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Top Rated Customer Service Software with Real time monitoring - Page 3

Last updated: October 2026

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225 software options

Liberty Converse logo

AI-enhanced contact centre experiences for customers & teams

Liberty Converse is our cloud contact centre solution that revolutionises how businesses interact with customers and teams through AI-driven self-service, process automation and integrated workflows and CRMs.

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Helpwise logo

Communication and workflow management software

Helpwise is a communication software that allows customer-facing teams to create shared inboxes for different channels like email, live chat, SMS, Whatsapp, Facebook, Twitter, and more. Sales and support reps can use Helpwise to manage customer conversations and optimize workflows using different automation rules.

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Simla.com logo

CRM platform to boost your eCommerce sales

Simla.com is a CRM platform designed to boost eCommerce sales, improve customer service, send newsletters, and configure chatbots

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Vocalcom Hermes360 logo

Omnichannel contact center solution

Vocalcom Hermes360 is a omnichannel contact center solution that gives agents the smart features they need to provide relevant responses to customers on all channels.

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EcholoN logo

Enterprise Service Management beyond standard ITSM

EcholoN is configurable customer service software for managing requests, cases, SLAs, knowledge and workflows, with self-service, automation and an integrated Enterprise Application Framework for company-specific service processes.

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Reecall logo

Making every conversation a source of growth

Customer service and inbound call automation with conversational AI and Intelligent Virtual Assistant.

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LoyJoy logo

Enterprise AI Agents for Chat and Phone

AI Agents that automate customer service end-to-end via chat and phone. They access customer data, execute complete service processes and document outcomes in CRM, ERP and legacy systems. 100+ no-code modules let business teams move fast while IT retains governance. EU-hosted and GDPR-compliant.

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InfoServ logo

Integrated Call Center, Help Desk, and CRM software system

InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization.

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Help Lightning logo

Remote assistance software to improve customer satisfaction.

We provide next generation video collaboration services to enable a company’s experts to work virtually side-by-side with anyone needing help.

Our cloud-based solution applies augmented reality features to improve real-time to improve real-time communications and solve difficult problems.

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VINSI logo

AI platform for voice agents & customer ops

VINSI.AI is an artificial intelligence platform that combines voice agents, customer relationship management, and operational automation tools. The software handles inbound calls through AI voice agents, manages customer records and ticketing, and automates workflows across the customer lifecycle. It includes features for appointment scheduling, call routing, quality assurance scoring, and analytics reporting in a unified system.

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LeadDesk logo

Clear and Efficient Sales and Customer Service Software

LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

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Cisco Finesse logo

Customer Service solution with digital experience

Cisco Finesse is a digital contact center solution that enhances customer and agent experience with robust features such as direct call transfers, real-time coaching, internal communication channels, call monitoring, and advanced analytics to understand areas of improvement. The system integrates with multiple Cisco communications solutions to provide a unified customer experience while also securely transfering data from one system to another.

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ZIWO logo

API Based cloud contact center software with CRM Integration

ZIWO is a cloud call center software for sales, marketing, customer support for real or virtual agents. Features include CRM integration, outbound dialer, virtual phone , call tracking, call masking , Agent and Admin Mobile App along with live monitoring of Inbound & Outbound KPI such as IVR, FCR.

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Replyco logo

Win Back 50% of Time Lost Messaging Customers

Replyco is the affordable eCommerce helpdesk platform that centralises all your customer messages into one intuitive inbox. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time.

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V2 Cloud WorkSpaces logo

V2 Cloud is a virtual cloud computing platform.

V2 Cloud goes beyond traditional Desktop-as-a-Service (DaaS) and VDI.

Centralize computing resources, improve security, simplify IT operations, and support remote, hybrid, branch, and distributed workforces without investing in on-premise infrastructure.

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Front logo

AI-enabled customer service platform for collaboration

Front is customer service software that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

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Moveo.AI logo

Power the Toughest Conversations

Moveo.AI powers enterprises’ toughest conversations with goal-driven AI agents—enhancing efficiency, CX, and financial outcomes.

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RingCentral Engage Digital logo

Unified management tool for customer service conversations

RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile. It is best suited for companies with a minimum of 100 employees.

Read more about RingCentral Engage Digital

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Richpanel logo

Ecommerce Customer Service Helpdesk and CRM

Modern customer support solutions for ecommerce stores. Deep integration with Shopify, Magento, WooCommerce. One platform for all support channels - Email, Live Chat, Facebook, Instagram, WhatsApp & Phone. Instantly resolves 50% issues before reaching agents with guided ecommerce self-service.

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Deskpro logo

Customer service software you can depend on

Customer service software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise.

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ChatHQ logo

Customer engagement software for marketing agencies

ChatHQ is a customer engagement software designed to generate more leads, increase sales revenue, simplify customer support, and accelerate product adoption for digital marketing agencies. It offers dynamic engagement tools, advanced live chat, AI-powered knowledge bases, and comprehensive analytics.

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Fireberry logo

Empowering every business with one platform

Fireberry is a customer relationship management (CRM) platform for any-sized business that centralizes all of your data and apps. Wit your complete visibility, you can close more deals, provide better service, and make data-informed decisions to grow your business right.

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Kenyt AI Agents logo

AI assistants for marketing, sales, and support

Kenyt is an AI-enabled platform designed to help businesses improve customer engagement using chatbots. It allows organizations to build, deploy and manage intelligent chatbots. It enables enterprises to automate repetitive tasks, reduce error rates and provide an improved user experience.

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Ada logo

Cloud-based agentic CX platform for enterprises

Cloud-based agentic customer experience platform for enterprises, autonomously resolving inquiries across voice and digital channels.

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Next4biz CSM logo

AI-powered, no-code customer service management

Next4biz is a no-code, process-based customer service platform that connects omnichannel help desk operations, AI assistance, automated workflows, SLA escalation, human handoff, and advanced reporting in one service flow.

Read more about Next4biz CSM

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