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TeamSupport logo
4.5
844

The complete B2B solution for great customer support

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.5
Pros and Cons from TeamSupport users   
avatar
avatar
+15
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Zendesk Suite logo
4.4
3.8K

Service-first CRM company that builds support & sales tools

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Zendesk Suite users   
+15
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
Front logo
4.6
260

How 8,000+ companies streamline customer communication.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.4
Pros and Cons from Front users   
avatar
avatar
+15
It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
However, the number of times we experienced an outage was frustrating.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.
There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.
I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill.
It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.
When I try to use my Gmail now it causes a lot of bugs with moving/altering emails. This is rather annoying as I still need to use my standard email for internal emailing.
This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice.
Our overall experience with Front has been extremely positive. Front provides a great interface and robust feature set that does exactly what it needs to do to get the job done.
I think my favorite thing about Front is the ability to collaborate with teammates on emails + share drafts. I also use the canned response feature A LOT, as well as the Snooze ability.
It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management.
Front is great categorizing and assigning inbound messages in an efficient manner. I especially love the tag feature.
I like the simplicity and intuitiveness of Front. One of my favorite little features is how you can create a new pre-written response directly from an email you're drafting up.
I also love the UI, to me it's much more clean and open in comparison to gmail, what we used before Front.
I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5).
Front is a fantastic tool for teams on a budget.
Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights.
It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
However, the number of times we experienced an outage was frustrating.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.
There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.
I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill.
It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.
When I try to use my Gmail now it causes a lot of bugs with moving/altering emails. This is rather annoying as I still need to use my standard email for internal emailing.
This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice.
Our overall experience with Front has been extremely positive. Front provides a great interface and robust feature set that does exactly what it needs to do to get the job done.
I think my favorite thing about Front is the ability to collaborate with teammates on emails + share drafts. I also use the canned response feature A LOT, as well as the Snooze ability.
It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management.
Front is great categorizing and assigning inbound messages in an efficient manner. I especially love the tag feature.
I like the simplicity and intuitiveness of Front. One of my favorite little features is how you can create a new pre-written response directly from an email you're drafting up.
I also love the UI, to me it's much more clean and open in comparison to gmail, what we used before Front.
I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5).
Front is a fantastic tool for teams on a budget.
Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights.
It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
However, the number of times we experienced an outage was frustrating.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.
There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.
I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill.
It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.
When I try to use my Gmail now it causes a lot of bugs with moving/altering emails. This is rather annoying as I still need to use my standard email for internal emailing.
This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice.
Our overall experience with Front has been extremely positive. Front provides a great interface and robust feature set that does exactly what it needs to do to get the job done.
I think my favorite thing about Front is the ability to collaborate with teammates on emails + share drafts. I also use the canned response feature A LOT, as well as the Snooze ability.
It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management.
Front is great categorizing and assigning inbound messages in an efficient manner. I especially love the tag feature.
I like the simplicity and intuitiveness of Front. One of my favorite little features is how you can create a new pre-written response directly from an email you're drafting up.
I also love the UI, to me it's much more clean and open in comparison to gmail, what we used before Front.
I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5).
Front is a fantastic tool for teams on a budget.
Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights.
Comm100 Live Chat logo
4.7
106

Deliver the support your customers expect

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.6
Pros and Cons from Comm100 Live Chat users   
avatar
avatar
avatar
+15
We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.
Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.
The need for an additional license so that an administrator can access the software while agents are using it is frustrating.
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.
Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great.
When there are problems it can be a bit of a blackbox. No real troubleshooting tools.
It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.
User friendly , variety of options - great opportunity for customization and adjustment to your company's needs.
I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.
The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer.
Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.
I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.
The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely.
Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100.
Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution.
You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way.
We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.
Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.
The need for an additional license so that an administrator can access the software while agents are using it is frustrating.
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.
Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great.
When there are problems it can be a bit of a blackbox. No real troubleshooting tools.
It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.
User friendly , variety of options - great opportunity for customization and adjustment to your company's needs.
I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.
The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer.
Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.
I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.
The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely.
Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100.
Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution.
You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way.
We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.
Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.
The need for an additional license so that an administrator can access the software while agents are using it is frustrating.
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.
Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great.
When there are problems it can be a bit of a blackbox. No real troubleshooting tools.
It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.
User friendly , variety of options - great opportunity for customization and adjustment to your company's needs.
I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.
The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer.
Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.
I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.
The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely.
Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100.
Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution.
You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way.
Zoho Desk logo
4.5
2.1K

Superior customer service. Lasting experiences.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.3
Pros and Cons from Zoho Desk users   
avatar
avatar
avatar
+15
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Supportbench logo
4.9
97

Supportbench: AI-Powered Enterprise Support Mastery

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.9
Pros and Cons from Supportbench users   
avatar
avatar
avatar
+15
Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.
Once you send me screen shots of the 3 posts, I'll send you the first milstone.
The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.
Let me tell you, Supportbench is the cat's pajamas. No need to keep the IT team on speed dial anymore - we're in the driver's seat.
This software has been incredible in helping us track ticket requests more accurately, with a wonderful interface, to boot.
If your workflows are simple, this might not be ideal for you.
Having used most ticketing systems out there, this one by far takes top prize. It's super easy and intuitive so you can flow through your cases and day.
We had some difficulty customizing our customer portal as we don’t have anyone on our team who knows how to handle it.
Supportbench has been invaluable to our company. I would recommend it to other small to medium businesses looking for a simple, yet effective and malleable customer support solution.
Because it’s been so easy to use, it’s promoting more collaboration and communication within teams, making our work more efficient and effective.
It is exceptionally price effective at small and large scale deployments. Unlimited customization that curupasses the competitions simple interface that often is supported by underdeveloped code.
You'll love how quickly smooth and easy  it is to assign tickets to Customer Customer Services and Enterprise.
It was great that at this price point, they included chat too.
Overall: The system itself it great, but I think the Supportbench team makes the real impact.
There are many functions that allow quick handling of cases. Cases are grouped together to keep things clean and concise and saves time when questions arise.
My favorite part of Supportbench is how fully integrated it is with different systems. It gives me a seamless working environment where I don’t have to deal with the mess of multiple tools.
The environment is highly collaborative and has allowed the teams to work closer together now than ever before. This has also allowed the teams to provide faster and better support.
Put together it's also much cheaper, so it's a clear win-win-win, while retaining flexibility to integrate with other tools out there.
Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.
Once you send me screen shots of the 3 posts, I'll send you the first milstone.
The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.
Let me tell you, Supportbench is the cat's pajamas. No need to keep the IT team on speed dial anymore - we're in the driver's seat.
This software has been incredible in helping us track ticket requests more accurately, with a wonderful interface, to boot.
If your workflows are simple, this might not be ideal for you.
Having used most ticketing systems out there, this one by far takes top prize. It's super easy and intuitive so you can flow through your cases and day.
We had some difficulty customizing our customer portal as we don’t have anyone on our team who knows how to handle it.
Supportbench has been invaluable to our company. I would recommend it to other small to medium businesses looking for a simple, yet effective and malleable customer support solution.
Because it’s been so easy to use, it’s promoting more collaboration and communication within teams, making our work more efficient and effective.
It is exceptionally price effective at small and large scale deployments. Unlimited customization that curupasses the competitions simple interface that often is supported by underdeveloped code.
You'll love how quickly smooth and easy  it is to assign tickets to Customer Customer Services and Enterprise.
It was great that at this price point, they included chat too.
Overall: The system itself it great, but I think the Supportbench team makes the real impact.
There are many functions that allow quick handling of cases. Cases are grouped together to keep things clean and concise and saves time when questions arise.
My favorite part of Supportbench is how fully integrated it is with different systems. It gives me a seamless working environment where I don’t have to deal with the mess of multiple tools.
The environment is highly collaborative and has allowed the teams to work closer together now than ever before. This has also allowed the teams to provide faster and better support.
Put together it's also much cheaper, so it's a clear win-win-win, while retaining flexibility to integrate with other tools out there.
Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.
Once you send me screen shots of the 3 posts, I'll send you the first milstone.
The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.
Let me tell you, Supportbench is the cat's pajamas. No need to keep the IT team on speed dial anymore - we're in the driver's seat.
This software has been incredible in helping us track ticket requests more accurately, with a wonderful interface, to boot.
If your workflows are simple, this might not be ideal for you.
Having used most ticketing systems out there, this one by far takes top prize. It's super easy and intuitive so you can flow through your cases and day.
We had some difficulty customizing our customer portal as we don’t have anyone on our team who knows how to handle it.
Supportbench has been invaluable to our company. I would recommend it to other small to medium businesses looking for a simple, yet effective and malleable customer support solution.
Because it’s been so easy to use, it’s promoting more collaboration and communication within teams, making our work more efficient and effective.
It is exceptionally price effective at small and large scale deployments. Unlimited customization that curupasses the competitions simple interface that often is supported by underdeveloped code.
You'll love how quickly smooth and easy  it is to assign tickets to Customer Customer Services and Enterprise.
It was great that at this price point, they included chat too.
Overall: The system itself it great, but I think the Supportbench team makes the real impact.
There are many functions that allow quick handling of cases. Cases are grouped together to keep things clean and concise and saves time when questions arise.
My favorite part of Supportbench is how fully integrated it is with different systems. It gives me a seamless working environment where I don’t have to deal with the mess of multiple tools.
The environment is highly collaborative and has allowed the teams to work closer together now than ever before. This has also allowed the teams to provide faster and better support.
Put together it's also much cheaper, so it's a clear win-win-win, while retaining flexibility to integrate with other tools out there.
Freshdesk logo

