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GetApp's Category Leaders in ITSM

Onspring is a cloud-based platform that helps businesses automate governance, risk, and compliance (GRC) management on a centralized interface. The platform offers a suite of ready-made products that work together seamlessly, allowing organizations to efficiently manage various GRC aspects including risk, compliance, third-party risk, audit, regulatory change, policy, and business continuity. It allows users to manage incident response, streamline problem management, and build workflows.

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Wavity Help & Service Desk solution helps maintain and operate employee and customer satisfaction. It caters to organizations of all sizes and contains real-time analytics.

Read more about Wavity Help & Service Desk

BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent US based customer support.

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SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

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NinjaOne simplifies IT for 35,000+ customers with one platform for endpoint management, autonomous patching, backup and remote access.

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Syncro is an integrated RMM, PSA, and remote access platform for MSPs and IT teams that provides all the tools needed to start, run, and grow the MSP business, including scripting, integrated billing, contract management, ticketing, and more. Syncro provides a set of features including endpoint monitoring, patch deployment, customizable alerts, and remote access via Splashtop.

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ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

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TeamDynamix ITSM & PPM solutions are designed to provide organizations with the tools and methodology required to streamline IT and enterprise service management processes, procedures, and tasks.

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SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

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Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

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Published November 2024

We empower businesses to accelerate their growth by helping them find the right software. We select and rank products based on an objective methodology developed by our research team. While some vendors may pay us when they receive web traffic, this has no influence on our methodology.