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Salesforce Customer360 Logo

Comprehensive Salesforce Suite

Table of Contents

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Is this product right for your business?

Find out with a

Salesforce Customer360 - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Salesforce Customer360 overview

What is Salesforce Customer360?

Salesforce Customer 360 is a suite that encompasses a range of solutions designed to help businesses connect with their customers in a whole new way. By leveraging connected data and trusted AI, Salesforce enables marketing, sales, commerce, service, IT, and data teams to work smarter, be more productive, and deliver seamless customer experiences.

Customer 360 allows businesses to connect all their data, providing teams with a complete view of every customer. This unified approach allows teams to deliver personalized experiences at the right time, ensuring customer satisfaction and loyalty.

Starting price


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Salesforce Customer360’s user interface

Ease of use rating:

Salesforce Customer360 reviews

Overall rating

4.8

/5

48

Positive reviews

98

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.94/10
Rating distribution

5

4

3

2

1

38

9

0

1

0

Pros
“Overall it is an excellent product to manage the sales process. My experience was positive and I would definitely recommend it to others.”
ED

Eugene D.

Project Manager

“I am very satisfied with this product and would recommend it to anyone looking to improve their internal processes (this extends to a wide pool of teams, sales, marketing, operations, etc.).”
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Benjamin S.

Manager, Network Performance Analytics

“I love the ability that Salesforce gives us to really hone in on our partner interactions and create a comprehensive do not call list.”
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Benjamin S.

Manager, Network Performance Analytics

Cons
“Sometimes we run into issues where generally tech saavy people have trouble navigating and using some of the features in sales force.”
AM

Andrew M.

Program manager

“Occasional lags and slow loading times, particularly when dealing with large datasets.”
kc

kaan c.

Account Manager

“Initially it can be difficult for new users who do not have any knowledge about the platform.”
FD

Faith D.

Business development manager

Who uses Salesforce Customer360?

Based on 48 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Accounting
Consumer Services
Hospital & Health Care
Others

Use cases

CRM
Sales Tracking
Customer Service
Account Management
Business Management

Salesforce Customer360's key features

Most critical features, based on insights from Salesforce Customer360 users:

Sales pipeline management
Lead management
Reporting/Analytics
Contact management
Pipeline management
Customer database

All Salesforce Customer360 features

Features rating:

Workflow management
Sales reports
Reporting & statistics
Real-Time data
Productivity tools
Interaction tracking
Activity dashboard
Activity tracking
Communication management
CRM
Lead capture
Collaboration tools
Alerts/Notifications
Data import/export
Campaign management
Third-Party integrations
Data security
Financial management
Machine learning
Marketing automation
Multi-Channel communication
Natural language processing
Performance metrics
Customer journey mapping

Salesforce Customer360 awards

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Salesforce Customer360 support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Salesforce Customer360 FAQs

Q. Who are the typical users of Salesforce Customer360?

Salesforce Customer360 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does Salesforce Customer360 support?

Salesforce Customer360 supports the following languages:
English


Q. Does Salesforce Customer360 offer an API?

No, Salesforce Customer360 does not have an API available.

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