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Valant EHR Suite Logo
Valant EHR Suite

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Behavioral Health EHR, PM, Billing, and Telehealth software

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(8)

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Valant EHR Suite Pricing

Pricing overview

Value for money rating

3.8

/5

280

Price starts from

120

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

Valant offers pricing plans for therapy and psychiatry practices as well as billing agencies. Book a demo for quote details and get started with no implementation fees.

What users say

Valant is an example of what can be achieved with a great team of programmers and support personnel. This will be a well spent investment in your practice.
This was an unprofessional, despicable money grab. Why would we extend with Valant for 12 months, when we were a few months away from closing our account.

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Reviewers who mentioned pricing said:

rh
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reid h.

Medical Practice, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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terrible customer service

Reviewed 4 years ago

SLOW EMAIL CUSTOMER SERVICE, Currently, I have an email support request, now going on TWO WEEKS WITH NO HUMAN RESPONSE. Only automated "we got your message, but we're swamped. If you no longer need a reply, let us know. Otherwise please be patient we'll get to you when we can" canned replies. This is TYPICAL of several past email requests. Calling is difficult due to time-zone differences, so email is by far more practical for my solo practice.

Pros

fair pricing. reliable scheduler, albeit a little cumbersome and old-skool. integrated schedule / billing was fairly easy to submit in batches. mostly, i just keep using it because it's what I originally set up for my practice. I have buyer's remorse all the time.

Cons

For several YEARS (literally), Valant used outdated web technology (Silverlight) that was incompatible with several web browsers and the latest MacOS. They actually encouraged users NOT to update web browsers and desktop OS because it would break compatibility. I've had to DOWNGRADE my firefox browser to an old, obsolete, unsecure version because that was the only way I could access Valant on my...

Vendor response

Dr. Hamamoto, thank you for providing a review of Valant. We always appreciate the feedback good or bad. We are very sorry for your recent experience getting product support. Due to COVID, we have had a record number of requests creating a backlog with our support team, but we have made some adjustments and are rapidly improving response time. We pride ourselves on our high level of service and...

RL
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Rachel L.

Primary/Secondary Education, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User friendly and affordable

Reviewed 3 months ago

I love the Valant EHR Suite! I am trying to get the LCSWs on as well.

Pros

I like the electronic prescribing, the reports on measures, and the flexibility of setting up note templates.

Cons

There is a learning curve, but I think that would be the case with any EHR.

NE
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Nicole E.

Mental Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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No frills, but does the job.

Reviewed 2 years ago

Overall, my experience with Valant EHR was positive. Again, I did not stay with Valant due to the less than intuitive and not very user friendly experience. I had difficulty with my iCal staying synched to my Valant account, but customer service was always prompt and helpful when I called.

Pros

I appreciated the ability to sync my calendar with my phone, and customer service was always prompt and helpful. I liked being able to set my appointment times for a certain length and color code for different needs. The client demographic information was easy to access and update, along with the pre-loaded intake forms.

Cons

The user interface feels outdated and clunky, not very intuitive like others I've used. Some of the billing and claims aspects were confusing and also not very intuitive. This software feels better suited to a large practice with a high level of medical billing as opposed to a smaller, less insurance-based practice. For the cost of the product, I believe you get a lot of medical bells and whistles that just aren't necessary for a smaller practice.

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Jillian K.

Mental Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Happy with updates!

Reviewed 2 years ago
Pros

Great for larger practices. I most like that Valant values what we (as users) have to say and they do actually make updates in accordance, unlike many platforms. Schedule and documentation are very easy to use. Great for large practices. Easy to use overall. Easy billing, but there are still bugs.

Cons

There are bugs. I also hate that we can't send out a link to e-sign documents - so new clients need to make a portal account and then we have to remember to send them the forms through the portal afterward. This is quite difficult. I wish there was a way to just send a new client the link to the intake forms like Kaero and AdvancedMD. However, they made adjustments to the portal that make it easier...

RM
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Robert M.

Mental Health Care, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My encounter with Valant

Reviewed a year ago

My overall experience is excellent & I wouldn't trade it for anything.

