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HelpOnClick

Live Chat Software and Virtual agent for SMBs

HelpOnClick - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is HelpOnClick?

HelpOnClick software is a powerful solution for small and midsize business. The combination of multiple up-to-date features and moderate price makes the software a real catch for business owners.

Real time traffic monitoring and chatting with customers is available right after installation, which is only a copy&paste setup. Advanced customization options help website owners make the tool fit in the look and feel of their website.

HelpOnClick can be integrated into any website. It supports multiple websites and departments, so that operators can provide assistance on several websites from the same account. At the same time administrators can apply different settings and templates on different websites.

HelpOnClick provides native applications for iOS and Android devices, chat for Facebook pages, Virtual assistant (automated replies), integration with the HelpOnClick Help Desk or any help desk of your choice.

Benefits of using HelpOnClick

Real-time chatting to you website and Facebook page visitors. Advanced automated invitation rules. Integration with dozens e-commerce systems, CRM, help desks, CMS. Advanced statistics and reporting. Web, desktop & mobile interfaces, SMS chatting. Easy and intuitive interface. 5-minute setup. Virtual Agent for offline and busy hours. Multiple customization options.

HelpOnClick live chat helps to boost conversion, improve customer service and reduce service costs.

Starting from

7.2

Per month

Alternatives with better value for money

HelpOnClick's key features

Most critical features, based on insights from HelpOnClick users:

Mobile Access

4.0

(1)

Transcripts/Chat History

5.0

(1)

Call Center Management

4.0

(1)

Email Management

4.0

(1)

Real-time Consumer-facing Chat

5.0

(1)

All HelpOnClick features

Features rating:

4.4

(12)

File Sharing

4.0

(1)

Proactive Chat

5.0

(1)

Virtual Assistant

(0)

Transfers/Routing

(0)

Third-Party Integrations

(0)

Surveys & Feedback

(0)

Social Media Integration

(0)

Service Level Agreement (SLA) Management

(0)

Self Service Portal

(0)

Search/Filter

(0)

Screen Sharing

(0)

Reporting/Analytics

(0)

Real-Time Monitoring

(0)

Performance Metrics

(0)

Offline Form

(0)

Live Chat

(0)

Knowledge Base Management

(0)

Interaction Tracking

(0)

Geotargeting

(0)

Customizable Fields

(0)

Customizable Branding

(0)

Chat/Messaging

(0)

Canned Responses

(0)

Autoresponders

(0)

Automated Routing

(0)

API

(0)

Alerts/Escalation

(0)

HelpOnClick alternatives

HelpOnClick

4.6

(12)

Starting from

7.2

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.7

Customer Support

3.9

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

HubSpot Service Hub

4.4

(170)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.1

Value for Money

4.3

Customer Support

4.6

BOSSDesk

4.7

(126)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.7

Customer Support

4.8

HelpOnClick pricing

Value for money:

4.7

Starting from

7.2

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

HelpOnClick integrations (26)

HelpOnClick support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

24/7 (Live rep)

Email/Help Desk

Chat

Knowledge Base

Training options

Documentation

Videos

HelpOnClick reviews

Overall rating

4.6

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.92/10

Rating distribution

Pros

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

Nancy L.

General Manager

As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

Verified reviewer

Anonymity request

I really appreciate this tool and even more when I see that customers love it too.

Nancy L.

General Manager

Cons

Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there.

Jarad P.

Business Development Manager

It does not work well with Google chrome...I can only use it with Edge...I prefer Google.

Nancy L.

General Manager

Their customer service is very slow to respond, if they respond at all. Trying to live chat with them takes forever, which is bad when you are selling a live chat solution.

Ronda M.

CEO

Read all reviews

HelpOnClick FAQs

Q. What type of pricing plans does HelpOnClick offer?

HelpOnClick has the following pricing plans:
Starting from: $7.20/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of HelpOnClick?

HelpOnClick has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does HelpOnClick support?

HelpOnClick supports the following languages:
Japanese, Hungarian, Spanish, Dutch, German, Irish, Norwegian (Bokmal), Turkish, English, Russian, Swedish, Hebrew, Polish, Danish, Portuguese, Arabic, Italian, Finnish, Chinese (Traditional), French

Q. Does HelpOnClick support mobile devices?

HelpOnClick supports the following devices:
Android, iPad, iPhone

Q. Does HelpOnClick offer an API?

Yes, HelpOnClick has an API available for use.

Q. What other apps does HelpOnClick integrate with?

HelpOnClick integrates with the following applications:
Wix, Drupal, Adobe Commerce, WooCommerce, Google Analytics 360, Zoho CRM, HappyFox Help Desk, X-Cart, Pinnacle Cart, PrestaShop, Gmail, Mojo Helpdesk, Shift4Shop, WordPress, Freshdesk, Twitter/X, Salesforce Sales Cloud, CS-Cart Store Builder, Zen Cart, Meta for Business, Highrise, Volusion, Joomla, BigCommerce, Shopify, Zendesk Suite

Q. What level of support does HelpOnClick offer?

HelpOnClick offers the following support options:
FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base