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Sunwave

Behavioral health tool for substance abuse treatment centers

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Sunwave Pricing, Features, Reviews and Alternatives

Sunwave product overview

Price starts from

No info

What is Sunwave?

Sunwave is a cloud-based behavioral health software designed to help substance abuse treatment centers and mental health facilities manage patients' records, admissions, billing, and more. The integrated customer relationship management (CRM) system enables medical professionals to capture and store patient details, create tasks, and interact with them via chats or emails.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support
24/7 (Live rep)

Training options

Live Online
Webinars
In Person
Documentation

Sunwave pricing information

Value for money

4.9

/5

14

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Sunwave features

Functionality

4.2

/5

14
Total Features43 2 categories

Most valued features by users

HIPAA Compliant
Billing & Invoicing
Reporting & Statistics
Appointment Scheduling
Reminders
Claims Management
Self Service Portal
Records Management

Functionality contenders

Sunwave users reviews

Overall rating

4.4

/5

14

Positive reviews

93%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.57/10
Rating distribution

5

4

3

2

1

7

6

1

0

0

Pros
All components work together within the system which makes reporting amazing. This has also been one of the best systems for compliance auditing as well.

HL

Heidi L.

They have both been very kind, attentive, and their actions show how much they care about their customers and believe in their product.

TG

Tabitha G.

Great dashboards and ease of use and good navigation.

SM

Sabrina M.

Cons
I can do away with filing of paper records and poor tracking and following protocols.

KK

KAREN K.

Implementing was challenging, but change is always hard in the beginning.

jm

jason m.

The inability to do a general search for a name (like in Salesforce).

CG

Clint G.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Opinion

Reviewed a year ago

I can do away with filing of paper records and poor tracking and following protocols. Sunwave makes this so much easier to do.

Pros

Telehealth allows the agency to be proactive as we are currently dealing with the COVID-19 pandemic and all sense of normalcy is gone. This is the answer to telecommuting.

Cons

The product is so customizable - I am deeply impressed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Sunwave Review

Reviewed a year ago

Overall impressed with the team and product.

Pros

Easy implementation. All the features needed to address our needs.

Cons

Unfamiliarity of a tabular software that holds data in that fashion.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great system for Substance Abuse

Reviewed 2 months ago
Pros

Great dashboards and ease of use and good navigation

Cons

Has too many clicks but gets the job done

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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You can't beat Sunwaves staff!

Reviewed a year ago
Pros

The biggest thing that I appreciate about Sunwave is their customer service. At initial set up, [SENSITIVE CONTENT HIDDEN] was always available via phone, email or even in person, and she thoroughly explained everyting to me. After sometime, [SENSITIVE CONTENT HIDDEN] became our Product Consultant and she is just as responsive. When we opened another facility, she came to visit and make sure we had everything needed to implement Sunwave into our additional facility. They have both been very kind, attentive, and their actions show how much they care about their customers and believe in their product.

Cons

In previously used alternative software products, I was able to create & edit forms. Although, I don't necessarily like spending time developing & editing forms/software, it was nice to be able to make changes right away instead of submitting a ticket and waiting for the changes to be made.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I highly recommend this Software

Reviewed a year ago

Overall, it was a very good experience. The support you receive on a personal level at any time of the day is very assuring. They have made multiple improvements over the past few years as well which have been beneficial for our every day use.

Pros

This software is very user friendly. All components work together within the system which makes reporting amazing. This has also been one of the best systems for compliance auditing as well. Billing in general is less time consuming.

Cons

Just the initial change, learning a new system. That is never fun.

Sunwave FAQs and common questions

Sunwave has the following pricing plans:
Pricing model: Subscription


Sunwave has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Sunwave supports the following languages:
English


Sunwave supports the following devices:
Android, iPhone, iPad


No, Sunwave does not have an API available.


Sunwave integrates with the following applications:
Authorize.net, CallRail, CallTrackingMetrics, PayPal, Five9, Wordpress, Stripe, Twilio


Sunwave offers the following support options:
Chat, Email/Help Desk, Phone Support, 24/7 (Live rep)

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