Pros

Though Valant might be more expensive than other EHR's I feel it is worth the expense. The onboarding experience was excellent. Customer service is exceptional. I am very pleased with the integrated credit card processor, claim submission process & video format. The system is stable, reliable etc.

Cons

It's on the expensive side. It takes extra time to learn the system & I only use a small fraction of the EHR. It does not provide measures/screens for gambling disorder.

PC
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Paul C.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Finally an excellent EMR program!

Reviewed 3 years ago

I am pleased our practice is using Valant and find it has my personal practice viable. I have used the most expensive to the free versions of other software companies, both in private practice and in hospital. I find Valant the finest product I have used. Objectively, no program is perfect, any more than there is such a thing as a perfect Clinician. However, in researching other EMR programs, I feel confident in saying that Valant is the best of the best. I have been using computers in my practice since my start in Family Practice in 1986, during the days of "DOS". Valant is an example of what can be achieved with a great team of programmers and support personnel! This will be a well spent investment in your practice.

Pros

This is my ninth EMR I have had to learn and use. Out of all I have used in my 41 years of practice, this is the finest. It is well designed, well supportive and serves us well in a General Psychiatry and Psychology practice. Both the Therapists and Prescribing Clinicians have adapted well to it, and I as a Prescribing Physician Assistant find it an excellent way to follow and care for my patients. I cannot speak to the billing module, however the clinical sections are near perfect. I have even owned a self contained EMR that remained resident on my laptop prior to Internet Cloud based programs. Valant far exceeds my needs and expectations for a program for a Psychiatric program.

Cons

The so called "Patient Portal" does not integrate with the patient's chart and must be under development as it is not yet in the newest "IO platform". That appears to be the only deficit I have experienced thus far after using Valant for over four years.

JF
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Jeanne F.

Hospital & Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EHR for psychiatric mental health private practice

Reviewed 3 years ago

I explored several different EHR's this time around. Price point and feature comparisons led me to choose Valant and I would choose this over again above the other options available.

Pros

This is my second time using Valant. I especially like the intake questionnaires and follow up measures that can be completed prior to visits and pull into each note. This feature saves time in documentation and frees up time during the visit to spend with patients. I like the way it is designed specifically for BH/MH. The prescribing feature is easy to use. The tech support services have greatly improved since the first time I used Valant. They are patient and knowledgeable whenever I have questions or need help walking through different issues.

Cons

The most challenging part has been learning the practice management side and accepting payments using Elavon services.

Vendor response

Jeanne, thank you so much for your review. We appreciate having you as a customer!

NK
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Nigel K.

Hospital & Health Care, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Expensive and outdated but with great customer support

Reviewed 3 months ago

n summary, high price, tired appearance and clunky performance. For a solo, cash only practice, I would suggest Simple Practice is a cheaper and comparable (often better) alternative. For prescribers - sign up for an independent e prescribing account, 600-800 per year depending on the platform. If you have a group practice and are looking to track insurance integration, this is probably Valant’s strength but if this is your primary aim, there are better alternatives on the market. Charging fees for services which are “Standard” on other platforms adds to the bloated cost. That being said, the customer service was excellent. My questions were answered by email and phone relatively quickly and I cannot thank them enough.

Pros

- Calendar - scheduling/billing/notes accessed all from one screen. - Integrated CC processing. Third party processor (Elavon) provides details statements for easy bookkeeping. -Easy to submit insurance claims (albeit only after a protracted setup process with Change Healthcare) - Insurance ERA integration (not perfect - for example UHC has many subsidiaries and it requires registering each once...

Cons

- Looks and handles like Windows Vista. Clunky and outdated. Functions are often behind multiple drop-down menus and not always intuitively bundled together.. However, it functions well enough once learnt. - Significant learning curve, particularly in understanding the billing/accounting aspects. Educational videos are detailed but incredibly dry and time consuming to work through - Integrated...

NH
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Nelda H.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Senior Citizen Can Use it Daily and Smile!

