innRoad Pricing Plan & Cost Guide

innRoad

All-In-1 hotel management solution with anytime cloud access

4.54/5 (198 reviews)

innRoad Pricing

Starting from: $150.00/month

Pricing model: Subscription

Free Trial: Available

Pricing starts from $150 per month, contact for a personalized quote.

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innRoad Pricing Reviews

Pros

  • Overall, I have enjoyed working with this company, I feel that they have been responsive to my suggestions on how to improve, their customer service is usually spot on.ELLEN S.Read the full review
  • InnRoad is constantly improving their modules to better fit the needs of the hospitality industry. Their customer service is well trained and fantastic to respond quickly and effectively.Sherie S.Read the full review
  • The sales team was super helpful even in showing my mom who is the owner that we would actually be saving time and money by going with a program like there.Alyssa W.Read the full review

Cons

  • At times the wait is very long and frustrating. There are also some language problems but those are really made worse by poor hearing on my part despite hearing aids.Jules K.Read the full review
  • Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.Dave S.Read the full review
  • Since the last update it is very confusing and difficult to use. It’s unclear and overly complicated.Lucy J.Read the full review
96%
recommended this to a friend or a colleague

25 reviewers had the following to say about innRoad's pricing:

DeShawne B.

Customer Service Top Notch

Used daily for 6-12 months
Reviewed 2018-05-30
Review Source: Software Advice

I would recommend this product to anyone searching for a hotel booking system. Again, the level of customer service is far superior to any other system I have used - including in other industries.

Pros
I cannot remember another system I have used that maintains this level of customer service. The amount of time saved with each question outweighs any concern regarding price. If you value your time - this system is A+.

Cons
The monthly cost is a little high. Not outrageous - but for the smaller boutique hotels, it is sometimes pricey for the number of guests.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sarah S.

Definitely choose Innroads when user support matters

Used daily for 1-2 years
Reviewed 2017-12-11
Review Source: Software Advice

The reason I did not rate the price / value was I'm a Reservation Agent and unaware of the rate paid, definitely not because I think it unfair. I do however feel like with the customer support they offer 24/7 being superior than any I've dealt with I wouldn't even enter price in to my decision equation. It's like having great car insurance, price is irrelevant if excellent support is available when you need it.

Pros
Ease of use, tutorials available, articles/how to guides just by searching a related term/word even if generalized. Hands down best customer support agents who don't stop if they aren't able to answer a question, instead they take it to a specialized team who proceeds with the inquiry/issue. They've followed up via email and phone every time I brought things to them. (I'm the squeaky wheel & utilize customer support a lot!) When responding to a feature availability inquiry the response has always been thorough and/or if feature was not currently an option they've taken it to a design team who has implemented it when possible. Their customer support has made reservation life so much more efficient.

Cons
A few quirky things about the program are puzzling, but not deal breakers. I was an opera user before and miss the feature of having everything about a person and all charges and history be available on one screen in pop ups ~ it was like all my sticky notes right where I could see them with the guest in front of me.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Raymond F.

innRoad

Used daily for less than 6 months
Reviewed 2016-11-15
Review Source: Software Advice

I truly enjoy the ease of use for this software, it was very easy for my staff to use and I to understand innRoad, they truly enjoy this software far more than our previous Hotel Management software, it was (once again) easy to use, easy to train others to use this software, organized and I could use it on multiple computers at one time, for example, I use it in my office, and all departments on our property have a computer and run this software. I Highly suggest innRoad for your business.

Pros
Ease of Use, Great Price.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Howard L.

Small Bed and Breakfast reservation platforms

Used daily for 1-2 years
Reviewed 2020-04-17
Review Source: Software Advice

Innroads has be responsive, collaborative and supportive. When ever we have had a problem or did not understand they were right there to help - immediately or in minutes.

Pros
It is super easy to use. Resonalby price and great support when you need it.

Cons
Being older I had a little harder time getting started.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Frank L.

Very helpful technical service.

Used daily for 6-12 months
Reviewed 2018-04-01
Review Source: Software Advice

After about 6 months, I'm finally getting used to the system, but surely there must be a simpler way to handle lodging management and reservations.

Pros
Consolidates other booking engines into theirs. Easy to send emails & reservation summaries to guests.

Cons
Requires lots of operator memory. Not user-friendly (not intuitive). Requires a very high number of mouse clicks to accomplish simple daily tasks. An extremely complicated system of setting up room pricing, or changing pricing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Lee W.

An Excellent Solution

Used daily for 2+ years
Reviewed 2017-05-17
Review Source: Software Advice

Continued development of the software helps keep us up to date

Pros
Ease of use and excellent training support helps users get up and running quickly. Competitive pricing helps small properties remain profitable.

