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Surfly Logo

Surfly

4.7
(13)

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Universal Co-browsing and Collaboration Technology

(2)

Surfly Pricing, Features, Reviews and Alternatives

Surfly FAQs

Q. What type of pricing plans does Surfly offer?

Surfly has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Surfly?

Surfly has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Surfly support?

Surfly supports the following languages:
Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Italian, Japanese, Korean, Polish, Portuguese, Portuguese, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian


Q. Does Surfly offer an API?

Yes, Surfly has an API available for use.


Q. What other apps does Surfly integrate with?

Surfly integrates with the following applications:
Avaya UCaaS, NICE CXone, Drift, Intercom


Q. What level of support does Surfly offer?

Surfly offers the following support options:
24/7 (Live rep), Chat, FAQs/Forum, Knowledge Base, Email/Help Desk

Surfly product overview

What is Surfly?

Surfly is a secure co-browsing and collaboration technology that lets you upgrade any conversation, from any channel. Customers simply click a link or button, and their co-browsing session instantly begins in their browser window, and you see what they see. With Surfly there is no software to download and no code to add to your website.

Key benefits of using Surfly

- Universal co-browsing that works on the whole web, even digital assets you don't own, without needing to make changes to the original application
- Website or App Integration
- Open APIs
- Security and privacy compliance (ISO27001, HIPAA, PCI DSS, GDPR)
- Single Sign-on
- Field masking
- Action logs
- Behavior control
- On-premise deployment possible

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
FAQs/Forum
Knowledge Base
Email/Help Desk

Training options

Documentation
Live Online
Videos
Webinars
In Person

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Surfly pricing information

Value for money

4.0

/5

13

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Surfly features

Functionality

4.7

/5

13

Total features

73

18 categories

Most valued features by users

Third Party Integrations
API
Alerts/Notifications
Compliance Management
Workflow Management
Billing & Invoicing
Audit Trail
Document Management

Functionality contenders

Surfly users reviews

Overall Rating

4.7

/5

13

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.54/10
Rating distribution

5

4

3

2

1

9

4

0

0

0

Pros
However, I am pleasantly surprised by how user friendly and simple Surfly is to use. I really like how seamless it is to screen share and collaborate with co-workers through the program.
Surfly have been a joy to work with, the system has been reliable and is easy to use and as a team they take feedback seriously actioning any system errors and development ideas.
Surfly presales and after sales support is amazing. Surfly is always available to support their partners and customers.
Cons
Sometimes hard to understand how to integrate with other services in business. White label is somewhat limited.
The pandemic made it difficult to visit the sites where our ropes are used and teach the correct splicing methods as well as provide information on how to make them last longer.
Surfly should look at providing a node in GCC and India cloud to avoid any data regulations.

Overall rating contenders

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Shawn K.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best collaboration tool I've seen!

Reviewed 5 years ago

Still a huge believer in Surfly's future. Great support and technical capabilities!

Pros

Anyone can use it, right away. Very useful for live collaboration on any website. (even in a logged in area) Saves so much time and frustration with communications. Makes online interaction so much more meaningful and actually enjoyable. The future of online for human to human interactions. (the rest will be with AI and bots).

Cons

So many options . Sometimes hard to understand how to integrate with other services in business. White label is somewhat limited.

SK
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Sergey K.

Insurance, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Surfly great co browsing product

Reviewed 5 months ago

Product, customer support, and stability have a decent number of good features. If you enterprise, you can have additional features and a privet cloud for version management.

Pros

We use Surfly as an API and build an in-house workflow for our business units. We managed to cut the sales representative time on call by 40 %. The co-browsing feature also helps us improve customer engagement in the process.

Cons

We don't have local language support (RTL language)

WE
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Whitney E.

Real Estate, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Something to get use to!

Reviewed 2 months ago
Pros

At first I wasn't a big fan of trying something new, like Surfly. However, I am pleasantly surprised by how user friendly and simple Surfly is to use. I really like how seamless it is to screen share and collaborate with co-workers through the program.

Cons

What I like the least about Surfly is how confusing the interface is. I would like something simple to be able to ensure everyone is able to log in and view the meeting and what is being shared.

FK
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Franco K.

Cosmetics, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Next level sales tool

Reviewed a month ago
Pros

- easy integration - good set of functionalities - easy configurable

Cons

- can't tell at the moment, but pricing is quite high but tool gives high value

JB
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James B.

Insurance, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A product for the future

Reviewed 2 years ago

Surfly have been a joy to work with, the system has been reliable and is easy to use and as a team they take feedback seriously actioning any system errors and development ideas.

Pros

The Screen sharing, ease of use and privacy features are the obvious stand outs but also what made Surfly such a success within our business was the ease of implementation along with the dedicated support offered by the Surfly team.

Cons

depending on your needs for the system we have found that the biggest limiting factor has been its inability to view Applications, it is a feature that is becoming increasingly important as more of our systems move from web based on application based browsing.

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