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BookingSync

Reservations management for vacation rental businesses

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BookingSync Reviews

Reviews summary

Pros

My onboarding specialist is not "just doing her job", she actually does much more than that. I cannot thank her enough for the great help she has been, and her patience with me.

Roman W.

The customer care is awesome. We have 175+ properties across several cities and we like to push the boundaries of what's possible with technology so I had a lot of questions.

Andrew C.

What a good idea to have adopted this solution and I particularly appreciate the customer support. Responsive and effective even if in the end I have not often had need.

davide v.

Cons

Even then the damage was done, because they had synced without checking our settings, they were permanently overwritten and we had to rebuild all of the properties.

Dan B.

Too many bugs, post 2017 no feedback from large users was considered, every bug was expensive, support was (sorry) horrible.

BH H.

We also had to cancel 20 reservations in a panic. They have given us another agent now who still doesn't understand the basic settings.

Dan B.

Overall rating

4.5

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88%
positive reviews
81%
would recommend this app

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50 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The customer support we're all looking for.

Reviewed 3 years ago
Pros

Besides the technical benefits - my most favorite thing is the outstanding customer support. In terms of property management software, BookingSync is WAY ahead of the competition when it comes to customer support.

Cons

Can't think of anything right now - my only small complaint is that sometimes the admin area is slow to load.

Vendor response

Hi Andrew, Many thanks for that great review. Glad to see that you enjoy our customer support! This team is really committed to meeting your needs and providing you with the best possible support. Aurore

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  • Likelihood to recommend10/10

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Everything we needed, and there's plenty more to come!

Reviewed 4 years ago

We are another one of the ex-Kigo companies that got abruptly put out of work due to platform failure last year. In hindsight it was a blessing. In our search to find another platform I came here to Capterra and looked through all the reviews, studied each one, did a trial version of several and eventually settled on Bookingsync. We've never looked back. The first thing about Bookingsync that...

Pros

Ease of use and getting setup quickly Excellent customer support Flexibility of add-on software and integrations Great looking website out of the box with excellent SEO functionality built in

Cons

Needs more features like reporting (but that's coming)

Vendor response

Many thanks for that great review Andrew, we're proud to have you as a customer. Glad to see that you like our quick setup, customer support and flexibility with our App Center with great partners apps!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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25 Days of Nightmares and Counting - Vacancy Rate Skyrocket to 60% and still increasing

Reviewed 3 years ago

In conclusion, if you are ready for a real challenge specially if you manage several properties, I only manage 16 and it has been a challenge for me, I hope at the end I can come back here and update my review to say it was worth it but so far I unfortunately can't say that, I just now was with Airbnb on the phone for an hour because guests are trying to book my properties but they are getting an error...

Pros

-Friendly staff like -Several nice apps to extend functionality -Connection available to main channels -Their new inbox is a great feature (Only avl for airbnb and HomeAway) -Easy to connect with zapier to extract your data and connect other tools.

Cons

-Very expensive onboarding, unorganized and unfinished, declared as completed around Dec 1st, you are told that BookingSync will handle everything for you, BUT... -2 Weeks later and my website was still not working, unable to take reservations or payments. -Got double booked twice as the connection with HomeAway is still not completed 25d later by HomeAway and icals were not linked by BookingSync team. -The...

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  • Ease of use
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  • Likelihood to recommend10/10

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Super system (Very well designed)

Reviewed 5 years ago

Ive been in the Travel business the last 20 years and since the last 10 years, I have opened up an apartment house. But having found booking sync , it really has been great. I am young and fairly fluent with Computers and checked and tested numerous booking software ( and used Kigo for over 2years). With booking sync they are fairly priced (fee is fixed, not like others charging per room per night)...

Pros

Its Affordable. Service is great. Website builder is easy to use. It works fluently and covers all aspects off rental price structures.

Cons

There is none Everything is covered in this well designed Software !

