getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Customer Service Software with Service level agreement sla management - Page 6

Last updated: October 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

149 software options

Trengo logo

Automate repetitive work to unleash meaningful conversations

Because customer Delight. Always. Wins.

Read more about Trengo

Users also considered
Sprinklr logo

The definitive AI-native platform for customer experience

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across every customer touchpoint.

Read more about Sprinklr

Users also considered
Helpshift logo

Digital customer service platform and ticketing system

Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

Read more about Helpshift

Users also considered
Vivantio logo

When Service Matters.

Vivantio provides customer service teams a flexible service optimization solution to meet and exceed customer expectations. Our platform combines CRM capabilities with the power of enterprise-level features so B2B service teams can improve service while reducing costs and serving happier customers.

Read more about Vivantio

Users also considered
Genesys Cloud CX logo

Cloud CCaaS platform for global enterprises

Genesys Cloud CX is a cloud-native CCaaS platform unifying omnichannel engagement, workforce management, and AI-powered journey.

Read more about Genesys Cloud CX

Users also considered
Web Help Desk logo

IT asset and knowledge management

Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.

Read more about Web Help Desk

Users also considered
NiCE CXone logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about NiCE CXone

Users also considered
Bitrix24 logo

Cloud & on-premises workspace for all business sizes

Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack, etc.

Read more about Bitrix24

Users also considered
Kayako logo

AI-enabled unified customer service platform

Kayako - Customer Service Software made personal and simple with a unified customer service platform that helps you build closer relationships.

Read more about Kayako

Users also considered
Agile CRM logo

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

Read more about Agile CRM

Users also considered
Mobile Service Cloud logo
(0)

Mobile Service Cloud, for frictionless service experiences

Provide outstanding online customer service experiences with Mobile Service Cloud. Work together efficiently in one Agent Inbox and engage with your customers via all channels. Boost efficiency, increase productivity, and improve your online customer service with this easy-to-use software solution.

Read more about Mobile Service Cloud

Users also considered
QuantumDesk logo
(0)

AI-powered customer service platform

QuantumDesk is an AI-native customer service platform that unifies communication channels into a single inbox and uses artificial intelligence agents to resolve customer queries. The platform features context-aware responses, sentiment analysis, multi-language support, and skill-based ticket assignment. It includes real-time analytics, automated resolution capabilities, and AI-powered assistance to help support teams respond to customer inquiries more efficiently.

Read more about QuantumDesk

Users also considered
Lexii logo
(0)

Cloud-based AI inbox & web agent for SMB support

Cloud-based AI customer service platform for SMBs that drafts email replies directly within Microsoft 365 or Google Workspace.

Read more about Lexii

Users also considered
Saysimple logo
(0)

Dynamic Customer Engagement Platform

We streamline, automate and track inbound and outbound communication efforts between organizations and their customers.

Read more about Saysimple

Users also considered
Cobbai logo
(0)

AI agents for customer service

Cobbai delivers conversational AI agents that automate support, improve customer satisfaction, and enhance service experiences.

Read more about Cobbai

Users also considered
TIKTING logo
(0)

TIKTING® Help Desk & Change Management System

SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

Read more about TIKTING

Users also considered
Buzzmonitor logo
(0)

AI-powered all-in-one solution for social media & CX!

Buzzmonitor is an all-in-one platform for brands to optimize their digital presence with AI-driven insights. It combines social media monitoring, multichannel customer service, analytics with real-time reports, dashboards, post scheduling, and advanced data analysis.

Read more about Buzzmonitor

Users also considered
Capta logo
(0)

AI-powered intake workflow automation platform

Capta is a business process automation platform that transforms requests from WhatsApp, email, and web forms into automated workflows. The software features AI-powered data extraction from documents and messages, no-code workflow design, and real-time analytics dashboards. It centralizes multi-channel communications, integrates with existing ERP and CRM systems, and provides complete interaction traceability for client, supplier, and employee management.

Read more about Capta

Users also considered
ConSol CM/Ticketing logo
(0)

Software to help businesses receive and process inquiries

Say Goodbye to excel lists and email chaos. ConSol CM/Ticketing is used to efficiently manage and process requests of all kinds.

Read more about ConSol CM/Ticketing

Users also considered
ThinkOwl logo
(0)

A complete AI solution for all your customer support needs.

Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation.

Read more about ThinkOwl

Users also considered
KIX logo
(0)

Cloud-based ITSM software

KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

Read more about KIX

Users also considered
ClearFeed logo
(0)

Conversational Support Platform for Slack-first Teams.

ClearFeed is a platform purpose-built for Slack-based support that helps users convert conversations from multiple Slack channels into a single shared requests queue using which customer-facing teams can assign issues to each other, respond within SLAs, and dive into service level metrics.

Read more about ClearFeed

Users also considered
Office24by7 logo
(0)

All-in-One Office Automation Solutions

Office24by7 Customer Service software helps support teams manage inquiries, track interactions, and resolve issues faster using built-in telephony, omnichannel messaging, and automation. It improves coordination, service consistency, and overall customer experience.

Read more about Office24by7

Users also considered
Nateq logo
(0)

AI customer service platform with unified inbox

Nateq is an AI-powered customer service platform that unifies live chat, email, calls, WhatsApp, Facebook, and Instagram into one inbox. It uses AI to respond to inquiries in multiple languages and dialects, including Gulf, Egyptian, and Moroccan Arabic, and escalates complex issues to support teams with full conversation history. Features include ticket management, knowledge base articles, task automation, and integrations with CRM and productivity tools.

Read more about Nateq

Users also considered