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Razorpay
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based payment processing software
Table of Contents
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Razorpay - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Razorpay overview
What is Razorpay?
Razorpay is a cloud-based payment processing software designed to help midsize and large businesses manage finances through payment gateways, vendor payouts, and subscription options. It enables organizations to accept payments from customers through various methods and automate payouts to vendors and employees.
The platform includes online onboarding, feature-filled checkout, and performance tracking functionalities. Enterprises can utilize Razorpay’s payment pages to accept payments with a custom-branded online store. It allows stakeholders to accept international and domestic payments with automated payment receipts.
Razorpay offers an event registration module, which allows users to register event attendees online and send automated receipts to them in real-time.
Starting price
Alternatives
with better value for money
Pros & Cons
Flexibility
Usability
Charges
Responsiveness
Razorpay’s user interface
Razorpay pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.3
Features
3.8
Ease of use
3.8
Customer support
3.1
Reviews sentiment
What do users say about Razorpay?
Reviewers appreciate Razorpay for its wide range of payment options, easy integration, and user-friendly interface, making payment collection straightforward for businesses of all sizes. They find it flexible for accepting payments via cards, UPI, net banking, and wallets, and say it streamlines online transactions and boosts customer satisfaction. Some mention that fees can be higher compared to other gateways and wish for more customization options.
Users report mixed experiences with customer support, noting that response times can be slow and issues sometimes remain unresolved. They feel the dashboard is generally easy to use, though some find navigation confusing.
Select to learn more
Who uses Razorpay?
Based on 112 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Razorpay's key features
Most critical features, based on insights from Razorpay users:
All Razorpay features
Features rating:
Razorpay alternatives
Razorpay
Starting from
Free
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Per month
Buddy Punch
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Razorpay pricing
Value for money rating:
Starting from
Free
User opinions about Razorpay price and value
Value for money rating:
To see what individual users think of Razorpay's price and value, check out the review snippets below.
aka r.
Founder
Sachin S.
Business Development Manager
Razorpay integrations (160)
Integrations rated by users
We looked at 112 user reviews to identify which products are mentioned as Razorpay integrations and how users feel about them.
Integration rating: 5.0 (1)
“Payment links are added when invoices are generated from ProfitBooks. Once the payment is made, accounting entries are automatically recorded.”
Harshal K.
CEO
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Razorpay customer support
What do users say about Razorpay customer support?
Customer support rating:
We analyzed 42 verified user reviews to identify positive and negative aspects of Razorpay customer support.
A small group of reviewers found Razorpay's customer support team knowledgeable, friendly, and helpful with queries.
Widely noted by reviewers, Razorpay's support is slow to respond, with tickets often taking days or weeks to resolve.
Frequently reported by users, there is no reliable direct contact—calls and emails often go unanswered or unresolved.
A significant portion of users experienced unhelpful, generic responses, with issues closed without real solutions.
Support options
Training options
To see what individual users say about Razorpay's customer support, check out the review snippets below.
“Razorpay's customer service is top rate - responses are prompt and helpful.”
Krutika R.
Recruitment Specialist
“Have raised more than 12 complaint tickets for POS not working since 4 months and its useless staff and grievance cell and the nodal escalation team kept replying it would be attended with priority.”
Dr H.
Medical Director
“Furthermore, I felt that my case was not being taken seriously or prioritized appropriately, as the support team kept giving me generic assurances that they had raised the issue but provided no real solutions.”
Virender S.
Website admin
Razorpay FAQs
Razorpay has the following pricing plans:
Pricing model: Free
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Razorpay?
Razorpay has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Razorpay support?
Razorpay supports the following languages:
French
Q. Does Razorpay support mobile devices?
Razorpay supports the following devices:
Android, iPad, iPhone
Q. Does Razorpay offer an API?
No, Razorpay does not have an API available.
Q. What level of support does Razorpay offer?
Razorpay offers the following support options:
24/7 (Live rep)