Freshdesk

4.5
3.2K

Online helpdesk system and customer service software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.5
Pros and Cons from Freshdesk users   
avatar
avatar
+15
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
LiveAgent logo

LiveAgent

4.7
1.5K

Great customer service starts with better help desk software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.7
Pros and Cons from LiveAgent users   
avatar
avatar
avatar
+15
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
Intercom logo
4.5
1K

Making internet business personal

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Intercom users   
avatar
avatar
avatar
+15
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
Birdeye logo
4.7
643

#1 most trusted reputation and customer experience platform

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Birdeye users   
+15
I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.
Some of our remote scheduler experience delayed notifications.
Its been excellent and is helping us be proactive vs reactive to brand management.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.
I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.
The ease of use with this platform is definitely what I like most about it.
Great Enviroment, Great Customer Service, Great Development Team.
I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.
The ease of use is so great. Allows our team to chat to our website visitors and request reviews from our customers.
Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.
It is easy to respond, we can create replies to common questions and reviews. Customize or not the user experience is pleasant.
Totally satisfied and the price is also right.
I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.
Some of our remote scheduler experience delayed notifications.
Its been excellent and is helping us be proactive vs reactive to brand management.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.
I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.
The ease of use with this platform is definitely what I like most about it.
Great Enviroment, Great Customer Service, Great Development Team.
I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.
The ease of use is so great. Allows our team to chat to our website visitors and request reviews from our customers.
Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.
It is easy to respond, we can create replies to common questions and reviews. Customize or not the user experience is pleasant.
Totally satisfied and the price is also right.
I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.
Some of our remote scheduler experience delayed notifications.
Its been excellent and is helping us be proactive vs reactive to brand management.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.
I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.
The ease of use with this platform is definitely what I like most about it.
Great Enviroment, Great Customer Service, Great Development Team.
I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.
The ease of use is so great. Allows our team to chat to our website visitors and request reviews from our customers.
Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.
It is easy to respond, we can create replies to common questions and reviews. Customize or not the user experience is pleasant.
Totally satisfied and the price is also right.
Userlike logo
4.6
646

Live chat and customer messaging for businesses of all sizes

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.6
Pros and Cons from Userlike users   
avatar
+15
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.
Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.
Some limited features on trial period. Somehow restritcted statistics.
Nice Styling options, fair price packages for premium. Client liked it from the beginning.
Ease of use, ability to fine tune, intergration to other platforms.
I am very pleased with the tool. Elegant and professional.
I just absolutely love it. So easy and quick to set up.
I loved how you the messages are forwarded to my email incase I am not on the userlike site.
It was well designed and has an excellent backup system.
It is easy to use and very easy to integrate in your website/system/software.
Easiness of use, user friendly and fast response.
I'm resolving help desk interactivity between customer and sales.
Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.
Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.
Some limited features on trial period. Somehow restritcted statistics.
Nice Styling options, fair price packages for premium. Client liked it from the beginning.
Ease of use, ability to fine tune, intergration to other platforms.
I am very pleased with the tool. Elegant and professional.
I just absolutely love it. So easy and quick to set up.
I loved how you the messages are forwarded to my email incase I am not on the userlike site.
It was well designed and has an excellent backup system.
It is easy to use and very easy to integrate in your website/system/software.
Easiness of use, user friendly and fast response.
I'm resolving help desk interactivity between customer and sales.
Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.
Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.
Some limited features on trial period. Somehow restritcted statistics.
Nice Styling options, fair price packages for premium. Client liked it from the beginning.
Ease of use, ability to fine tune, intergration to other platforms.
I am very pleased with the tool. Elegant and professional.
I just absolutely love it. So easy and quick to set up.
I loved how you the messages are forwarded to my email incase I am not on the userlike site.
It was well designed and has an excellent backup system.
It is easy to use and very easy to integrate in your website/system/software.
Easiness of use, user friendly and fast response.
I'm resolving help desk interactivity between customer and sales.
Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.
Tidio logo
4.7
444

Communicator for businesses. live chat, messenger and email

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.6
Pros and Cons from Tidio users   
avatar
avatar
avatar
+15
We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.
So far, really good experience - contacted customer support and they were friendly and helpful.
Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.
It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.
The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.
Tidio has been a great product. We still have a lot to learn, but so far, everything is excellent.
No direct integration with slack to handle chats directly from slack.
Great product, easy to use and great for implementing automation.
I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.
Moreover, whenever I have an issue or need help, customer support is incredibly responsive and always has solutions for me.
As a user of this program, it is very easy to download and integrate into a webpage. This product has good design and documentation.
I'm a startup so I love that it lets me know someone's on my site and allows me to get ready to respond if they need help.
The positive result came in the first month of use, old customers and employees also praised the choice.
It is really easy to use and it is great designed.
Price, Ease of use, Great function to predict what customer type.
With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.
They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.
We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.
So far, really good experience - contacted customer support and they were friendly and helpful.
Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.
It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.
The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.
Tidio has been a great product. We still have a lot to learn, but so far, everything is excellent.
No direct integration with slack to handle chats directly from slack.
Great product, easy to use and great for implementing automation.
I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.
Moreover, whenever I have an issue or need help, customer support is incredibly responsive and always has solutions for me.
As a user of this program, it is very easy to download and integrate into a webpage. This product has good design and documentation.
I'm a startup so I love that it lets me know someone's on my site and allows me to get ready to respond if they need help.
The positive result came in the first month of use, old customers and employees also praised the choice.
It is really easy to use and it is great designed.
Price, Ease of use, Great function to predict what customer type.
With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.
They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.
We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.
So far, really good experience - contacted customer support and they were friendly and helpful.
Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.
It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.
The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.
Tidio has been a great product. We still have a lot to learn, but so far, everything is excellent.
No direct integration with slack to handle chats directly from slack.
Great product, easy to use and great for implementing automation.
I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.
Moreover, whenever I have an issue or need help, customer support is incredibly responsive and always has solutions for me.
As a user of this program, it is very easy to download and integrate into a webpage. This product has good design and documentation.
I'm a startup so I love that it lets me know someone's on my site and allows me to get ready to respond if they need help.
The positive result came in the first month of use, old customers and employees also praised the choice.
It is really easy to use and it is great designed.
Price, Ease of use, Great function to predict what customer type.
With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.
They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.
Smartsupp logo
4.6
342

