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Top Rated Live Chat Software with Email Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Email management consolidates communication, allowing users to track, respond, and organize emails efficiently. It integrates with other tools, supports automation, and enables seamless follow-up, improving overall customer service and engagement. Our reviewers in live chat software rated this feature as important.

5 Best Live Chat Software with Email Management

Product
User rating
Starting price
Freshdesk logo
4.5
(3.4K)
19
per user/per month
Zoho Desk logo
4.5
(2.2K)
20
per user/per month
LiveChat logo
4.6
(1.7K)
25
per user/per month
Zendesk Suite logo
4.4
(4K)
39
per user/per month
HubSpot CRM logo
4.5
(4.4K)
20
per user/per month

See other top Live Chat products with email management

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Live Chat software category. They also needed to have sufficient reviews about email management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for email management, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Freshdesk logo
Reviews Sentiment
 
 
 
1-2(49)
3-4(1,350)
5(2,008)
Key Features
Real-Time Notifications4.6
Chat/Messaging4.6

User insights about the email management feature

Users report that Freshdesk's email management is efficient for handling high volumes of customer emails. They appreciate the ability to auto-assign emails to agents, set up rules, and integrate with other tools. Reviewers find the system user-friendly and valuable for tracking and resolving tickets. However, some users experience issues with spam filters and the app's performance.

See related user reviews

“We manage all our incoming emails to the Customer Care department via Freshdesk. It allows up to manage the high volume of emails we received, and auto assign to specified agents to respond to our clients.Setting up the Rules also helps up automate several aspects of the incoming emails which is critical in maintaining our service levels and efficiency. Just wish there were a few more modifications available for setting up rules - although they mostly can handle what we want, but some cases the emails are do not end up behaving as expected as there are other factors at play.”
HU

Haseeb U.

Customer Service Supervisor of Training and Development

“This was used to manage all incoming emails, due to the previous method being colour coding in outlook this as a major improvement”
LM

L M.

Lead Data And Analytics Manager

Starting price
19per user /
per month
Pros and Cons based on 3,407 verified reviews

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Zoho Desk logo
Reviews Sentiment
 
 
 
1-2(21)
3-4(885)
5(1,305)
Key Features
Real-Time Notifications4.5
Chat/Messaging4.7

User insights about the email management feature

Reviewers appreciate Zoho Desk's email management capabilities for their simplicity, security, and organization. They report that emails can be easily converted into help tickets, making responses efficient. Users value the integration with Gmail and other email marketing apps, as well as the ability to set up workflows, templates, and SLA rules. They find the system reliable, though some mention occasional issues with specific email addresses.
Verified reviewer profile picture

See related user reviews

“With the email management customers also can integrate there Gmail account with the Zoho and can raise the ticket from the same. with the email managing tool representatives also can reply to the email which we received in the Zoho so that it can be replied to the same email through the zoho desk”
Verified reviewer profile picture

Dnyanoba M.

Deputy Manager

“What I like most about Email Management in Zoho Desk is being able to setup clear email workflows and assignment rules, being able to use templates and canned responses, being able to establish SLA's for emails, being able to monitor email”
TC

Tiffany C.

Owner CEO

Starting price
20per user /
per month
Pros and Cons based on 2,211 verified reviews
Verified reviewer profile picture

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details
LiveChat logo
Reviews Sentiment
 
 
 
1-2(19)
3-4(490)
5(1,204)
Key Features
Real-Time Notifications4.6
Chat/Messaging4.7

User insights about the email management feature

Users find LiveChat's email management easy to use and helpful for tracking records and follow-ups. They appreciate the ability to receive chat transcripts and receipts via email, which aids in customer communication. Reviewers highlight the usefulness of email notifications for chat updates and the feature's overall simplicity and effectiveness. Some users, however, do not utilize this feature extensively.

See related user reviews

“It is super nice to know via email that you have someone in LiveChat. Currently we don't have a constant stream of LiveChat users. So the email triggers us that someone is on LiveChat or has left us a message. We can then follow up with them.”
HH

Hannah H.

HR and Accounting Specialist

“This is a very handy feature, our agents can easily follow up with their chat customers via email to ensure complete customer satisfaction.”
NM

Nomfundo M.

Quality Assessor

Starting price
25per user /
per month
Pros and Cons based on 1,713 verified reviews

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details
Zendesk Suite logo
Reviews Sentiment
 
 
 
1-2(117)
3-4(1,681)
5(2,272)
Key Features
Real-Time Notifications4.4
Chat/Messaging4.5

User insights about the email management feature

Reviewers indicate that Zendesk Suite's email management is highly effective for organizing and tracking customer communications. They value the ability to tag, label, and sort emails, as well as the integration with other email clients. Users appreciate features like ticket creation from emails, performance tracking, and automated responses. Some mention limitations with the number of inboxes and issues with linking to email domains.

See related user reviews

“We use this to help simplify the submitting of Help Tickets. 1 email sent to the correct address and a ticket is created for the submitter. This makes it easier than to log into the help desk web site”
DE

Donald E.

