GetApp logo
GetApp logo
GetApp logo
GetApp logo
BrowseJoin
Learn why GetApp is free

Help Desk & Ticketing Software

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.
All appsAppFinderReviewsGuide
Filter byclear all
Pricing models
Free
Open Source
Free Trial
One Time License
Subscription
Devices supported
Mac
iPad
Android
Linux
Web-based
See full list
Organization types
Non Profit
Large Enterprises
Public Administrations
Freelancers
Mid Size Business
See full list
Geographies served
Australia
China
Europe
Germany
India
See full list
Customer rating
& up
& up
& up
Integrated with
QuickBooks Online
Microsoft 365
QuickBooks
Microsoft Outlook
Google Calendar
See full list
Integrated with
QuickBooks Online
Microsoft 365
QuickBooks
Microsoft Outlook
Google Calendar
2Checkout
3CLogic
3dcart
8x8 Virtual Office
9 Spokes
Abacus
Accelo
Act-On
ActiveCampaign
Acuity Scheduling
Adobe Document Cloud
Adobe Sign
Agent.ai
Agile CRM
Aha!
Aircall
Airtable
Akita
Alooma
amoCRM
APIANT
AppFusions
Asana
AskNicely
Asterisk
Atlassian Confluence
Authorize.net
Automate.io
Autotask
Avaza
AWeber
Azuqua
BambooHR
Basecamp
Batchbook
Beekeeper
Benchmark Email
BigCommerce
BIME
Bitbucket
Bitium
Bitrix24
Bloomfire
Boomi
Box
Braintree
BrightTALK Channel
Bugsnag
Bullhorn
CA Flowdock
Calendly
CallRail
Campaign Monitor
Canvas LMS
Capsule
ChannelAdvisor
Chargebee
Chargify
Cisco Webex
ClickDesk
ClinchPad
Cloud Elements
CloudHub
ConnectWise Manage
Constant Contact
Copper
CozTel
CS-Cart
Cyfe
Datadog
DataHero
DocuSign
Domo
Dropbox Business
Drupal
Ecwid
EduBrite
Egnyte
Emma
Eventbrite
Evernote
Evolve IP Phone System
EZ Texting
Facebook
FinancialForce Accounting
Five9
Formstack Forms
FreshBooks
Freshdesk
Freshservice
G Suite
GamEffective
GetResponse
GitHub
Glip
Gmail
Google AdWords
Google Analytics
Google Contacts
Google Docs
Google Drive
Google Maps
GoToMeeting
GoToWebinar
Gravity Forms
Groove
Grow
HaloPSA
HappyFox Chat
Harvest
Help Scout
Highrise CRM
HipChat
Hootsuite
HubSpot CRM
HubSpot Marketing
Hubstaff
IBM Connections
IFTTT
Igloo Software
Insightly
Instabug
Instagram
Instapage
Intercom
JIRA
Jira Service Desk
Jive
Joomla
JotForm
Justuno
Kaseya VSA
KashFlow
Kayako
Keap
Kissflow Digital Workplace
Kixie
Klaviyo
Klipfolio
KOOKOO CloudAgent
Leadberry
LeadDoubler
Leadpages
LeadsBridge
LinkedIn
Linnworks
LiveChat
LiveOps
Livestorm
Logiwa
LogMeIn Rescue
Magento Commerce
Mailchimp
Mailchimp Transactional Email
Mailigen
Mailjet
Marketo
Metric.ai
Microsoft Azure
Microsoft Dynamics 365 Business Central
Microsoft Dynamics GP
Microsoft Dynamics SL
Microsoft Excel
Microsoft OneDrive
Microsoft Power BI
Microsoft Project
Microsoft Teams
Microsoft Visual Studio
Microsoft Word
miniOrange
Mixpanel
Mobility Portal Server
MyFeelBack
Nagios XI
NetSuite
Nimble
Nutshell
Okta
Olark
OneLogin
OnePageCRM
Onna
OpenCart
Opsgenie
OptinMonster
Oracle CRM On Demand
Oracle Eloqua
