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Top Rated Live Chat Software with Third-Party Integrations in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Third-party integrations enhance live chat software by connecting it with additional tools and platforms. This improves workflow automation, supports multi-channel communication, and provides expanded features for better customer engagement and productivity. Our reviewers in live chat software rated this feature as important.

3 Best Live Chat Software with Third-Party Integrations

  • WhatsApp
  • Slack
  • HubSpot CRM - Highest rated for third-party integrations

See other top Live Chat products with third-party integrations

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the live chat software category. They also needed to have sufficient reviews about third-party integrations, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for third-party integrations based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

WhatsApp logo
4.7
(16.2K)

User insights about the third-party integrations feature

Reviewers indicate that WhatsApp's third-party integrations enhance its functionality for both personal and business use. They find it easy to integrate WhatsApp with websites, social media accounts, and CRM systems, which facilitates communication and customer engagement. Users appreciate the ability to share media and automate tasks through these integrations. However, some users express concerns about security and privacy, and others mention not using or needing this feature due to WhatsApp's built-in capabilities.
“WhatsApp's third-party integration is crucial since it enables users to connect the application with additional services and platforms, boosting its functionality and use. Businesses can use it to automate workflows, streamline procedures, and increase productivity, while consumers can use WhatsApp for a variety of things other than messaging.”
ad

analiza d.

researching new technologies or materials testing and analyzing products designing prototypes

“Third-party integrations in WhatsApp are important because they provide expanded features, enhance productivity, support multi-channel communication, automate tasks, and enable integration with other critical tools and systems. These integrations contribute to the versatility and effectiveness of WhatsApp for both personal and business use.”
mF

muhammed F.

teacher

Live Chat key features coverage

WhatsApp offers 4 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.7
Chat/Messaging4.8
Real-time Consumer-facing Chat4.6
Support Ticket Management
Mobile Access4.8
Transcripts/Chat History

Pros and cons based on 16,290 verified reviews

74% of users rated WhatsApp 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 16,290 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Facilitates family connections

Maintains personal connections

Cost-free communication

Effective communication tool

Enhances client interaction

Cons:

Privacy and data issues

Frequent bugs and crashes

Slow connection issues

High data consumption

Limited file transfer capabilities

See pros and cons details

Pricing

Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Slack logo
4.7
(24K)

User insights about the third-party integrations feature

Reviewers highlight Slack's extensive third-party integrations, noting its compatibility with Google Drive, Zoom, Outlook, GitHub, and many other tools. They find these integrations enhance productivity by allowing notifications and file sharing within Slack. Users appreciate the ease of setup and the ability to manage integrations directly from the app. However, some users mention less useful integrations with Google Calendar and Asana, and a desire for more control over notification settings to avoid spam.
“Slack has a plethora of extensions and third party integrations that work for our team. My personal favorite is when a notification is pushed to our group chat whenever someone closes a sale. It can be anything fun (like polls) or for business (like our billing system integration.)”
MR

Mark R.

Customer Experience Manager

“I integrate with Google Drive so I can easily see when someone comments or edits my docs. Rather than the notifications getting lost in my email, I am notified when a doc is edited right in Slack and it allows me to quickly access the correct file. ”
Verified reviewer profile picture

Karlee O.

Digital Marketing Specialist

Live Chat key features coverage

Slack offers 6 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.7
Chat/Messaging4.9
Real-time Consumer-facing Chat4.7
Support Ticket Management4.7
Mobile Access4.7
Transcripts/Chat History3.8

Pros and cons based on 24,035 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 24,035 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

HubSpot CRM logo
4.5
(4.4K)

User insights about the third-party integrations feature

Reviewers appreciate HubSpot CRM's robust third-party integrations, highlighting its seamless connections with popular apps like Slack, Zoom, Google Workspace, and Shopify. They find the integration with Gmail particularly valuable for using email templates. Users also mention the extensive range of pre-existing integrations and the ability to use tools like Zapier for custom connections. However, some users report issues with specific integrations, such as Salesforce and Outlook, which require customization or do not work smoothly.
“Hubspot easily integrates with gmail and a lot of other softwares that different teams use. So we don't have to worry about getting onboarded with Hubspot. Infact, it makes some daily tasks very easy to do. For example, when gmail is integrated with hubspot, we see an option to use templates while writing the email. So if we want to write an email to a lead but not make it very generic, we can use the template to save time and customize it. The templates are made by the team beforehand.”
SW

Sheen W.

