getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Customer Support Software with Feedback management - Page 5

Last updated: August 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

126 software options

TOPdesk logo

The service management platform that makes service happen

learn more
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Read more about TOPdesk

Users also considered
inconnect logo

Make Contact. Do Business.

learn more
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

Read more about inconnect

Users also considered
Sprinklr logo

The definitive AI-native platform for customer experience

learn more
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across every customer touchpoint.

Read more about Sprinklr

Users also considered
Helpshift logo

Digital customer service platform and ticketing system

learn more
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

Read more about Helpshift

Users also considered
Vivantio logo

Flexible Software. Focused Service.

learn more
Vivantio provides customer service teams a flexible service optimization solution to meet and exceed customer expectations. Our platform combines CRM capabilities with the power of enterprise-level features so B2B service teams can improve service while reducing costs and serving happier customers.

Read more about Vivantio

Users also considered
NiCE CXone logo

Cloud-based contact center software

learn more
Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Read more about NiCE CXone

Users also considered
Kayako logo

AI-enabled unified customer service platform

learn more
Kayako - Customer Support Software made personal and simple with a unified customer service platform that helps you build closer relationships.

Read more about Kayako

Users also considered
Efficy CRM logo

Pay-less for more. Europe's most flexible CRM

learn more
Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.

Read more about Efficy CRM

Users also considered
Wizr AI logo
(0)

Cloud-based and AI-enabled customer support platform

learn more
Wizr AI is a cloud-based and AI-enabled customer service platform for B2B enterprises that assists with customer satisfaction management and more.

Read more about Wizr AI

Users also considered
SupportSyndicate logo
(0)

AI powered multichannel customer support platform

learn more
SupportSyndicate is an AI-powered customer support platform that enables businesses to train AI agents on their knowledge base within minutes. The system operates across multiple channels including web chat, email, and WhatsApp, providing consistent responses while maintaining the ability to seamlessly transfer complex issues to human agents when necessary.

Read more about SupportSyndicate

Users also considered
Sevidesk logo
(0)

AI-driven customer support & ticketing platform

learn more
Sevidesk is a customer support platform that combines ticket management with AI-powered response capabilities. The software features an AI chatbot that can operate in full auto mode or hybrid mode with a review window, automated ticket routing and assignment, and integrations with platforms including Slack, Microsoft Teams, Stripe, and Shopify. The platform includes SLA policy configuration, role-based access control, analytics tracking, and multi-channel support options.

Read more about Sevidesk

Users also considered
SimpleFeedback logo
(0)

Cloud-based customer engagement application

learn more
SimpleFeedback is a SaaS feedback management system that provides a service for websites, WordPress blogs, and iOS (iPhone) apps to collect customer feedback. It provides the code to add a customizable feedback button or feedback widget and feedback form to your site, blog, or app.

Read more about SimpleFeedback

Users also considered
Mobile Service Cloud logo
(0)

Mobile Service Cloud, for frictionless service experiences

learn more
Provide outstanding online customer service experiences with Mobile Service Cloud. Work together efficiently in one Agent Inbox and engage with your customers via all channels. Boost efficiency, increase productivity, and improve your online customer service with this easy-to-use software solution.

Read more about Mobile Service Cloud

Users also considered
Relish AI logo
(0)

Personalized, AI-powered chat assistant for Shopify

learn more
Relish AI chatbot is a conversational AI-powered chatbot that automates conversations, reduces response time, delivers personalized attention, instant answers and helps reduce cart abandonment while improving store conversions and customer satisfaction.

Read more about Relish AI

Users also considered
Akio.CX logo
(0)

Multi-channel customer relations management platform

learn more
Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

Read more about Akio.CX

Users also considered
3C Plus logo
(0)

Call center software for managing telephony operations

learn more
3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

Read more about 3C Plus

Users also considered
i-net HelpDesk logo
(0)

Streamline Support with Intelligent Ticketing

learn more
i-net HelpDesk is a customer support platform with intelligent ticket management, workflow automation, AI-assisted responses, self-service knowledge base, SLA tracking, and real-time collaboration. Resolve customer issues faster while improving service quality and team productivity.

Read more about i-net HelpDesk

Users also considered
Cobbai logo
(0)

AI agents for customer service

learn more
Cobbai’s AI agents assist support teams by automating responses, routing tickets, and delivering actionable insights to improve efficiency.

Read more about Cobbai

Users also considered
IrisAgent logo
(0)

AI for every customer conversation, grounded in your truth.

learn more
IrisAgent is an AI customer support automation platform that resolves conversations across chat, email, voice, and WhatsApp. Unlike generic chatbots, it grounds every response in your knowledge base, past tickets, and connected systems, so answers stay accurate and on-brand.

Deploys in 24 hours.

Read more about IrisAgent

Users also considered
Evaline logo
(0)

AI-powered chatbot for smarter customer support

learn more
Evalaine is an AI-powered conversational platform that helps businesses automate customer support, engage website visitors, and capture leads in real time. With smart chatbots, real-time analytics, and seamless integrations, Evalaine improves response times and enhances customer experience.

Read more about Evaline

Users also considered
OMQ logo
(0)

Customizable, AI-powered customer service

learn more
OMQ is a suite of cloud-based, artificial intelligence (AI) powered customer service solutions which offer businesses the tools to create custom knowledge bases and dynamic FAQs to encourage customer self service. The platform also automates processes such as ticketing and message response

Read more about OMQ

Users also considered
DRUID logo
(0)

Enhance user experience with DRUID conversational AI

learn more
DRUID AI offers conversational AI with an NLP engine of 98% accuracy, multiple integrations & flexible cloud/on-prem/hybrid deployments

Read more about DRUID

Users also considered
Chat360 logo
(0)

Cloud-based conversational AI chatbot for businesses.

learn more
Chat360 is a conversational AI platform that enables enterprises to enhance customer engagement and support across multiple channels. The solution provides a no-code chatbot builder that allows businesses to create engaging chatbots without any coding expertise. Enterprises can connect with customers on their preferred channels including WhatsApp, Facebook Messenger, Instagram DMs, and websites.

Read more about Chat360

Users also considered
ComBase logo
(0)

Your own branded customer community, live in minutes

learn more
ComBase is a fully hosted, no-code community platform for software and technology companies. Launch a branded customer or developer community on your own domain in minutes — forums, knowledge base, moderation, member ranks and built-in SEO. No engineers, no plugins, and you own your data.

Read more about ComBase

Users also considered
Ayudo logo
(0)

AI powered customer support automation platform

learn more
AI-powered customer support platform that automates L0 queries, escalates issues to L1/L2 with full context, and manages customer conversations across chat, email, messaging, and voice.

Read more about Ayudo

Users also considered