Oracle Service Cloud
OSI Affiliate Software
PagerDuty
PandaDoc
Panoply
Panopta
Pardot
PayPal
PieSync
Pinnacle Cart
Pipedrive
Pivotal Tracker
Podio
PrestaShop
Privy
PROMYS CRM Help Desk PSA
ProntoForms
Quick Base
QuoteWerks
Raygun
Redmine
RingCentral
Sage 300 Construction
Sage 50cloud
Sage Business Cloud Accounting
Salesforce App Cloud
Salesforce Marketing Cloud
Salesforce Sales Cloud
Salesforce Service Cloud
Salesmachine
SALESmanago
SAP Business One
SAP Litmos
SendGrid
Sendinblue
ServiceNow
SharePoint
SharpSpring
ShipStation
Shopify
Sigstr
SimplyCast
Slack
Smartlook
Smartsheet
SolarWinds Service Desk
SpiraPlan
SpiraTeam
Splunk Cloud
Squarespace
Stripe
SugarCRM
SuperReceptionist
SuperSaaS
SurveyMonkey
Survicate
Tableau
Talkdesk
talkspirit
Teamleader
TeamViewer
Teamwork
Time Doctor
TimeCamp
TMetric
Todoist
Toggl
Tray.io
Trello
Twilio
Twitter
Typeform
Unbounce
Userlike
Usermind
UserVoice
VICIdial
Vision Helpdesk
Vivocha
Vocalcom
Volusion
Vtiger CRM
WebMerge
Weebly
Wishpond
Wix
WooCommerce
Wordpress
Workato
WorkflowMax
WorkOtter
Workplace by Facebook
Worldpay
Wrike
Wufoo
Wunderlist
X-Cart
XCALLY
Xero
Yammer
Zabbix
Zapier
Zen Cart
Zendesk
Zendesk Sell
Zingtree
Zoho Books
Zoho CRM
Zoho Docs
Zoho SalesIQ
Zuora
Features
API
Drag & Drop Interface
Email Integration
Third Party Integration
Access Control
See full list
Features
API
Drag & Drop Interface
Email Integration
Third Party Integration
Access Control
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Application Integration
Approval Process Control
Asset Management
Assignment Management
Audit Trail
Auditing
Authentication
Automatic Lead Distribution
Automatic Notifications
Calendar Management
Call Center Management
Call Recording
Call Routing
Change Management
Chat
Client Portal
Collaboration Tools
Collaborative Workspace
Commenting
Communication Management
Configurable Workflow
Contact Database
Contact History
Contact Management
Contract Management
CRM Integration
Custom Fields
Custom Forms
Customer Complaint Tracking
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Document Storage
Email Alerts
Email Notifications
Email Templates
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Filtered Views
Incident Management
Instant Messaging
Inventory Management
Issue Management
IT Asset Tracking
Knowledge Base Management
Lead Assignment
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple User Accounts
Performance Reports
Permission Management
Prioritizing
Project Management
Project Time Tracking
Projections
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Reporting & Statistics
Request Assignment
Role-Based Permissions
Rules-Based Workflow
Search Functionality
Self Service Portal
Single Sign On
SLA Management
SMS Integration
Social Media Integration
SSL Security
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Widgets
Workflow Management

