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Doxy.me

Telemedicine solution for healthcare professionals & clinics

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(44)

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Doxy.me Reviews - Page 3

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1,134 reviews

Recommended

PS
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Paris S.

Mental Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Can't get customer help to improve technical difficulties.

Reviewed 4 years ago

see above

Pros

It's easy to use. That's it at this time. nnnnnnnn

Cons

I have been getting a horrible connection since about mid month. It has interfered with my ability to connect with my clients. The video freezes, the audio and video fall out of sync. I have used the troubleshooting options in the articles by other users. I have tried using a new computer and even a different internet connection. I am very disappointed because I have been paying for this monthly for...

Vendor response

I am so sorry for the trouble! We are currently doing over 10 million video minutes a day right now. I'm not sure why it won't work for you. We are happy to help troubleshoot. Email support@doxy.me. We also have a very generous refund policy and will refund your payment if you are not satisfied.

ME
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Marsha E.

Mental Health Care, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simple, cost effective, solution based-- great choice for my business!

Reviewed 2 years ago

HIPAA compliance in providing tele therapy has been a huge plus with this product. Using this product has helped me provide boutique service to more clients. I am excited about existing features like appointment scheduling, online forms and file sharing because it allows me to grow my business at my own pace, cost effectively!

Pros

Integrating this product into my weekly schedule remains relatively seamless. Clients are able to connect with little or no issues on multiple devices. I really appreciate the time management feature because it helps me track session dates and times easily, which is especially helpful when my calendar is particularly busy! I find screen sharing and Bluetooth capability a big plus as well. Easy access to the platform for clients is the most appreciated quality of this product!

Cons

The handling of connections can always be improved upon due to technology changes and updates. From time to time, I experience dropped connections and lagging connection times during high usage periods, usually mid-morning and early evening times for my business. Occasionally the video appears grainy.