HelpOnClick Live Chat Software Pricing, Features, Reviews & Comparison of Alternatives

HelpOnClick Live Chat Software

Live Chat Software and Virtual agent for SMBs

4.6/5 (10 reviews)

HelpOnClick Live Chat Software overview

What is HelpOnClick Live Chat Software?

HelpOnClick Live Chat software is a powerful solution for small and midsize business. The combination of multiple up-to-date features and moderate price makes the software a real catch for business owners.

Real time traffic monitoring and chatting with customers is available right after installation, which is only a copy&paste setup. Advanced customization options help website owners make the tool fit in the look and feel of their website.

HelpOnClick Live Chat can be integrated into any website. It supports multiple websites and departments, so that operators can provide assistance on several websites from the same account. At the same time administrators can apply different settings and templates on different websites.

HelpOnClick provides native applications for iOS and Android devices, chat for Facebook pages, Virtual assistant (automated replies), integration with the HelpOnClick Help Desk or any help desk of your choice.
www.helponclick.com

Pricing

Starting from
$7.20/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 6 other markets, Europe, Germany, India, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Traditional), Danish, Dutch and 15 other languages, Finnish, French, German, Hebrew, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
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HelpOnClick Live Chat Software reviews

Excellent
6

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.3
  4.5
  4.2
Jarad Petroske

We Love HelpOnClick and Our Customers Do Too!

Used daily for 2+ years
Reviewed 2018-12-11
Review Source: Capterra

We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.

Pros
HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.

Cons
Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Chatting like the best of them!

Used daily for 2+ years
Reviewed 2019-04-16
Review Source: Capterra

Pros
The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

Cons
I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.

Response from HelpOnClick


Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Travis Hochard

Good value for small businesses

Used daily for 6-12 months
Reviewed 2018-07-28
Review Source: Capterra

Overall, this is a good value for small businesses and plan to continue using them.

Pros
Affordable compared to other options. Easy to use for basic chat functions.

Cons
The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.

Response from HelpOnClick


Hi Travis,
Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Nancy Lemire

My appreciation of HelpOnClick

Used daily for 2+ years
Reviewed 2019-04-12
Review Source: Capterra

I really appreciate this tool and even more when I see that customers love it too

Pros
Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

Cons
It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).

Response from HelpOnClick


Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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PM Majik

HelpOnClick review

Used daily for 1-2 years
Reviewed 2018-12-11
Review Source: Capterra

Pros
Ease of use and functionality. Provides all the tools you need to easily implement chat software on to a website. I like that you are able to load questions into the virtual agent as this does allow many support calls to be answered without the need of human intervention. The smartphone app also allows for support to be provided while on the go.

Cons
No major cons. The set-up of the virtual assistant was a little confusing but that was due to not watching the help video.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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HelpOnClick Live Chat Software pricing

Starting from
$7.20/month
Pricing options
Free trial
Subscription
View Pricing Plans

HelpOnClick offers several pricing plans to choose from, based on your budget and needs, starting from $7.20 per month (annual). Monthly an quarterly billing cycles are available. No credit card required for the 14-day free trial.

HelpOnClick Live Chat Software features

API
Chat
Customizable Branding
Email Integration
Multi-Language
Real Time Monitoring
Social Media Integration

Activity Dashboard (110 other apps)
Alerts / Escalation (74 other apps)
Automatic Notifications (103 other apps)
CRM Integration (85 other apps)
Instant Messaging (101 other apps)
Knowledge Base Management (101 other apps)
Monitoring (108 other apps)
Multi-Channel Communication (106 other apps)
Reporting & Statistics (124 other apps)
Support Ticket Management (77 other apps)
Surveys & Feedback (87 other apps)
Third Party Integration (143 other apps)
Workflow Management (79 other apps)

Videos and tutorials

Additional information for HelpOnClick Live Chat Software

Key features of HelpOnClick Live Chat Software

  • Real time chat with your website visitors
  • See what the visitors are typing before they submit it
  • Use canned messages for repetitive responses
  • Virtual Assistant option included
  • Chat between operators, transfer chat to another operator
  • Upload your own icon or choose one from default icons
  • Sound alert whenever a visitor has entered to chat
  • Copy & paste HTML code. One time set up
  • Leave a message option, redirect or hide widget when offline
  • Customizable pre-chat fields
  • Searchable transcript history
  • Use real pictures of your operators
  • Advanced in-built statistics + Google Analytics integration
  • Automated invitations based on visitor type, referrer, etc
  • Full multiple websites & multiple departments support
  • Access from PC, Mac, Tablets, Smartphones, even SMS
  • Facebook chat application for business pages
  • Run multiple chats simultaneously
  • Integrations w/major CMS, E-commerce, Help desk, CRM systems
  • Eye-catchers
  • Customizable sounds
  • File transfer, available for operators and visitors
  • Supervision mode for administrators
View All Features

Benefits

Real-time chatting to you website and Facebook page visitors. Advanced automated invitation rules. Integration with dozens e-commerce systems, CRM, help desks, CMS. Advanced statistics and reporting. Web, desktop & mobile interfaces, SMS chatting. Easy and intuitive interface. 5-minute setup. Virtual Agent for offline and busy hours. Multiple customization options.

HelpOnClick live chat helps to boost conversion, improve customer service and reduce service costs.