Related categories

Customer Service & SupportIT ManagementCollaboration

Related links

Help Desk & Ticketing Software in Australia
Help Desk & Ticketing Software in Canada
Freelance Help Desk & Ticketing Software
Enterprise Help Desk & Ticketing Software
Help Desk & Ticketing Software for SMBs
Help Desk & Ticketing Software for Non-Profits
Help Desk & Ticketing Software for Small Business
Help Desk & Ticketing Software for Android
Help Desk & Ticketing Software for iPad
Help Desk & Ticketing Software for iPhone
Help Desk & Ticketing Software for Linux
Help Desk & Ticketing Software for Mac
Web Based Help Desk & Ticketing Software
Help Desk & Ticketing Software for Windows Phone
Help Desk & Ticketing Software for Windows
Free Trial Help Desk & Ticketing Software
Free Help Desk & Ticketing Software


Page last modified

Here's our list of apps for Help Desk & Ticketing software. Filters help you narrow down the results to find exactly what you’re looking for.

Personalize your search in 2 clicks

Select your company sizeSelect your industry type

Personalize your search in a few taps

just me
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+

Personalize your search in 2 clicks

Select your company sizeSelect your industry type

Personalize your search in a few taps

Just me
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Accounting
Construction
Design
Education Management
Health, Wellness and Fitness
Human Resources
Insurance
Internet
Management Consulting
Marketing and Advertising
Nonprofit Organization Management
Real Estate
Retail
Staffing and Recruiting
Telecommunications
180 apps
Sort by
Highest Rated
Sponsored
About sorting methods
Highest Rated
Sponsored
About sorting methods

Halo Service Desk   

7
Help desk management solution
Halo Service Desk is a cloud-based helpdesk solution designed to streamline workflow management, operations automation, customer & employee engagement, and more. An incident management system helps users handle incidents, service level agreements (SLAs) & communications via a centralized dashboard. Read more about Halo Service Desk
Visit WebsiteAdd to compareCompareRemove app

Halo Service Desk

7
Help desk management solution
Halo Service Desk is a cloud-based helpdesk solution designed to streamline workflow management, operations automation, customer & employee engagement, and more. An incident management system helps users handle incidents, service level agreements (SLAs) & communications via a centralized dashboard. Read more about Halo Service Desk
Visit WebsiteCompare

Alloy Navigator   

41
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
Visit WebsiteAdd to compareCompareRemove app

Alloy Navigator

41
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
Visit WebsiteCompare

Vision Helpdesk   

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more.. Read more about Vision Helpdesk
Visit WebsiteAdd to compareCompareRemove app

Vision Helpdesk

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more.. Read more about Vision Helpdesk
Visit WebsiteCompare

IncidentMonitor   

6
Service desk software with self-service web portal support
IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals. Read more about IncidentMonitor
Visit WebsiteAdd to compareCompareRemove app

IncidentMonitor

6
Service desk software with self-service web portal support
IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals. Read more about IncidentMonitor
Visit WebsiteCompare

Front   

157
Email management software and shared inbox for teams
Turn your email into a help desk to deliver more personal customer support. Front brings emails and messages from every channel (email, chat, social media, SMS) into a collaborative team inbox. Try Front for free. Read more about Front
Visit WebsiteAdd to compareCompareRemove app

Front

157
Email management software and shared inbox for teams
Turn your email into a help desk to deliver more personal customer support. Front brings emails and messages from every channel (email, chat, social media, SMS) into a collaborative team inbox. Try Front for free. Read more about Front
Visit WebsiteCompare

SeamlessDesk   

17
Helpdesk and Ticketing solution for businesses of all sizes
SeamlessDesk is a cloud-based helpdesk solution designed to help small to large businesses streamline customer support processes with a ticketing system, built-in inbox & a notification system, which sends push messages to inform agents about new support tickets & customer responses. Read more about SeamlessDesk
Visit WebsiteAdd to compareCompareRemove app

SeamlessDesk

17
Helpdesk and Ticketing solution for businesses of all sizes
SeamlessDesk is a cloud-based helpdesk solution designed to help small to large businesses streamline customer support processes with a ticketing system, built-in inbox & a notification system, which sends push messages to inform agents about new support tickets & customer responses. Read more about SeamlessDesk
Visit WebsiteCompare

HelpDesk   

6
Ticketing software for effortless customer support
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalized messages will increase your customer satisfaction. Read more about HelpDesk
Visit WebsiteAdd to compareCompareRemove app

HelpDesk

6
Ticketing software for effortless customer support
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalized messages will increase your customer satisfaction. Read more about HelpDesk
Visit WebsiteCompare

