App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Help Desk Software
Last updated: May 2026
28 software options
Sponsored
Freshdesk
5
2K
4
1.1K
3
164
2
32
1
17
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Read more about Freshdesk
HubSpot Service Hub
5
96
4
80
3
9
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service solution for firms of all sizes
Read more about HubSpot Service Hub
LiveAgent
5
1.2K
4
453
3
46
2
6
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multichannel Help Desk Solution with Powerful AI Features
Start with a 1 month free trial, no credit card required.
Read more about LiveAgent
5
467
4
101
3
15
2
2
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
Read more about Tidio
5
1.2K
4
429
3
62
2
13
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-based live chat for customer support and sales teams
Read more about LiveChat
5
46
4
6
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Support, engage, and convert customers on a single platform.
Read more about Re:amaze
5
101
4
36
3
6
2
0
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one multi-channel solution for customer messaging
Read more about Crisp
5
26
4
10
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI First Customer Service Software | AI Agents | AI CoPilot
Read more about Desku
5
26
4
11
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience software for small businesses
Read more about ThriveDesk
5
9
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Ecommerce Customer Service Helpdesk and CRM
Read more about Richpanel
5
156
4
56
3
13
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer support platform
Read more about Help Scout
5
24
4
12
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software you can depend on
Read more about Deskpro
5
2
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Simpler, Better and Modern Customer Service
Read more about Tactful AI
5
7
4
5
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live Chat Software and Virtual agent for SMBs
Read more about HelpOnClick
5
1
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer Service Software, Help Desk Software.
Read more about BoldDesk
5
2
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI Agents and omnichannel support, built for control
Read more about Gnatta
5
1
4
0
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based and AI-enabled chatbot software
CX Genie's Help Desk solution is designed to streamline your support operations, enabling you to provide exceptional service while efficiently managing your supp
Read more about CX Genie
5
2
4
0
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help desk management tool for small and midsize businesses
Read more about Sugester
5
13
4
9
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open Source & SaaS based helpdesk for eCommerce merchants
Read more about UVdesk
5
10
4
1
3
1
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
WhatsApp shared inbox that lets you manage multiple devices.
Read more about ControlHippo
5
11
4
7
3
0
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational Customer Service Software
Read more about Dixa
5
42
4
20
3
6
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
eDesk; the most scalable eCommerce customer support tool for
Read more about eDesk
5
12
4
8
3
3
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automate repetitive work to unleash meaningful conversations
Read more about Trengo
5
2.2K
4
1.3K
3
319
2
64
1
53
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
Read more about Zendesk Suite
5
68
4
68
3
25
2
5
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled unified customer service platform
Read more about Kayako