Overall Rating
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  • Customer support
  • Likelihood to recommend10/10

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BookingSync ...... "The Best Find of 2016"

Reviewed 4 years ago

Whilst looking to update our website in early 2016, we stumbled upon BookingSync. At that point, naively, we were only looking for a flexible website format. However BookingSync were able to offer the complete website, booking, invoicing, customer database and channel managers all in one package. After a successful trial, we adopted BookingSync immediately, and have never looked back. The team at BookingSync...

Pros

The user friendly interface The flexibility & simplicity of the pricing

Cons

Nothing

Overall Rating
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  • Likelihood to recommend1/10

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User since 2015, now we are done.

Reviewed 3 months ago

Too many bugs, post 2017 no feedback from large users was considered, every bug was expensive, support was (sorry) horrible.

Pros

Back in 2015 I could get in touch with [SENSITIVE CONTENT HIDDEN] about all the bugs, work them out, find solutions. The website feature was great, then went down hill. Well, everything went down hill has they didn't scale properly.

Cons

This product just doesn't scale to hundreds of properties, today we use Cloudbeds, not perfect, but very happy.

Overall Rating
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  • Likelihood to recommend10/10

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A pleasant journey

Reviewed 2 years ago
Pros

After signing the contract, I was quickly contacted by Onboarding Team to set up the different workshops. I was lucky to get my reps as my onboarding specialist. She was great, very helpful, kind and skilled. She knows this industry really well which helps a lot when setting up such a software. Besides, my reps showed interest in my business even though she probably works with a ton of different...

Cons

Nothing so far really. Maybe the fact that the WorkShops have to end at some point when everything is all set !

Vendor response

Hi Roman, Many thanks for that great review. We're proud to have you as a customer. Glad to see that you enjoyed your onboarding!

Overall Rating
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  • Likelihood to recommend10/10

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Excellent Product with an Excellent Team

Reviewed 4 years ago

I started working BookingSync as a website developer and not a property manager. I have worked with many providers and their API - and I must say that BookingSync provides a very well documented API that is quite powerful and robust. Not only does their documentation make it easy to get started coding - but there is a wonderful staff on hand to help when needed. This is a rare find in the vacation rental industry - I really enjoy working with BookingSync because they are there when you need them the most!

Pros

Robust API

Cons

There are a few things in the API that could use better documentation (but it's still VERY good). I also wish there was a more basic authentication protocol.

Vendor response

Thank you Drew for your review and feedback. As discussed further together, we will be looking at a simpler authorization process for private integrations which should make API usage easier. We have well noted your comments on our documentation as well and already updated few areas to be more complete and detailed. Thank you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Only Trial

Reviewed 3 years ago
Pros

I like most of the features from this software, but they're only for United States. I had to choose another one.

Cons

The software is basic and it's oly prepared for american market.

Vendor response

Hi Ana, Flo here, COO & co-founder of BookingSync. I'm really confused about your review as it doesn't seem to be related to our product: - we do not offer a free trial since more than 2 years ago - "only for United States": we're a French-based company and operate worldwide, with customers in 66+ countries - we work with most of the biggest property management companies in the industry (Hostmaker, LuckeyHomes (now Airbnb), Bnblord, Welkeys...) which seem to appreciate our very powerful product. I'm happy to know more about your experience with BookingSync and respond in details. Wishing you a very happy holiday season! Flo

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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I use this software to manage two properties.

Reviewed 3 years ago

Allows me to publish my properties on various platforms and easily manage availability.

Pros

I think the customer service is great, and anytime I've had a problem the team has ben quick and friendly to help out.

Cons

For me the cost is a bit too high, though for other users with more properties, this probably isn;t an issue.

Vendor response

Thank you very much for this review, we're preparing something great for owners/managers with a few properties, stay tuned! :D

Overall Rating
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  • Likelihood to recommend10/10

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Great product and great service

Reviewed 4 years ago

What I like most about BookingSync is the ability to customize it (most of it) for our needs; including synchronization to other distribution channels and websites, pulling data into our backend database with their free API and using Apps such as Notifications to automate communications with our guests and owners. Plus having complete control to customize our website as we see fit is a huge benefit....

Pros

Ability to customize it for our needs. The biggest winner is the ability to customize our own website as we see fit.

