Open Source Customer Service Software

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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6 apps

ProProfs Survey Maker  

2
Survey & Feedback Software to Collect Customer Insights
Open Source
Basic $ 7.00/m Professional $ 19.00/m Business(Most used) $69.00/m Enterprise $199/m. Read more about ProProfs Survey Maker
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Survey & Feedback Software to Collect Customer Insights
Open Source
Basic $ 7.00/m Professional $ 19.00/m Business(Most used) $69.00/m Enterprise $199/m. Read more about ProProfs Survey Maker
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Userlike  

631
Live chat and customer messaging for businesses of all sizes
Open Source
Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our premium… Read more about Userlike plans.
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Live chat and customer messaging for businesses of all sizes
Open Source
Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our premium… Read more about Userlike plans.
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WalkMe  

50
Transform the User Experience
Open Source
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SmartSupport  

12
Internal & external knowledge base and forum management platform
Open Source
SmartSupport offers several packages - Basic, Pro, and Enterprise - starting at $199. Read more about SmartSupport
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Internal & external knowledge base and forum management platform
Open Source
SmartSupport offers several packages - Basic, Pro, and Enterprise - starting at $199. Read more about SmartSupport
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getReply  

2
Simple Customer Support Software
Open Source
3¢ per reply (Reply is an answer to your customer’s question.) Features: - unlimited agents - unlimited contacts -… Read more about getReplyunlimited features - cancel anytime - 27/4 support (email, chat) Free up to 100 replies/month
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Simple Customer Support Software
Open Source
3¢ per reply (Reply is an answer to your customer’s question.) Features: - unlimited agents - unlimited contacts -… Read more about getReplyunlimited features - cancel anytime - 27/4 support (email, chat) Free up to 100 replies/month
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Pro Profs Poll Maker  

0
Build and Test Knowledge
Open Source
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