Little Hotelier Features List

Little Hotelier

Web-based reservation & accommodation management

3.87/5 (39 reviews)

Little Hotelier Feature Summary

  • Dashboard
  • Real-time alerts for staff and guests
  • Third party integration via API
  • Generate bills and invoices
  • Calendar management
  • Calendar sync with Google
  • Channel management
  • Customize booking engine
  • Email templates
  • Employee management
  • Location maps
  • Run and export reports
  • Rate management
  • PCI compliant booking engine
  • Periodic reporting
  • Generate booking insights
  • Print invoices and registration forms
  • Track check in and check out
  • Website integration
  • Reservation calendar

Hospitality & Travel Feature Comparison

Most popular features of all Hospitality & Travel apps

API (32 other apps)
Activity Dashboard (26 other apps)
Automatic Notifications (26 other apps)
Availability Management (27 other apps)
Billing & Invoicing (25 other apps)
Billing Rate Management (21 other apps)
Booking Management (48 other apps)
Calendar Management (44 other apps)
Channel Management (38 other apps)
Credit Card Processing (34 other apps)
Customizable Templates (23 other apps)
Electronic Payments (29 other apps)
Email Templates (24 other apps)
Invoice Management (29 other apps)
Online Booking Integration (37 other apps)
Price Management (25 other apps)
Reporting & Statistics (29 other apps)
Reservations Management (37 other apps)
Room Booking (37 other apps)
Third Party Integration (34 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


0 reviews

See all iOS Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Little Hotelier Feature Reviews

25 reviewers had the following to say about Little Hotelier's features:

Tracey Shepherd

Poor invoicing workflow with account customers

2016-09-15

We moved from Reservation Master Pro which had poor support, security issues and was not cloud based.

Pros

*Cloud based *Siteminder linkage *Security features *Credit card verification

Cons

*Tax invoice numbers on bookings do not match actual invoices *No integration to Xero

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering Little Hotelier

Support takes a long time to respond and they can never tell you when major issues such as invoicing will be addressed.

Source: Capterra
Helpful?   Yes   No

Response from Little Hotelier


Hi Tracey,

Thank you for taking the time to review us.

We have passed your feedback on to the product team and they are currently evaluating the most effective solution for these features.

Regards,
The Little Hotelier Team

Read more
Steve Lane

Great software system for a small B&B

2016-08-03

I have a small B&B with 5 rooms and have found Little hotelier to be a perfect online booking and channel management system

Pros

very cost effective straightforward to use plenty of functionality without being overly complex

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Little Hotelier


Hi Steve,

Thank you kindly for your feedback and for choosing Little Hotelier, it is greatly appreciated.

Regards,
The Little Hotelier Team

Read more
Jen de Greenlaw

Little Hotelier makes our small business more professional and cuts down administration time

2018-03-01

Pros

It allowed me to set up an 'enquire only' on the booking engine so I can vet my guests and gave me the ability to use a pricing calculator for booking enquiries and the use of a compliant credit card system.

Cons

My only problem is that it's not a channel manager and the calendar doesn't link to Air BnB and Stayz - I have to change the calendars individually for every booking. That's because I don't take direct online bookings and need to vet guests first, but it would be good to link the calendar bookings to i-Cal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Little Hotelier


Hi Jen,

Thanks for taking the time to review Little Hotelier.

It's great to hear that you had a good experience setting up the system and are enjoying the convenience of our app.

You'll be excited to hear that it was recently announced that Airbnb has chosen Little Hotelier to be the first channel manager with a real-time, two way connection. This will eliminate the need for an iCal connection as you can connect to Airbnb as a channel and your inventory will be automatically updated as a booking is made on Airbnb.

Your hotel will be able to apply to connect to Airbnb over the coming weeks when our connection live. Keep an eye out for the link on our website or communication via email.

Let me know if you require any more information.

Thanks,
Kaitlyn @ SiteMinder

Read more
KL Ritchie

Love the team and staff but functionality is a real issue

2018-07-09

Pros

Its easy to use and navigate and customer service is excellent, I like the team and the management and that they are based in Australia.

Cons

- The automated letters do not leave a note with the reservation itself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Modern software

2018-04-07

tracking my holiday rental business

Pros

Great channel manager with a big number of booking sites/agents.

Cons

Little Hotelier is not providing booking calendar widgets codes for private websites made in Word Press.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Little Hotelier


Hi there,

Thank you for reviewing Little Hotelier. We are pleased to hear that you have had a positive experience using Little Hotelier for your holiday rental business.

If you have any further feedback or questions, please don't hesitate to get in touch with the team.

Thanks,
The team @ Little Hotelier

Read more
Conrad Matt

Try Cloudbeds!

2017-04-10

Heck when I started they didn't even have Discover as a credit card option!

Pros

Ease of use, short learning curve.

Cons

Can only view 2 weeks at a time on the booking screen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

1/10

Recommendations to others considering Little Hotelier

Only useful if you're really small and have 2 or less users. We have 6 rooms and it's not very useful. Again the major issue is a complete lack of customer focus, at least US customers.

