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Customer Support
Page 9

Customer Support Software for Small Business (2026) - Page 9

Last updated: February 2026

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Features

Support Ticket Management(158)

Reporting/Analytics(195)

Real-Time Notifications(137)

Website Integration(69)

API(192)

Integrated with

Microsoft Teams(32)

ActiveCampaign(15)

Adobe Commerce(23)

Aircall(20)

Amazon Connect(7)

Pricing model

Free(72)

Open Source(7)

Free Trial(165)

One Time License(1)

Subscription(205)

Devices supported

Mac(97)

iPad(74)

Android(96)

Linux(78)

Web-based(244)

iPhone(86)

Windows(112)

Organization types

Small Business

Non Profit(116)

Large Enterprises(216)

Public Administrations(97)

Freelancers(114)

Mid Size Business(227)

User rating

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Tender Support

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer support software

Tender Support is available for Small Business and offers the following support options: FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support.

Read more about Tender Support

Users also considered

Vocalcom Salesforce Edition

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Contact center solution native in Salesforce

Vocalcom Salesforce Edition is available for Small Business and offers the following support options: Phone Support.

Read more about Vocalcom Salesforce Edition

Users also considered

Mavenoid

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based support platform for hardware businesses

Mavenoid is available for Small Business.

Read more about Mavenoid

Users also considered

OMQ

(0)

Customizable, AI-powered customer service

OMQ is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, Chat.

Read more about OMQ

Users also considered

Agent.ai

(0)

Artificial Intelligence Customer Service

Agent.ai is available for Small Business and offers the following support options: Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support.

Read more about Agent.ai

Users also considered

SimpleFeedback

(0)

Cloud-based customer engagement application

SimpleFeedback is available for Small Business and offers the following support options: Chat.

Read more about SimpleFeedback

Users also considered

Akio.CX

(0)

Multi-channel customer relations management platform

Akio.CX is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat.

Read more about Akio.CX

Users also considered

Verascape

(0)

Customer service and order tracking solution for businesses

Verascape is available for Small Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about Verascape

Users also considered

BOTNATION AI

(0)

Artificial intelligence (AI)-based chatbot creation platform

BOTNATION AI is available for Small Business and offers the following support options: Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base.

Read more about BOTNATION AI

Users also considered

3C Plus

(0)

Call center software for managing telephony operations

3C Plus is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, FAQs/Forum, Chat.

Read more about 3C Plus

Users also considered

CSAT.AI

(0)

A Customer Service QA and CX Platform Built for Today!

CSAT.AI is available for Small Business.

Read more about CSAT.AI

Users also considered

Zowie

(0)

Chatbot tool for handling customer interactions

Zowie is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about Zowie

Users also considered

Mobile Service Cloud

(0)

Mobile Service Cloud, for frictionless service experiences

Mobile Service Cloud is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about Mobile Service Cloud

Users also considered

SOGEDES.X

(0)

Cloud-based omnichannel call and contact center solution

SOGEDES.X is available for Small Business and offers the following support options: FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support, 24/7 (Live rep), Chat.

Read more about SOGEDES.X

Users also considered

Roundesk

(0)

Telecom and customer relationship software provider

Roundesk is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about Roundesk

Users also considered

IrisAgent

(0)

Customer Support Automation with AI-based answers and tags

IrisAgent is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about IrisAgent

Users also considered

Emplifi Service Cloud

(0)

End-to-end care and support for your customer

Emplifi Service Cloud is available for Small Business.

Read more about Emplifi Service Cloud

Users also considered

Mobile Service Cloud

(0)

Mobile Service Cloud, for frictionless service experiences

Mobile Service Cloud is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about Mobile Service Cloud

Users also considered

Zowie

(0)

Chatbot tool for handling customer interactions

Zowie is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about Zowie

Users also considered

Conversational AI Cloud

(0)

Conversational AI Cloud for automated customers service

Conversational AI Cloud is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about Conversational AI Cloud

Users also considered

Relish AI

(0)

Personalized, AI-powered chat assistant for Shopify

Relish AI is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Chat.

Read more about Relish AI

Users also considered

Sirius

(0)

AI for smarter customer engagement and support

Sirius is available for Small Business and offers the following support options: Email/Help Desk, Chat, Knowledge Base, Phone Support, 24/7 (Live rep), FAQs/Forum.

Read more about Sirius

Users also considered

ClearFeed

(0)

Conversational Support Platform for Slack-first Teams.

ClearFeed is available for Small Business and offers the following support options: Chat, Email/Help Desk, Knowledge Base.

Read more about ClearFeed

Users also considered

Raffle Chat

(0)

Conversational AI self-service tool for customer support.

Raffle Chat is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about Raffle Chat

Users also considered

Userlot

(0)

Customer Success Platform maximizing Net Revenue Retention

Userlot is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Chat.

Read more about Userlot

Users also considered

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