Smartsupp–Live Chat, Chatbots, and Video Recordings

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.8
    Features
    4.4
    Customer support
    4.5
Pros and Cons from Smartsupp users   
avatar
+15
I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.
The inability to contact customers when a chat has been lost.
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.
Chat is online after signing out. This can create a negative impression for customers.
Smartsupp is easy to integrate and set up so you can really fast interact with your customers which can really improve your conversion rate and make your customer happy.
I am yet to find anything dislike about the software.
Useful tool - generated a couple of useful leads in the last month. Good for regular customer.
The software has a good interface and has a mobile application, I can take care of customers anytime, anywhere.
It integrated easily into our Wordpress based site, and beautifully blends into themes and appearances. The software provided valuable information to help a small business navigate customer service.
It was easy to embed on my website and super easy to use.
Awesome experience overall and well worth the cost.
It is a great chat solution which I am planning to use for my websites. I hope, the small problems will be fixed.
I am currently using the free version and and still performs well all my base requirements. I love the screen recording though.
Great software to communication with customers.
Ease of use, straight forwardness, quick deployment.
Engaging for Customers - Check. Great Customer Service - Check.
I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.
The inability to contact customers when a chat has been lost.
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.
Chat is online after signing out. This can create a negative impression for customers.
Smartsupp is easy to integrate and set up so you can really fast interact with your customers which can really improve your conversion rate and make your customer happy.
I am yet to find anything dislike about the software.
Useful tool - generated a couple of useful leads in the last month. Good for regular customer.
The software has a good interface and has a mobile application, I can take care of customers anytime, anywhere.
It integrated easily into our Wordpress based site, and beautifully blends into themes and appearances. The software provided valuable information to help a small business navigate customer service.
It was easy to embed on my website and super easy to use.
Awesome experience overall and well worth the cost.
It is a great chat solution which I am planning to use for my websites. I hope, the small problems will be fixed.
I am currently using the free version and and still performs well all my base requirements. I love the screen recording though.
Great software to communication with customers.
Ease of use, straight forwardness, quick deployment.
Engaging for Customers - Check. Great Customer Service - Check.
I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.
The inability to contact customers when a chat has been lost.
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.
Chat is online after signing out. This can create a negative impression for customers.
Smartsupp is easy to integrate and set up so you can really fast interact with your customers which can really improve your conversion rate and make your customer happy.
I am yet to find anything dislike about the software.
Useful tool - generated a couple of useful leads in the last month. Good for regular customer.
The software has a good interface and has a mobile application, I can take care of customers anytime, anywhere.
It integrated easily into our Wordpress based site, and beautifully blends into themes and appearances. The software provided valuable information to help a small business navigate customer service.
It was easy to embed on my website and super easy to use.
Awesome experience overall and well worth the cost.
It is a great chat solution which I am planning to use for my websites. I hope, the small problems will be fixed.
I am currently using the free version and and still performs well all my base requirements. I love the screen recording though.
Great software to communication with customers.
Ease of use, straight forwardness, quick deployment.
Engaging for Customers - Check. Great Customer Service - Check.
Yonyx logo
4.7
232

Decision tree driven Interactive guides for customer service

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.8
Pros and Cons from Yonyx users   
avatar
+15
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
Easy to use and it is used friendly, best customer service , Worth for every penny.
The settings menu is a bit confusing, I always have to click around to find what I am looking for.
I like the user interface, it is super intuitive and visually appealing.
To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.
It's great and easy to use. It is installed on my hard drive, and that's where I like it.
Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Yonyx is easy-using layout to improve my technical support service.
Yonyx is quick to help with incoming calls, and updating information in real time.
So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.
There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Super intuitive software, but takes time to navigate.
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
Easy to use and it is used friendly, best customer service , Worth for every penny.
The settings menu is a bit confusing, I always have to click around to find what I am looking for.
I like the user interface, it is super intuitive and visually appealing.
To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.
It's great and easy to use. It is installed on my hard drive, and that's where I like it.
Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Yonyx is easy-using layout to improve my technical support service.
Yonyx is quick to help with incoming calls, and updating information in real time.
So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.
There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Super intuitive software, but takes time to navigate.
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
Easy to use and it is used friendly, best customer service , Worth for every penny.
The settings menu is a bit confusing, I always have to click around to find what I am looking for.
I like the user interface, it is super intuitive and visually appealing.
To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.
It's great and easy to use. It is installed on my hard drive, and that's where I like it.
Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Yonyx is easy-using layout to improve my technical support service.
Yonyx is quick to help with incoming calls, and updating information in real time.
So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.
There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Super intuitive software, but takes time to navigate.
Textline logo
4.9
166

Cloud-based plug-and-play text messaging software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.7
    Customer support
    5.0
Pros and Cons from Textline users   
avatar
avatar
avatar
+15
We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.
Will be charged for msg not delivered successfuly.
From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful.
This wasn't the end of the world, but it was disappointing.
Excellent product, but even better support. Very responsive to any questions and were there to answer any integration issues we were encountering.
Most importantly, as many sales people know, when we call our clients sometimes we catch them at the wrong time or our clients miss us at our desk. Simple text saves their time.
Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages.
If you offered a lower cost monthly tier (similar to an entry level tier), I believe more companies would be inclined to try it. To many, it is a rather new technology to incorporate.
She checked in with me periodically to see if I needed help or training, I never had to seek her out. The great thing is, the software was so easy to use, I had very little questions.
Overall very good... must have for business, good for texting employees and customers.
The instant Customer Service - their assistance w/ implementation and deployment was outstanding.
We have been using textline with Zendesk Support integration for several years now and we are very happy with it. It is easy to use, it integrates with Zendesk Support.
I love the experience with Textline. It allows me to reach out to several people at once.
We used Textline out of the box for a while, and over the years we have hypercustomized it to our needs, and been happy with it all along the way.
Kudos to Textline a definite value add, and an even better investment.
Easy to use two-way-texting with awesome customer service team.
Ease of use, price, flexibility, support, ability to download all conversations.
Easy to use and user-friendly UI. Functionalities can be customized with ease and give your number a personal touch.
We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.
Will be charged for msg not delivered successfuly.
From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful.
This wasn't the end of the world, but it was disappointing.
Excellent product, but even better support. Very responsive to any questions and were there to answer any integration issues we were encountering.
Most importantly, as many sales people know, when we call our clients sometimes we catch them at the wrong time or our clients miss us at our desk. Simple text saves their time.
Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages.
If you offered a lower cost monthly tier (similar to an entry level tier), I believe more companies would be inclined to try it. To many, it is a rather new technology to incorporate.
She checked in with me periodically to see if I needed help or training, I never had to seek her out. The great thing is, the software was so easy to use, I had very little questions.
Overall very good... must have for business, good for texting employees and customers.
The instant Customer Service - their assistance w/ implementation and deployment was outstanding.
We have been using textline with Zendesk Support integration for several years now and we are very happy with it. It is easy to use, it integrates with Zendesk Support.
I love the experience with Textline. It allows me to reach out to several people at once.
We used Textline out of the box for a while, and over the years we have hypercustomized it to our needs, and been happy with it all along the way.
Kudos to Textline a definite value add, and an even better investment.
Easy to use two-way-texting with awesome customer service team.
Ease of use, price, flexibility, support, ability to download all conversations.
Easy to use and user-friendly UI. Functionalities can be customized with ease and give your number a personal touch.
We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.
Will be charged for msg not delivered successfuly.
From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful.
This wasn't the end of the world, but it was disappointing.
Excellent product, but even better support. Very responsive to any questions and were there to answer any integration issues we were encountering.
Most importantly, as many sales people know, when we call our clients sometimes we catch them at the wrong time or our clients miss us at our desk. Simple text saves their time.
Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages.
If you offered a lower cost monthly tier (similar to an entry level tier), I believe more companies would be inclined to try it. To many, it is a rather new technology to incorporate.
She checked in with me periodically to see if I needed help or training, I never had to seek her out. The great thing is, the software was so easy to use, I had very little questions.
Overall very good... must have for business, good for texting employees and customers.
The instant Customer Service - their assistance w/ implementation and deployment was outstanding.
We have been using textline with Zendesk Support integration for several years now and we are very happy with it. It is easy to use, it integrates with Zendesk Support.
I love the experience with Textline. It allows me to reach out to several people at once.
We used Textline out of the box for a while, and over the years we have hypercustomized it to our needs, and been happy with it all along the way.
Kudos to Textline a definite value add, and an even better investment.
Easy to use two-way-texting with awesome customer service team.
Ease of use, price, flexibility, support, ability to download all conversations.
Easy to use and user-friendly UI. Functionalities can be customized with ease and give your number a personal touch.
HelpCrunch logo
4.8
183