OneDesk   

2
Helpdesk & Project Management Software - in one application
Easy-to-use support ticket software with email capture, live chat, knowledge base, client portal and more. Highly configurable with automated workflows, auto-replies, auto-assignment, custom fields, forms, views, search and filtering. Includes a full-featured project & task management application. Read more about OneDesk
Visit WebsiteAdd to compareCompareRemove app

OneDesk

2
Helpdesk & Project Management Software - in one application
Easy-to-use support ticket software with email capture, live chat, knowledge base, client portal and more. Highly configurable with automated workflows, auto-replies, auto-assignment, custom fields, forms, views, search and filtering. Includes a full-featured project & task management application. Read more about OneDesk
Visit WebsiteCompare

HelpOnClick Live Chat Software   

10
Live Chat Software and Virtual agent for SMBs
HelpOnClick offers a help desk & knowledgebase solution for SMBs in addition to their live chat software, with ticket management and agent collaboration. Read more about HelpOnClick Live Chat Software
Visit WebsiteAdd to compareCompareRemove app

HelpOnClick Live Chat Software

10
Live Chat Software and Virtual agent for SMBs
HelpOnClick offers a help desk & knowledgebase solution for SMBs in addition to their live chat software, with ticket management and agent collaboration. Read more about HelpOnClick Live Chat Software
Visit WebsiteCompare

ThinkOwl   

2
AI-based customer service management solution
Multi-channel customer service software fully powered by artificial intelligence. Read more about ThinkOwl
Visit WebsiteAdd to compareCompareRemove app

ThinkOwl

2
AI-based customer service management solution
Multi-channel customer service software fully powered by artificial intelligence. Read more about ThinkOwl
Visit WebsiteCompare

SolarWinds Take Control   

14
Collaborative remote access solution
Solarwinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast. Read more about SolarWinds Take Control
Visit WebsiteAdd to compareCompareRemove app

SolarWinds Take Control

14
Collaborative remote access solution
Solarwinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast. Read more about SolarWinds Take Control
Visit WebsiteCompare

Canfigure   

12
Modular ITSM and ITAM solution based on ITIL principles
Web-based Incident management and Request Fulfillment. Integrated Change Management and CMDB. End-user self service. Read more about Canfigure
Visit WebsiteAdd to compareCompareRemove app

Canfigure

12
Modular ITSM and ITAM solution based on ITIL principles
Web-based Incident management and Request Fulfillment. Integrated Change Management and CMDB. End-user self service. Read more about Canfigure
Visit WebsiteCompare

HubSpot Service Hub   

109
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
Visit WebsiteAdd to compareCompareRemove app

HubSpot Service Hub

109
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
Visit WebsiteCompare

ChangeGear Service Desk   

49
Cloud based solution to track & control IT services
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing. Read more about ChangeGear Service Desk
Visit WebsiteAdd to compareCompareRemove app

ChangeGear Service Desk

49
Cloud based solution to track & control IT services
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing. Read more about ChangeGear Service Desk
Visit WebsiteCompare

Bitrix24   

419
100% free CRM, collaboration and communication tool suite
Bitrix24 #1 FREE helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers… Read more about Bitrix24
Visit WebsiteAdd to compareCompareRemove app

Bitrix24

419
100% free CRM, collaboration and communication tool suite
Bitrix24 #1 FREE helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers… Read more about Bitrix24
Visit WebsiteCompare

LiveHelpNow   

70
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
Visit WebsiteAdd to compareCompareRemove app

LiveHelpNow

70
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
Visit WebsiteCompare

Supportbench   

17
All-in-one technical & customer support ticketing system
Supportbench is an all-in-one technical & customer support ticketing system for small to large customer service departments with SLA handling, workflows, & more. Read more about Supportbench
Visit WebsiteAdd to compareCompareRemove app

