App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Concerto
Streamline front desk operations & improve CE
Concerto Alternatives & Competitors (2026)
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
Value for money
Starting price
No pricing info
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Speech Recognition
N/A
Engagement Tracking
N/A
Chat/Messaging
N/A
USAN Contact Suite for Amazon Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Extending the power and breadth of Amazon Connect
Value for money
No pricing info
Starting price
No pricing info
Functionality
Computer Telephony Integration
5/5
Transcripts/Chat History
5/5
Reporting/Analytics
5/5
Top Features
Real-Time Data
N/A
Chat Transcript
N/A
Visual Analytics
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational AI tool with natural language processing
Value for money
Starting price
No pricing info
Functionality
Third-Party Integrations
5/5
Activity Dashboard
5/5
Surveys & Feedback
5/5
Top Features
Visual Analytics
N/A
Email Management
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
Value for money
Starting price
No pricing info
Functionality
Chat/Messaging
5/5
Alerts/Escalation
5/5
Alerts/Notifications
5/5
Top Features
Speech Recognition
N/A
Email Management
N/A
CRM
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
Value for money
Starting price
No pricing info
Functionality
Performance Metrics
5/5
Real-time Conversations
5/5
One-to-One Messaging
5/5
Top Features
Natural Language Search
N/A
Speech Recognition
N/A
For Developers
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Data finds purpose with Squirro
Value for money
No pricing info
Starting price
No pricing info
Functionality
Knowledge Base Management
5/5
Full Text Search
5/5
Document Management
5/5
Top Features
Chat/Messaging
N/A
Pre-Configured Bot
N/A
Multi-Channel Management
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI solution for recruitment & employee engagement
Value for money
Starting price
No pricing info
Functionality
Real-time Scheduling
N/A
Online Booking
N/A
Job Requisition
N/A
Top Features
Email Management
N/A
Multi-Channel Communication
N/A
Lead Capture
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer Journey Solution
Value for money
Starting price
No pricing info
Functionality
Support Ticket Management
N/A
Prioritization
N/A
Automated Routing
N/A
Top Features
Real-Time Data
N/A
CRM
N/A
Speech Recognition
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel virtual assistant platform
Value for money
Starting price
No pricing info
Functionality
Contextual Guidance
N/A
Canned Responses
N/A
Transfers/Routing
N/A
Top Features
Natural Language Search
N/A
Communication Management
N/A
Real-Time Monitoring
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build AI agents. No code. No limits.
Value for money
Starting price
No pricing info
Functionality
Live Chat
5/5
Social Media Integration
5/5
Sentiment Analysis
5/5
Top Features
Pre-Configured Bot
N/A
Visual Analytics
N/A
Chat/Messaging
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smith.ai: A superior 24/7 customer engagement solution.
Value for money
Starting price
No pricing info
Functionality
Third-Party Integrations
5/5
SMS Messaging
5/5
Real-time Conversations
5/5
Top Features
Natural Language Search
N/A
Email Management
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The #1 AI-powered customer messaging platform for retailers
Value for money
Starting price
No pricing info
Functionality
Live Chat
5/5
Transcripts/Chat History
5/5
Support Ticket Management
5/5
Top Features
Engagement Tracking
N/A
Speech Recognition
N/A
Reporting & Statistics
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational AI platform
Value for money
Starting price
No pricing info
Functionality
Performance Metrics
N/A
Contextual Guidance
N/A
Live Chat
N/A
Top Features
CRM
N/A
Email Management
N/A
Communication Management
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversation insights to drive rep performance improvements
Value for money
Starting price
No pricing info
Functionality
Reporting/Analytics
5/5
Commenting/Notes
5/5
Scheduled Recording
5/5
Top Features
For Developers
N/A
Natural Language Search
N/A
Multi-Channel Management
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enabling meaningful conversations.
Value for money
Starting price
No pricing info
Functionality
Knowledge Base Management
N/A
Virtual Personal Assistant (VPA)
N/A
Collaboration Tools
N/A
Top Features
Natural Language Search
N/A
Visual Analytics
N/A
Speech Recognition
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Platform that makes customer interactions simple & efficient
Value for money
Starting price
No pricing info
Functionality
Speech Synthesis
5/5
Multi-Language
5/5
Multi-Channel Communication
5/5
Top Features
Natural Language Search
N/A
Email Management
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Digital experience platform & content management solution
Value for money
Starting price
No pricing info
Functionality
Data Import/Export
5/5
Mobile Access
4/5
Electronic Signature
4/5
Top Features
CRM
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational AI platform for finance industry
Value for money
Starting price
No pricing info
Functionality
No-Code
4.7/5
Workflow Configuration
4.5/5
Business Process Automation
4.5/5
Top Features
Multi-Channel Management
N/A
Reporting & Statistics
N/A
Real-Time Monitoring
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational AI platform
Value for money
Starting price
No pricing info
Functionality
AI/Machine Learning
5/5
Computer Telephony Integration
5/5
Chatbot
5/5
Top Features
Natural Language Search
N/A
Communication Management
N/A
Chat Transcript
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Certainly is a powerful Conversational AI Chatbot builder
Value for money
No pricing info
Starting price
No pricing info
Functionality
SMS Messaging
N/A
Search/Filter
N/A
Process/Workflow Automation
N/A
Top Features
Email Management
N/A
Engagement Tracking
N/A
Communication Management
N/A