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Maqsam

Cloud and mobile-based contact center solution

Last updated: October 2024

Table of Contents

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Maqsam - 2025 Pricing, Features, Reviews & Alternatives

What is Maqsam?

Maqsam is a cloud and mobile-based contact center solution that helps manage customer experience and revenue, automate customer support, and streamline sales tasks. Key features include speech-to-text, automatic speech recognition, searchable text, dashboards, and more.

Maqsam assists with Arabic call transcription, insight and report generation, artificial intelligence (AI) modeling, and more. The platform integrates with various third-party software such as Zoho, Hubspot, Salesforce, zendesk, Salesloft, Hubspot, Pipedrive, and Freshdesk.

Starting from

/user

Per month

Alternatives with better value for money

Maqsam's key features

Most critical features, based on insights from Maqsam users:

Real-Time Monitoring

5.0

(7)

Sentiment Analysis

4.5

(4)

Surveys & Feedback

5.0

(2)

API

4.6

(5)

Reporting/Analytics

5.0

(2)

Third-Party Integrations

5.0

(3)

All Maqsam features

Features rating:

4.6

(11)

Speech Recognition

5.0

(1)

Search/Filter

5.0

(1)

Reporting & Statistics

4.7

(3)

Real-Time Reporting

5.0

(1)

Natural Language Processing

5.0

(1)

Multi-Language

4.5

(2)

IVR

4.3

(3)

Customizable Reports

4.8

(4)

CRM

5.0

(1)

Access Controls/Permissions

5.0

(2)

Call Recording

5.0

(1)

Monitoring

4.5

(2)

Multi-Channel Communication

4.8

(5)

Campaign Management

5.0

(2)

Auto-Dialer

5.0

(1)

Tagging

(0)

SMS Messaging

4.0

(1)

Activity Dashboard

(0)

Role-Based Permissions

(0)

Automated Routing

(0)

Real-Time Data

(0)

Real-Time Analytics

(0)

Queue Management

3.7

(3)

Performance Metrics

(0)

Call Center Management

(0)

Call List Management

(0)

Mobile App

(0)

Machine Learning

(0)

Call Monitoring

(0)

For Sales Teams/Organizations

(0)

Dashboard

(0)

Customer History

(0)

Call Routing

4.0

(1)

Chat/Messaging

(0)

Call Transfer

(0)

Maqsam alternatives

Maqsam

4.6

(11)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.4

Customer Support

4.7

Freshdesk

4.5

(3.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Tidio

4.7

(464)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

Maqsam pricing

Value for money rating:

4.4

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Seat Plans Telephony

/user

Per month

Features included:

Free Setup Fees
Local Phone Numbers
Free AI Features (Call Transcription, Call Summary, Sentiment Analysis)
Fully Customizable IVR
Full Custom Reporting
Export Data
APIs and CRM integration
Lowest Calling Rates
Unlimited Concurrent Calls
Auto Dialer
Free Admin Account

Seat Plans Telephony & Messaging

/user

Per month

Features included:

All Telephony & AI Features
Lowest Messaging Rates
Whatsapp Business Account
Template Messages
Auto-Messaging Response

Enterprise

No pricing info

Features included:

All Telephony, AI & Messaging Features

Maqsam integrations (6)

Top integrations

Maqsam support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Training options

Live Online

Documentation

In Person

Webinars

Videos

Maqsam reviews

Overall rating

4.6

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.82/10

Rating distribution

Pros

“It's the best choice we have until now. However, we hope there is some flexibility in adding lists and contacts.”

Saleh A.

An Activation Specialist

“Awesome system and i already recommended to everyone looking for smooth and non stopping service.”

Ahmed A.

Quality assurance supervisor

“The useful interface for calling and the useful dashboard.”

Eslam E.

Head of Sales and Business Development

Cons

“The quality of the voice is bad when the internet is slow.”

Saleh A.

An Activation Specialist

“Call Filter option, sometimes i find difficultly to find some calls from agents.”

Narender P.

Pre-sales consultant

Read all reviews

Maqsam FAQs

Q. What type of pricing plans does Maqsam offer?

Maqsam has the following pricing plans:
Starting from: $45.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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