Customer Communication tool for support, marketing & sales

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from HelpCrunch users   
avatar
avatar
avatar
+15
This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.
The limit of emails and auto-messages in our plan is a little upsetting.
The price is great considering the features that it have. The support team is amazing.
The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too).
HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.
They still miss some REST API endpoints for scenarios of complex integrations.
I like the chat system and especially is how easy is to send email or message to customers. Also, there is a lot of pre-made templates that can help you with faster and better respond to clients.
Converting chats to tickets, SLA configuration missing.
User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.
The software is beautiful, very easy to use, although it is a fairly complete tool, our company is proud to use that application.
This tool is perfect for those who want to acquire new leads, but also for those who want to involve the customers they already have in the interaction.
HelpCrunch is a great solution when what you really want to focus on is chat-based support and conversion.
Very easy to set up with very nice support, using the same agent chat I use on my own website.
Provides a very comprehensive list of customer support features at a reasonable price. The live chat feature with customer analytics, automated messages, and knowledge base are all immensely helpful.
Inexpensive for chat, and, again, can scale in price as new features are added. Looks good (both the chat that faces the customer and the user interface for our support people).
Ability to provide self-service support through knowledge base. Although there's a lot of features, the tool is very intuitive and it is easy to get started.
I like that it allows me to interact with our customers from my mobile phone through the app and that it has a Slack integration.
The Android SDK integration was also easy to set up and could be added without spending too much time on it.
This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.
The limit of emails and auto-messages in our plan is a little upsetting.
The price is great considering the features that it have. The support team is amazing.
The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too).
HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.
They still miss some REST API endpoints for scenarios of complex integrations.
I like the chat system and especially is how easy is to send email or message to customers. Also, there is a lot of pre-made templates that can help you with faster and better respond to clients.
Converting chats to tickets, SLA configuration missing.
User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.
The software is beautiful, very easy to use, although it is a fairly complete tool, our company is proud to use that application.
This tool is perfect for those who want to acquire new leads, but also for those who want to involve the customers they already have in the interaction.
HelpCrunch is a great solution when what you really want to focus on is chat-based support and conversion.
Very easy to set up with very nice support, using the same agent chat I use on my own website.
Provides a very comprehensive list of customer support features at a reasonable price. The live chat feature with customer analytics, automated messages, and knowledge base are all immensely helpful.
Inexpensive for chat, and, again, can scale in price as new features are added. Looks good (both the chat that faces the customer and the user interface for our support people).
Ability to provide self-service support through knowledge base. Although there's a lot of features, the tool is very intuitive and it is easy to get started.
I like that it allows me to interact with our customers from my mobile phone through the app and that it has a Slack integration.
The Android SDK integration was also easy to set up and could be added without spending too much time on it.
This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.
The limit of emails and auto-messages in our plan is a little upsetting.
The price is great considering the features that it have. The support team is amazing.
The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too).
HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.
They still miss some REST API endpoints for scenarios of complex integrations.
I like the chat system and especially is how easy is to send email or message to customers. Also, there is a lot of pre-made templates that can help you with faster and better respond to clients.
Converting chats to tickets, SLA configuration missing.
User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.
The software is beautiful, very easy to use, although it is a fairly complete tool, our company is proud to use that application.
This tool is perfect for those who want to acquire new leads, but also for those who want to involve the customers they already have in the interaction.
HelpCrunch is a great solution when what you really want to focus on is chat-based support and conversion.
Very easy to set up with very nice support, using the same agent chat I use on my own website.
Provides a very comprehensive list of customer support features at a reasonable price. The live chat feature with customer analytics, automated messages, and knowledge base are all immensely helpful.
Inexpensive for chat, and, again, can scale in price as new features are added. Looks good (both the chat that faces the customer and the user interface for our support people).
Ability to provide self-service support through knowledge base. Although there's a lot of features, the tool is very intuitive and it is easy to get started.
I like that it allows me to interact with our customers from my mobile phone through the app and that it has a Slack integration.
The Android SDK integration was also easy to set up and could be added without spending too much time on it.
Help Scout logo
4.6
207

Deliver world-class support from one easy-to-use platform.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.7
    Features
    4.3
    Customer support
    4.7
Pros and Cons from Help Scout users   
avatar
avatar
+15
In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.
Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.
The only real problem I've had is that the attachment system gets stuck whenever I try to upload by dragging files into the window.
The product is very well designed, easy and natural to use. On top of that, their support is excellent and they reply very quickly.
Email management is no longer a source of frustration.
Help Scout serves its purpose well. And I like the fun congratulatory messages it gives anytime a folder is cleared out.
They also made some changes to the reporting which at least made our lives a little more difficult for the type of reporting we were doing.
Escalating and de-escalating issues was pretty easy. Help Scout is a huge help for customer service, people oriented folks like me.
Help Scout integrates seamlessly with any workflow due to its options for integrations and ease of use.
The biggest advantage is that it is easy to use and low cost. Plus, they are very Startup friendly company.
Great security too and functional system. The BI features are well appreciated.
They were even nice enough to extend my trial because I hadn't gone through all of the features in depth yet.
Help Scout is a very user intuitive and helpful tool to keep all your customer support interactions gathered and managed in a single place.
Nice integration with E-commerce platform Woocommerce.
Very positive, it's what we were looking for. It has all the core features a support team needs but without countless extras that end up being noise.
Pretty good, the price increase is unfortunate, but it is a solid system.
The reporting is also useful for creating guides based on real search terms.
In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.
Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.
The only real problem I've had is that the attachment system gets stuck whenever I try to upload by dragging files into the window.
The product is very well designed, easy and natural to use. On top of that, their support is excellent and they reply very quickly.
Email management is no longer a source of frustration.
Help Scout serves its purpose well. And I like the fun congratulatory messages it gives anytime a folder is cleared out.
They also made some changes to the reporting which at least made our lives a little more difficult for the type of reporting we were doing.
Escalating and de-escalating issues was pretty easy. Help Scout is a huge help for customer service, people oriented folks like me.
Help Scout integrates seamlessly with any workflow due to its options for integrations and ease of use.
The biggest advantage is that it is easy to use and low cost. Plus, they are very Startup friendly company.
Great security too and functional system. The BI features are well appreciated.
They were even nice enough to extend my trial because I hadn't gone through all of the features in depth yet.
Help Scout is a very user intuitive and helpful tool to keep all your customer support interactions gathered and managed in a single place.
Nice integration with E-commerce platform Woocommerce.
Very positive, it's what we were looking for. It has all the core features a support team needs but without countless extras that end up being noise.
Pretty good, the price increase is unfortunate, but it is a solid system.
The reporting is also useful for creating guides based on real search terms.
In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.
Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.
The only real problem I've had is that the attachment system gets stuck whenever I try to upload by dragging files into the window.
The product is very well designed, easy and natural to use. On top of that, their support is excellent and they reply very quickly.
Email management is no longer a source of frustration.
Help Scout serves its purpose well. And I like the fun congratulatory messages it gives anytime a folder is cleared out.
They also made some changes to the reporting which at least made our lives a little more difficult for the type of reporting we were doing.
Escalating and de-escalating issues was pretty easy. Help Scout is a huge help for customer service, people oriented folks like me.
Help Scout integrates seamlessly with any workflow due to its options for integrations and ease of use.
The biggest advantage is that it is easy to use and low cost. Plus, they are very Startup friendly company.
Great security too and functional system. The BI features are well appreciated.
They were even nice enough to extend my trial because I hadn't gone through all of the features in depth yet.
Help Scout is a very user intuitive and helpful tool to keep all your customer support interactions gathered and managed in a single place.
Nice integration with E-commerce platform Woocommerce.
Very positive, it's what we were looking for. It has all the core features a support team needs but without countless extras that end up being noise.
Pretty good, the price increase is unfortunate, but it is a solid system.
The reporting is also useful for creating guides based on real search terms.
TenFold logo
4.7
151

