Little Hotelier Reviews

Easy to track reservations and make adjustments. Does a great job of minimizing overbookings. Most issues are with the external OTA's.

A few times I have called tech support, it transfers you to voicemail to leave a message, and it is turned off.

Hello Brent, We are happy to hear that you are happy with our product! How it has helped you with your reservation as well as easy to make adjustments as and when you need. We will look into improving our external OTA and we have highlighted your feedback on this to our product team. We have escalated your experience with our tech support and we will continue to provide the best customer experience for you in near future. Kind regards, Ereena

Great customer service, very customizable, integrates seamlessly with our webpage

We have clients who speak English and Spanish. By changing the language in front desk there is a long delay before the language change is reflected on the invoices and hotel confirmations. It would be ideal if there was a way to detect the language of the user and send documents in their language of choice for best communication.

Dear Karl, We're really happy that you're satisfied with your Little Hotelier product and service experience! We're also glad to note that our work on multi-lingual enhancements in product and through our support team is meeting your needs. Your suggestion about auto-detecting user language of...

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I liked the ready hover access to info on clients in the Front desk version, as well as the fact that Site-minder came with the cost of the product. Also, the sales person was very helpful, I wish she was the tech-support or training person.

This was too hard to implement correctly, and too error prone. It needed a process "Step one", but that was missing. I set everything up in the Booking Engine first without realizing that the information in the booking engine is only what clients see online, not what is happening on the back end. I ended up deleting hours of work and starting over several times. there are videos and good instructions -- but never does it say -- do this first. Training never told me this. Tech support did, but only after I was integrated with Site-minder (another big project). The entire experience was probably one of the worst experiences I have ever had -- further more, when I wanted to stop using the product I still had to pay for 3 months to fulfill a contract.

Hi Marcia, We understand the importance of addressing our customers' concerns. We sincerely apologise for any inconvenience you have experienced recently and want to ensure you, we are fully committed to resolving your concerns. Your feedback is invaluable, and we are dedicated to regaining your trust and ensuring your complete satisfaction. We are sorry to see you leave, and if there's anything we can do to make things right for you please don't hesitate to contact me at ereena.rosli@siteminder.com We appreciate your feedback and the opportunity to make Little Hotelier a better place for all hoteliers. Warm regards, Ereena R.

- The fact that we don't have to insert the same information for repetitive guests. The info pops out as soon as we type the name of the booking. - The fact that we don't pay commission for bookings coming from OTA's - we pay only a flat monthly fee - The type of reports given - So easy to use

- The fact that we have to create different bookings for same guest coming for interrupted dates (some guests leave for 1 night and then come back). - The fact that we have to create different bookings for guests that move bedrooms. (some guests have to change rooms and the system doesn't allow the same booking to have a change of rooms or dates)

Hi Susana, We really appreciate your feedback and the time taken to share it. It's great to hear that Little Hotelier is helping you to save time, so you can focus on your guests. We are really glad you are able to manage your business cost-effectively with us. In relation to your suggestion about creating different bookings for the same guests, this is something that has been considered by our product team. We really appreciate your feedback and ongoing partnership. Warmest, Jessica

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Hi Justin, Thank you for taking the time to review us - we really appreciate your feedback! We have taken your comments on board and you will be pleased to know that we are working on an integrated payment solution that will be available very soon. You'll be able to process payments in a click! Our product team is working hard to continuously improve and evolve our solution and our product...

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easy to create new reservation, good integration of email confirmation and invoices

- major bug (triple charge of service charge) will not be fixed. no chance of using the online booking engine- export of reservation data only exports a few of the data. not everything. no chance to adjust it- no custom emails to send to customer before arrival (only 1 fixed one, we need 5)- reporting limited- no public roadmap nor information about future changes (never experienced an update since we use it)-

Hi Tobi, Thank you for taking the time to leave us a review. We appreciate both the positive aspects you mentioned and the areas where you feel we could improve. We're sorry to hear about the issue you've experienced with the triple charge of service charge, and we would like to work with you to resolve this issue as soon as possible. On exporting reservation data and public roadmap, we are constantly working to improve our system and we'll consider your feedback as we continue to improve Little Hotelier experience.

