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Valant EHR Suite Logo
Valant EHR Suite

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Behavioral Health EHR, PM, Billing, and Telehealth software

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(8)

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Valant EHR Suite Features

Features Summary

Functionality

3.9

/5

280

Total features

46

5 categories

Valant EHR Suite features

Activity Dashboard
Appointment Management
Appointment Scheduling
Calendar Management
Charting
Claims Management
Client Portal
Compliance Tracking

Common features of Mental Health software

API
Activity Dashboard
Appointment Scheduling
Calendar Management
Charting
Claims Management
Compliance Tracking
Confirmation/Reminders

Price starts from

120

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.9

/5

280

Price starts from

120

/user

Per month

visit website

Total Features

46

Unique features

  • Customizable Reports

Functionality

4.4

/5

2.6K

Price starts from

29

Per month

visit website

Total Features

131

Features in Common

40

Unique features

  • Chat/Messaging

  • Remote Treatment Planning

  • Patient Scheduling

  • Decision Support

Functionality

4.5

/5

856

Price starts from

69.95

Per month

learn more

Total Features

47

Features in Common

40

Unique features

  • Client Management

  • Inpatient/Residential

  • Forms Management

  • Billing & Invoicing

Common Valant EHR Suite comparisons

Valant EHR Suite logo
SimplePractice logo
Valant EHR SuitevsSimplePractice
Valant EHR Suite logo
TherapyNotes, LLC logo
Valant EHR SuitevsTherapyNotes, LLC
Valant EHR Suite logo
TheraNest logo
Valant EHR SuitevsTheraNest
Valant EHR Suite logo
DrChrono logo
Valant EHR SuitevsDrChrono
Valant EHR Suite logo
CounSol.com logo
Valant EHR SuitevsCounSol.com

Reviewers who mentioned features said:

rh
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reid h.

Medical Practice, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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terrible customer service

Reviewed 4 years ago

SLOW EMAIL CUSTOMER SERVICE, Currently, I have an email support request, now going on TWO WEEKS WITH NO HUMAN RESPONSE. Only automated "we got your message, but we're swamped. If you no longer need a reply, let us know. Otherwise please be patient we'll get to you when we can" canned replies. This is TYPICAL of several past email requests. Calling is difficult due to time-zone differences, so email is by far more practical for my solo practice.

Pros

fair pricing. reliable scheduler, albeit a little cumbersome and old-skool. integrated schedule / billing was fairly easy to submit in batches. mostly, i just keep using it because it's what I originally set up for my practice. I have buyer's remorse all the time.

Cons

For several YEARS (literally), Valant used outdated web technology (Silverlight) that was incompatible with several web browsers and the latest MacOS. They actually encouraged users NOT to update web browsers and desktop OS because it would break compatibility. I've had to DOWNGRADE my firefox browser to an old, obsolete, unsecure version because that was the only way I could access Valant on my...

Vendor response

Dr. Hamamoto, thank you for providing a review of Valant. We always appreciate the feedback good or bad. We are very sorry for your recent experience getting product support. Due to COVID, we have had a record number of requests creating a backlog with our support team, but we have made some adjustments and are rapidly improving response time. We pride ourselves on our high level of service and...

AK
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Alla K.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Not what its hyped up to be

Reviewed 2 years ago

NOT GOOD. Its been a year of unresolved issues and problems, inability to do what we were told we could do and customer service that gets worse and worse. I would absolutely not recommend this program.

Pros

Its a web based EHR that has billing, notes, and E-prescribing

Cons

The reports do not work effectively at all, as was promised. You cannot customize just about anything. They say that you can but you really can't. Their customization is based on the choices they make. Actual customization of note templates, etc. is an additional fee. its currently costing us almost $2,000 for only 10 clinicians b/c of all the extra fees. They just raised the tele therapy fee to $35 per clinician. Billing is BEYOND difficult. It goes through a clearing house that does not communicate with the program well so most EOB's don't get updated and still need to be checked. We feel so invested in this program that its hard to leave and start anew but wish we could.