Source: Capterra
Helpful?   Yes   No

Response from Little Hotelier


Hi Conrad,
We¿re sorry to hear your feedback as it¿s not our typical customer experience. We¿ve escalated your comments to our product team who will look into this further and ensure we can learn and make improvements where necessary. Our customer success team will reach out to you to talk to you about your feedback.
Thanks,
Clare @ Little Hotelier

Read more
Ivan Drechsler

Booking Engine

2015-07-16

Coupled with unlimited channel selection , a hard to beat combination!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Little Hotelier


Thank you for such a wonderful review and valuable feedback Ivan!
Best regards,
The Little Hotelier Team

Read more
chris ehmann

lacks reporting and statistical reporting

2016-07-23

good for maintaining reservations but quite basic in its design.

Pros

easy to use good interface to OTA

Cons

lack of reporting no tracing features for reminders not good statistical cannot get data dump to excel to compensate for lack of reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

4/10

Recommendations to others considering Little Hotelier

if you only want to manage reservations it is good, if you want it to mange all your day to day, not great

Source: Capterra
Helpful?   Yes   No

Response from Little Hotelier


Hi Chris,

Thanks for sharing your experience with Little Hotelier.

We¿re glad to hear that you enjoy the interface, easy connectivity, and customer service. We appreciate your valuable feedback on the functionality within the system and can assure you that enhanced reporting is on our roadmap. We¿re always looking to improve Little Hotelier to make sure the features are as powerful as they are simple to use, so please contact us at info@littlehotelier.com with any additional feedback.

Regards,
The Little Hotelier Team

Read more
Tracey Read

We have been using this software for over 18 months now. A few thoughts...

2017-07-25

Pros

Set up and ease of use. Linkage to Siteminder Cloud based which you can access form multiple devices. Can think of anything else to recommend here?

Cons

Poor financial and room performance reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Dan & Joanie Peterson

Little Hotelier could not have arrived at a better time.

2016-08-02

After spending one month with front office manager we added OTAs. Two days before our second month ended I had to get surgery on my foot. I am now in the 5th week of having to spend 7 weeks with my foot elevated 23 1/2 hours a day. Because of little hotelier I have been able to run the office and manage the OTAs from my bed and the couch. July is traditionally one of our 3 slowest months. Despite my Recuperation restrictions we closed July with 87.6 % occupancy. How many times do you get to lay in bed for a month and earn a bonus.

Pros

I can check income, statistics and break them down in so many ways in seconds.

Cons

I would like to have a master code to check credit card information instead of having to go to my e-mail for a new code each time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Little Hotelier

I am a person who learns by doing not reading. Just jump in and use it. don't be afraid to call if you have a question I have dealt with 4 customer service reps and they where all great and always follow up. I would also get an extra no vacancy sign, we have already worn one out.

Source: Capterra
Helpful?   Yes   No

Response from Little Hotelier


Hi Dan & Joanie,

Thank you kindly for taking the time to review us, we appreciate it.

We are so glad to hear how happy you are with Little Hotelier.

We have taken on board your feedback and will look to implement these features in the near future to make the operation of your property easier for you.

Regards,
The Little Hotelier Team

Read more
Richard Wistow

Taking on Little Hotelier was the best decision we made for our business.

2016-01-31

All of this with cloud based software which means I can access LH from any computer anywhere in Australia, or indeed the world It combines seamlessly with Siteminder channel manager to integrate our online bookings with our phone bookings to give us a complete picture of our B&B business.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Little Hotelier


Hi Richard,

Thank you so much for your review!

Not long to wait for a refresh of a beautiful mobile experience - we can't wait to share this with you!

Thanks,
The Little Hotelier Team

Read more
Salvi Bautista

Just a bit more can go along way

2016-04-28

However, there is no option to have direct website rates truly be the best value if your have OTAs like Booking.com, Expedia, and so on.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Little Hotelier


Hi Salvi,

Thanks for your review!

In the interest of rate parity, which is essential when listing with key OTAs, Little Hotelier helps you remain in parity across your channels without a worry about breaching your agreements.

That being said, here are great ways to drive more direct bookings: http://www.littlehotelier.com/blog/how-to-own-your-direct-booking-strategy-in-2016/

The extras for example as part of Little Hotelier have helped our customers like you drive more direct revenue for their businesses.

Please let us know if you'd like our team to get in touch to take you through some of these ideas?

Thanks again for choosing to partner with us!

The Little Hotelier Team

Read more
Duncan Goldsmith

Great solution for small hotels & cottages

2016-02-26

Great customer service, relatively easy to use, excellent channel manger to most booking sites, functionality continues to improve over time

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Little Hotelier


Hi Duncan,

Thank you so much for your review and thank you again for choosing Little Hotelier!

The Little Hotelier Team

Read more
John Spencer

Long time happy customer

2016-07-29

Little Hotelier helps us manage our room inventory across a number of OTAs without the risk of double-bookings, and the Little Hotelier Booking Engine lets us take direct bookings without any commissions.

