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Maqsam Logo

Cloud and mobile-based contact center solution

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Maqsam - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

Maqsam overview

What is Maqsam?

Maqsam is a cloud and mobile-based contact center solution that helps manage customer experience and revenue, automate customer support, and streamline sales tasks. Key features include speech-to-text, automatic speech recognition, searchable text, dashboards, and more.

Maqsam assists with Arabic call transcription, insight and report generation, artificial intelligence (AI) modeling, and more. The platform integrates with various third-party software such as Zoho, Hubspot, Salesforce, zendesk, Salesloft, Hubspot, Pipedrive, and Freshdesk.

Starting price

45per user /
per month

Alternatives

with better value for money

Maqsam’s user interface

Ease of use rating:

Maqsam reviews

Overall rating

4.5

/5

11

Positive reviews

82

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.82/10
Rating distribution

5

4

3

2

1

7

3

1

0

0

Who uses Maqsam?

Based on 11 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Food & Beverages
E-Learning
Information Technology and Services
Consumer Services
Others

Use cases

Customer Service
Customer Engagement
Customer Support
Contact Center
Customer Experience

Maqsam's key features

Most critical features, based on insights from Maqsam users:

Queue management

All Maqsam features

Features rating:

Access controls/permissions
Activity dashboard
API
Auto-Dialer
Automated routing
Call center management
Call list management
Call monitoring
Call recording
Call routing
Call transfer
Campaign management
Chat/Messaging
CRM
Customer communication
Customer history
Customizable reports
Dashboard
For sales teams/organizations
IVR
Machine learning
Mobile app
Monitoring
Multi-Channel communication
Multi-Language
Natural language processing
Performance metrics
Queue management
Real-Time analytics
Real-Time data
Real-Time monitoring
Real-Time reporting
Reporting/Analytics
Reporting & statistics
Role-Based permissions
Search/Filter
Sentiment analysis
SMS messaging
Speech recognition
Surveys & feedback
Tagging
Third-Party integrations

Maqsam alternatives

Maqsam logo

Starting from

45

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
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Salesforce Sales Cloud logo
visit website

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25

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Zendesk Suite logo
visit website

Starting from

39

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
LiveAgent logo

Starting from

15

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Maqsam pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Seat Plans Telephony

45

/user

Per month

Features included:

  • Free Setup Fees
  • Local Phone Numbers
  • Free AI Features (Call Transcription, Call Summary, Sentiment Analysis)
  • Fully Customizable IVR
  • Full Custom Reporting
  • Export Data
  • APIs and CRM integration
  • Lowest Calling Rates
  • Unlimited Concurrent Calls
  • Auto Dialer
  • Free Admin Account

Seat Plans Telephony & Messaging

50

/user

Per month

Features included:

  • All Telephony & AI Features
  • Lowest Messaging Rates
  • Whatsapp Business Account
  • Template Messages
  • Auto-Messaging Response

Enterprise

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • All Telephony, AI & Messaging Features

User opinions about Maqsam price and value

Value for money rating:

Maqsam support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training options

Live Online
Documentation
In Person
Webinars
Videos

Maqsam FAQs

Related categories