NE
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Nicole E.

Mental Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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No frills, but does the job.

Reviewed 2 years ago

Overall, my experience with Valant EHR was positive. Again, I did not stay with Valant due to the less than intuitive and not very user friendly experience. I had difficulty with my iCal staying synched to my Valant account, but customer service was always prompt and helpful when I called.

Pros

I appreciated the ability to sync my calendar with my phone, and customer service was always prompt and helpful. I liked being able to set my appointment times for a certain length and color code for different needs. The client demographic information was easy to access and update, along with the pre-loaded intake forms.

Cons

The user interface feels outdated and clunky, not very intuitive like others I've used. Some of the billing and claims aspects were confusing and also not very intuitive. This software feels better suited to a large practice with a high level of medical billing as opposed to a smaller, less insurance-based practice. For the cost of the product, I believe you get a lot of medical bells and whistles that just aren't necessary for a smaller practice.

AS
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April S.

Mental Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Psychiatry EMR

Reviewed a year ago

Good

Pros

Ease of use for physician. Patient Portal features.

Cons

It would be helpful to have the mental status exam and review of systems pre-populated, and I just change the features that are abnormal/changed from last visit. Some of the new patient onboarding features are clunky and patients often have trouble logging into the Portal. It seems to work with Google Chrome but not other browsers. This is difficult for folks who are technologically challenged to overcome.

HK
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Heather K.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Best EMR/EHR I've used

Reviewed 7 months ago

I really like Valant, and I appreciate the company's openness to feedback.

Pros

Intuitive interface, easy to use templates, ability to customize forms/templates, how the scheduler/calendar is presented, and helpful customer support.

Cons

I wish there was a way to pull up a clients lab results (outside of opening the document faxed by the lab/doctor's office), and compare current/past labs. I think this would be extremely helpful, especially since clinicians often monitor labs in psychiatry and it is quite cumbersome to have to sift through all the clients documents to find the results from various points in time. I would also love to have a feature where the clinician can get a notification/reminder when it is time to have the client have their labs drawn again, as well as a notification to contact the client for the instances when the client was given a lab order but their results were not received.

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Jillian K.

Mental Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Happy with updates!

Reviewed 2 years ago
Pros

Great for larger practices. I most like that Valant values what we (as users) have to say and they do actually make updates in accordance, unlike many platforms. Schedule and documentation are very easy to use. Great for large practices. Easy to use overall. Easy billing, but there are still bugs.

Cons

There are bugs. I also hate that we can't send out a link to e-sign documents - so new clients need to make a portal account and then we have to remember to send them the forms through the portal afterward. This is quite difficult. I wish there was a way to just send a new client the link to the intake forms like Kaero and AdvancedMD. However, they made adjustments to the portal that make it easier...

CF
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Cassie F.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Worth The Money But Many Avoidable Issues

Reviewed 5 years ago
Pros

Pretty easy to read doctor's schedules and I have the ability to group schedules to my liking. There are a lot of features that other offices can use that would make Valant first choice over other EMRs.

Cons

I would have liked more customization to make my job easier. As a practice that doesn't accept insurance, I would have liked to take off some features that are included while hovering over each patient. We don't need to worry about insurance and copays. Instead, I would have liked to see any balance amount and especially patient's D.O.B. In order to get to any of that info, you need to click twice...

PC
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Paul C.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Finally an excellent EMR program!

Reviewed 3 years ago

I am pleased our practice is using Valant and find it has my personal practice viable. I have used the most expensive to the free versions of other software companies, both in private practice and in hospital. I find Valant the finest product I have used. Objectively, no program is perfect, any more than there is such a thing as a perfect Clinician. However, in researching other EMR programs, I feel confident in saying that Valant is the best of the best. I have been using computers in my practice since my start in Family Practice in 1986, during the days of "DOS". Valant is an example of what can be achieved with a great team of programmers and support personnel! This will be a well spent investment in your practice.

