Doxy.me - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Doxy.me's Two-Way Audio & Video capabilities for facilitating real-time communication and visual assessments, which are essential for telehealth services. They find it valuable for maintaining client connections during sessions, especially in mental health and therapy. Users report that the quality is generally reliable, though some experience occasional lag or glitches. They also appreciate the flexibility to turn off video or audio as needed, enhancing comfort and privacy during sessions. Of the 44 Doxy.me users who gave detailed accounts of their use of Two-Way Audio & Video, 100% rated this feature as important or highly important.

Users report that Doxy.me's Virtual Waiting Room is helpful for managing client flow and communication. They appreciate being able to see when clients log in and how long they have been waiting. Reviewers highlight the ability to customize the waiting room with welcome messages, links, and branding. They find it useful for maintaining privacy and sending messages to clients while they wait, ensuring a smooth transition between sessions. Of the 78 Doxy.me users who gave detailed accounts of their use of Virtual Waiting Room, 96% rated this feature as important or highly important.

Reviewers indicate that Doxy.me's HIPAA Compliant aspect provides confidence in the platform's security and privacy. They appreciate the assurance of end-to-end encryption and the absence of patient data storage on central servers. Users emphasize the importance of HIPAA compliance for legal and ethical reasons, particularly in mental health and telehealth services. They feel reassured that their clients' information is protected, meeting necessary legal requirements. Of the 92 Doxy.me users who gave detailed accounts of their use of HIPAA Compliant, 96% rated this feature as important or highly important.

Users find Doxy.me's One-to-One Messaging valuable for maintaining communication during sessions, especially when audio or video issues arise. They appreciate being able to send messages to clients in the waiting room or during connectivity problems. Reviewers highlight its usefulness for private discussions and providing instructions or reminders. They report that this capability enhances the overall communication experience, ensuring sessions can continue smoothly despite technical difficulties. Of the 19 Doxy.me users who gave detailed accounts of their use of One-to-One Messaging, 84% rated this feature as important or highly important.

Reviewers highlight Doxy.me's Video Conferencing as essential for telehealth services, allowing for real-time visual and audio communication. They appreciate the ability to conduct sessions with multiple participants, such as family members or other providers. Users report that the video quality is generally good, though it can be affected by internet connectivity. They find it convenient for remote consultations and appreciate the pre-call test option to ensure smooth sessions. Of the 67 Doxy.me users who gave detailed accounts of their use of Video Conferencing, 84% rated this feature as important or highly important.