Reviewed 3 years ago

Excellent. Good value for the money. Easy access to everything our mental health practice needs to assure professional documentation and accountability. When we first began, a phone call was answered by the second ring. Now, it takes an extra step or two, but call backs DO happen without a second call within the same business day. We will remain a Valant customer!

Pros

Ease of use! Every thing I need to schedule, bill, check the providers documentation, reconcile patient accounts, is all in view. A click or two and it is done. I appreciate the Knowledge Base feature for information and Contact Support feature for prompt assistance. The Report tool has become a favorite for providing clear data to the providers/owners. Training modules are required for our new hires before they see me - provides basic process information that is easy for me to extend so new hires (providers) get with it quickly. But for my primary job, billing process is done daily with just a few clicks of the mouse!

Cons

Sometimes I feel like it has too much to offer a practice. I know it can do much more for our small practice than we know how to use effectively. The PHD among us struggles with the features in Mobile Notes - mostly because he has struggled to "change" his established process for documenting. Valant has allowed templates to be added that make his work for comfortable.

Vendor response

Thanks for sharing your experience, Nelda!

CB
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Carly B.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Expensive for solo practices

Reviewed 4 years ago

Customer service was slow to respond and/or didn't respond at all. It takes some getting used to. Valant was a functional ERA but it was too "much" for me being a solo provider which resulted in it being too expensive.

Pros

Billing was easy. It auto-posts ERA. They offer the ability to customize note templates. Valant offers reminders either through text or email.

Cons

For a solo practice it was expensive and offered a lot of features a solo provider doesn't need. The treatment plan tool wasn't as smooth as I thought it would be. It took a lot of time to setup and complete the training before using. The cost of Valant is separate from the cost of using a clearing house.

Vendor response

Thank you for your feedback, Carly. We appreciated having you as a customer and genuinely hope you are able to find a solution that better fits your needs.

SC
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Susan C.

Medical Practice, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Disappointed

Reviewed 5 years ago

My experience had been initially positive. However, the lack of facile customer service or upgrades has been disappointing. There are now other EHRs that are very competitively priced and allow for forms to be developed, and provide more ready access to customer service. My greatest concern is the fact that once the contract ends, all records are out of access. I had been exploring alternative...

Pros

The positives of this software includes the standardized assessments and the inclusion of the necessary elements for both assurance that liability standards are met and billing standards are complete. I also like that the charts and e-prescribing can be accessed on my mobile phone.

Cons

1. Customer service is far less than one would expect given the cost of this program. Lack of ability to actually talk with a customer service person directly, rather than rely on emails that are really not responsive to the questions posed. 2. Lack of user friendliness to operate the patient portals. 3. Once an active contract ends, the data that I had anticipated would be in secure storage, is no longer accessible to me in any way without having paid Valant for assistance to migrate it. This is quite different from what initial marketing had described. It means that once the contract ends - for example retirement, that files may not be accessible unless additional measures are taken. This means that the lifetime data storage is really not very meaningful or helpful over time.

Vendor response

Hi Susan, Thank you for your feedback. We read all these reviews and take your feedback seriously. Here's some clarification about your concerns. 1. Valant phone support is available to all our customers M-F 6:00am-5:00pm PT and we have recently added additional support agents to decrease wait times. 2. Major enhancements to our patient portal are coming in the second half of 2019. 3. When a contract ends customers can export their data using tools built into the EHR or with the help of our support team. Valant returns data to our customers at their request at the end of a contract and does not charge for this service. Cheers, -Valant Team

JM
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Jolene M.

Individual & Family Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Truly Better Than Most

Reviewed 3 months ago

The overall experience has been great. I have used many medical and mental health billing platforms and this has been the best so far.

Pros

Valant has a user friendly interface, incredibly easy to use, and we can keep everything right here in the system. Customer service is great and easy to work with when anything is needed.

Cons

That you must purchase another system for claims managment. That can become super expensive and difficult moving between both systems.