Have better customer conversations

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.5
    Customer support
    4.8
Pros and Cons from TenFold users   
avatar
avatar
avatar
+15
Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience.
Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.
Excellent pre-built reporting/dashboards, seamless integration and great ongoing support from Tenfold. Sales reps love how easy it is to leave call notes, and they utilize the click-to-dial.
Unable to recover data if connection to phone system is interrupted. Occasional issues with call timer, less than once a month.
It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system.
Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.
It allows me to save time by not having to write notes in sales force in addition to tenfold. The click to dial is also an amazing feature that helps to increase efficiency.
Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in.
Improves efficiency with the team, easy of use and amazing support. This program blows away any other system, the team that supports this program is second to none.
We love Callinize and cant imagine not having it. And the people behind it seem to really care about me and my needs and they love their product.
Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.
The popup is a wonderful feature. The integration with Salesforce, and Customer Service are flawless as well.
I can hear the smile on my customer's face when I greet them with a "Good morning John!" and immediately pick up where we left off.
Tenfold is easy to use with a great interface right at your fingertips. Ease of compatibility with Salesforce is crucial.
Callinize has been a great solution and their team has worked diligently with us to ensure our needs are met. The administrator website it straightforward and simple to use.
Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged.
I love the ease of use this product gives me to my day to day use. I can easily go thorugh many more calls and that means more money in my pocket.
The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes.
Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience.
Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.
Excellent pre-built reporting/dashboards, seamless integration and great ongoing support from Tenfold. Sales reps love how easy it is to leave call notes, and they utilize the click-to-dial.
Unable to recover data if connection to phone system is interrupted. Occasional issues with call timer, less than once a month.
It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system.
Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.
It allows me to save time by not having to write notes in sales force in addition to tenfold. The click to dial is also an amazing feature that helps to increase efficiency.
Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in.
Improves efficiency with the team, easy of use and amazing support. This program blows away any other system, the team that supports this program is second to none.
We love Callinize and cant imagine not having it. And the people behind it seem to really care about me and my needs and they love their product.
Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.
The popup is a wonderful feature. The integration with Salesforce, and Customer Service are flawless as well.
I can hear the smile on my customer's face when I greet them with a "Good morning John!" and immediately pick up where we left off.
Tenfold is easy to use with a great interface right at your fingertips. Ease of compatibility with Salesforce is crucial.
Callinize has been a great solution and their team has worked diligently with us to ensure our needs are met. The administrator website it straightforward and simple to use.
Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged.
I love the ease of use this product gives me to my day to day use. I can easily go thorugh many more calls and that means more money in my pocket.
The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes.
Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience.
Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.
Excellent pre-built reporting/dashboards, seamless integration and great ongoing support from Tenfold. Sales reps love how easy it is to leave call notes, and they utilize the click-to-dial.
Unable to recover data if connection to phone system is interrupted. Occasional issues with call timer, less than once a month.
It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system.
Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.
It allows me to save time by not having to write notes in sales force in addition to tenfold. The click to dial is also an amazing feature that helps to increase efficiency.
Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in.
Improves efficiency with the team, easy of use and amazing support. This program blows away any other system, the team that supports this program is second to none.
We love Callinize and cant imagine not having it. And the people behind it seem to really care about me and my needs and they love their product.
Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.
The popup is a wonderful feature. The integration with Salesforce, and Customer Service are flawless as well.
I can hear the smile on my customer's face when I greet them with a "Good morning John!" and immediately pick up where we left off.
Tenfold is easy to use with a great interface right at your fingertips. Ease of compatibility with Salesforce is crucial.
Callinize has been a great solution and their team has worked diligently with us to ensure our needs are met. The administrator website it straightforward and simple to use.
Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged.
I love the ease of use this product gives me to my day to day use. I can easily go thorugh many more calls and that means more money in my pocket.
The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes.
Issuetrak logo
4.6
187

Report. Resolve. Relax. It starts with Issuetrak.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.7
Pros and Cons from Issuetrak users   
avatar
avatar
+15
What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.
Customer support is very poor. Sometimes emails sent to the system to generate a ticket will get stuck on the server and we have to manually run a job that kicks the email through.
It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
We tried their "productivity" version which changes the user base but ran into more problems trying to tie everything in make it work as a workflow management system.
IssueTraks support team is super quick and super friendly. I would highly recommend this product.
I also don't like that you tend to get a lot of windows up, sometimes gets confusing.
They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.
When upgrading - it is hard to figure out exactly how the upgrade will effect your specific account.
I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.
The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.
Overall it has been a great experience with EXCELLENT technical customer support.
If you are looking for a system to create tickets, escalate to others in your organization or even outside your organization and track tickets this is a great product at a good price.
We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.
Retrieving information quickly for Decision making is key and this makes my superiors happy anytime am ble to retrieve information quickly. Just try it and you will love it.
The GUI is so nice, easy to use and understand. Like with any new product, it does take time to find out all the options and how to set them up.
Support is very good and receptive to new feature requests. The UI feels dated relative to other help desk software and we would like to see an Android app.
We often learn tricks and best practices from them. IssueTrak allows us to track the progress and document what we've learned for other team members in the future.
Helpful Issue Tracker Software for smaller Projects.
What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.
Customer support is very poor. Sometimes emails sent to the system to generate a ticket will get stuck on the server and we have to manually run a job that kicks the email through.
It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
We tried their "productivity" version which changes the user base but ran into more problems trying to tie everything in make it work as a workflow management system.
IssueTraks support team is super quick and super friendly. I would highly recommend this product.
I also don't like that you tend to get a lot of windows up, sometimes gets confusing.
They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.
When upgrading - it is hard to figure out exactly how the upgrade will effect your specific account.
I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.
The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.
Overall it has been a great experience with EXCELLENT technical customer support.
If you are looking for a system to create tickets, escalate to others in your organization or even outside your organization and track tickets this is a great product at a good price.
We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.
Retrieving information quickly for Decision making is key and this makes my superiors happy anytime am ble to retrieve information quickly. Just try it and you will love it.
The GUI is so nice, easy to use and understand. Like with any new product, it does take time to find out all the options and how to set them up.
Support is very good and receptive to new feature requests. The UI feels dated relative to other help desk software and we would like to see an Android app.
We often learn tricks and best practices from them. IssueTrak allows us to track the progress and document what we've learned for other team members in the future.
Helpful Issue Tracker Software for smaller Projects.
What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.
Customer support is very poor. Sometimes emails sent to the system to generate a ticket will get stuck on the server and we have to manually run a job that kicks the email through.
It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
We tried their "productivity" version which changes the user base but ran into more problems trying to tie everything in make it work as a workflow management system.
IssueTraks support team is super quick and super friendly. I would highly recommend this product.
I also don't like that you tend to get a lot of windows up, sometimes gets confusing.
They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.
When upgrading - it is hard to figure out exactly how the upgrade will effect your specific account.
I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.
The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.
Overall it has been a great experience with EXCELLENT technical customer support.
If you are looking for a system to create tickets, escalate to others in your organization or even outside your organization and track tickets this is a great product at a good price.
We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.
Retrieving information quickly for Decision making is key and this makes my superiors happy anytime am ble to retrieve information quickly. Just try it and you will love it.
The GUI is so nice, easy to use and understand. Like with any new product, it does take time to find out all the options and how to set them up.
Support is very good and receptive to new feature requests. The UI feels dated relative to other help desk software and we would like to see an Android app.
We often learn tricks and best practices from them. IssueTrak allows us to track the progress and document what we've learned for other team members in the future.
Helpful Issue Tracker Software for smaller Projects.
Tempo Timesheets logo
4.3
206