Pros

This is my ninth EMR I have had to learn and use. Out of all I have used in my 41 years of practice, this is the finest. It is well designed, well supportive and serves us well in a General Psychiatry and Psychology practice. Both the Therapists and Prescribing Clinicians have adapted well to it, and I as a Prescribing Physician Assistant find it an excellent way to follow and care for my patients. I cannot speak to the billing module, however the clinical sections are near perfect. I have even owned a self contained EMR that remained resident on my laptop prior to Internet Cloud based programs. Valant far exceeds my needs and expectations for a program for a Psychiatric program.

Cons

The so called "Patient Portal" does not integrate with the patient's chart and must be under development as it is not yet in the newest "IO platform". That appears to be the only deficit I have experienced thus far after using Valant for over four years.

AC
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Alisha C.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Valant.io and the phenomenal customer service.

Reviewed 3 years ago

I do apologize for adding this under the heading of EHR Suite. I couldn't find the location for reviewing Valant.io (probably user error! HA!) Anyhow, as I said before, the initial changeover was difficult. I feel that your team has made some very necessary adjustments and those that have not yet changed over will have less trouble than I had. I feel with the customer service that I have received thus far, I have no doubt that your team will be able to make more necessary adjustments in the future that will further help the ease of use.

Pros

I was weary of the new valant.io system. Initially, it was difficult to use. Once the team made some much needed updates and I was able to learn the new interface, I actually prefer valant.io to the other system. I like that each click now has its own tab. I LOVE that you can actually type in a patient name in reports and it actually takes you to the letter in the alphabet rather than having to scroll...

Cons

I was weary of the new valant.io system. Initially, it was difficult to use. Once the team made some much needed updates and I was able to learn the new interface, I actually prefer valant.io to the other system. The patient statement section needs a lot of work. I need to be able to print simple statements for the patients. I can understand your statements but they are not patient friendly. My patients don't need to see reason codes and charge backs, etc. They need...you were charged, insurance paid this, you owe this due to copay, coinsurance, etc. Also, we all work under one facility. If I only have one facility, I should not need to use the drop down box to put the facility in each time I am adding in a patient.

Vendor response

Hi Alisha, Thank you for the thoughtful review and detailed feedback. Our customer service team is passionate about helping practices like yours and is so appreciative of this positive feedback. We love hearing about what's working well, as well as what we can continue to improve, and your product suggestions have been passed along to our development team. Thank you so much!

IW
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Isaac W.

Mental Health Care, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One stop shopping

Reviewed 5 years ago

See above.

Pros

I run a solo psychiatry practice and Valant allows me to do everything from registering and scheduling patients, to keeping records and prescribing, sending claim to insurance companies, applying payment from insurance companies and bill patients. I have always four customer support to be terrific. Some time it tae a few minute to get to the right person, but they go out of their way to answer questions. It is like any EHR--it feels difficult to use. Perhaps it is because Valant offers so many features (many I am sure I have yet to discover) it may complicate the learning process. But, with practice you get it down quickly. If you work with your initial 1:1 support, do the homework, and practice on the dummy patients, you will learn it quickly.

Cons

I wish it could interact with a kiosk where patients input information. I still have to add the demographic and insurance information and I have a scanner for insurance cards/drivers' licenses that are stored in separate software. It would even be helpful if you could scan this information directly into the patient's record.

TA
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Theresa A.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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After much product testing...Valant wins!

Reviewed 7 years ago

I have tested may EHR's and Valant is the one I chose after about 3 years of demo's and research. Some EHR's that I have reviewed: Kareo, Practice Fusion, TheraNest, PIMSY, ICANotes, drcrono, Theramanager, and iSALUS. My office is a single provider, nonprofit. I am able to type notes in during a session and sign at the end of the session with ease. If I'm providing in home care, Apple's Siri works great for dictation and integrates seamlessly.

Pros

1. Valant offers as part of the intake note, numerous assessments that are automatically scored! 2. Customizable for how you would like to view buttons. 3. Group Notes automatically carry over from the first note in the general section, VERY helpful! 4. Prepopulated from the last note, so you do not need to go back to review. 5. Customer service is amazing. Follow up email or phone questions are quickly answered without constant need for follow up. 6. Cloud based. 7. 100% compatible with Mac, iPad, iPhone & Windows.