GR
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Georgina R.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great to start

Reviewed a year ago

As a solo practice I am able to add providers or support staff easily at a cost of course, billing has not been the best but they use Change health which has its own problems, This is a great starter EHR which is growing and keeps upgrading so I have not changed in hopes of more upgrades like reports that are useful

Pros

I find it east to use, the finished notes look good and read well, macros work well, the new patient portal looks very professional, lots of upgrades in the past year, customer service has improved, enjoy the training videos

Cons

cost continues to go up, new features cost more if you want to use them, there are delays and bugs when new upgrades happen which can be disruptive to workflow,

DB
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David B.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tried Another EMR - Realized Valant is BEST in CLASS

Reviewed a year ago

Great support. Good pricing.

Pros

Facilitates session documentation in a way that other systems try to do but do not for practicing Psychiatrist.

Cons

There were a couple outages that I was frustrated with. So I tried another system. Valant has since solved all the outage issues and improved patient portal functionality. When I tried and looked at other systems, I realized how robust and comprehensive Valant is for my Psychiatry practice needs.

ML
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Miriam L.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good product for MH but could be better

Reviewed 7 months ago

There are many times I wish things were different with Valant. It is enough of a problem I grumble a lot, but it has not gotten to the level that I have changed EHR providers. Many things work well, but when doing a free trial, you don't get deep enough into the platform to really look at all the miniscule features. I don't know that there is a better platform, but I really wish the engineers would speed up the calendar and add a way for patients to reply back to appt reminders (I've been asking for that feature for years).

Pros

For the cost, Valant has a good set of features (appointments, notes, billing are all integrated in one system)

Cons

Since the new platform came out a couple years ago, the suite has been slow. Valant has tried to implement more and more new features instead of getting the core features working better. Why add telehealth when your calendar takes multiple seconds (5-10) to load when moving from screen to screen? This is just one example.

MI
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Mark I.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Reliable software, but outdated interface and surpassed in features by competitors.

Reviewed 8 years ago

I have used Valant for almost 3 years and I am considering moving to a different EHR system. I have been told a complete redesign is in the works, however, they offer no details, time table or roadmap. Here are some of my thoughts Pros: The claims submission/reporting process is very reliable and easy and the primary reason I still use them. The online measures are very good and helpful although...

Pros

No pros were added to this review

Cons

No cons were added to this review

AG
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Armande G.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I strongly recommend Valant

Reviewed 10 months ago

My overall experience has been very positive. This is why I stick to Valant as my EHR system. it is well-worth the yearly price, it helps me a lot in my daily practice by streamlining tasks. I strongly recommend psychologists to try it.

Pros

It is easy and intuitive to use. There is a teaching period to help you learn the platform. I love scheduler, my notes, the integrates screeners, billing and creation of EDI, there are so many aspects to explore.

Cons

I wish I could create customized receipts

BW
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Brittainy W.

Mental Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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What I think about Valant

Reviewed 7 years ago

First off, their customer support is top notch and is very responsive. There are never any wait times, and they always seem to have the answer. The software is extremely easy to use and didn't take me long to learn at all. However, it is a bit more pricey than others out there. Most of my colleagues use Simple Practice, while I use Valant. Valant I feel has a more professional look to it and is more powerful in a sense of the reports that it can generate. It has the ability to have an integrated calendar (which I like) and you can scan documents to client files. They also have pre-generated templates, when coupled with dragon speaking software, gets my note taking down to 5 minutes per note!

Pros

Can generate multiple reports including insurance aging reports, what income you have generated monthly, etc. It reminds you when you haven't completed client notes. It lets you know if you haven't submitted claims for billing Can integrate billing into the software for 1 click billing of claims client portal You can create your own templates There are measures that you can have clients complete prior to being seen that helps with diagnosing. Customer support rocks They're trying to update their software based on customer feedback

Cons

The price. Currently, for my 1 office staff and myself. There are cheaper options out there. I have a 2 in 1 tablet and laptop touchscreen- sometimes I have to make the font tiny on my screen to fit in all their windows like when adding authorizations. (these times are few and far between though). Also on other PCs, I've had no problem.

CG
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Cuyler G.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Literally Zero Customer Support, Especially Accounting Dept.

