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Top Rated Customer Service Software with Open source - Page 12

Last updated: October 2026

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530 software options

AlphaCX logo

Unified Messaging Helpdesk for Customer Experience.

AlphaCX is a unified messaging helpdesk that logs, tracks and measures customer experience.

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GestSup logo

French-language support management software

GestSup is a French-language support management software. Users can manage tickets and IT assets, create surveys and view reports and statistics.

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UserEcho logo

Interactive customer support & feedback community

UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture ideas, gain feedback & improve services

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Vivocha logo

Next Generation Customer Interaction Platform

Vivocha is a cloud-based service tailored to businesses looking to engage with their customers online using the most effective communication channel at the right time

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Automation Anywhere Aisera Solutions logo

Cloud/on-prem agentic AI platform for enterprises

Aisera is a cloud-native and on-premises agentic AI platform for global enterprises, automating IT, HR, Finance, and Customer Service.

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SAP Service Cloud logo

AI-enabled customer service platform for remote support

SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.

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DeepConverse logo

Cloud-based AI customer support automation platform

Cloud-based customer support automation for B2C companies, featuring an AI Support Agent, interactive decision trees, and omnichannel.

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Oracle Service logo

Web, Social & Contact Center

Oracle Service is an enterprise-scale suite of customer service and contact center software to improve the customer experience across all channels. Oracle Service is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services.

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OTRS logo

Helpdesk software for customer service management teams

OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.

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Sunrise ITSM logo

Revolutionise your ITSM with our service desk software.

With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to tailor your service management precisely.

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Spotler Engage logo

Social media management for customer service & engagement

OBI Engage is a cloud-based solution, which helps businesses automate processes related to customer support and social media management across digital channels to increase customer engagement. It lets users monitor social mentions across the web & take action to improve brand loyalty.

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charles logo

Web-based conversational commerce suite for consumer brands

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

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Maqsam logo

Cloud and mobile-based contact center solution

Maqsam is a cloud and mobile-based contact center solution that helps manage customer experience and revenue, automate customer support, and streamline sales tasks.

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timetoreply logo

Email analytics and performance optimization software

Email analytics & customer relationship intelligence for customer-facing teams. Track reply times, hit your SLAs, and surface customer sentiment, intent and urgency to catch service risks early — all inside Outlook, Microsoft 365 and Google Workspace, with no change to how your team works.

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ServicePRO logo

Enterprise Service Desk Request Software that delivers ROI

ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.

ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation.

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Luware Nimbus logo

AI-powered contact center for Microsoft Teams.

Luware Nimbus is a Microsoft-certified, Teams-native CX solution that unifies communication, workflows, and interactions in one hub.

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Dynamics 365 Customer Service logo

Omnichannel customer service and support

Microsoft Dynamics 365 Customer Service is an omnichannel solution that scales to meet changing needs, helping teams provide world-class service. With a combination of software and services, it helps businesses create exceptional customer experiences from purchase through ongoing care.

Read more about Dynamics 365 Customer Service

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Broadcaster BOT logo

Connect the world with your company.

BroadcasterBot, the business platform for conversing with your customers through various communication channels from a single tool with multiple artificial intelligence-powered bots and agents, integrating WhatsApp Business, Facebook Messenger, Google Business Chat, and RCS channels.

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Daktela logo

Call Centre Software for all Business

Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks.

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SpiceX logo

Integration Platform as a Service for contact centers

SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.

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DaVinci logo

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Lumoa logo

Go from customer feedback to action without the guesswork.

Lumoa is the feedback analytics solution that looks at any interaction with your customers and tells you what to do next to grow your business.

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ChatLingual logo

Multilingual customer support software

ChatLingual is a multilingual contact centre solution that supports customer interactions in multiple languages in real-time across chat, email, SMS, and social channels.

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Tender Support logo

Customer support software

Tender Support is a customer support app that provides a forum for our customers to engage with your support reps, leave feedback and discuss common issues. Power users can subscribe to more advanced support by subscribing to specific categories and new discussions. Tender Support app gives your agents a platform to share resources with customers and help them with their issues, as well as providing a place for customers to help and engage with each other.

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RichCall logo

Read more about RichCall

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