App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
HelpOnClick
Live Chat Software and Virtual agent for SMBs
(4)
HelpOnClick Pricing, Features, Reviews and Alternatives
HelpOnClick FAQs
Q. Who are the typical users of HelpOnClick?
Q. What languages does HelpOnClick support?
Q. Does HelpOnClick support mobile devices?
Q. What other apps does HelpOnClick integrate with?
HelpOnClick integrates with the following applications:
Wix, Drupal, Adobe Commerce, WooCommerce, Google Analytics 360, Zoho CRM, HappyFox Help Desk, X-Cart, Pinnacle Cart, PrestaShop, Gmail, Mojo Helpdesk, Shift4Shop, WordPress, Freshdesk, Twitter/X, Salesforce Sales Cloud, CS-Cart Store Builder, Zen Cart, Meta for Business, Highrise, Volusion, Joomla, BigCommerce, Shopify, Zendesk Suite
HelpOnClick product overview
Key benefits of using HelpOnClick
HelpOnClick live chat helps to boost conversion, improve customer service and reduce service costs.
Typical customers
Platforms supported
Support options
Training options
Not sure about HelpOnClick? Compare it with a popular alternative
Starting from
7.20
Per month
Starting from
15.83
/user
Per month
HelpOnClick pricing information
HelpOnClick features
Functionality
4.4
/5
12
Total features
34
3 categories
Most valued features by users
Functionality contenders
HelpOnClick users reviews
Overall Rating
4.6
/5
12
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.92/10
7
5
0
0
0
Jarad P.
Ronda M.
Overall rating contenders
Jarad P.
Security and Investigations, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.
HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.
Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.
Verified reviewer
Machinery, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.
I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.
Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.
Ronda M.
Computer Software, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business.
having a Desktop version was great since we don't keep browsers open.
Their customer service is very slow to respond, if they respond at all! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone.
Nancy L.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
I really appreciate this tool and even more when I see that customers love it too
Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.
It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).
Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.
Travis H.
Leisure, Travel & Tourism, 51-200 employees
Used daily for 6-12 months
Review source
Share this review:
Overall, this is a good value for small businesses and plan to continue using them.
Affordable compared to other options. Easy to use for basic chat functions.
The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.
Hi Travis, Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.
© 2010-2023 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.