Cons
Pricing module can be complex and cumbersome until you get the hang of it, then you just have repetitive steps to complete the process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sidney F.

Very user friendly, great customer service

Used daily for 6-12 months
Reviewed 2019-10-20
Review Source: Capterra

InnRoad has been wonderful to work with. The customer service is excellent. Customer service is always available with little or no wait for help and every time we need help our issues were solved with one phone call.

Pros
The ease of train people to use the motel booking software.

Cons
Probably the discounting and putting sale prices on the system could use a little improvement but it still works well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carla B.

Great Affordable Software! Customer support is amazing!

Reviewed 2016-09-01
Review Source: Software Advice

Pros
We went from a Franchise to becoming an independent hotel again. We had gotten used to our regular system and needed to find a software that was affordable and easy to use. This software did not let us down. We especially like that we can use it from anywhere. A definite plus for a busy hotel. The support is awesome. I can email them and they get back to right away. I like that our training was done by phone so we could change the schedule easily if needed. It has only been a few moths but we are very happy. The cost is the best part. It is not very expensive and we get 24 hour support and free updates.

Cons
There are some reports I would like to have only because I had gotten used to them before. We have adapted and learned new ways. It could be a little faster. Otherwise it's great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kristina M.

Not the cheapest booking system, but you can't beat the customer support

Used daily for 2+ years
Reviewed 2018-05-16
Review Source: Software Advice

Every booking system seems to be complicated at the beginning. But once you get it you are all set with InnRoad. And if you have any questions, their 24/7 phone support is there for you.

Pros
Customer support is just outstanding. Not only they resolve issues rather promptly, but they are always super helpful and polite. Latest changes also improved software for user.

Cons
It is not the cheapest option out there. But you get what you pay for. It takes a while until you utilize all features, but I believe that is the result of pretty nice flexibility of the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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James F.

Very good. I highly recommend this software.

Reviewed 2016-05-31
Review Source: Software Advice

Pros
After looking at several other systems, including a couple of the ones aimed at large, chain hotels, innRoad seemed to be the best designed for the small, single location business. We are very new to this business, so anything that could clearly improve our operations and sales is a bonus. A few things we do that are somewhat unique require creating workarounds that aren't as precise as would be ideal, but the customization available is great. Customer support and training has been really good, as well, leaving me in no doubt that the vendor actually does care about their customers. Even on a holiday, you can get live help on the phone quickly. The channel management features got us quickly online with major OTAs so we could get loads more exposure than traditional advertising would for the same cost. Already we are up 73% in sales over the same time period in the previous year! Of course, your mileage may vary. The pricing is also very competitive. I would not say it is the lowest I found, but based on every point I compared among systems, the system returns good value for the cost.

Cons
We have a vacation rental component to the way we do business that doesn't really fit the traditional inn model. This software is clearly aimed those businesses that hew closely to the inn model. I agree that their focus is entirely appropriate, but managing the kind of group bookings we do is a little harder than it would be using a system designed for vacation rentals. That said, vacation rental-based systems are far more limited in their overall scope. My only other nit to pick is that a few of the functions scattered throughout the system don't always respond reliably, but this may be more a function of the system being web-based, rather than run from a local server.

Response from Ali


James, thank you so much for the kind words! We’re so happy to hear innRoad is working so well for you and you’re up in sales after listing on OTAs. Keep up the amazing work!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Caroline B.

Great Software, but wasn't what we needed!

Used daily for less than 6 months
Reviewed 2016-10-17
Review Source: Software Advice

Great customer service, great software, just didn't fit our company as well as I had hoped.

Pros
Customer service and no contract

Cons
Monthly Cost and no "App"

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

No contract and great customer support

Used daily for less than 6 months
Reviewed 2018-12-22
Review Source: Capterra

Pros
Great company with very one on one personalized service. No contracts, great value.

Cons
Very specialized to one industry- wish it was more applicable to other types of properties.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Peggy B.

InnRoad is the best road for our hotel!

Reviewed 2016-02-23
Review Source: Software Advice

Pros
InnRoad's Cloud Based Property Management System was recommended to us by Software Advice. We have a small Boutique hotel in a picturesque farming community in Kansas. We wanted an affordable booking engine that could connect us to the online travel agents AND we needed a property management system. Most of the programs were far outside of our price range. However, InnRoad was willing to work with us! We love the system and we love InnRoad! As the person who worked one-on-one with the InnRoad implementation team, I was greatly impressed with their professionalism and teamwork. We have great support after the implmentation process was achieved. The continued, on-going support and education is like having your own IT department. InnRoad is our #1 business system!