#1 time tracking app for Jira since 2010.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.3
Pros and Cons from Tempo Timesheets users   
+15
It's a good product and I would really love to see more competition in this space. There is virtually no competition and Tempo doesn't have to innovate and further improve the product.
I get charged for all users tho half of the users don't need to use the software. Still didn't find a way to only get charged for users that use it.
The software is pretty intuitive and both fast and easy to get time entered into along with a good ability to download data for different integrations we have from the API.
If there's a mistake in my timesheet I have to ask to another admin. Unless there's a permission I missed.
The reporting and filtering capabilities are excellent, and the ability to pull up reports on a yearly basis, then download that data is indispensable for us.
That is why I try to log my time only in the evening, or the next morning. Read about it... it is a horrible thing, what a task switch does to your focus in the long-term.
The seamless integration with Jira is just what I expect from a good plugin.
The worst thing is that, program managers (who are approver but not member of their teams) have to enter teams, and find people to approve one by one.
Best way to track time in JIRA. Very easy for the users, good reports for the managers.
Improve time reporting, best companion to Jira, mobile versión very useful.
Easy to log time via web and app, with great UX. Great reporting breakdowns and customisations for work hours and business usage.
Tempo is directly integrated with Jira - so super easy to use and a seamless part of the team's daily workflow.
The different ways to be able to enter time - especially the daily view with the time. Good integration with JIRA and Ease in customizing and editing.
Excellent product easy to use, would highly recommend it.
In my opinion, it's the best investment we've made into our project tracking technology suite of tools. I can't imagine using Jira without Tempo - and I hope I never have to.
Not only is it easy to generate reports using different filters and groups but the exporting options work very well and we use them with every invoices we create. The support team is also very good.
I like that this software integrates seamlessly with Jira Core, Software, and Service Desk.
Price point is GREAT (We use a hosted server setup). Editing staff timesheets is a breeze...I have never used a system that os so easy to use.
It's a good product and I would really love to see more competition in this space. There is virtually no competition and Tempo doesn't have to innovate and further improve the product.
I get charged for all users tho half of the users don't need to use the software. Still didn't find a way to only get charged for users that use it.
The software is pretty intuitive and both fast and easy to get time entered into along with a good ability to download data for different integrations we have from the API.
If there's a mistake in my timesheet I have to ask to another admin. Unless there's a permission I missed.
The reporting and filtering capabilities are excellent, and the ability to pull up reports on a yearly basis, then download that data is indispensable for us.
That is why I try to log my time only in the evening, or the next morning. Read about it... it is a horrible thing, what a task switch does to your focus in the long-term.
The seamless integration with Jira is just what I expect from a good plugin.
The worst thing is that, program managers (who are approver but not member of their teams) have to enter teams, and find people to approve one by one.
Best way to track time in JIRA. Very easy for the users, good reports for the managers.
Improve time reporting, best companion to Jira, mobile versión very useful.
Easy to log time via web and app, with great UX. Great reporting breakdowns and customisations for work hours and business usage.
Tempo is directly integrated with Jira - so super easy to use and a seamless part of the team's daily workflow.
The different ways to be able to enter time - especially the daily view with the time. Good integration with JIRA and Ease in customizing and editing.
Excellent product easy to use, would highly recommend it.
In my opinion, it's the best investment we've made into our project tracking technology suite of tools. I can't imagine using Jira without Tempo - and I hope I never have to.
Not only is it easy to generate reports using different filters and groups but the exporting options work very well and we use them with every invoices we create. The support team is also very good.
I like that this software integrates seamlessly with Jira Core, Software, and Service Desk.
Price point is GREAT (We use a hosted server setup). Editing staff timesheets is a breeze...I have never used a system that os so easy to use.
It's a good product and I would really love to see more competition in this space. There is virtually no competition and Tempo doesn't have to innovate and further improve the product.
I get charged for all users tho half of the users don't need to use the software. Still didn't find a way to only get charged for users that use it.
The software is pretty intuitive and both fast and easy to get time entered into along with a good ability to download data for different integrations we have from the API.
If there's a mistake in my timesheet I have to ask to another admin. Unless there's a permission I missed.
The reporting and filtering capabilities are excellent, and the ability to pull up reports on a yearly basis, then download that data is indispensable for us.
That is why I try to log my time only in the evening, or the next morning. Read about it... it is a horrible thing, what a task switch does to your focus in the long-term.
The seamless integration with Jira is just what I expect from a good plugin.
The worst thing is that, program managers (who are approver but not member of their teams) have to enter teams, and find people to approve one by one.
Best way to track time in JIRA. Very easy for the users, good reports for the managers.
Improve time reporting, best companion to Jira, mobile versión very useful.
Easy to log time via web and app, with great UX. Great reporting breakdowns and customisations for work hours and business usage.
Tempo is directly integrated with Jira - so super easy to use and a seamless part of the team's daily workflow.
The different ways to be able to enter time - especially the daily view with the time. Good integration with JIRA and Ease in customizing and editing.
Excellent product easy to use, would highly recommend it.
In my opinion, it's the best investment we've made into our project tracking technology suite of tools. I can't imagine using Jira without Tempo - and I hope I never have to.
Not only is it easy to generate reports using different filters and groups but the exporting options work very well and we use them with every invoices we create. The support team is also very good.
I like that this software integrates seamlessly with Jira Core, Software, and Service Desk.
Price point is GREAT (We use a hosted server setup). Editing staff timesheets is a breeze...I have never used a system that os so easy to use.
Tiledesk logo
4.5
147

Conversational Automation Made Easy

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.4
Pros and Cons from Tiledesk users   
avatar
avatar
+15
It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.
The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.
I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all.
Some of the visual/UI flows may seem awkward to navigate. It's unclear whether this is due to a lack of refinement or intentional design.
Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy.
As an opensource, and every component is separated, it is hard to deploy it.
The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective.
As of now, the support team always helps us whenever we have trouble using this software so I think I there's nothing I can share about its cons because the troubles are always fixable.
Tiledesk is very easy to use and set up. If you need help, the official Discord is the best place to go where you will be greeted in a friendly manner and you will also receive uncomplicated help.
It works with excellent integration capabilities and can get compatible with any kind of softwares and applications instantly.
In general the product looks very professional and at an exceptionally good price or even free for the basic version which is suitable for small e-commerce and early-stage startups.
The thing I liked most about TileDesk was the outstanding customer support.
Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.
The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple.
It has been great, and would definitely recommend.
The usability of Tiledesk has seen a high improvement and a lot of extremely helpful features have made their way into the platform in the last years.
Ease of use and willingness of the team to listen to possible improvements.
I'd appreciate a lot the easy way to customize the chatbot and I really like the live chat graphic loyout.
It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.
The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.
I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all.
Some of the visual/UI flows may seem awkward to navigate. It's unclear whether this is due to a lack of refinement or intentional design.
Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy.
As an opensource, and every component is separated, it is hard to deploy it.
The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective.
As of now, the support team always helps us whenever we have trouble using this software so I think I there's nothing I can share about its cons because the troubles are always fixable.
Tiledesk is very easy to use and set up. If you need help, the official Discord is the best place to go where you will be greeted in a friendly manner and you will also receive uncomplicated help.
It works with excellent integration capabilities and can get compatible with any kind of softwares and applications instantly.
In general the product looks very professional and at an exceptionally good price or even free for the basic version which is suitable for small e-commerce and early-stage startups.
The thing I liked most about TileDesk was the outstanding customer support.
Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.
The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple.
It has been great, and would definitely recommend.
The usability of Tiledesk has seen a high improvement and a lot of extremely helpful features have made their way into the platform in the last years.
Ease of use and willingness of the team to listen to possible improvements.
I'd appreciate a lot the easy way to customize the chatbot and I really like the live chat graphic loyout.
It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.
The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.
I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all.
Some of the visual/UI flows may seem awkward to navigate. It's unclear whether this is due to a lack of refinement or intentional design.
Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy.
As an opensource, and every component is separated, it is hard to deploy it.
The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective.
As of now, the support team always helps us whenever we have trouble using this software so I think I there's nothing I can share about its cons because the troubles are always fixable.
Tiledesk is very easy to use and set up. If you need help, the official Discord is the best place to go where you will be greeted in a friendly manner and you will also receive uncomplicated help.
It works with excellent integration capabilities and can get compatible with any kind of softwares and applications instantly.
In general the product looks very professional and at an exceptionally good price or even free for the basic version which is suitable for small e-commerce and early-stage startups.
The thing I liked most about TileDesk was the outstanding customer support.
Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.
The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple.
It has been great, and would definitely recommend.
The usability of Tiledesk has seen a high improvement and a lot of extremely helpful features have made their way into the platform in the last years.
Ease of use and willingness of the team to listen to possible improvements.
I'd appreciate a lot the easy way to customize the chatbot and I really like the live chat graphic loyout.
Hiver logo
4.7
117

