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Remote Support Software for Public Administrations (2026)

Last updated: February 2026

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63 software options

JumpCloud Directory Platform logo

A cloud directory platform for secure access to resources

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JumpCloud Directory Platform is available for Public Administrations and offers the following support options: Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat.

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NinjaOne logo
Category Leaders

Unified endpoint management & IT automation platform

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NinjaOne is available for Public Administrations and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

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InvGate Service Management logo

Web-based IT service desk software

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InvGate Service Management is available for Public Administrations and offers the following support options: FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat.

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Splashtop logo
Category Leaders

Remote access and remote support for specific use-cases.

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Splashtop is available for Public Administrations and offers the following support options: Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum.

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Slack logo

A single place for team communication and workflows

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Slack is available for Public Administrations and offers the following support options: FAQs/Forum, Knowledge Base, Email/Help Desk, Chat.

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TeamViewer logo

Remote support, remote access & device management software

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TeamViewer is available for Public Administrations and offers the following support options: FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat.

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Webex Suite logo

One app for everything. And everyone.

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Webex Suite is available for Public Administrations and offers the following support options: Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat.

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Freshdesk logo

Online helpdesk system and customer service software

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Freshdesk is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat.

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ScreenConnect logo
Category Leaders

Remote meeting platform for resolving customers' queries

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ScreenConnect is available for Public Administrations and offers the following support options: Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base.

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LiveAgent logo

Multichannel customer care solution with an AI chatbot

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LiveAgent is available for Public Administrations and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

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BeyondTrust Remote Support logo

Secure remote access software

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BeyondTrust Remote Support is available for Public Administrations and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep).

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Zoho Desk logo

Customer service software for businesses of all sizes

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Zoho Desk is available for Public Administrations and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

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AnyDesk logo

Remote desktop software

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AnyDesk is available for Public Administrations and offers the following support options: Email/Help Desk, Chat, Phone Support, Knowledge Base.

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Zoho Assist logo
Category Leaders

Cloud-based remote support solution

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Zoho Assist is available for Public Administrations and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support.

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ISL Light logo
Category Leaders

Remote support software & unattended remote access

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ISL Light is available for Public Administrations and offers the following support options: 24/7 (Live rep), Chat, Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base.

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Zoho Meeting logo

Web conferencing tool to host online meetings and webinars.

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Zoho Meeting is available for Public Administrations and offers the following support options: FAQs/Forum, Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat.

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GoToMyPC logo
Category Leaders

Remote support management solution

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GoToMyPC is available for Public Administrations and offers the following support options: Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk.

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JIRA Service Management logo

IT service platform for unified support

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JIRA Service Management is available for Public Administrations and offers the following support options: Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

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Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is available for Public Administrations and offers the following support options: Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support.

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SysAid logo

AI-enabled ITSM platform for businesses of all sizes

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SysAid is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep).

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Action1 logo
Category Leaders

Patching That Just Works

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Action1 is available for Public Administrations and offers the following support options: Chat, Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support.

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Pulseway logo
Category Leaders

All-in-one remote IT monitoring and management platform.

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Pulseway is available for Public Administrations and offers the following support options: Knowledge Base, Chat, Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep).

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Dameware logo

Remote-access system support tool for IT professionals

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Dameware is available for Public Administrations and offers the following support options: Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

Read more about Dameware

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Getscreen.me logo

Remote Desktop Access. Instant. From a web browser.

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Getscreen.me is available for Public Administrations and offers the following support options: Chat, Email/Help Desk, FAQs/Forum, Knowledge Base.

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Zight logo

Share information faster with visual context.

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Zight is available for Public Administrations and offers the following support options: Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum.

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