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Doxy.me

Telemedicine solution for healthcare professionals & clinics

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Doxy.me Reviews - Page 2

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1,135 reviews

Recommended

JD
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Judith D.

Mental Health Care, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A pretty good experience overall

Reviewed a year ago

Overall doxy has been my go-to platform for almost all of my therapy sessions. It has been reliable with very few exceptions. Lately (April 2023) I've noticed a less robust connection, but I also moved so it could be my location or new service provider. Not sure yet!

Pros

I most appreciate the ease of use. Clients don't need special software and can quickly be brought to my waiting room with one click. I also appreciate that this is HIPAA compliant so I can meet my ethical requirement to provide a secure site for clients, especially those paying with medical insurance. I am grateful for the free service!

Cons

It would be great if there was a (loud?) notification sound when sending a message in the chat feature, because I've noticed when I send a message, many times my clients don't even realize I've sent one.For those people saying the connection is bad with clients doing the calls from their car; I've come to realize that when someone logs in from their phone the connection is way better if the person turns off their WiFi on their phone. It seems like leaving the WiFi on causes the phone to keep searching for WiFi connections and slows down the connection. It works WAY better using the data, so if my clients have unlimited data I always recommend they use their data plan for the call.

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Noorayne C.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It's an awesome tool and inexpensive!

Reviewed a year ago

The major benefit of using Doxy.me is the ease with which it can be used. So, in my private practice, it's easy to incorporate; I need to remind my client the day before their appointment by sending them a copy of the link, and all they need to do is click it and enter their name in the sign-in box and wait until I come in to meet them. Doxy.me has saved me thousands of dollars on expensive online programs, which tend to be more complicated.

Pros

One of the things I like most about Doxy.me is that it meets the requirement to be PHIPA/PIPEDA-compliant. In addition, it is easy to learn how to use, and it was easy to incorporate into my online psychotherapy sessions; my clients like the simplicity and ease to which they can connect (there is nothing to download just a click to the link which I provide to them).

Cons

The part I do not like about Doxy.me is that it tends to experience issues (i.e., the screen will at times freeze or one of us cannot hear the other person, or we're out of sync); however, the good news, I can request by using the Chat Box, to log out and sign in again simply. This will typically fix the issue, and if not, I have them repeat the process.