The support I am getting from the limelight team is the best I have ever experienced with a software company. I reach out to them, and they are immediately trying to help me out.
The best part of Limelight is the ease of use. It's very user friendly and easy to pick up.
Customer service is really good. The CDN functionality is awesome and helped speed up our website considerably.
All transactions have to be loaded which is a drag on API call time and size. In order to see the transactional line items you have to be at the lowest level of dimension.
Inability to change column or row members once a template or report is created.
The end user does not have much control/ability to customize reports (i.e. they cannot sort based on any column; that is hard coded in the back of the report).