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Open Source Customer Service Software (2026)
Last updated: February 2026
15 software options
Sponsored
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
Free - up to 3 users, forever! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available.
Read more about Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat and customer messaging for businesses of all sizes
Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below: Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially) Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially) Flex: Contact Userlike for custom quote
Read more about Lime Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
Odoo offers flexible pricing plans to accommodate various business needs. The One App Free plan allows one app and unlimited users for free. The Standard plan starts at $31.10 per user per month (billed annually) and offers all apps. The Custom plan starts at $61.00 per user per month (billed annually) and includes Odoo Studio, Multi-Company, and an External API.
Read more about Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Faveo Helpdesk helps simplify the customer support process
Self-hosted and Cloud available with a perpetual and recurring license.
Read more about Faveo Helpdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Transform the User Experience
Contact WalkMe for pricing details.
Read more about WalkMe
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Survey & Feedback Software to Collect Customer Insights
Basic $ 7.00/m Professional $ 19.00/m Business(Most used) $69.00/m Enterprise $199/m
Read more about ProProfs Survey Maker
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Do knowledge management the Wiki Way!
BlueSpice offers a range of flexible packages to meet the needs of organizations of all sizes, from small teams to large enterprises. Whether you need basic functionality or a comprehensive enterprise solution, we have a package designed for your specific requirements. BlueSpice free | Community Edition - Completely free to use - Core functionality, including basic editing, content management, etc - Ideal for small teams, personal use - Community support BlueSpice pro - Starting at 4,50 € per month/user - One wiki - Hosting Cloud or OnPremises - All key-features for businesses - Professional support BlueSpice farm - Starting at 8,50 € per month/user - Multiple wikis for big organizations - Hosting Cloud or OnPremises - All key-features for businesses - Sub wiki management - Professional support
Read more about BlueSpice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Make scheduling simple!
Read more about Teamlead
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Attain the Best Call Center Solutions by SAN Softwares.
Read more about SanCCS
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Internal & external knowledge base and forum management
SmartSupport offers several packages - Basic, Pro, and Enterprise - starting at $199.
Read more about Enghouse eKMS
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud based visitor management solution
For iTop on premise, please contact Combodo for pricing details, so we can adjust it to your demand. For iTop SaaS : - iTop Free is... free ! - iTop Team starts at 100€ (tax excl.) per month for 5 agents - iTop Tailored depends on many factors, so please contact us for a detailed pricing You can a recap on : https://www.itop-saas.com/en/#offers
Read more about iTOP
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live Chat Software
Get 50 apps with NinjaChat at Just $14.99
Read more about NinjaChat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
French-language support management software
Web demo available.
Read more about GestSup