It works, meaning it does a lot of work for you, saving you time and effort

Relatively expensive. The inventory page is slow to load.

Hi Dirk, Firstly, we want to thank you for being such a loyal customer and member of the Little Hotelier community! It's excellent that you've gotten such great results using our products. We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and have a dedicated support team. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Have a wonderful rest of your week ahead :) Thanks, Misha

It was easy to set up and is easy to use (for a non-technical person!) and it streamlines our booking process. It allowed me to set up an 'enquire only' on the booking engine so I can vet my guests and gave me the ability to use a pricing calculator for booking enquiries and the use of a compliant credit card system. It was good to link it to my Facebook page. It is very handy to have it on my mobile to use whenever and wherever I like.

My only problem is that it's not a channel manager and the calendar doesn't link to Air BnB and Stayz - I have to change the calendars individually for every booking. That's because I don't take direct online bookings and need to vet guests first, but it would be good to link the calendar bookings to i-Cal.

Hi Jen, Thanks for taking the time to review Little Hotelier. It's great to hear that you had a good experience setting up the system and are enjoying the convenience of our app. You'll be excited to hear that it was recently announced that Airbnb has chosen Little Hotelier to be the first channel manager with a real-time, two way connection. This will eliminate the need for an iCal connection as you can connect to Airbnb as a channel and your inventory will be automatically updated as a booking is made on Airbnb. Your hotel will be able to apply to connect to Airbnb over the coming weeks when our connection live. Keep an eye out for the link on our website or communication via email. Let me know if you require any more information. Thanks, Kaitlyn @ SiteMinder

Easy to use dashboard and reservations control

Terrible (non-existent) groups control Poor accounting and billing system Complicated and inflexible rates control

The have a great sales team that highlights features that once you are switching come to light as not great features at all.

Rate system is antiquated. No tracking of booking sources. No way to track travel agent bookings for commission. no group functions. no way to add any additionals with varying price points.

Hi Shawn, Thank you for taking the time to share your experience with us - we read every single response. We're sorry to hear that your experience with us didn't live up to our usual standards. Would you be able to drop me an email here at ereena.rosli@siteminder.com? I'd love to help you in any way I could and improve your experience with us, especially on customer service experience, non-human function, and overall using our product for your business. If you can drop me your email address, I will get someone from our team will be in touch with you soon. In the meantime, if there's anything else that I can support you with, please let me know. Kind regards, Ereena

The customer service team is extremely helpful

As the manager and sole operator of the system with the phone app I do not have the ability to make a reservation, change the length of a stay, build out a quote. or any of the most basic operations of the job. the phone app is only a window to view what is happening with the system and does not let me alter anything in the system. A broken tool. The reporting functions are EXTREMELY limited, we only...

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Hi Micah, Thank you for taking the time to submit your feedback. I am sorry to hear your experience has not lived up to our normal high standards. Regarding the App functionality, I wanted to point out that you are able to create a reservation and change the length of stay. To do this, navigate to the homepage and select "Create Reservation" at the bottom right. If you have a persistent...

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Phone App - It’s best the best what LittleHotellier offers.

Customer service. Very average agents in terms of their knowladge of the software. Booking Engine without many customisation options

Hello Pawel Thanks a lot for taking the time to rate and comment. It's great to hear that you've found Little Hotelier to be a useful and trustworthy tool in running your business. As a team, we value your input and will use it to better serve our Hotelier partners and enhance your overall stay. If you can email me your details here ereena.rosli@siteminder.com or if it's possible that someone on our support staff can help you out, or at least relay your comments for consideration. Our chat support is open around the clock, seven days a week, and our professionals are always happy to help. Kind Regards Ereena

