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Engagely
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
World's Leading Conversational Customer Engagement Platform
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Engagely - 2026 Pricing, Features, Reviews & Alternatives
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Engagely overview
What is Engagely?
engagely.ai is an award-winning Customer Engagement Automation platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The robust Conversational AI platform is a smart combination of AI and Human Intelligence that helps businesses create consistent & personalized experiences across Chat, Voice, Email, & WhatsApp to drive superior Customer Engagement.
engagely's domain-specific solid knowledge, intelligence, and industry AI models allow complete automation of business processes and cater real-time on-demand resolutions for growing companies as well as for the well-established brands. The transformative conversational AI platform with its proprietary NLU models is trained and tested to accurately identify the intent of complex multi-intent utterances & lets it configure popular live agent software in order to seamlessly route high-value complex queries to human agents. engagely.ai is an easy-to-use, all-in-one AI assisted no-code platform that helps build and deploy smart and intelligent bots in less than a week's time. The Omnichannel platform with its unique action-intent engine can understand customer intents to drive exceptional engagements across 35+ channels and 120 global languages. engagely.ai has implemented over 100 enterprise-grade bots for renowned organizations across India, Australia, Canada, Mexico, Myanmar, Peru, Philippines, Singapore, South Africa, Thailand, UAE and US.
engagely.ai’s vision is to transform businesses with complete automation of Customer Engagement across the globe. We are more than happy to partner with organizations that strive for excellence through technology and create winning stories for their customers and themselves.
Key benefits of using Engagely
engagely.ai’s Conversational AI Bots help businesses segregate leads from contacts by identifying and qualifying their intent using conversations and assigning them to the sales team instantly with its CRM integration. It lets businesses engage potential customers proactively, answer FAQs effectively, and recommend products to increase conversions dramatically.
* Improved Revenue
engagely.ai helps increase online sales & revenue by providing personalized customer experiences to help customers find the exact product they need. Leveraging engagely‘s powerful ML-powered recommendation engine can help seamlessly upsell and cross-sell to the customers. Thus improving the revenue drastically.
* Reduced Operational Cost
engagely.ai‘s ML engine enables it to train itself on the go, thereby saving training time and cost significantly. engagely can work round the clock without human intervention for simple as well as complex queries and save contact center costs by implementing AI-enabled Voice and Chatbots.
* Better Productivity
engagely can save customer support agents' time by handling routine and repetitive queries so that the agents can focus on more crucial and complex issues. engagely's Chatbot works as the first runner and filter the FAQs and pass the baton to the human agent if and when required. Thus giving enough time to the agents to do more meaningful and high-quality work.
* Improved NPS & CSAT
engagely lets businesses transform the customer engagement and experience with rich media messages, customized greetings, video, maps and other forms of multimedia messages. It helps respond to the customers in seconds, with high accuracy. All of this leads to better customer satisfaction, thus improving brand’s NPS and CSAT.
Starting price
Alternatives
with better value for money
Engagely’s user interface
Engagely reviews
Overall rating
4.2
/5
5
Positive reviews
80
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.8/10
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Engagely's key features
Most critical features, based on insights from Engagely users:
All Engagely features
Features rating:
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Engagely support options
Typical customers
Platforms supported
Support options
Training options
Engagely FAQs
Engagely has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Engagely support?
Engagely supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai
Q. Does Engagely offer an API?
No, Engagely does not have an API available.
Q. What other apps does Engagely integrate with?
Engagely integrates with the following applications:
Messenger, Google Analytics 360, Telegram, Alexa, WhatsApp, Twitter/X, Twilio
Q. What level of support does Engagely offer?
Engagely offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat