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ITSM
Microsoft SharePoint

ITSM Software Integrated with Microsoft SharePoint (2026)

Last updated: April 2026

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Audit Trail

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Microsoft SharePoint

Google Workspace

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14 software options

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Onspring

4.8

(105)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based GRC solution for enterprises and governments.

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One comprehensive system to manage incidents and problems alongside your asset catalog in the midst of your release & deployment cycles. Onspring can help you align IT & security requirements to enterprise risk levels while simultaneously reducing operational costs and driving productivity.

Rezolve AI

4.8

(9)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Agentic AI platform for enterprise service automation

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Rezolve.ai is an enterprise Agentic AI platform that helps organizations automate service management and employee support. It enables conversational support within Microsoft Teams and Slack, automates workflows, and improves access to enterprise knowledge.

Pipefy

4.6

(319)

208

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based and AI-powered process orchestration platform

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Pipefy is a business process orchestration and automation platform that enables teams to digitize workflows using AI agents and no-code tools. The platform features customizable workflow builders, pre-built AI agents for various departments, and integration capabilities with enterprise messaging systems like WhatsApp, Teams, and Slack. It includes process management tools, custom forms and portals, analytics dashboards, and enterprise-grade security with regulatory compliance features.

ALVAO Service Desk

4.6

(29)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-powered ITSM solution designed for Microsoft 365

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ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration. With AI assistance, Copilot support, and a 24/7 virtual agent, it streamlines requests, reduces workload, and accelerates resolution.

AISERA

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI service management

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AI Service Desk by Aisera uses artificial intelligence (AI) to automate repetitive workflows and inquiries while continuously learning from each interaction. AI Service Desk includes Conversational AI, Conversational RPA, and TicketIQ.

JIRA Service Management

4.5

(764)

440

261

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

ServiceNow

4.5

(345)

190

132

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ITSM for automation & management of IT enterprise services

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ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

Sunrise ITSM

4.4

(10)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Revolutionise your ITSM with our service desk software.

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With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to tailor your service management precisely.

Cherwell Service Management

4.3

(166)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customizable IT service management solution

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Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more

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ky2help

4.3

(21)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT service management software

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ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.

ChangeGear

4.0

(51)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Comprehensive change and service management.

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ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

Enterprise Service Desk

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ITIL-based incident, service and change management solution

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Enterprise Service Desk is a scalable ITIL-based help desk solution delivering a multitude of features across incident, service and change request management

ServiceTeam ITSM

(0)

Microsoft-centric ITSM software

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Infused with the same technology as the Microsoft ecosystem you depend on, ServiceTeam ITSM is native to the Microsoft Power Platform and Dynamics 365.

Managed Service Providers (MSPs)

(0)

MSP solution for enhanced service delivery

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Sunrises's MSP solution enables Managed Service Providers (MSPs) to streamline their operations, optimize resources, and deliver top-notch service. Featuring an intuitive HTML5 interface and advanced functionalities like dynamic searching, complex SLA management, and a customizable self-service portal, this software helps MSPs enhance their operational efficiency and drive business growth.

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