Cons

1. The treatment plan is clunky. I have worked around this by utilizing the prepopulated section of the PLAN tab to be where I put the treatment plan and updates each time. This work-around works beautiful for me. 2. There is no built in telehealth at this time. I am assured that this is something that is being looked into. 3. Billing is not fully integrated and requires a subscription to an outside provider.

FS
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Fred S.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A good product gone bad since pandemic.

Reviewed 7 months ago

Great in the first three years. Now I am in process of finding a replacement. Since the pandemic support has been lousy. In the last two year there has been a steady increase in data error and user interface changes that make the screens difficult to use. And so far, they do not fix data errors they create.

Pros

In the beginning, I was very happy with this software. Everything I needed was there for me to run a solo practice including complete billing and insurance claims processing.

Cons

In the end, I became quite disillusioned by the decline of the quality of the software and the lack of support. And the expense of this package and the linked clearinghouse software, Waystar, doubled over the last three years.

KD
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Katelyn D.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Easy to use, lots of missing features

Reviewed 10 months ago
Pros

It's easy to learn, and can clearly do a lot for us.

Cons

There are lots of frustrations we experience. The patient portal doesn't seem to be very intuitive for our patients. The insurance portions have features missing we'd like to see. Valant will broad-strokes make updates that sometimes eliminate information we wanted to keep, and they do so without asking their userbase about it.

MS
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Melissa S.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Audit proof your EHR

Reviewed 4 years ago

Nearly all the Valant staff members were have worked with have been friendly and professional.

Pros

The Valant system runs a tight ship requiring all the important piece to be in place before signing and billing. Additionally it has many checkpoints along the way.

Cons

Old browsers still being used that can be slow. We are still trying to locate a direct messaging address for us to connect outside medical records received.

JF
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Jeanne F.

Hospital & Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EHR for psychiatric mental health private practice

Reviewed 3 years ago

I explored several different EHR's this time around. Price point and feature comparisons led me to choose Valant and I would choose this over again above the other options available.

Pros

This is my second time using Valant. I especially like the intake questionnaires and follow up measures that can be completed prior to visits and pull into each note. This feature saves time in documentation and frees up time during the visit to spend with patients. I like the way it is designed specifically for BH/MH. The prescribing feature is easy to use. The tech support services have greatly improved since the first time I used Valant. They are patient and knowledgeable whenever I have questions or need help walking through different issues.

Cons

The most challenging part has been learning the practice management side and accepting payments using Elavon services.

Vendor response

Jeanne, thank you so much for your review. We appreciate having you as a customer!

DP
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Deborah P.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Using valent for mental health services

Reviewed 7 months ago

Overall, I would have to say that I would suggest valent to other mental health providers. They won’t be disappointed.

Pros

Scheduling, claims denials, and ERA’s are items that stand out above, and beyond any other system I have used

Cons

The only downfall I feel is the client portal. A lot of clients have trouble getting onto the portal because it is not supported by many browsers. And a lot of clients use their phone.

TH
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Tracy H.

Hospital & Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Valant's EHR has Revolutionized my Practice. Clearly for Behavioral Healthcare. Very Easy.

Reviewed 3 years ago

Valant's billing has improved my billing process time by 70%. I save between 4-8 hours per week in documentation time bc of how easy it is to complete measures/screeners/clinical documentation. Templates are rich in Behavioral healthcare, saves me time to have to write as it's check boxes that create narrative.

Pros

Love Notes, Measures, Screeners, Macros and the ease of use in being designed by BH providers. Integrated credit card has +++ impacted my payments and collections. Seamlessly integrated.

Cons

Valant didn't used to have integrated cc, now that is solved. It now has integrated telehealth. That problem is solved now as well.

Vendor response

Wow! Thank you Tracy! We are delighted to hear that our software is saving you time on your billing and documentation. We really appreciate you taking the time to write a review.