Hiver: World's First Gmail-based Customer Service Helpdesk

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Hiver users   
avatar
avatar
+15
We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.
Awful experience!!! After integrating this tool, my clients stopped receiving my emails.
I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.
Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail.
Very good, have successfully implemented for customer support, and roll out went really well.
Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing power.
Great overall experience that has helped us become more efficient and communicate very effectively.
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails. And supervise the email flow for our team.
The ability to add notes and assignments has really made our internal communication more efficient and effective. Anyone that has multiple teammembers and groups should have this service.
It was a great experience. Customer service is always a priority for the Hiver Team, and the turnaround time to implement and train on Hiver usage was fairly quick due to the user friendly design.
The shared inbox features are fantastic for teams using Gmail.
You can also leave notes for yourself in an email. The system is easy to use and if you need a shared email box and a multiple-person team to manage support inbox then hiver is your best choice.
Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel.
We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most.
The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience.
The service is not the cheapest on the market, but it's absolutely worth every penny.
This platform helps to organize our influx of emails from clients, etc. This tool makes collaborative teamwork possible.
Product ok, but be prepared for whacky price changes (last one 60%+ increase).
We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.
Awful experience!!! After integrating this tool, my clients stopped receiving my emails.
I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.
Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail.
Very good, have successfully implemented for customer support, and roll out went really well.
Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing power.
Great overall experience that has helped us become more efficient and communicate very effectively.
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails. And supervise the email flow for our team.
The ability to add notes and assignments has really made our internal communication more efficient and effective. Anyone that has multiple teammembers and groups should have this service.
It was a great experience. Customer service is always a priority for the Hiver Team, and the turnaround time to implement and train on Hiver usage was fairly quick due to the user friendly design.
The shared inbox features are fantastic for teams using Gmail.
You can also leave notes for yourself in an email. The system is easy to use and if you need a shared email box and a multiple-person team to manage support inbox then hiver is your best choice.
Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel.
We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most.
The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience.
The service is not the cheapest on the market, but it's absolutely worth every penny.
This platform helps to organize our influx of emails from clients, etc. This tool makes collaborative teamwork possible.
Product ok, but be prepared for whacky price changes (last one 60%+ increase).
We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.
Awful experience!!! After integrating this tool, my clients stopped receiving my emails.
I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.
Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail.
Very good, have successfully implemented for customer support, and roll out went really well.
Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing power.
Great overall experience that has helped us become more efficient and communicate very effectively.
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails. And supervise the email flow for our team.
The ability to add notes and assignments has really made our internal communication more efficient and effective. Anyone that has multiple teammembers and groups should have this service.
It was a great experience. Customer service is always a priority for the Hiver Team, and the turnaround time to implement and train on Hiver usage was fairly quick due to the user friendly design.
The shared inbox features are fantastic for teams using Gmail.
You can also leave notes for yourself in an email. The system is easy to use and if you need a shared email box and a multiple-person team to manage support inbox then hiver is your best choice.
Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel.
We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most.
The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience.
The service is not the cheapest on the market, but it's absolutely worth every penny.
This platform helps to organize our influx of emails from clients, etc. This tool makes collaborative teamwork possible.
Product ok, but be prepared for whacky price changes (last one 60%+ increase).
UJET logo
4.6
132

Customer interaction & support platform with CRM integration

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.6
    Customer support
    4.8
Pros and Cons from UJET users   
avatar
avatar
avatar
+15
The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.
I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.
There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.
Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money.
Sometimes can get some errors, it gets unstable more than what you would like.
Moving from call to the customer is easy, I like the ability to put ourselves in whatever mode we need to. I also like that we can see our average ratings.
One of the good things about Ujet is it is super easy to use. It's easy to log in, make calls, receive calls and transfer.
I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction.
I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.
Excellent, Customer service and the technical support is always on top.
I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier.
The integration with UJET was seamless and very easy to implement.
Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality.
User friendly app,very easy to use,have all tab.
The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.
I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.
There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.
Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money.
Sometimes can get some errors, it gets unstable more than what you would like.
Moving from call to the customer is easy, I like the ability to put ourselves in whatever mode we need to. I also like that we can see our average ratings.
One of the good things about Ujet is it is super easy to use. It's easy to log in, make calls, receive calls and transfer.
I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction.
I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.
Excellent, Customer service and the technical support is always on top.
I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier.
The integration with UJET was seamless and very easy to implement.
Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality.
User friendly app,very easy to use,have all tab.
The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.
I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.
There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.
Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money.
Sometimes can get some errors, it gets unstable more than what you would like.
Moving from call to the customer is easy, I like the ability to put ourselves in whatever mode we need to. I also like that we can see our average ratings.
One of the good things about Ujet is it is super easy to use. It's easy to log in, make calls, receive calls and transfer.
I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction.
I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.
Excellent, Customer service and the technical support is always on top.
I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier.
The integration with UJET was seamless and very easy to implement.
Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality.
User friendly app,very easy to use,have all tab.
ServiceNow Customer Service Management logo
4.3
145

