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HelpOnClick Pricing, Features, Reviews and Alternatives

HelpOnClick product overview

Price starts from

$

7.20

/momonth

What is HelpOnClick?

HelpOnClick software is a powerful solution for small and midsize business. The combination of multiple up-to-date features and moderate price makes the software a real catch for business owners.

Key benefits of using HelpOnClick

Real-time chatting to you website and Facebook page visitors. Advanced automated invitation rules. Integration with dozens e-commerce systems, CRM, help desks, CMS. Advanced statistics and reporting. Web, desktop & mobile interfaces, SMS chatting. Easy and intuitive interface. 5-minute setup. Virtual Agent for offline and busy hours. Multiple customization options.

HelpOnClick live chat helps to boost conversion, improve customer service and reduce service costs.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
24/7 (Live rep)

Training options

Documentation
Videos

HelpOnClick pricing information

Value for money

4.6

/5

11

Price starts from

$

7.20

/momonth

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

HelpOnClick features

Functionality

4.4

/5

11
Total Features46 3 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Third Party Integrations
Customizable Branding
Alerts / Escalation
Live Chat
Knowledge Base Management

Functionality contenders

HelpOnClick users reviews

Overall rating

4.6

/5

11

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.82/10
Rating distribution

5

4

3

2

1

7

4

0

0

0

Pros
Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

NL

Nancy L.

As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

AR

Anonymous Reviewer

I really appreciate this tool and even more when I see that customers love it too.

NL

Nancy L.

Cons
Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there.

Jarad P.

It does not work well with Google chrome...I can only use it with Edge...I prefer Google.

NL

Nancy L.

Their customer service is very slow to respond, if they respond at all. Trying to live chat with them takes forever, which is bad when you are selling a live chat solution.

Ronda M.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

We Love HelpOnClick and Our Customers Do Too!

Reviewed 3 years ago

We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.

Pros

HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.

Cons

Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Chatting like the best of them!

Reviewed 2 years ago
Pros

The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

Cons

I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.

Vendor response

Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Poor Response from all levels

Reviewed 4 months ago

The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business.

Pros

having a Desktop version was great since we don't keep browsers open.

Cons

Their customer service is very slow to respond, if they respond at all! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

My appreciation of HelpOnClick

Reviewed 2 years ago

I really appreciate this tool and even more when I see that customers love it too

Pros

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

Cons

It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).

Vendor response

Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Good value for small businesses

Reviewed 3 years ago

Overall, this is a good value for small businesses and plan to continue using them.

Pros

Affordable compared to other options. Easy to use for basic chat functions.

Cons

The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.

Vendor response

Hi Travis, Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.

HelpOnClick FAQs and common questions

HelpOnClick has the following pricing plans:
Starting from: $7.20/month
Pricing model: Subscription
Free Trial: Available


HelpOnClick has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


HelpOnClick supports the following languages:
Japanese, Hungarian, Spanish, Dutch, German, Irish, Norwegian (Bokmal), Turkish, English, Russian, Swedish, Hebrew, Polish, Danish, Portuguese, Arabic, Italian, Finnish, Chinese (Traditional), French


HelpOnClick supports the following devices:
Android


Yes, HelpOnClick has an API available for use.


HelpOnClick integrates with the following applications:
Wix, Drupal, Magento Commerce, WooCommerce, Google Analytics, Zoho CRM, HappyFox, X-Cart, Pinnacle Cart, PrestaShop, Gmail, Mojo Helpdesk, 3dcart, Wordpress, Freshdesk, Twitter, Xperience, Salesforce Sales Cloud, CS-Cart, Zen Cart, Facebook, Highrise CRM, Volusion, Joomla, BigCommerce, Shopify, Zendesk


HelpOnClick offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

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