App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Avalara
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automated tax compliance for global businesses
Table of Contents
Avalara - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Avalara overview
What is Avalara?
Avalara is a tax compliance software that automates and streamlines tax management across multiple tax types and jurisdictions. The solution addresses complex requirements for sales and use tax, value added tax, goods and services tax, property tax, consumer use tax, communications tax, and occupancy tax through a cloud based architecture. The software serves organizations of various sizes and supports industries such as manufacturing, retail, software, hospitality, telecommunications, government, supply chain, and energy. The platform’s core service, AvaTax, delivers real time tax calculation capabilities with precision at the address level. The feature set includes determination of tax liabilities, preparation and filing of returns, management of exemption certificates, cross border compliance, support for electronic invoicing, and live reporting. Avalara integrates with third-party enterprise resource planning solutions, e-commerce platforms, point of sale systems, and accounting applications. An open application programming interface enables custom connections for systems without prebuilt integrations. Additional modules extend the platform to cover business license management, property tax compliance, digital invoicing compliance, processing of information returns, tariff code classification, and tax risk assessment. A centralized compliance dashboard provides visibility into obligations, filings, and reporting status while ensuring secure handling of sensitive financial data and adherence to global data protection requirements.
Who uses Avalara?
By industry, Avalara reviewers are most commonly professionals in retail (17%). The most frequent use case for Avalara cited by reviewers is sales tax (99% of reviewers).
What do users say about Avalara pricing?
Some reviewers feel Avalara is reasonably priced and offers affordability, but many users report high and confusing costs, unexpected fees, and extra charges for customer service. Users indicate the value often does not justify the expense.
Starting price
Pros & Cons
Intuitiveness
Analytics
Efficiency
Responsiveness
Glitches
Connectivity
Avalara’s user interface
Avalara pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.5
Features
3.9
Ease of use
3.8
Customer support
3.4
Reviews sentiment
What do users say about Avalara?
Reviewers indicate Avalara automates complex tax calculations, streamlines compliance, and integrates with various accounting systems, saving significant time and reducing manual errors. They find automated reporting and filing across multiple jurisdictions helpful, and appreciate not having to track changing tax rates themselves. Some feel the initial setup and integration can be complicated and time-consuming, especially with custom systems or e-commerce platforms.
Users report mixed experiences with customer support, often describing slow response times and inconsistent assistance with technical or billing issues. They mention occasional software glitches, confusing interfaces, and challenges with onboarding, but say the platform generally improves efficiency once implemented.
Select to learn more
Who uses Avalara?
Based on 349 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Avalara's key features
Most critical features, based on insights from Avalara users:
All Avalara features
Features rating:
Avalara alternatives
Avalara
Starting from
No pricing info
TaxCloud
Starting from
19
Per month
Acumatica Cloud ERP
Starting from
No pricing info
Spendwise
Starting from
9
Per month
Avalara integrations (215)
Integrations rated by users
We looked at 349 user reviews to identify which products are mentioned as Avalara integrations and how users feel about them.
Integration rating: 4.2 (5)
“we generate invoices with QBO and Avalara calculates the sales taxes in it.”
George M.
Finance Lead
Integration rating: 5.0 (2)
“Automatically adds sales tax to our invoices. We have customers throughout the United States.”
Lisa D.
Billing Administrator
Integration rating: 5.0 (1)
“Automatically adds sales tax to our invoices. We have customers throughout the United States.”
Lisa D.
Billing Administrator
Integration rating: 2.0 (3)
Integration rating: 2.5 (2)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Avalara customer support
What do users say about Avalara customer support?
Customer support rating:
We analyzed 104 verified user reviews to identify positive and negative aspects of Avalara customer support.
A limited number of users found support staff knowledgeable, courteous, and diligent in resolving issues.
The majority of users report slow response times and long wait periods when contacting customer support.
Common user feedback highlights difficulty reaching support or getting consistent, helpful answers to complex issues.
Widely noted by reviewers, frequent changes in support reps and lack of follow-up make issue resolution frustrating.
Support options
Training options
To see what individual users say about Avalara's customer support, check out the review snippets below.
“As mentioned in the title, there is a bit of a learning curve with the software, but Avalara has an amazing customer service team to help guide us along the way. ”
George M.
Finance Lead
“Avalara failed to support us during the implementation period in that we could not even reach our implementation specialist for nearly a month after contracting with them!”
Brian G.
Accounting Manager
“Calling in takes forever and trouble tickets, it seems the biggest goal is to close as fast as possible which isn't always the best customer service.”
Tausha T.
Business Resource Manager
Avalara FAQs
Avalara has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What are the benefits of using Avalara?
Q. What languages does Avalara support?
Avalara supports the following languages:
English
Q. Does Avalara offer an API?
Yes, Avalara has an API available for use.
Q. What other apps does Avalara integrate with?
Avalara integrates with the following applications:
Wix, MYOB Acumatica, Shopify Plus, Drupal, Adobe Commerce, WooCommerce, Enterprise, X-Cart, Pinnacle Cart, PrestaShop, Sage Intacct, QuickBooks Online Advanced, Infor CloudSuite, Zuora, Zoho Books, Dynamics 365, Shift4Shop, NetSuite, WordPress, Stripe, SAP Business One, Epicor Advanced MES, Sage 500, Dynamics 365 Business Central, QuickBooks Online, EtsyHunt, Acumatica Cloud ERP, Mandata TMS, Xero, BigCommerce, Shopify
Q. What level of support does Avalara offer?
Avalara offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