NK
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Nigel K.

Hospital & Health Care, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Expensive and outdated but with great customer support

Reviewed 3 months ago

n summary, high price, tired appearance and clunky performance. For a solo, cash only practice, I would suggest Simple Practice is a cheaper and comparable (often better) alternative. For prescribers - sign up for an independent e prescribing account, 600-800 per year depending on the platform. If you have a group practice and are looking to track insurance integration, this is probably Valant’s strength but if this is your primary aim, there are better alternatives on the market. Charging fees for services which are “Standard” on other platforms adds to the bloated cost. That being said, the customer service was excellent. My questions were answered by email and phone relatively quickly and I cannot thank them enough.

Pros

- Calendar - scheduling/billing/notes accessed all from one screen. - Integrated CC processing. Third party processor (Elavon) provides details statements for easy bookkeeping. -Easy to submit insurance claims (albeit only after a protracted setup process with Change Healthcare) - Insurance ERA integration (not perfect - for example UHC has many subsidiaries and it requires registering each once...

Cons

- Looks and handles like Windows Vista. Clunky and outdated. Functions are often behind multiple drop-down menus and not always intuitively bundled together.. However, it functions well enough once learnt. - Significant learning curve, particularly in understanding the billing/accounting aspects. Educational videos are detailed but incredibly dry and time consuming to work through - Integrated...

TR
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Teresa R.

Mental Health Care, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly recommended!

Reviewed a year ago

The business benefits include a significant decrease in time spent on administrative tasks and documentation leaving me more time for clients, myself, and reducing my overall stress level. Additional business benefits include increased confidence for accuracy in billing and being paid in a timely manner, also increased confidence that my clinical documentation will meet or exceed audit requirements. And as a clinician, it enhances my ability to provide more meaningful assessments to clients.

Pros

Valant is a clinically comprehensive and sound software that is intuitive to practitioners and user-friendly. It provides exceptional options to support top-notch clinical documentation, organize and track all functions in charts, scheduling, and billing, it includes customizable options for calendars, documents, notes, treatment plans, and so on. Using this software makes my record-keeping and all other administrative tasks easy, fast, accurate, and saves me valuable time and provides excellent security and peace of mind. Also, their customer support is the best I have ever encountered.

Cons

Integration with my previous business was quick and easy. I find all the features exceed my expectations. I did not find the webinars particularly helpful; although they were well-organized, for me they moved too fast through too much new information and I wasn't able to grasp or retain it well. The ability to grasp the user skills was greatly enhanced by the Knowledge Base provided and by patient and knowledgeable customer service personnel that could walk me through some processes and explain things and answer questions during the process.

WB
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William B.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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THIS IS THE EMR TO USE if you're in Behavioral Healthcare

Reviewed 2 years ago

Excellent experience. COVID provided unique challenges that effected everyone, but since the adoptions of out of office workflows and how Valant accommodates and facilitates everything has been great

Pros

Total functionality of having everything in one place. Billing, Portal functions, implementation of VBC and outcome measures and rating scales. Valant's integrated Outcome Measures have allowed us to increase our insurance reimbursements more than 20% using 96127 as an add on code. I couldn't really use 96127 without Valant's functionality. Additionally, the ability to share outcome measure data...

Cons

Only one thing, There are some bugs in the telehealth that need some ironing out. I understand there's new functionality being released in July '22. Look forward to that.

NH
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Nelda H.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Senior Citizen Can Use it Daily and Smile!

Reviewed 3 years ago

Excellent. Good value for the money. Easy access to everything our mental health practice needs to assure professional documentation and accountability. When we first began, a phone call was answered by the second ring. Now, it takes an extra step or two, but call backs DO happen without a second call within the same business day. We will remain a Valant customer!

Pros

Ease of use! Every thing I need to schedule, bill, check the providers documentation, reconcile patient accounts, is all in view. A click or two and it is done. I appreciate the Knowledge Base feature for information and Contact Support feature for prompt assistance. The Report tool has become a favorite for providing clear data to the providers/owners. Training modules are required for our new hires before they see me - provides basic process information that is easy for me to extend so new hires (providers) get with it quickly. But for my primary job, billing process is done daily with just a few clicks of the mouse!