Automate requests and deliver effortless experiences

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.0
    Features
    4.3
    Customer support
    4.2
Pros and Cons from ServiceNow Customer Service Management users   
avatar
avatar
+15
An awesome application as Saas and Paas as well, Good inerface, user friendly and easy to use. Due to backend code in jaava and JavaScript it is very flexible.
Some time facing problem in back button & redirecting in some other incident which react problem some time.
The best tool for ticket/incident management for a large enterprise organization. It can create and tickets delegating it to individual groups so that it can be look at promptly for resolution.
Service now could be confusing at times and lacked integration with other systems/software.
Having used a few different 'helpdesk' type solutions in the past, and not having usually been impressed by the user interface, I found ServiceNow's tool refreshingly simple to use.
Had some troubles attaching the KB articles to the tickets.
The experience has been fantastic so far. We have been able to resolve tickets that comes to us with a quicker turnaround time since it directly comes to our queue.
At times, the back end for SNOW CRM could be confusing.
I am elated with the ServiceNow product and the way it has helped us integrate the many variables of service into a user friendly platform.
Easily able to manage tickets placed by the customer. Awesome search capabilities when looking for something specific about a customer.
Superior adaptability and seamless integration It can be easily integrated with virtually any existing portal or dashboard.
Able to tracks assets, user information. The ability to customize the UI for your needs.
No hardware and hardware maintenance cost, easy to use, easy to customize, less development and support efforts, tons of integration methods and tools = Happy Customer.
The capacities of the dashboard are great to get the present state of a single look.
Its a decent piece of software and can serve many different uses. I generally would recommend something more lean and specialized to your segment.
I am just one of the thousands uses in the corporation, compare to service center, this is much more easy to use.
There are definitely a lot of features in ServiceNow that you can take advantage of, but with an additional price.
Being Business Systems Analyst, I have had an opportunity to work closely with enterprise service desk to create configuration items (CIs) and publish knowledge base article (KBAs).
An awesome application as Saas and Paas as well, Good inerface, user friendly and easy to use. Due to backend code in jaava and JavaScript it is very flexible.
Some time facing problem in back button & redirecting in some other incident which react problem some time.
The best tool for ticket/incident management for a large enterprise organization. It can create and tickets delegating it to individual groups so that it can be look at promptly for resolution.
Service now could be confusing at times and lacked integration with other systems/software.
Having used a few different 'helpdesk' type solutions in the past, and not having usually been impressed by the user interface, I found ServiceNow's tool refreshingly simple to use.
Had some troubles attaching the KB articles to the tickets.
The experience has been fantastic so far. We have been able to resolve tickets that comes to us with a quicker turnaround time since it directly comes to our queue.
At times, the back end for SNOW CRM could be confusing.
I am elated with the ServiceNow product and the way it has helped us integrate the many variables of service into a user friendly platform.
Easily able to manage tickets placed by the customer. Awesome search capabilities when looking for something specific about a customer.
Superior adaptability and seamless integration It can be easily integrated with virtually any existing portal or dashboard.
Able to tracks assets, user information. The ability to customize the UI for your needs.
No hardware and hardware maintenance cost, easy to use, easy to customize, less development and support efforts, tons of integration methods and tools = Happy Customer.
The capacities of the dashboard are great to get the present state of a single look.
Its a decent piece of software and can serve many different uses. I generally would recommend something more lean and specialized to your segment.
I am just one of the thousands uses in the corporation, compare to service center, this is much more easy to use.
There are definitely a lot of features in ServiceNow that you can take advantage of, but with an additional price.
Being Business Systems Analyst, I have had an opportunity to work closely with enterprise service desk to create configuration items (CIs) and publish knowledge base article (KBAs).
An awesome application as Saas and Paas as well, Good inerface, user friendly and easy to use. Due to backend code in jaava and JavaScript it is very flexible.
Some time facing problem in back button & redirecting in some other incident which react problem some time.
The best tool for ticket/incident management for a large enterprise organization. It can create and tickets delegating it to individual groups so that it can be look at promptly for resolution.
Service now could be confusing at times and lacked integration with other systems/software.
Having used a few different 'helpdesk' type solutions in the past, and not having usually been impressed by the user interface, I found ServiceNow's tool refreshingly simple to use.
Had some troubles attaching the KB articles to the tickets.
The experience has been fantastic so far. We have been able to resolve tickets that comes to us with a quicker turnaround time since it directly comes to our queue.
At times, the back end for SNOW CRM could be confusing.
I am elated with the ServiceNow product and the way it has helped us integrate the many variables of service into a user friendly platform.
Easily able to manage tickets placed by the customer. Awesome search capabilities when looking for something specific about a customer.
Superior adaptability and seamless integration It can be easily integrated with virtually any existing portal or dashboard.
Able to tracks assets, user information. The ability to customize the UI for your needs.
No hardware and hardware maintenance cost, easy to use, easy to customize, less development and support efforts, tons of integration methods and tools = Happy Customer.
The capacities of the dashboard are great to get the present state of a single look.
Its a decent piece of software and can serve many different uses. I generally would recommend something more lean and specialized to your segment.
I am just one of the thousands uses in the corporation, compare to service center, this is much more easy to use.
There are definitely a lot of features in ServiceNow that you can take advantage of, but with an additional price.
Being Business Systems Analyst, I have had an opportunity to work closely with enterprise service desk to create configuration items (CIs) and publish knowledge base article (KBAs).
Chaport logo
4.9
60

Multi-channel live chat and chatbot software for business

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.9
    Features
    4.6
    Customer support
    4.9
Pros and Cons from Chaport users   
avatar
avatar
+15
It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.
Limited mobile app, not optimised for iPhone X. No option to include knowledgebase as other live chats do.
I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.
Installation instructions and requirements are a little bit confusing, but you only need some extra time, and you can use a really intresting software.
Chaport is very intuitive and easy to use. It has a nice and simple design which I like very much.
Chaport can adjust that for me, but in my short period of using it I am not sure if it is fixed completely.
How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am. The pricing is always fair and affordable.
I can't think of anything that I don't like about Chaport.
The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly.
Chaport is great and we use it daily. Their own support staff uses the product, and they respond promptly when we have questions, and they are very knowledgeable.
Ease of use, mobile app, minimalistic and elegant design, great pricing.
Excellent support 24/7 never seen such a fantastic support.
It is easy to set up and use. I like the ability to see info about the chat participants' systems.
It works PERFECTLY, and gives me everything thing that I need. It actually had MORE than I ever expected.
It is easy to use and in configuration. I implemented the live chat in 2 websites and being able to receive chats from both websites in one app makes it very useful.
Chaport is a great tool and it integrates well with our CRM and CMS.
Easy to use and no clunky UI. I liked the design too, it adapts very well in our websites.
Easy to integrate on our website, and web UI is easy to use.
It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.
Limited mobile app, not optimised for iPhone X. No option to include knowledgebase as other live chats do.
I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.
Installation instructions and requirements are a little bit confusing, but you only need some extra time, and you can use a really intresting software.
Chaport is very intuitive and easy to use. It has a nice and simple design which I like very much.
Chaport can adjust that for me, but in my short period of using it I am not sure if it is fixed completely.
How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am. The pricing is always fair and affordable.
I can't think of anything that I don't like about Chaport.
The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly.
Chaport is great and we use it daily. Their own support staff uses the product, and they respond promptly when we have questions, and they are very knowledgeable.
Ease of use, mobile app, minimalistic and elegant design, great pricing.
Excellent support 24/7 never seen such a fantastic support.
It is easy to set up and use. I like the ability to see info about the chat participants' systems.
It works PERFECTLY, and gives me everything thing that I need. It actually had MORE than I ever expected.
It is easy to use and in configuration. I implemented the live chat in 2 websites and being able to receive chats from both websites in one app makes it very useful.
Chaport is a great tool and it integrates well with our CRM and CMS.
Easy to use and no clunky UI. I liked the design too, it adapts very well in our websites.
Easy to integrate on our website, and web UI is easy to use.
It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.
Limited mobile app, not optimised for iPhone X. No option to include knowledgebase as other live chats do.
I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.
Installation instructions and requirements are a little bit confusing, but you only need some extra time, and you can use a really intresting software.
Chaport is very intuitive and easy to use. It has a nice and simple design which I like very much.
Chaport can adjust that for me, but in my short period of using it I am not sure if it is fixed completely.
How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am. The pricing is always fair and affordable.
I can't think of anything that I don't like about Chaport.
The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly.
Chaport is great and we use it daily. Their own support staff uses the product, and they respond promptly when we have questions, and they are very knowledgeable.
Ease of use, mobile app, minimalistic and elegant design, great pricing.
Excellent support 24/7 never seen such a fantastic support.
It is easy to set up and use. I like the ability to see info about the chat participants' systems.
It works PERFECTLY, and gives me everything thing that I need. It actually had MORE than I ever expected.
It is easy to use and in configuration. I implemented the live chat in 2 websites and being able to receive chats from both websites in one app makes it very useful.
Chaport is a great tool and it integrates well with our CRM and CMS.
Easy to use and no clunky UI. I liked the design too, it adapts very well in our websites.
Easy to integrate on our website, and web UI is easy to use.