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ITSM Software with Incident Management (2026) - Page 5

Last updated: April 2026

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164 software options

Network Detective Pro logo

Non-intrusive IT assessment solution

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Network Detective is a non-intrusive IT assessment tool. There is no software to install, so it can be used anywhere without leaving a footprint. The low-cost and unlimited license models allow MSPs to manage workflows, onboard new clients, and improve service delivery.

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ITarian logo

IT and remote access management solution

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ITarian remote access & IT management solution that helps companies connect and communicate with clients & employees, facilitating remote file access, system monitoring, troubleshooting, and operations management. Users can create multiple groups & define roles to provide secure access to resources.

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IT Care Center logo

IT service management solution

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IT Care Center (ITCC) is an ITIL-aligned IT service management platform that combines automation, real-time insights, and the APEX low-code platform for custom workflows and integrations, simplifying and scaling IT operations for enterprises.

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Siit logo

The employee help desk for people-centric companies

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Siit empowers HR and IT teams to establish meaningful and enduring connections with their employees. With its dedicated internal help desk, it is now possible to provide exceptional employee service experiences.

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Electric AI logo

IT management software for managed software providers (MSP)

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Electric is an IT management software designed to help businesses monitor network security and manage applications, operating systems, databases, and more. It allows IT teams to automate provisioning and de-provisioning of devices, monitor network inventories, launch upgrades, and review policies.

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ServiceWise logo

Web based help desk management software

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ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features

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SmartITSM logo

Cloud-based IT service management and help desk software

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SmartITSM is a cloud-based help desk software that helps businesses handle ticketing processes, update calendar overviews, and create service catalogs on a unified platform.

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Sunrise ITSM logo

Revolutionise your ITSM with our service desk software.

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With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to tailor your service management precisely.

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FootPrints logo

IT service desk automation software for mid-size businesses.

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FootPrints service desk is an ITIL verified IT service management & automation software application for small to medium sized businesses. The cloud-based solution provides tools for change management, service catalog and portfolio management, knowledge management, workflow automation, and more.

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OpenText Core Service Management logo

AI-enabled IT service management solution

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Service Manager is an ITSM solution that helps businesses utilize machine learning and artificial intelligence technologies to categorize tickets, identify trends, resolve issues, create knowledge articles, evaluate user surveys, and fulfill requests from within a unified platform. With the built-in self-service portal, users can handle live chats, connect with virtual agents, and utilize search feature to resolve issues.

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OfficeAmp logo

Office operations & issue management software on Slack.

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OfficeAmp is an office operations & issue management software for Slack which provides a central location from which to collect, manage & resolve workplace issues, as well as generally manage all employee requests & questions & office tasks within Slack in real time

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Ivanti Neurons for ITSM logo

Modernize service delivery for IT and beyond.

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With Ivanti® Neurons for ITSM, you gain a proven,
robust IT service management solution that transforms
help desks and support teams into strategic business
enablers.

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iTOP logo

Cloud based visitor management solution

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iTOP is a cloud-based configuration management database (CMDB) platform that helps manage IT assets and incidents, handle downtime, and optimize the efficiency of the support team. It also helps manage multi-client environments and streamline collaboration across departments.

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ServicePRO logo

Enterprise Service Desk Request Software that delivers ROI

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ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.

ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation.

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Neoforce logo

Streamline Teamwork & Customer Service with Neoforce

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Neoforce is a versatile platform available both in the cloud and on-premise. It provides a suite of flexible modules like ITSM, FMIS, asset and contract management, CRM, and a customizable client portal. Accessible on any device, Neoforce streamlines cooperation and delivers exceptional service.

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Tesseron logo

work with the flow

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Tesseron ist die Service-Management-Plattform für den Mittelstand – transparent. automatisiert. integriert und made in Germany

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IBM SevOne Network Performance Management logo

Cloud-based network performance management solution

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The solution is designed to work with all network technologies and protocols, including IP/MPLS, Ethernet and FCoE. It provides visibility into end-to-end application performance for real-time troubleshooting.

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IncidentMonitor logo

Service desk software with self-service web portal support

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IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals

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CA Service Desk Manager logo

Knowledge base management software for the IT sector

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CA Service Desk Manager is an IT service management software designed to help businesses manage service requests, configurations, incidents, and other desk operations. The platform enables administrators to collaborate with team members on a unified interface.

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Infraon ITSM logo

ITSM software

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Infraon ITSM, a pink elephant-certified platform, helps businesses streamline and expedite the IT service management lifecycle. It offers a proprietary AI bot that intelligently addresses user queries and requests, resembling human interaction and simultaneously acts as a real-time knowledge base.

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MSM logo

Be proactive with our data-driven AI augmented ITSM solution

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Our data-driven enterprise service management solution uses Data Lakehouse technology integrated with AI, RPA and ML technologies to automatically predict incidents and rapidly resolve them before they adversely affect the business.

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EV Service Manager logo

IT service management solution for businesses of all sizes

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EV Service Manager, by EasyVista, is a cloud-based IT service management (ITSM) solution, which assists organizations of all sizes with incident tracking and task management. Key features include trend analysis, request fulfillment, financial management, and reporting.

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SimplyDesk logo

Simple, Complete & Reliable

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Streamline IT services with multichannel ticketing, SLAs, service catalog, knowledge base, and asset integration. SimplyDesk helps you manage incidents and requests efficiently. Scalable, user-friendly, and available in SaaS or on-premise.

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Fielder Agent logo

Cloud-based software for managing agents in the field.

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Fielder Agent is an application for the management and control of field agent assignments. The software operates based on the planning of optimal routes and the use of resources. It also facilitates the traceability of activities in real-time. It includes a web portal and mobile apps.

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ManageEngine ServiceDesk Plus MSP logo

Web-based IT service management software

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ManageEngine ServiceDesk Plus MSP is a web-based IT service management software designed to help businesses handle help desk, reporting, service catalogs, asset tracking, and other operations from within a unified platform.

Read more about ManageEngine ServiceDesk Plus MSP

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