Cons

Needs more documentation and a larger app section, which I know will come in time. The home owners section needs expansion, Notifications is a little confusing and needs documentation and we need more in-depth guest management (for instance fields for spouse, children, anniversaries, - more so than the one notes field).

Vendor response

Thanks Kenan for these words. Your feedback is very valuable for us. We already started to work on our documentation improvement. As you say, we still work on some Apps new features (Owners, Notifications). It's very important for us to allow you maximum of customization, with your website and also through our API. Feel free to give us your feedback, we're also working on a solution to co-create our product with our customers, stay tuned ;)

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Terrible - full of bugs - the customer support doesn't exist !! Slow/not effective !!

Reviewed 4 years ago

Bookingsync is trying to grow becoming a full feature PMS and become a Channel Manager too. Every potential customer probably is looking for a good, not expensive one step solution. Vacation Rental business is booming so probably their business is booming too. From all these facts probably starts the problem. I started to be an Host on Airbnb 6 years ago and at that time I was romantic … My customer...

Pros

No pros were added to this review

Cons

Working with Bookingsync I discovered that if something is going wrong you easily loose more money than what you pay for them!!! I had wrong prices for bookings - has been so difficult to complete a cancellation procedure to have the calendar free again - I had rentals disappeared on Airbnb (offline) without a warning from anyone (I discovered by myself) because a “general error from Airbnb” (Airbnb...

Vendor response

Hello Gianluca, First of all, we thank you for taking time to give your feedback, even if it's mostly negative, it's important for us to listen to our customers. As you say, it's sometimes difficult to get everything properly synced and we work each day with our official OTAs partners to allow our customer to benefit the most reliable and fast sync. About your exchanges with our customer support,...

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First successful experience with a vacation rentals software!!!

Reviewed 6 years ago

I started 3 years ago to work in this industry. Discovering all the avantages as well as all the difficulties such as how to follow more than 20 properties advertised on 10 different portals? It is more than 200 calendars to update regularly. With further experience, I have been introduced to this new software which allows today to manage your properties all along the season. Thanks to a very...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
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At the end it is all about customer service!

Reviewed 5 years ago

We are property manager, agency and property owner. We cover three business models in VR industry and actively operate in three languages with customers on multiple channels. We use Bookinsync on most of our processes and keep integrating and semi/automating them on a daily basis. When I look back now I see what is the most important feature od the provider - their Team. We chose Bookingsync because...

Pros

No pros were added to this review

Cons

No cons were added to this review

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Bad support and documentation

Reviewed 3 years ago

The synchronisation of availability and pricing of your properties/listings between platforms such as Airbnb and Booking.com

Pros

Once everything is configured, it works fine. However, to get you listings (properties) synchronised with Airbnb, Booking.com and others, it takes quite a bit of effort.

Cons

Their support is very slow to respond and it takes sometimes days! to resolve issues. The system is complex and it takes a lot of time to communicate with the support team (if they respond) to resolve issues. No mobile or responsive app as well. Overpriced.

Vendor response

Dear Sjoerd Jan ter Welle, thanks for taking time to share your feedback about our software. Regarding the negative aspect that you raise the most, namely our support and documentation, this is something we've identified through our customer satisfaction surveys and that's why we've come this early July to change our organization and tool, to enhance this aspect of our user experience. We offer...

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  • Likelihood to recommend8/10

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Im fine with the software, mobile application would be useful

Reviewed 3 years ago
Pros

The syncranization with the Online travel agencies, it s easy to read and fill the booking part, easy to share and implement by myself. Go support so far, Keep going !

Cons

There is no mobile application and you have to pay to get (ninja rental) it, the calendar doesnt appear well on other devices and of course a lower price would be better :)

Overall Rating
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  • Likelihood to recommend5/10

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Overall the automated messaging & one calendar view helps, but there are a lot of inconsistencies

Reviewed 3 years ago

automated messaging

Pros

automated messages/notifications one view calendar ability for guests to pay outside of airbnb or vrbo

Cons

customer service language / messaging barrier - it takes several people and tries for the BS team to understand what my issue is, is they even do understand. Sometimes I just give up... Integration with HomeAway isn't 100% and we are doing a lot more manual work Issues with software - at lot of times, either myself or my HomeAway rep notices issues with BookingSync before BookingSync notices them themselves.