Pros

Ease of use, no risk of double-bookings. We love the new Little Hotelier app too!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Little Hotelier


Hi John,

Thank you very much for your review.

It is wonderful to hear about the positive impact Little Hotelier has on your business. You are well and truly a part of the Little Hotelier family.

Regards,
The Little Hotelier Team

Read more
conrad matt

Good for small properties, but....

2017-02-24

It's cloud based which is great for taking reservations from a mobile enabled tablet when you're on the beach....to use a smart phone is hard but not impossible.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Justin Ray

Great System and Support

2016-01-26

Color coding could be better to help show room status and payment status is done with a flag, but color coding is easier to read.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Little Hotelier


Hi Justin,

Thank you for taking the time to review us - we really appreciate your feedback!

We have taken your comments on board and you will be pleased to know that we are working on an integrated payment solution that will be available very soon. You'll be able to process payments in a click!

Our product team is working hard to continuously improve and evolve our solution and our product roadmap details some very exciting features. This includes more comprehensive reporting, guest profiles, apps and so much more. The first release of these improvements is Monday. (!)

We want to take the time to thank you for partnering with us and look forward to helping in your success this year.

Please don't hesitate to contact us at any time if we can be of help!

Thanks,
The Little Hotelier Team

Read more
Ruben ter Haar

Program in development, loads of bugs, no service

2017-03-06

Though the type of room was not sold out yet.

Pros

Interface

Cons

Service, price

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Little Hotelier


Hi Ruben,

Thanks for leaving us your feedback.

We are disappointed to hear about your experience with us and appreciate you taking the time to work with us this week to have your queries resolved.

We are continuously looking at ways to improve our service and have passed your feedback to our customer success team and senior leaders.

Thanks,
The team at Little Hotelier

Read more
stefano barberi

VERY NICE BUT WITH INCREDIBLE HOLES

2015-10-04

but there are some INCREDIBLE FAULTS in the RESERVATION LIST page I tried so many times to send out the message that the PAYMENTS PART needs some URGENT and I believe essential adjustments.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Little Hotelier


Hi Stefano,

Thank you for taking the time to review us - we appreciate your feedback and are really sorry to hear you are were not 100% happy.

Our customers' success is our sole focus. We spend time helping our customers utilise the system to it's full advantage, and try take on all of the admin work to set you up so that you see the benefits immediately, without disrupting your tight schedule. We know how busy our customers are.

With that in mind, we are really happy that you have decided to continue to partner with us and hope all is going well at Soleluna Casa Pousada.

We have taken your feedback on board and you will be pleased to know that we are releasing some great calendar improvements next week.

This includes the booking summary which is now even better than before.

Thank you again for your time in reviewing us! We are a quick call away should you need any help.

Best,
The Little Hotelier

Read more
Kayla Berrier

Love Little Hotelier

2017-11-01

Little Hotelier is easy to use with friendly people working behind it.

Pros

Creating a reservation has never been easier.

Cons

If one guest has booked multiple rooms that you initially made under one reservation, you cannot later go back and make a change to just one room or it will change them all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Peter Polak

Patience gone with Littlehotelier

2018-04-20

Pros

Stripe payment gets you to charge directly from the platform ... thats ok.

Cons

Waited 2 years until they came out with an easy revenue report that would show you the basic , but .... released , it completely fails to count and even shows you occupancy on days with 0 bookings, as an example.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Conrad Matt

Works great....in Australia

2016-05-04

You cannot edit the format of reservation cards so they print on two pages which is a waste of paper.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Little Hotelier


Hi Conrad,

Thanks for your review and we're sorry that you were not 100% satisfied with Little Hotelier. We really appreciate your business and want to help you achieve your goals.

As you know we are integrating Stripe as part of the Little Hotelier solution and this will give you automations across payments.

We hope that we can help resolve this for you from our Dallas office!

Thank you for choosing to partner with Little Hotelier.

Kind regards,
The Little Hotelier Team

Read more
Vin Koonjul

Very basic, inflexible and flawed in many ways. A program put together in a kids bedroom

2017-08-11

none

Cons

in the first month alone they deleted all our hotels' booking and customer credit card information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Nikki Wilson

Good program for Calendar

2017-09-14

Pros

The calendar updates Use with Expedia and Booking.com.

Cons

Pretty restrictive in not allowing changes in invoice configuration and information from guests.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Emma Wypkema

Excellent integrated service that I could not do without!

2015-07-16

We wanted one system that would do it all for our guesthouse, and we are very happy with the way it has improved our direct booking revenue, freed up our time by quickly synchronising our room inventory to B.com and Expedia, and allowed us to automate our guest communications too.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Easy to manage

2018-06-21

Pros

This product has been a life changer, it has allowed us to effectively manage our reservations with a smooth process, it has helped in limiting our errors and making sure our data is good data.

Cons

It is more suited to smaller properties, for smaller properties it does the job but for larger properties, it would not be a good option, it could be with some more enhancements and more reporting functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more