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Top Rated ITSM Software with Incident management - Page 3

Last updated: October 2026

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180 software options

Rexpondo logo

Ticketing and ITSM software solution.

Rexpondo is a modern Help Desk ticketing and IT Service Management (ITSM) solution designed using ITIL best practice, that help organizations to focus on efficiency and effectiveness. More than just a Help Desk, Rexpondo is a true service desk solution available in Cloud as well as On Premise.

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Rezolve AI logo

Agentic AI for enterprise IT, HR, and FinOps automation

Rezolve.ai is an enterprise Agentic AI platform that helps organizations automate service operations and employee support. It enables conversational support in Microsoft Teams and Slack, automates workflows, and improves access to enterprise knowledge.

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ALVAO Asset Management logo

IT Asset Management Software for Microsoft 365

ALVAO IT Asset Management (ITAM) gives organizations full lifecycle visibility and control of IT hardware and software, cutting down manual work with an intuitive tree-structured interface.

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IBM SevOne logo

Cloud-based network performance management solution

The solution is designed to work with all network technologies and protocols, including IP/MPLS, Ethernet and FCoE. It provides visibility into end-to-end application performance for real-time troubleshooting.

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i-doit logo

IT documentation and CMDB solution

i-doit is a cloud-based-based open-source IT documentation and configuration management database (CMDB) software. With i-doit, users can document and manage their IT systems via a unified portal.

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PagerDuty logo

Cloud-based AI-first incident operations platform

Cloud-based AI-first operations platform for detecting, responding to, and resolving incidents across teams.

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Infraon ITSM logo

ITSM software

Infraon ITSM, a pink elephant-certified platform, helps businesses streamline and expedite the IT service management lifecycle. It offers a proprietary AI bot that intelligently addresses user queries and requests, resembling human interaction and simultaneously acts as a real-time knowledge base.

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Tikit by Cireson logo

Tikit by Cireson - AI-based service desk solution

Tikit is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management.

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Deskpro logo

Customer service software you can depend on

ITSM software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise.

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DiliGenie logo

Power Your IT Projects with DiliGenie’s Smart Tools!

DiliGenie’s IT Service Management (ITSM) platform streamlines IT operations with a centralized service desk and automated workflows. It improves incident, change, and problem management, enhances service delivery, and offers real-time insights to optimize IT services efficiently.

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NITRO Help Desk for IT logo

Microsoft-Native IT Ticketing Made Simple

NITRO Help Desk for IT automates ticket routing, approvals, and escalations within Microsoft 365, Teams, and SharePoint, with Teams integration, optional NITRO Copilot AI, and flat-rate pricing.

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ServiceTonic logo

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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Efecte IT Service Management logo

IT service management software

Efecte is an IT service management software designed to help businesses of all sizes manage and track utilization of IT related services within the organization.

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Ayehu eyeShare logo

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ALVAO Service Desk logo

AI-powered ITSM solution designed for Microsoft 365

ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration. With AI assistance, Copilot support, and a 24/7 virtual agent, it streamlines requests, reduces workload, and accelerates resolution.

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Virima logo

Accurate CMDB, discovery and service mapping for IT teams

Virima combines agentless and agent-based discovery, a native CMDB, and ViVID™ Service Mapping to give IT teams a live view of assets, dependencies, and change impact. It integrates with ServiceNow, Jira Service Management, Ivanti, HaloITSM, Xurrent, Hornbill, and TeamDynamix.

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xMatters logo

Actionable IT alerting platform for enterprises

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.

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ServiceWise logo

Web based help desk management software

ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features

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Aranda logo

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CommandLink ITSM logo

IT service management tool

CommandLink ITSM is an all-in-one IT service management tool for SD-WAN, UCaaS, CCaaS, firewalls, and more. It enables customizable workflows, event-driven actions, analytics, ISP services, project management, and dashboards. The platform also provides integrated support, voice and phone system controls, invoice automation, secure SD-WAN, user roles, and SASE configurations, ensuring efficient global network performance management.

Read more about CommandLink ITSM

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Jetdocs logo

Collaborative ticketing workflows for your internal teams

Collaborative ticketing and workflow solution that integrates with Microsoft Teams and Slack. IT, Ops and other internal teams leverage Jetdocs to handle tickets, issues, requests and approvals that involve multiple teams.

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Infraon Infinity logo

Infraon Infinity

Infraon Infinity is an integrated platform that helps small to large enterprises and telcos with information technology service management (ITSM), complete observability, and AIOps capabilities.

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Fielder Agent logo

Cloud-based software for managing agents in the field.

Fielder Agent is an application for the management and control of field agent assignments. The software operates based on the planning of optimal routes and the use of resources. It also facilitates the traceability of activities in real-time. It includes a web portal and mobile apps.

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OpsGenie logo

Modern IT incident management and response solution

Opsgenie centralizes alerts from your monitoring, ticketing and ITSM tooling then dispatches them based on source, content and time to the folks who are on-call and ready to take action.

Opsgenie provides teams with all the information needed to collaborate and troubleshoot during an incident.

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IT Care Center logo

IT service management solution

IT Care Center (ITCC) is an ITIL-aligned IT service management platform that combines automation, real-time insights, and the APEX low-code platform for custom workflows and integrations, simplifying and scaling IT operations for enterprises.

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