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Help Desk Software with Customizable Fields (2026) - Page 5

Last updated: April 2026

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193 software options

Next4biz CSM logo

End-to-end omnichannel customer experience management.

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Next4biz CSM is a comprehensive cloud-based customer service management software with an omnichannel approach. It offers customizable self-service knowledge base, live chat, automated workflows, and advanced reporting capabilities. It enables organizations to provide excellent customer experience.

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SoftBCom Help Desk logo

Help desk solution

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SoftBCom Help Desk is designed to help businesses streamline ticketing, process automation, and reporting operations with the intention to save time and improve customer service quality.

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Genuity IT Admin Suite logo

IT management platform for businesses of all sizes

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Genuity IT Admin Suite is a cloud-based platform which helps businesses generate actionable insights and streamline process workflows for IT departments. Key features include ticket management, network monitoring, asset performance tracking, and spend analysis.

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InfoServ logo

Integrated Call Center, Help Desk, and CRM software system

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InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization.

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Desk365 logo

AI Powered ticketing system

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Desk365 is an AI-powered ticketing system for teams of all sizes.

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Total Contacts & HelpDesk logo

Happy Customers are Loyal Customer

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Total Contacts & HelpDesk Solution features an integrated CRM, providing a comprehensive solution for Sales, Support Service, and E-Marketing. Streamline your business processes and connects customer data to foster relationships, enhance productivity, and boost customer engagement.

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Kaseya BMS logo

Business management solution for IT departments & MSPs

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Kaseya BMS is a next-gen Help Desk management solution for MSP, that lets you spend less time tracking tickets and more time making clients happy.

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Virima logo

Intelligent CMDB automation and complete IT asset management

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Virima is a SaaS platform for businesses to manage IT operations and report potential challenges. It provides IT insights for decision-making through automated infrastructure discoveries and service mapping. The platform is designed to help companies simplify IT operations and systems management.

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Watermelon logo

AI Agents for scalable, human-led customer conversations

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AI Agents that automate customer conversations, hand over to humans when needed, and work seamlessly with your existing tools.

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BlueSpice logo

Do knowledge management the Wiki Way!

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BlueSpice complements your customer service with an enterprise-level wiki. You create a single point of information for customers, techies, the doc teams and partners for all relevant information relating to your product. Workflows, approvals and support for multilingual content round off the wiki.

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Sagicc logo

An intelligent customer service experience.

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Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.

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ky2help logo

IT service management software

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ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.

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Dixa logo

Conversational Customer Service Software

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Get a powerful and user-friendly help desk for email, live chat, messaging apps and phone that runs in your browser. Easily keep track of all customer inquiries and utilize advanced routing features to work faster and smarter. Dixa starts at $99 per user/per month.

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Trengo logo

Automate repetitive work to unleash meaningful conversations

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Because customer Delight. Always. Wins.

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Helpshift logo

Digital customer service platform and ticketing system

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Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

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HelpOnClick logo

Live Chat Software and Virtual agent for SMBs

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HelpOnClick offers a help desk & knowledgebase solution for SMBs in addition to their live chat software, with ticket management and agent collaboration.

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WorkHub Tasks logo

All sort of organizations from small to enterprise-level

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WorkHub Tasks is a smart task management tool that uses AI to help your entire organization to stay organized.

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Novo Solutions logo

Asset & Work Order Management

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User-friendly and flexible web and mobile Asset, Work Order and Customer Service solution. Geo-tag and map assets. Schedule Preventative Maintenance.

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Rexpondo logo

Ticketing and ITSM software solution.

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Rexpondo is a modern Help Desk ticketing and IT Service Management (ITSM) solution designed using ITIL best practice, that help organizations to focus on efficiency and effectiveness. More than just a Help Desk, Rexpondo is a true service desk solution available in Cloud as well as On Premise.

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HelpSpot logo

Customizable help desk management software

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HelpSpot is a help desk management software that allows businesses to organize multiple email accounts, filter and track support tickets as well as access pre-built reports according to requirements. Users can manage service level agreements, categorize help requests and integrate the platform with various third-party systems.

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Inxide logo

Omnichannel Conversational AI Platform developed by Increso

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Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

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C2 logo

The ultimate ITSM platform

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C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

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everything HelpDesk logo

IT support management system & help desk

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everything HelpDesk is a configurable support management & workflow automation system for K12 support staff & IT technicians in schools, governments & industry

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Forethought logo

Empower your support team with AI.

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Forethought is an advanced generative AI agent for customer support, uniquely trained on your data.

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Requestor logo

Helpdesk for customer service and internal tickets

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Requestor helps businesses in telecommunication, eCommerce, manufacturing, logistics, manufacturing and other sectors deliver services to customers and employees via a ticketing system with integrated artificial intelligence (AI).

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