Vendor response

Camille, First of all, thanks for taking time to evaluate our software. We're glad to know that our automation features, notifications and calendar views help you in your daily work. Concerning points of improvement that you specify, we're more than happy to let you know that we'll provide very soon a new support experience (new tool, new organization with our team). Feel free to contact...

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend9/10

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Excellent software to boost your bookings

Reviewed 2 years ago

Excellent as it really helped to upgrade our business, with a reasonnable cost. game changer

Pros

After long benchmark and some tests we choosed bookingsync tot manage our rentals. Solution is great and easy to use. It helped us to reach 30% more clients. It is a great software we use daily.

Cons

It can sometimes get a little slow, and few features could be optimized.

Vendor response

Thanks Holden for these words. Your feedback is very valuable for us. We are delighted to hear that our solution helped you to reach 30% more clients! Great news!

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  • Likelihood to recommend10/10

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Best Channel Manager

Reviewed 2 years ago
Pros

Bookingsync is easy to use and has all the features that i need to work.

Cons

The only thing missing from this software is accounting rental management.

Overall Rating
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  • Likelihood to recommend8/10

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Very nice product

Reviewed 2 years ago
Pros

The synchronisation with the airbnb accounts is very easy.

Cons

When you have a lot of airbnb accounts and listings, the pricing with full synchronisation is very complicated.

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Great product, upgradeable through App Center & great customer service !

Reviewed 5 years ago

Airbnb host since almost 5 years now, in Provence, winner of Airbnb France Hosts Awards in 2014 and author of the book "Advice from an Airbnb Top Host to better rent", I was very often asked by owners to manage their property and I ended up becoming property manager. Beginning with managing about 10 properties, I needed an effective tool, simple and pleasant to use, to help me in this new activity The...

Pros

No pros were added to this review

Cons

No cons were added to this review

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  • Likelihood to recommend10/10

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All I was looking for!

Reviewed 3 years ago

It's a lifesaver! I don't need anymore to be connected all the time to the OTA to report the bookings, my emails are sent automatically and my website can take direct bookings. Moreover, I could define complex rate rules and all the rules are synced to the OTAs.

Pros

Easy to use. Sync with Airbnb and Booking.com. The website feature is also a great addition as it allows me to retain customers and make more direct bookings.

Cons

The notification app is great but needs a few technical skills to customize the email content. The standard notifications cover my need though so I didn't have to make much change.

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appalling staff knowledge and set up process

Reviewed 2 years ago

We have had an absolute nightmare. The "workshops" to set us up were run by somebody who doesn't understand the basics of their own product. She went live with our properties and the nightmare began. All prices wrong (99 dollars on new years eve when should have been 399) and every other setting wrong. Guests started booking our properties in the dozens and we had to disconnect as fast as we could....

Pros

the functionality looks good but it doesn't work

Cons

the documentation and help is close the worst I have seen in 20 years of business. the translation of french into english hasn't been checked and their staff do not understand the basics of this software

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4 years already and always more satisfied !

Reviewed 6 years ago

I use BookingSync for several years and my satisfaction is growing with each new functionality proposed. First I was delighted with my schedule online : we could be multiple to follow different locations without having contact between us. What time saver! Today all my booking process with : price calculation, contract auto send, management of my price plan with a price table containing all my...

Pros

No pros were added to this review

Cons

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BookingSync is a leader for synchronization

Reviewed 6 years ago

Owner of about fifty mas, chalets and villas in Provence, in the Alps and in Greece. The distribution on portals has become a must for optimizing your occupancy rate. Online booking and instant booking profoundly revolutionized the vacation rental business BookingSync allows synchronization with portals. With the main ones such as Airbnb, Tripadvisor, Roomorama, Abritel, Booking and more than 20...

Pros

No pros were added to this review

Cons

No cons were added to this review