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Live Chat Software with Social Media Integration (2025)
Last updated: March 2025
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Key Features of Live Chat Software
Based on GetApp's analysis of 5440 verified reviews collected between July, 2021 and August, 2024
- Real-Time Notifications: Users highlight instant alerts for timely responses, improving customer engagement and agent performance across platforms. 95% of reviewers rated this feature as important or highly important.
- Chat/Messaging: Reviewers value versatile communication, including text, voice, and video, with features like multimedia sharing and end-to-end encryption. 94% of reviewers rated this feature as important or highly important.
- Real-time Consumer-facing Chat: Users appreciate immediate, personalized interactions with customers, enhancing support, sales, and customer satisfaction. 91% of reviewers rated this feature as important or highly important.
- Mobile Access: Reviewers find mobile access crucial for on-the-go communication, ensuring continuous connectivity and efficient customer support. 89% of reviewers rated this feature as important or highly important.
- Transcripts/Chat History: Users value archived conversations for tracking, auditing, and improving customer service through detailed records. 86% of reviewers rated this feature as important or highly important.
- File Sharing: Reviewers highlight convenient, secure file exchange, supporting various formats and enhancing collaboration within chats. 83% of reviewers rated this feature as important or highly important.
171 software options
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Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.
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Helpfruit: Give your customers the right answer at the right time. Start with AI chatbots and help pages. Add in live chat if needed.
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Talking to your website visitors should be easy. Chat with them right from the tools you already use: Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT.
Enable a ChatGPT chatbot trained on your own content with 1 click. Escalate AI chats to humans as needed to reduce support cost.
Enable a ChatGPT chatbot trained on your own content with 1 click. Escalate AI chats to humans as needed to reduce support cost.
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HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.
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Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface
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LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.
Start with a 1 month free trial, no credit card needed, no contracts.
Start with a 1 month free trial, no credit card needed, no contracts.
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Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
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LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.
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With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.
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Give your customers the fastest, most effective way to interact with support agents to get their queries solved. Send a proactive message to invite your customers to a live chat. Show them that you care by offering support proactively. Automate the chat message based on the several factors.
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Intercom is redefining how businesses support their customers using powerful messaging and automation
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Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.
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Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.
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Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.
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100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.
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Smartsupp live chat connects you with your visitors. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard.
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3CX Live Chat is a free live chat solution that offers extra calling capabilities and team communication features at no cost!
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Podium webchat immediately brings the conversation to text, so you can keep the conversation going long after the customer leaves your site. Generate up to 11x more leads from your website, then convert them faster with immediate, AI-powered responses, automations for key moments, and more.
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All your customer communication - in one place.
Close more deals in real time
and provide faster customer support.
Close more deals in real time
and provide faster customer support.
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Front is a customer operations platform with live chat capabilities that enables support, sales, and account management teams to deliver exceptional service at scale. Front Chat brings your focus where it should be — on your customers.
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Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface
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Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. Powered by GPT-4.
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Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture
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Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.
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Zenvia Conversion (formerly Sirena) is a conversational marketing platform designed to help businesses in the eCommerce, retail, automotive, education, and other sectors manage customer communications across multiple channels using a shared inbox. Administrators can integrate the system with WhatsApp, Facebook Messenger, and Instagram to connect with prospects on a unified interface.
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