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Smartsupp
5
245
4
80
3
13
2
3
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
Table of Contents
Is this product right for your business?
Find out with a
Smartsupp - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Smartsupp overview
Based on 343 verified user reviews
What is Smartsupp?
Reviews for Smartsupp come from a wide variety of industries, including retail (9% of reviewers), information technology and services (6%), and internet (5%). The most frequent use case for Smartsupp cited by reviewers is live chat (83% of reviewers).
What do users say about Smartsupp pricing?
Most reviewers indicate that Smartsupp delivers strong value for money, especially praising the generous free plan and affordable paid options. However, some users report that recent price increases and locked features limit accessibility for certain businesses.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Live Chat
Integrations
Customer Support
Chat and Email Communication
Pricing
Smartsupp’s user interface
Smartsupp pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.8
Customer support
4.5
Reviews sentiment
What do users say about Smartsupp?
Reviews for Smartsupp come from a wide variety of industries, including retail (9% of reviewers), information technology and services (6%), and internet (5%). The most frequent use case for Smartsupp cited by reviewers is live chat (83% of reviewers).
Select to learn more
Who uses Smartsupp?
Based on 343 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Smartsupp's key features
Most critical features, based on insights from Smartsupp users:
All Smartsupp features
Features rating:
Smartsupp alternatives
Smartsupp
Starting from
17
Per month
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Starting from
15
/user
Per month
Tidio
Starting from
24.17
Per month
Intercom
Starting from
39
/user
Per month
Smartsupp pricing
Pricing plans
Pricing details:
User opinions about Smartsupp price and value
Value for money rating:
Of 54 reviews that provide robust commentary on Smartsupp's price and value, mention it in a positive light.
Most reviewers indicate that Smartsupp offers strong value for money, especially highlighting the generous and functional free version, which many users say meets the needs of small businesses, non-profits, and new ventures. Users think the free plan provides a wide range of features and appreciate that it is available indefinitely, allowing them to test the service thoroughly before committing to a paid plan. Some reviewers find the transition from free to paid plans worthwhile, citing enhanced capabilities and a positive cost-benefit ratio. Reviewers appreciate the reasonable pricing structure and note that the paid versions are affordable compared to similar tools, with some users mentioning that the free trial and discounts make upgrading more accessible.
However, some users report that the cost of the paid plans can be a barrier, particularly for those in regions with weaker currencies or for businesses with limited budgets. Some reviewers feel that recent price increases have made the service less accessible, and a few mention that essential features are locked behind paid tiers, limiting the usefulness of the free version for more advanced needs. Users also say that the pricing could be more competitive compared to other solutions.
, and
Smartsupp integrations (21)
Integrations rated by users
We looked at 343 user reviews to identify which products are mentioned as Smartsupp integrations and how users feel about them.
Integration rating: 4.7 (3)
“Prestashop est connecté au PIM via l'API pour la création et la mise à jour de nos données produits.”
Jonathan T.
Analyste Programmeur
Integration rating: 4.7 (3)
“Website Integration - Selling Platform”
Gavin L.
Director, FE Consultant, Teacher-Educator, Author
Integration rating: 5.0 (2)
“Integration with WordPress is not very important on its own because WordPress is mainly used for content, not payments. PayPal usually works through plugins, so the direct integration is less important. It is useful, but not essential for most users.”
Hana Ř.
Leader of Inventory
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Smartsupp support options
Typical customers
Platforms supported
Support options
Training options
Smartsupp FAQs
Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs. As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers. • Live Chat, Facebook and Email Integration, all in one platform – Start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales. • Chatbot – Smartsupp's chatbot is your new shopping assistant that works 24/7. The chatbot is the best way to help your business save time, money, and resources by helping your agents answer frequently asked questions, collect leads, and assisting customers with shopping, even while you’re sleeping. • Video Recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers. • Mobile App – Get closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go. • Visit our website to get the full list of features: https://www.smartsupp.com/pricing
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