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Surfly

Universal Co-browsing and Collaboration Technology

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Surfly Pricing, Features, Reviews and Alternatives

Surfly product overview

What is Surfly?

Surfly is a secure co-browsing and collaboration technology that lets you upgrade any conversation, from any channel. Customers simply click a link or button, and their co-browsing session instantly begins in their browser window, and you see what they see. With Surfly there is no software to download and no code to add to your website.

Key benefits of using Surfly

- Universal co-browsing that works on the whole web, even digital assets you don't own, without needing to make changes to the original application
- Website or App Integration
- Open APIs
- Security and privacy compliance (ISO27001, HIPAA, PCI DSS, GDPR)
- Single Sign-on
- Field masking
- Action logs
- Behavior control
- On-premise deployment possible

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
FAQs/Forum
Knowledge Base
Email/Help Desk

Training options

Documentation
Live Online
Videos
Webinars
In Person

Surfly pricing information

Value for money

4.2

/5

6

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Surfly features

Functionality

4.7

/5

6

Total features

71

18 categories

Most valued features by users

API
Third Party Integrations
Compliance Management
Alerts/Notifications
Billing & Invoicing
Workflow Management
Audit Trail
Document Management

Surfly users reviews

Overall Rating

4.7

/5

6

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

4

2

0

0

0

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best collaboration tool I've seen!

Reviewed 4 years ago

Still a huge believer in Surfly's future. Great support and technical capabilities!

Pros

Anyone can use it, right away. Very useful for live collaboration on any website. (even in a logged in area) Saves so much time and frustration with communications. Makes online interaction so much more meaningful and actually enjoyable. The future of online for human to human interactions. (the rest will be with AI and bots).

Cons

So many options . Sometimes hard to understand how to integrate with other services in business. White label is somewhat limited.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A product for the future

Reviewed 9 days ago

Surfly have been a joy to work with, the system has been reliable and is easy to use and as a team they take feedback seriously actioning any system errors and development ideas.

Pros

The Screen sharing, ease of use and privacy features are the obvious stand outs but also what made Surfly such a success within our business was the ease of implementation along with the dedicated support offered by the Surfly team.

Cons

depending on your needs for the system we have found that the biggest limiting factor has been its inability to view Applications, it is a feature that is becoming increasingly important as more of our systems move from web based on application based browsing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Jayden's review

Reviewed 9 days ago
Pros

Signatures are much smoother compared to other remote platforms.

Cons

Setup remote session 5-10 minutes before the appointment time. Best if it can reschedule in advance.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Surfly Co-browsing

Reviewed 4 months ago
Pros

Surfly comes with an easy to use Cobrowse and Video functionality to support Customer Engagement and Customer service sectors. This will give an additional tier to get closer to Customer excellence. Surfly presales and after sales support is amazing. Surfly is always available to support their partners and customers.

Cons

Surfly should look at providing a node in GCC and India cloud to avoid any data regulations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great tool to teach customers and new sales associates regarding certain technical techniques.

Reviewed 20 days ago

The pandemic made it difficult to visit the sites where our ropes are used and teach the correct splicing methods as well as provide information on how to make them last longer. With Surfly this is no longer an issue. Even now we are siving money not having to visit the customes so often.

Pros

We primarily use this to train new customers and new sales associates the correct splicing techniques for our ropes. Really easy to deploy with new customers and makes it easier to teach without having to visit.

Cons

Quite happy with this tool. No real complaints. Plan to start usage in our sister organization too.

Surfly FAQs and common questions

Q. What type of pricing plans does Surfly offer?

Surfly has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Surfly?

Surfly has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Surfly support?

Surfly supports the following languages:
Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Italian, Japanese, Korean, Polish, Portuguese, Portuguese, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian


Q. Does Surfly offer an API?

Yes, Surfly has an API available for use.


Q. What other apps does Surfly integrate with?

Surfly integrates with the following applications:
NICE CXone, Avaya Contact Center Select, Drift, Intercom


Q. What level of support does Surfly offer?

Surfly offers the following support options:
24/7 (Live rep), Chat, FAQs/Forum, Knowledge Base, Email/Help Desk

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