Technology Director

“One particularly helpful feature of the Zendesk email management tool is the ability to track email metrics, such as response time and resolution time. This helps us to measure our team's performance and identify areas where we can improve.Overall, the email management tool has been a valuable asset to our customer support team, allowing us to efficiently manage a large volume of customer inquiries while providing excellent service.”
Dd

Daniel d.

engineer

Starting price
39per user /
per month
Pros and Cons based on 4,070 verified reviews

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
HubSpot CRM logo
Reviews Sentiment
 
 
 
1-2(85)
3-4(1,629)
5(2,737)
Key Features
Real-Time Notifications4.7
Chat/Messaging

User insights about the email management feature

Reviewers highlight HubSpot CRM's robust email management, praising its integration with popular email clients and tracking capabilities. They appreciate features like automated tracking, personalized templates, and performance insights. Users find it easy to manage and organize emails, though some mention difficulties with integration and occasional duplicate notifications. Overall, they value the system for improving communication and customer engagement.

See related user reviews

“Ability to track when recipients open emails or click on links, providing real-time notifications. Email templates are a big time saver. Automation allows to follow up. Measuring the performance of email campaigns directly helps to improve startegies”
AZ

Arpad Z.

Senior software consultant

“I like that HubSpot CRM's Email Management integrates seamlessly with email clients, allowing for automated tracking, personalized templates, and performance insights all in one place.”
AV

Aaryaman V.

Sales Planner

Starting price
20per user /
per month
Pros and Cons based on 4,451 verified reviews

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details

Other Top Rated Live Chat Software with Email Management in 2026

HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Freshdesk logo
Category Leaders

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Engage visitors to your website 24/7 with Pipedrive’s Chatbot and Live Chat. Turn your window shoppers into qualified leads.

Read more about Pipedrive

Users also considered
Zendesk Suite logo
Category Leaders

AI powered customer service across all channels

Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
LiveChat logo
Category Leaders

AI-based live chat for customer support and sales teams

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Read more about LiveChat

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.

Read more about Zoho Desk

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo
Category Leaders

AI-powered customer service with helpdesk

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

Tidio is a live chat software suite comprising help desk, live chat, chatbot, and AI agent products. Talk to your customers in real time, integrate the live chat widget with your website and social media, and set up chabots for when you're off-line to continue providing support and generating leads.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

Read more about Lime Connect

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

Read more about Salesforce Service Cloud

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Broadly logo

Online review & reputation management for small businesses

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Read more about Broadly

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Bitrix24 logo

All in one business management workspace

100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Read more about Bitrix24

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Weave logo

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Podium logo

AI-enabled lead management and conversion platform

Podium webchat immediately brings the conversation to text, so you can keep the conversation going long after the customer leaves your site. Generate up to 11x more leads from your website, then convert them faster with immediate, AI-powered responses, automations for key moments, and more.

Read more about Podium

Users also considered
HelpCrunch logo

Customer Communication tool for support, marketing & sales

All your customer communication - in one place.
Close more deals in real time
and provide faster customer support.

Read more about HelpCrunch

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Front logo
Category Leaders

AI-enabled customer service platform for collaboration

Front is a customer operations platform with live chat capabilities that enables support, sales, and account management teams to deliver exceptional service at scale. Front Chat brings your focus where it should be — on your customers.

Read more about Front

Users also considered
Help Scout logo
Category Leaders

Cloud-based customer support platform

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Read more about Help Scout

Users also considered
Missive logo

Collaborative inbox for teams

Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.

Read more about Missive

Users also considered
Gladly logo

Cloud-based customer service platform

Live chat that keeps every customer conversation in one place—no tickets, no silos. Just fast, personal support in real time across every channel.

Read more about Gladly

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Glassix logo

One inbox, countless smiles

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. Powered by GPT-4.

Read more about Glassix

Users also considered
LogMeIn Rescue logo

Remote support for helpdesks, call centers and organizations

Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

Read more about LogMeIn Rescue

Users also considered
Drift logo
Category Leaders

Live chat & in-app messaging for sales & marketing

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Read more about Drift

Users also considered

Key features for Live Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Notifications: Reviewers appreciate how real-time notifications enable immediate responses, enhancing communication efficiency and ensuring timely customer support. Customization options are also valued. 95% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Users highlight the importance of versatile chat/messaging features for real-time communication, including multimedia support, end-to-end encryption, and user-friendly interfaces. 95% of reviewers rated this feature as important or highly important.
  • Real-time Consumer-facing Chat: Reviewers value real-time consumer-facing chat for its ability to facilitate immediate, personalized interactions, improving customer engagement and support efficiency. 91% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Users find support ticket management crucial for tracking, prioritizing, and resolving customer issues efficiently, improving overall customer satisfaction. 90% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers emphasize the convenience of mobile access for managing chats and customer interactions on-the-go, ensuring constant connectivity and flexibility. 90% of reviewers rated this feature as important or highly important.
  • Transcripts/Chat History: Users appreciate the ability to reference transcripts and chat history for record-keeping, improving service continuity, and facilitating better follow-up on customer inquiries. 86% of reviewers rated this feature as important or highly important.