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Best Help Desk Software for Small Business

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.

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SolarWinds Service Desk

4.6
(515)

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is available for Small Business and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat.

Read more about SolarWinds Service Desk

SysAid

4.5
(336)

Automate IT tasks and workflows with SysAid's ITSM solution

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SysAid is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep).

Read more about SysAid

Freshservice

4.5
(388)

A complete IT service management (ITSM) tool for business

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Freshservice is available for Small Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support.

Read more about Freshservice

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

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Zendesk is available for Small Business and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support.

Read more about Zendesk

Wix Answers

4.6
(22)

The only platform with all support channels in one place.

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Wix Answers is available for Small Business and offers the following support options: 24/7 (Live rep), Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base.

Read more about Wix Answers

LogMeIn Rescue

4.6
(125)

Remote support for helpdesks, call centers and organizations

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LogMeIn Rescue is available for Small Business and offers the following support options: FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about LogMeIn Rescue

Salesforce Service Cloud

4.4
(511)

Customer Service & Field Service Management Solutions

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Salesforce Service Cloud is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep).

Read more about Salesforce Service Cloud

NICE inContact

4.2
(456)

Cloud Contact Center Software

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NICE inContact is available for Small Business and offers the following support options: Knowledge Base, 24/7 (Live rep), Phone Support, Chat.

Read more about NICE inContact

JIRA Service Management

4.4
(264)

The only ITSM solution built on the Jira platform

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JIRA Service Management is available for Small Business and offers the following support options: Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about JIRA Service Management

ConnectWise Manage

4.1
(187)

A PSA Tool Designed To Run Your As-a-Service Business

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ConnectWise Manage is available for Small Business and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support, Chat, FAQs/Forum, 24/7 (Live rep).

Read more about ConnectWise Manage

Freshdesk

4.5
(2,2k)

Online helpdesk system and customer service software

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Freshdesk is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat.

Read more about Freshdesk

Atera

4.5
(192)

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

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Atera is available for Small Business and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat.

Read more about Atera

Kustomer

4.6
(25)

Modern Customer Service Software For Customer-First Brands

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Kustomer is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum.

Read more about Kustomer

Supportbench

4.6
(18)

Modern customer support platform making complex B2B simple

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Supportbench is available for Small Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support.

Read more about Supportbench

InvGate Service Desk

4.6
(75)

IT service desk software

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InvGate Service Desk is available for Small Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Phone Support.

Read more about InvGate Service Desk

Dixa

4.3
(19)

Conversational Customer Service Software

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Dixa is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep).

Read more about Dixa

ConnectWise Control

4.7
(1,7k)

Remote meeting platform for resolving customers' queries

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ConnectWise Control is available for Small Business and offers the following support options: Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base.

Read more about ConnectWise Control

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

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Cayzu is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum.

Read more about Cayzu

Gorgias

4.7
(75)

Help desk and customer service solution

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Gorgias is available for Small Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about Gorgias

HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

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HappyFox Help Desk is available for Small Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

Read more about HappyFox Help Desk

BOSSDesk

4.6
(95)

BOSS Solutions a FrontRunner in Help Desk Software

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BOSSDesk is available for Small Business and offers the following support options: Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about BOSSDesk

Hiver

4.7
(72)

Hiver: World's First Gmail-based Customer Service Helpdesk

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Hiver is available for Small Business and offers the following support options: Phone Support, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep).

Read more about Hiver

OpsGenie

4.7
(122)

Modern IT incident management and response solution

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OpsGenie is available for Small Business and offers the following support options: Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), Phone Support.

Read more about OpsGenie

TOPdesk

4.6
(42)

Help desk & service management

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TOPdesk is available for Small Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, Phone Support.

Read more about TOPdesk

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

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LiveAgent is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

Read more about LiveAgent

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