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Replyco

Win‌ ‌Back‌ ‌50%‌ ‌of‌ ‌Time‌ ‌Lost‌ ‌Messaging‌ ‌Customers‌

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Replyco Pricing, Features, Reviews and Alternatives

Replyco product overview

Price starts from

70

/momonth
Flat Rate

What is Replyco?

Replyco is an all-in-one customer service tool that integrates with channels including eBay, Amazon and Shopify, centralizing messages and helping ecommerce businesses to improve response rates. Features include ticket management, live chat widget, automated message organization, auto-responders, message auto-assignment and priority settings.

Key benefits of using Replyco

Everything you need for an improved customer service experience.

ALL YOUR MARKETPLACES IN ONE TOOL - Selling on eBay, Amazon, Shopify or any other platform? We enable multi-channel sellers to consolidate all of their customer messaging into one easy-to-use inbox. Streamlining order and customer data into one view means you have the information you need to respond quickly and accurately.

IMPROVE RESPONSE RATES WITH EMAIL TEMPLATES AND SMART AUTO-RESPONDERS - Our most popular feature set! Whether you’re responding to FAQs or sending an “Out of Office” response, our email templates coupled with auto-responder rules and customized data tags help improve response rates by 30% or more.

CLOSE MORE SALES BY MEETING CUSTOMERS WHERE THEY ARE - Shoppers want instant answers to their questions. In fact, research shows that 60% of consumers expect a response within 10 minutes of sending an inquiry. Use Replyco’s live chat and instant messaging features to drive sales and increase conversions.

EMPOWER YOUR TEAM FOR A MORE PRODUCTIVE CUSTOMER SERVICE OPERATION - Replyco’s robust set of tools are designed to help your team crush customer service goals with unlimited team access, internal notes, automated team assignments and SLA prioritization. It’s a win-win for everyone.

REPORTING THAT HELPS GROW YOUR BUSINESS - Want to know which sales channels are performing best? Need to fine-tune your customer service strategy? With Replyo’s performance reporting dashboard, you’ll gain insights about customer service agent activity, best-selling products, marketplace metrics and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
Phone Support
FAQs/Forum
Email/Help Desk
Knowledge Base

Training options

Webinars
Live Online
Documentation
In Person
Videos

Replyco pricing information

Value for money

4.8

/5

12

Price starts from

70

/momonth
Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Replyco features

Functionality

4.4

/5

12
Total Features59 3 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Third Party Integrations
Reporting & Statistics
Multi-Channel Communication
Live Chat
Activity Dashboard

Functionality contenders

Replyco users reviews

Overall rating

4.8

/5

12

Positive reviews

92%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.17/10
Rating distribution

5

4

3

2

1

10

1

1

0

0

Pros
Love that we can have as many users set up as we need without extra cost - a massive advantage over much of the competition. Love the templates, rules etc which makes it very flexible.

SS

Steven S.

Very easy implementation. Amazing customer service representatives who were always ready to help me.

MU

Maciej U.

Some fantastic features, a very user friendly interface and very straightforward to send and receive messages.

SW

Steve W.

Cons
Etsy is not integrated, which is the shame. We have to reply to customers on the Etsy website.

MA

Marie-Ange W.

It doesn't affect the purpose, however does get a little annoying. The interface at first is a little confusing and does take time to get used to.

VK

Vik K.

There is no language filtration based on the ticket message and channel (ebay).

MU

Maciej U.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

One of the Best

Reviewed 2 months ago

Previously, we used to manually manage all of our customer interactions on various marketplace portals. Replyco was instrumental in getting everything consolidated into 1 platform. They are constantly adding features and new integrations, and if you use Linnworks heavily, utilizing Replyco is a no-brainer. Their customer service is also great, and I've even had instances where the [SENSITIVE CONTENT] had personally helped me. For such a relatively young company, they truly stand out as one of the best helpdesk platforms out there.

Pros

They integrate extremely well with Linnworks, and it is fairly easy to set up, use and manage. The customer service is second to none and you get quite a lot for what you pay for.

Cons

Since they are a relatively small team that is based in the UK, they are usually sleeping during our business hours (in the US). This can sometimes cause delays in responses, but otherwise their customer service is amazing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Customer support - the right way!

Reviewed a year ago

Very positive. To be honest they are a breath of fresh air and I just wish all of our business partners were as responsive and accommodating. Even in the short time we have been with them <1 month, we are already seeing great additions and improvements being made. If this continues I believe Replyco will provide us with a comprehensive solution for dealing with all of communications both with external customers as well as internal partners. Go Replyco!!!

Pros

Tickets to keep support queries organized. Pulls in data automatically from Amazon, eBay, Linnworks etc. which is a great time saver. Love that we can have as many users set up as we need without extra cost - a massive advantage over much of the competition. Love the templates, rules etc which makes it very flexible. Love that new features are being added all of the time. [SENSITIVE CONTENT HIDDEN] is always extremely responsive to our suggestions or any bugs we flag up.

Cons

Features are being added all the time which while this is fantastic, means things can break some times which causes disruption. Currently lacks flexibility when initiating/creating new tickets. They are quickly improving this feature however :)

Vendor response

Thank you so much for your kind words Steven. It makes our day that much brighter to know we've had a positive impact. We appreciate your flexibility and (and patience) as we continue to build a better Replyco.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Offers a lot

Reviewed 4 months ago

overall is a good system, while we think its not necessarily the best for the price its well worth it and it does what we need for now.

Pros

It has a lot of functions and does what our business needs. The value is well worth it compared to the competition

Cons

it seems a little cluttered like there is too much on the screen, I think the workflow between the functions could be better and simpler. The colouring is not the best as the light grey text is sometimes hard to read

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent software thats grows with the business and very cost effective

Reviewed 4 months ago

From the 3 options I had, I definitely chose the right one. The fact that they are a smaller company makes them more personable to the customer. The price is perfect and flexible for multiple users as well as updates constantly being rolled out allowing businesses to merge different roles.

Pros

The customer service element is important to any business and ReplyCo has brought together most aspects of this role. The company, as us, has grown over time and is getting better and better with more and more features. The price has remained low and the customer support with [SENSITIVE CONTENT] and the team is second to none. They have listened to our concerns and recommendations - that have then been integrated within a week. The interface is getting easier to use too.

Cons

ReplyCo are constantly rolling out new features which is great, however sometimes a little buggy. It doesn't affect the purpose, however does get a little annoying. The interface at first is a little confusing and does take time to get used to. Ideally more deployment for users would be great from the admin account - signatures etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Dont know why we have not moved over sooner.

Reviewed a year ago

Onboarding was brilliant - Any issues then their web chat worked a dream and problems instantly solved - software is nice - I love the Dark Mode! - Integration with Linnworks was very important to us - these guys have got it all sorted - amazing - well done.

Pros

Its very smooth - nothing clunky everything flows together nicely.

Cons

A few features are missing but you can add to a development list and more simple requests were put in place while we were waiting - amazing!

Replyco FAQs and common questions

Replyco has the following pricing plans:
Starting from: 70.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Replyco has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Replyco supports the following languages:
English


Replyco supports the following devices:
Android, iPhone, iPad


No, Replyco does not have an API available.


Replyco offers the following support options:
Chat, 24/7 (Live rep), Phone Support, FAQs/Forum, Email/Help Desk, Knowledge Base

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