Staff that don't understand computers in general can still muddle through

Can't merge customers, so the same staff that doesn't understand software make duplicates all the time If a person calls to make 3 scattered reservations you have to get the same cc info FOR EACH ONE No back end logs. Can't see what time someone was clicked "Check in" "Check Out" etc... Doesn't integrate with quickbooks or anything else No supported credit card reader. So you better enjoy typing in credit card numbers FOR EVERY RESERVATION. Even if it's the same person making multiple

Hi there, Thank you for leaving us a review. We are sorry to hear about your experience and want to come to a solution about how we can make Little Hotelier work for you. We are here to support hoteliers and property owners and our aim is to provide you with a user-friendly experience and better control over your day to day, plus more time to delight your guests. I have emailed you directly with my email address for you to provide me with the best details to contact you and one of our team will be in contact asap to support you. Thank you

Little Hotelier recently upgraded their software. It has helped make it very user friendly and easy to navigate. Site is set up in a logical way so that drop down boxes are clearly explained and navigated. When we get a booking we immediately get an email with detailed and clear information on the guests. Very easy for people to use who are not that confident with using websites. Other channel managers l have used in the past were extremely complicated and way to many dropdown boxes which made to very confusing.

I find when l first go into the site their are way to many steps until you finally get in. Needs to have some kind of shortcut.

Hi David, Thank you for taking the time to review Little Hotelier. We appreciate you taking the time to share your feedback with us :) Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha

A lot of good functions, mostly easy to use.

When you need help with something the customer service is not good - it started off good but the outsourcing or whatever they changed it became difficult to get through then when you did get through you would need to be able to get over an accent issues as well as the technical issue you calling about. The calendar was also not helpful as if I had a one night stay in one room and the next day there was a one night stay in another room it would appear like we have a 2 night stay availably but we didn't so I would get abuse and be accused of lying not very pleasant.

Hi Gina, Thank you for leaving us a review! We are happy to learn that you find Little Hotelier has a lot of good functions. Now we are able to view the calendar at one glance. In the meantime, if you ever wanted to reconnect, we'd love to welcome you back anytime. Our team takes all feedback and suggestions seriously to ensure we are supporting Hoteliers and continually improving your experience. Thank you once again for leaving us a review! Warm regards, Ereena

I like to be able to view the calendar wherever I am, in order to check availability . My wife and I also give it a quick look in the morning and plan for the day. Second I love the reports key. I can check income, statistics and break them down in so many ways in seconds. It is great to be able to rattle off numbers to my boss at the drop of a hat. Third I have been very successful filling up rooms by running last minute specials on the OTAs. It only takes a few seconds to advertise world wide . I can also cancel them just as fast.

I would like to be able to remove any reservation or payment in cause of last minute change. Once you check someone in you can't reverse it. I would like to have a master code to check credit card information instead of having to go to my e-mail for a new code each time. One other very small item that is just a pet peeve but I wish it would auto format the phone numbers.

Hi Dan & Joanie, Thank you kindly for taking the time to review us, we appreciate it. We are so glad to hear how happy you are with Little Hotelier. We have taken on board your feedback and will look to implement these features in the near future to make the operation of your property easier for you. Regards, The Little Hotelier Team

Everything good in the software makes it bad as no support. You are left alone to learn everything .

Must admit the people who are helping in customer support are not trained and we have to wait days for finding answer for one question and sometimes they never get back

Hello Getu, It's great to hear that you think highly of the Little Hotelier system rating it 5/5 for overall quality and ease of use. I would like to apologise for the inconvenience you have experienced when getting answers for your queries and we try to resolve every question in a timely manner. Our support teams are available 24/7 via chat support or phone and there are region specific contact details available on the Little Hotelier contact page (https://www.littlehotelier.com/contact/). If there is anything we can do to support you with any of the features, please reach out at any time! Kind regards, Jay

The new four week view is useful. Overall it is simple and suits our business.

Since the updates, it lags when you try to drag a booking between rooms/ beds and it also refreshes every time you try to do something which is very frustrating.