Cons
There is nothing that I do not like about this product or the company. I remain impressed with their system, the savings, the ability to promote and manage our company, the Historical Heritage Hotel.

Response from Ali


Peggy, thank you so much for the kind words! We’re so happy to hear you had a great implementation and are continuing to have success with the system. It’s been a pleasure working with you and your awesome team!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Katherine C.

The best reservation tracking system on the planet!

Used daily for less than 6 months
Reviewed 2018-02-23
Review Source: Software Advice

As a new user of innRoad, I am impressed by the training, the incredible customer support and, of course, the program itself. I wish with all my heart we would have been aware of this system a long time ago. I will recommend your company over and over again.

Pros
I love that I can see all my check-ins and check-outs at a quick glance - So great in the busy season. I also love that I can change everything from my sign in sheet text to my pricing in very little time. This system saves me time and effort all the way around.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Flora G.

Awesome software and great customer support which is even more important!

Used daily for less than 6 months
Reviewed 2018-06-03
Review Source: Capterra

Pros
Easy to use and easy to understand. Puts everything that is going on in a visually informational format by using a color coded 'tape chart' which can be viewed from 1 day at a time to 30 days. All of the functions can be used (in real time) from any device, i.e. computer, tablet, smartphone. Price is also small compared to the big delivery.

Cons
They offer integrations to websites like Booking.com and Expedia.com as part of the PMS package. We 'wasted' a lot of time before we realized it was never going to be a good fit for our small operations so we don't use those features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Robert B.

Easy and affordable

Used daily for 2+ years
Reviewed 2017-12-19
Review Source: Software Advice

The staff tries hard to handle every concern and does a good job at fixing any issues that occur

Pros
I like the simplicity of it but it offers a lot at the same time. It’s very easy to use and affordable I would recommend to anyone

Cons
Sometimes can be slow but if you call they fix immediately customer service is a plus and always available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Denise W.

What we need here is a bit more flexibility

Used daily for less than 6 months
Reviewed 2016-11-07
Review Source: Software Advice

Overall this software serves my purposes. That being said there are some major draw backs. I initially went with InnRoads because i wanted a online booking platform that could be integrated into my website. Due to the inflexibility of the platform and its inability to handle the subtleties and nuances of my booking requirements, I was not able to use this as a online booking utility. Instead, I use it as a hands on booking tool. For instance, I have seasons where my prices are higher then other times of the year (as I am sure most if not all hotels have) and the default is that if a guest wants to stay during a time that overlaps the two season ranges, InnRoads will always default to the lower price and there is no way of circumventing this default. I can manipulate the system manually, but if someone was booking online, I would lose money. As well, to manipulate this program with all its associations of seasons and rates is particularly challenging.

Pros
great customer service. Easy to use once all the seasons and rates and promo codes have be added.

Cons
If you are not a full blown hotel/motel, such as we are (only 6 units) this platform offers much more then needed. Very difficult to figure out issues without the help of customer service. If you have different rate periods and a guest wants to stay within 2 or more of those periods, the system cannot adjust for the different rates during different times. Takes a few weeks to get up and running.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Linda G.

So surprised at how much this system has changed our business in such a positive way

Used daily for 6-12 months
Reviewed 2018-04-09
Review Source: Software Advice

We love it, no negatives.

Pros
It works and all the new business it has brought us. The phone support is always available, 24hrs. The cost is covered by the new business.

Cons
Sometimes we have to wait to talk with a support person, but when they are available it resolves the problems quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dillon D.

Not for us

Used daily for less than 6 months
Reviewed 2016-10-12
Review Source: Software Advice

InnRoad seems like a really great hotel management software, but it wasn't for us. We liked the layout and the ease of making customer profiles, but we didn't like that we had to contact support each time we needed to make a change to simple things such as our confirmation email and certain policies. We are always changing and growing so we would just rather make the changes ourselves. We didn't feel like we were getting enough out of it for the price we were paying, but feel like perhaps if we were a really large hotel it would have been better for us.

Pros
Layout of calendar, customer profile features

Cons
Changes had to be made by tech support and not us personally Group codes were not easy to make Due to tech support having to make the changes and not us, mistakes were often noticed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Paul T.

A great system.

Used daily for less than 6 months
Reviewed 2016-12-14
Review Source: Software Advice

We sampled Innroad and it is a very impressive system. It is very easy to create and change rates, access history and finding returning guests and I found Innroad to be a very adaptable to our older phone system. It is also easy to work with Expedia all third party booking agents. We are a small hotel on the verge of a large expansion so Innroad has the right price for a small hotel but enough reporting and data accumulation to a facility a large hotel with a variety of outlets. But the BEST thing about Innroad is the staff, especially Jeff Bakkensen who is very knowledgeable about his software and the workings of a hotel.