Cons

Sometimes I feel like it has too much to offer a practice. I know it can do much more for our small practice than we know how to use effectively. The PHD among us struggles with the features in Mobile Notes - mostly because he has struggled to "change" his established process for documenting. Valant has allowed templates to be added that make his work for comfortable.

Vendor response

Thanks for sharing your experience, Nelda!

NP
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Nicki P.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WARNING: Do Not Choose This EHR

Reviewed 3 years ago

If it wasn't such a tremendous undertaking to switch EHR's, I would have already stopped using Valant. The only thing good about this EHR at this point is being able to send clinical measures to patients.

Pros

I liked the clinical measures that can be sent to patients prior to each visit.

Cons

This EHR has gone through multiple changes trying to be better and it has progressively gotten worse over the years. Most recently, we had to switch the entire platform to the IO version. The new version is like a beta test site. The most problematic area is the billing feature. We are consistently having to contact support to let them know the issues that we are finding and are repeatedly told...

JJ
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JOhn J.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Director

Reviewed 4 years ago

Valant is a complete nightmare and are thinking about dumping it.

Pros

if I could think of any I would gladly post one

Cons

Customer service is a joke, I have spent over an hour trying to get help and when I finally got a person they had me on hold for another half and hour. When she came back on the phone and transferred me it went back to the start and I waited for another 15 minutes before I gave up. I am an accountant and the billing system is beyond stupid! I have never had to go through so many steps to enter one payment. They only want you to use the clearinghouse that they setup. Problem is it rejects nearly every claim, which causes backups. My providers complain about how complicated notes were, I have lost sever providers because of it.

Vendor response

John, we are very sorry for the long wait time you experienced trying to connect with our support team. That level of service is completely unacceptable to us, as well. We want to reassure you that this is not the experience you will receive from Valant moving forward. With a renewed focus on service, we have recently implemented some radical changes to our customer support process, reducing our average...

CB
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Carly B.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Expensive for solo practices

Reviewed 4 years ago

Customer service was slow to respond and/or didn't respond at all. It takes some getting used to. Valant was a functional ERA but it was too "much" for me being a solo provider which resulted in it being too expensive.

Pros

Billing was easy. It auto-posts ERA. They offer the ability to customize note templates. Valant offers reminders either through text or email.

Cons

For a solo practice it was expensive and offered a lot of features a solo provider doesn't need. The treatment plan tool wasn't as smooth as I thought it would be. It took a lot of time to setup and complete the training before using. The cost of Valant is separate from the cost of using a clearing house.

Vendor response

Thank you for your feedback, Carly. We appreciated having you as a customer and genuinely hope you are able to find a solution that better fits your needs.

MS
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Melissa S.

Mental Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Overpriced for an outdated, frustratingly slow and buggy system

Reviewed 5 years ago

Was hopeful but after signing on under the promise of an upgrade due 6 months after my contract started, a year later I am still waiting for said upgrade while now we are experiencing so many crashes and freezes a day, we literally don't have time to call and report anymore as it is now costing me money to use the program, staff who are now drastically impacted by them not being able to perform their job in a timely and efficient fashion, and then sit on hold for 45 minutes to report an issue that we reported numerous times without being provided an actual solution or anything that would make it worth staying with them while we are being negatively impacted on a daily basis due to these technical issues.

Pros

It had all the components I need for a large practice, billing, scheduling, note templates, cc integration, e-prescribing, reports, and reminders and some extra like a portal, although useless, measures, and the ability to have seperate locations.

Cons

Where do I start? Crashes numerous times a day is the biggest one, won't sync to a google calendar in the right time zone, there is no mobile app, just a mobile site version, client portal doesn't do much of anything other than send measures to clients to fill out in advance, be able to download a pdf of their statement, and send secure messages to one provider only. Would it be too much to ask to...