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Top Rated ITSM Software with Freelancers - Page 6

Last updated: August 2026

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193 software options

Forethought logo

Empower your support team with AI.

Forethought is an advanced generative AI agent for customer support, uniquely trained on your data.

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Tesseron logo

work with the flow

Tesseron ist die Service-Management-Plattform für den Mittelstand – transparent. automatisiert. integriert und made in Germany

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Financial Manager for Timesheets logo

Project, time, and expense tracking for Tempo Timesheets.

Financial Manager for Timesheets serves companies looking for a tracking solution that offers financial assessments of project performance in real-time. Logged time data is collected autonomously to set users free from manual data entry in standalone spreadsheets & enables organization.

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ManageEngine ServiceDesk Plus MSP logo

Web-based IT service management software

ManageEngine ServiceDesk Plus MSP is a web-based IT service management software designed to help businesses handle help desk, reporting, service catalogs, asset tracking, and other operations from within a unified platform.

Read more about ManageEngine ServiceDesk Plus MSP

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IncidentMonitor logo

Service desk software with self-service web portal support

IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals

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Intelligent Service Management logo

Service desk & IT service management

ISM is a ITIL cloud-based IT service management tool for including Help Desk, ITAM, and Knowledge Management.

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everything HelpDesk logo

IT support management system & help desk

everything HelpDesk is a configurable support management & workflow automation system for K12 support staff & IT technicians in schools, governments & industry

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Nilex Service Platform logo

ITSM platform with ticketing and social media monitoring

Better service to your customers and users begins with a solution that collects all kind of cases collected from different channels, in one place.

Read more about Nilex Service Platform

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C2 logo

The ultimate ITSM platform

C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

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OfficeAmp logo

Office operations & issue management software on Slack.

OfficeAmp is an office operations & issue management software for Slack which provides a central location from which to collect, manage & resolve workplace issues, as well as generally manage all employee requests & questions & office tasks within Slack in real time

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Tempo Capacity Planner logo

Resource planning and workforce optimization

Lean, visual resource planning solution empowering businesses to optimize workforce operations and achieve sustainable growth. Capacity Planner by Tempo is for any industry professionals that need to schedule, monitor, and report on resources and projects.

Read more about Tempo Capacity Planner

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iTOP logo

Cloud based visitor management solution

iTOP is a cloud-based configuration management database (CMDB) platform that helps manage IT assets and incidents, handle downtime, and optimize the efficiency of the support team. It also helps manage multi-client environments and streamline collaboration across departments.

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MSM logo

Be proactive with our data-driven AI augmented ITSM solution

Our data-driven enterprise service management solution uses Data Lakehouse technology integrated with AI, RPA and ML technologies to automatically predict incidents and rapidly resolve them before they adversely affect the business.

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ky2help logo

IT service management software

ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.

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Deskcenter Management Suite logo

Discover, organise and manage all IT assets

DeskCenter Management Suite is a solution for IT asset management, license management, software and OS deployment, reporting, real time system management & more

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OTRS logo

Helpdesk software for customer service management teams

OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.

Read more about OTRS

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Ivanti Neurons for ITSM logo

Modernize service delivery for IT and beyond.

With Ivanti® Neurons for ITSM, you gain a proven,
robust IT service management solution that transforms
help desks and support teams into strategic business
enablers.

Read more about Ivanti Neurons for ITSM

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TeamDynamix logo

IT service management platform

TeamDynamix is a no-code AI-powered ITSM/ESM platform with AI-native automation, virtual support agents, and enterprise-wide integration. Deflect 30-60% of tickets, resolve tickets 40-90% faster, eliminate 2-3 months of manual tasks, and reduce overhead.

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HappyFox Help Desk logo

AI-powered help desk and ticketing software

Support IT service management (ITSM) with structured request forms, automated routing, priorities, SLAs, tasks, private notes, knowledge bases, self-service portals, reporting, and integrations with Jira, Slack, Microsoft Teams, Okta, and Lansweeper.

Read more about HappyFox Help Desk

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Infraon IMS logo

Unified infrastructure monitoring software

Infraon IMS boosts IT performance with real-time monitoring, analytics, automation, and compliance for seamless, efficient operations.
Opting for Infraon IMS/ITIM means simplifying, modernizing, and automating IT infrastructure management, enhancing user experiences, and ensuring compliance.

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SapphireIMS logo

Cloud-based and on-premise IT service management suite

SapphireIMS is a cloud-based and on-premise IT service management suite designed to help businesses manage operations across service desks, asset lifecycles, compliance and inventory control, IT automation, and more.

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Freshdesk logo

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

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Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud is designed with the needs of ITSM in mind. Make IT’s job easier, and empower it to innovate and move the company forward.

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ServiceNow logo

ITSM for automation & management of IT enterprise services

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

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Users also considered
CA Service Desk Manager logo

Knowledge base management software for the IT sector

CA Service Desk Manager is an IT service management software designed to help businesses manage service requests, configurations, incidents, and other desk operations. The platform enables administrators to collaborate with team members on a unified interface.

Read more about CA Service Desk Manager

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