Supportbench

17
All-in-one technical & customer support ticketing system
Supportbench is an all-in-one technical & customer support ticketing system for small to large customer service departments with SLA handling, workflows, & more. Read more about Supportbench
Visit WebsiteCompare

ngDesk   

11
Ticket management for customer service and support teams
ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication. Read more about ngDesk
Visit WebsiteAdd to compareCompareRemove app

ngDesk

11
Ticket management for customer service and support teams
ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication. Read more about ngDesk
Visit WebsiteCompare

Voiso   

0
Call center software for outbound sales & BPO teams
Voiso is a call center software that lets businesses utilize call workflows and smart dialers to handle outbound sales, customer service and business process outsourcing (BPO) operations. Read more about Voiso
Visit WebsiteAdd to compareCompareRemove app

Voiso

0
Call center software for outbound sales & BPO teams
Voiso is a call center software that lets businesses utilize call workflows and smart dialers to handle outbound sales, customer service and business process outsourcing (BPO) operations. Read more about Voiso
Visit WebsiteCompare

Teamwork Desk   

114
Deliver an unforgettable customer experience.
Deliver unforgettable customer experiences with Teamwork Desk. A help desk software that takes care of ticket management so you can take care of your customers. Read more about Teamwork Desk
Visit WebsiteAdd to compareCompareRemove app

Teamwork Desk

114
Deliver an unforgettable customer experience.
Deliver unforgettable customer experiences with Teamwork Desk. A help desk software that takes care of ticket management so you can take care of your customers. Read more about Teamwork Desk
Visit WebsiteCompare

ConnectWise Control   

1,626
Remote meeting platform for resolving customers' queries
ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication. Read more about ConnectWise Control
Visit WebsiteAdd to compareCompareRemove app

ConnectWise Control

1,626
Remote meeting platform for resolving customers' queries
ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication. Read more about ConnectWise Control
Visit WebsiteCompare

Kaseya BMS   

19
Business management solution for IT departments & MSPs
Kaseya BMS is a next-gen Help Desk management solution for MSP, that lets you spend less time tracking tickets and more time making clients happy. Read more about Kaseya BMS
Visit WebsiteAdd to compareCompareRemove app

Kaseya BMS

19
Business management solution for IT departments & MSPs
Kaseya BMS is a next-gen Help Desk management solution for MSP, that lets you spend less time tracking tickets and more time making clients happy. Read more about Kaseya BMS
Visit WebsiteCompare

ProProfs Help Desk   

5
Help desk and ticketing solution for customer service
ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. Read more about ProProfs Help Desk
Visit WebsiteAdd to compareCompareRemove app

ProProfs Help Desk

5
Help desk and ticketing solution for customer service
ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. Read more about ProProfs Help Desk
Visit WebsiteCompare

Web Tracks   

3
Help desk and IT asset management solution
Web Tracks is an IT asset management and help desk solution designed to help businesses of all sizes with automating ticket assignments and managing their IT inventory. Key features include time tracking, purchase order management, auditing, email alerts, and reporting. Read more about Web Tracks
Visit WebsiteAdd to compareCompareRemove app

Web Tracks

3
Help desk and IT asset management solution
Web Tracks is an IT asset management and help desk solution designed to help businesses of all sizes with automating ticket assignments and managing their IT inventory. Key features include time tracking, purchase order management, auditing, email alerts, and reporting. Read more about Web Tracks
Visit WebsiteCompare

Halp   

1
Ticketing, powered by your Slack conversations
Halp is a conversational ticketing solution for modern IT and Operations teams to assign, prioritize, manage, and report on requests from Slack. It’s used every day by internal operations teams at Adobe, Home Depot, GitHub, Slack, ClassPass, and many more. Read more about Halp
Visit WebsiteAdd to compareCompareRemove app

Halp

1
Ticketing, powered by your Slack conversations
Halp is a conversational ticketing solution for modern IT and Operations teams to assign, prioritize, manage, and report on requests from Slack. It’s used every day by internal operations teams at Adobe, Home Depot, GitHub, Slack, ClassPass, and many more. Read more about Halp
Visit WebsiteCompare
Clear all filters
Filter by
Pricing models
Devices supported
Organization types
Geographies served
Customer rating