Reviewed 4 years ago

customer service is severely lacking, especially their accounting department, who will never answer the phone or call you back if you need to dispute a charge

Pros

easy to use, affordable, effective, incorporates billing and scheduling

Cons

They will continue charging you even after you cancel the service. You cannot get their accounting department on the phone. And they only respond to emails sporadically. It's ridiculous. Basically I have to dispute the charges with Visa in order to get the funds back.

Vendor response

We are so very sorry that this was your experience with Valant, as that is not the level of service our customer success team strives to provide. We have since issued a refund for your charges. We hope to have the opportunity to earn your business again in the future.

JL
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Jayson L.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Merchant Services

Reviewed 7 years ago

We use Clearent LLC. For our merchant services. Family owner Direcr processor business with 24/7 support and actually answer the phone yes a real person! Also they do next day funding. Been in the healthcare business for a long time and tons of our software options restrict you from using the most economical source of merchant services which Valent does not, this is priceless when your locked into a 5 year contract connected to a partnership of the software company and processor. Your rates end up being forced into a Monopoly like scenario and your stuck. Anyone who does the books or can understand merchant service statements knows what I'm talking about.

Pros

This program unlike multiple other proprietary software forces you to use 1 merchant service company

Cons

Not many a little pricey but very robust so it's worth the money. The software and options seem to be getting more advanced so the issues we had before are being resolved.

AM
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Annette M.

Mental Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Software System

Reviewed 8 years ago

Our Business was looking for a completely integrated system to provide the best treatment for our patients. We were given several suggestions from Software advice and one of the suggestions was VALANT. We researched several software systems and decided on Valant. Claims and eligibility are done with the clearinghouse that does all processes in real time, which will increase cash flow for the business....

Pros

Integrated system Patient Portal to send assessments prior to appointment Valant will allow you to set up the system for your particular practice. EMR templates designed specifically for behavioral health providers cost is reasonable compared to competitors real time claims and eligibility HIPPAA compliant messages sent to provider and patients

Cons

Clearinghouse is separate however it is top of the line and extremely efficient.

SF
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Sheri F.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mediocre EMR with spotty customer service

Reviewed 6 years ago
Pros

Patient notifications of appointments were included in price; there was a mobile option for accessing it; the appearance was modern and nice

Cons

Reporting functions were very confusing and ambigous; costly and very inflexible with terms of agreement (e.g. couldn't reduce number of clinicians); had to go to multiple screens to try to explain billing to clients; patient portal cumbersome; no virtual paperwork options; had frequent errors in scheduling where things done just didn't "stick" in the system; customer service reps didn't always respond timely; had to pay extra every time we onboarded a therapist

AM
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Alisa M.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Professional-looking notes...when we can get it to work

Reviewed 7 years ago

Great notes, cloud-based integrated notes and billing

Pros

I really like the way the therapy notes are laid out. Check boxes make charting easy and professional, especially when remarking on suicidality. I have had positive comments from MDs and attorneys.

Cons

This year we have had frequent Silverlight errors. We have had to uninstall and reinstall Silverlight, reboot Firefox and the computer, and find that solution sometimes works, but sometimes doesn't. It won't work on Chrome. It's expensive and I've lost a lot of productivity dealing with these errors. We are looking forward to the end of our contract so we can switch.

DF
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Debra F.

Medical Practice, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Best EMR I could find for the money.

Reviewed 6 years ago

professionalized my small private practice for a price I can afford.

Pros

The customer service is great. Negotiating around site is user friendly. I like the word add on. Wish it worked with more browsers.

Cons

Old templates. Writing prescriptions is a problem because of limitations. It does not allow me to use ranges, for instance: 1-2 tabs po qhs. I also receive a lot of calls from pharmacies for clarification because of this problem. Additionally, I wish there was an ICD section to remind me to add for controlled substances due to new laws. I never received the 3 personalized templates I contracted for.

PK
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Patricia K.

Hospital & Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Lacks adequate product support

Reviewed 7 months ago
Pros

Specialist capability and prescribing capability

Cons

Customer support and price. I wouldn’t have minded paying for it if only I could get customer support. I felt, as a sole practitioner Valant didn’t value the relationship