Pros
The cloud-based software lets you work from anywhere on pretty much ANY device.

Cons
I can't really think of anyone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Stephen W.

Pretty Darn Good!

Reviewed 2014-05-26
Review Source: Capterra

Finding a reservation management system that was easy to use and affordable for a small 15 unit inn led us to innRoad. We find the system easy to navigate for all of our needs, and we have almost always had helpful and professional assistance from the Customer Support. Only lately have we experienced a few bumps in the road with support, but that is to be expected with a growing company. Our service representative checks in on us frequently to insure things are working well, what more can you ask for.

Rating breakdown

Ease of use
Customer support

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Scott O.

Couldn't be happier with the partnership that we have with Innroad

Reviewed 2014-05-23
Review Source: Capterra

After purchasing a distressed property and completing a major renovation, we found ourselves with a beautiful independent property....an independent property with an outdated property management system with no link with the online travel agency world. After shopping numerous products, I came across InnRoad and the sales staff quickly arranged a demo session. The Demo session went very well and I agreed to kick the tires during a 30 day trial run. I found the system to be user friendly, affordable and full of potential; I signed on a member. April 15, 2013 we went live with the system in a blink of an eye. Since the system is cloud based, there was no installation. The assigned account manager walked me through each step of the set up and continued with teaching the entire staff via conference calls. The tech support department was great with our learning curve and would assist us through each self placed hurdles. The InnRoad team assisted me in setting up accounts with all of the online travel agents (OTA's) and worked with our webmaster to link the booking engine seamlessly. Almost immediately we began receiving bookings, the front desk agents were operating the system like pros and are "brand of one" began to grow. I won't say that InnRoad is without it's cons, there have been some that have been addressed with upgrades and some that they are working to address...but, their pros have made them the best investment that I could have made. I enjoy the cloud accessibility, their professionalism and their many connections to vendors that make our business run smoothly. I found the pricing reasonable and I found the perfect partner for our business needs. I gladly extend an invitation to contact me or my staff at the property for our honest - straight forward opinion of this product. Scott Overton, Sr. General Manager Jaybird's Inn St. Augustine Florida 904-342-7938

Response from innRoad


Thank you so much Scott, we are glad to have you as a partner and we are so proud of your success!

Rating breakdown

Ease of use
Customer support

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Brittany F.

Easy to use- great customer support!

Used daily for less than 6 months
Reviewed 2017-10-28
Review Source: Software Advice

Pros
User friendly. What you can't figure out on your own, they will assist you with, one simple phone call 24/7. I was very hesitant about the switch this is our first PMS. Our only booking capability was Expedia. The 15% fee and the room for error was getting out of hand. We wanted to be able to get onto other sites. Our business is growing and we needed a PMS. Thus far I am very happy with InnRoad. What they don't have- they try to accommodate, or they attempt to work on building something that will work. Are they more expensive than other companies? Yes! The support is worth is. The product is worth it. The no contract is worth it! It's worth trying for sure!

Cons
It doesn't force you put in a payment method. Too much room for error at my specific property, would like to see an adjustment made for this. I haven't expressed this concern yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Josh H.

InnRoad has been a tremendous tool that has allowed my business to reach the next level!

Used daily for 1-2 years
Reviewed 2017-05-25
Review Source: Software Advice

Pros
Innroads unique value proposition is its ability to consolidate many faucets of management into one easy to navigate interface. As a result, Innroads has not only saved me time in managing my hotel, but also boosted my hotel's occupancy dramatically! In combining its convenience with its fantastic customer support system, Innroads has been extremely effective in resolving booking errors and accommodating customers. After becoming acquainted with the platform, the user interface is easy to navigate and to extract information for all employees, allowing staff to focus on customer satisfaction.

Cons
Periodically, Innroads freezes and becomes non-responsive, which creates awkward situations when customers are present.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carolyn C.

Have been an Innroad user for over 5 years

Reviewed 2015-01-21
Review Source: Software Advice

Pros
The software is user-friendly, and I find the vendor to be very responsive to questions and problems. I can quickly get a support person on the phone, and if the problem cannot be solved easily, then a case is opened for us until it's resolved.

Cons
The cost! We pay a monthly fee, plus a fee for number of transactions that pass through the payment gateway. Also, the online reservation option for guests is a bit confusing, and often I get calls that they did not think the reservation was completed - which is true because they did not see the "confirm" option. It doesn't seem as well-designed as it could be.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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