Product Manager

“HubSpot CRM's Third Party Integrations are robust, offering seamless connections with popular apps like Slack, Zoom, and Google Workspace, which enhance its overall functionality.”
AV

Aaryaman V.

Sales Planner

Live Chat key features coverage

HubSpot CRM offers 3 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.7
Chat/Messaging
Real-time Consumer-facing Chat4.1
Support Ticket Management
Mobile Access4.3
Transcripts/Chat History

Pros and cons based on 4,451 verified reviews

61% of users rated HubSpot CRM 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,451 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Cons:

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Live Chat Software with Third-Party Integrations in 2026

Slack logo

A single place for team communication and workflows

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
WhatsApp logo

Real-time customer communications management software

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Read more about WhatsApp

Users also considered
HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Freshdesk logo
Category Leaders

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Engage visitors to your website 24/7 with Pipedrive’s Chatbot and Live Chat. Turn your window shoppers into qualified leads.

Read more about Pipedrive

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Zendesk Suite logo
Category Leaders

AI powered customer service across all channels

Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

Read more about Zendesk Suite

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LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
LiveChat logo
Category Leaders

AI-based live chat for customer support and sales teams

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Read more about LiveChat

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Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.

Read more about Zoho Desk

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Text Request logo
Category Leaders

Ignite customer engagement

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Read more about Text Request

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EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

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Intercom logo
Category Leaders

AI-powered customer service with helpdesk

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

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Nextiva logo

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

Tidio is a live chat software suite comprising help desk, live chat, chatbot, and AI agent products. Talk to your customers in real time, integrate the live chat widget with your website and social media, and set up chabots for when you're off-line to continue providing support and generating leads.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

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Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

Read more about Lime Connect

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Salesforce Service Cloud logo

AI powered customer service management platform

Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

Read more about Salesforce Service Cloud

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Broadly logo

Online review & reputation management for small businesses

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Read more about Broadly

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Bitrix24 logo

All in one business management workspace

100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Read more about Bitrix24

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Olark logo

Happier customers live chat with Olark

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Read more about Olark

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Weave logo

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

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Smartsupp logo
Category Leaders

Smartsupp–Live Chat, Chatbots, and Video Recordings

Smartsupp live chat connects you with your visitors. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard.

Read more about Smartsupp

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3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX Live Chat is a free live chat solution that offers extra calling capabilities and team communication features at no cost!

Read more about 3CX

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tawk.to logo
Category Leaders

Live chat support & messaging solution

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

Read more about tawk.to

Users also considered

Key features for Live Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Notifications: Reviewers appreciate the customizable and instant alerts for new messages, ensuring timely responses and improved productivity. 95% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Users highlight the convenience of real-time communication, multimedia sharing, and ease of use for both personal and professional interactions. 95% of reviewers rated this feature as important or highly important.
  • Real-time Consumer-facing Chat: Reviewers value the immediate, direct interaction with customers, enhancing support and increasing customer satisfaction. 91% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Users emphasize efficient tracking, prioritization, and resolution of issues, leading to improved organization and customer service. 90% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers find mobile connectivity essential for staying engaged and responsive, enabling communication and support on the go. 90% of reviewers rated this feature as important or highly important.
  • Transcripts/Chat History: Users appreciate the ability to reference past conversations, aiding in tracking, auditing, and improving communication strategies. 86% of reviewers rated this feature as important or highly important.