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Paris S.
Mental Health Care, self-employed
Used daily for 1-2 years
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It's easy to use. That's it at this time. nnnnnnnn
I have been getting a horrible connection since about mid month. It has interfered with my ability to connect with my clients. The video freezes, the audio and video fall out of sync. I have used the troubleshooting options in the articles by other users. I have tried using a new computer and even a different internet connection. I am very disappointed because I have been paying for this monthly for...
I am so sorry for the trouble! We are currently doing over 10 million video minutes a day right now. I'm not sure why it won't work for you. We are happy to help troubleshoot. Email support@doxy.me. We also have a very generous refund policy and will refund your payment if you are not satisfied.
Marsha E.
Mental Health Care, self-employed
Used weekly for 2+ years
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HIPAA compliance in providing tele therapy has been a huge plus with this product. Using this product has helped me provide boutique service to more clients. I am excited about existing features like appointment scheduling, online forms and file sharing because it allows me to grow my business at my own pace, cost effectively!
Integrating this product into my weekly schedule remains relatively seamless. Clients are able to connect with little or no issues on multiple devices. I really appreciate the time management feature because it helps me track session dates and times easily, which is especially helpful when my calendar is particularly busy! I find screen sharing and Bluetooth capability a big plus as well. Easy access to the platform for clients is the most appreciated quality of this product!
The handling of connections can always be improved upon due to technology changes and updates. From time to time, I experience dropped connections and lagging connection times during high usage periods, usually mid-morning and early evening times for my business. Occasionally the video appears grainy.