Hi Sam, Thank you so much for your review! We love hearing that the new calendar upgrade has been the simple yet powerful update your business needs. On the refresh matter, we did experience a little issue last week which should have been resolved. Nonetheless, our team will make sure we close the loop with you on it this week to make sure it's completely taken care of. We want to ensure you experience is as smooth as possible. Thanks once again for being with Little Hotelier, Sam. We're so glad to have you as our customer. Warmest regards, Jessica

Looks good and easy to use. The software is much better than some of the hack channel managers available.

The problem is the service behind the software. After the initial period of on-boarding, there is no responsive account representative, it is very difficult to get technical support and impossible on the financial end. We experienced double bookings due to glitching of the channel manager and booking engine. Technical support failed to take responsibility, simply blaming the OTAs . On the financial side, Siteminder (the company behind Little Hotelier) has taken deposit payments from customers on our behalf and failed to on-ward transfer them. Accounts are due over 90 days. Advice: monitor all your set up and financial integration very closely.

Hi Angela, Firstly, I am so sorry that we had not suitably resolved your outstanding issue with payments and that you felt you have not received the highest level of support to resolve the issues promptly. I have personally escalated this to our senior payment specialist, who has been in touch. Unfortunately this issue involves Stripe, therefore we had to work with them to resolve the issue that occurred. I am pleased to let you know the issue is resolved on our end, and the funds should have been promptly returned. We thank you for your continued patience as we worked with Stripe to get this resolved. If there's anything else I can do, please let me know, Angela. Sincerely, Misha Stemper

It is very user friendly and easy to use

I find it hard to make a reservation on the mobile phone when I am out. I usually use a desktop which is very easy to use. I don't really like using the mobile phone anyway. It is much easier on a desktop .When you are making a booking and you put in a discount or a percentage. It doesn't take it off the extra people amount.

Hi Monique, We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. Thanks for leaving us a review! We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates and have a dedicated support team. So we appreciate your insightful feedback on the mobile app. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. All the best, Misha

Easy to use. It is very user friendly and packed with features at a good price.

The phone app could be easier to use and have more features to allow our staff to do more.

Hi Nome, Thank you so much for leaving a review for us. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. We appreciate your feedback regarding the mobile app and you will be pleased to know that the team are working hard to make it even better. We will keep you informed of any future enhancements, so you don't miss out on anything. We really appreciate your suggestion and your partnership with us. Warmest, Jessica

Easy to use, great customer service. When hiring Channel Manager and Booking Engine everything slows comfortably and easy.

It's limited options for housekeeping control and reports. And it doest not has the ability to connect to a restaurant POS which forces hoteliers to acquire a second system .

Dear Sofia, Thank you for your review of Little Hotelier! Our team work hard to deliver a great product and customer service experience to you every time so we really appreciate your positive feedback. Little Hotelier does include Housekeeping and a suite of reports, however if there are specific things you are looking for which we don't have I encourage you to let our customer support team know, they are available 24/7. On your suggestion to connect a restaurant POS this has been flagged with the product development team and they will certainly take it into consideration for future development. Thank you again for your partnership and feedback. Warmest, Jessi

Interface

Service, price

Hi Ruben, Thanks for leaving us your feedback. We are disappointed to hear about your experience with us and appreciate you taking the time to work with us this week to have your queries resolved. We are continuously looking at ways to improve our service and have passed your feedback to our customer success team and senior leaders. Thanks, The team at Little Hotelier

Easy to use, nice app, great support and competitive pricing.

Would be a lot better if consumers could book multiple room types at once and automatically cancel bookings.

Hi Lewis, Thank you sincerely for leaving such a great review. We're really glad that you feel very supported by both the product and our support team! On booking multiple room types, this is already possible. One of our team will reach out to you to walk you through how a guest can book multiple types. On guest cancellations, that's a great idea that our product team will work on. We look forward to sharing updates with you when it's available. We appreciate your partnership, Lewis. Thanks again for taking the time to share your thoughts with us! Warmest regards, Mei

Easy to use and has good contact options for guests as well as a useful app used by our housekeepers

Little Hotelier Payments . Poorly run and seems impossible to get to speak to anyone at LH. Problems with refunds last year and this year simply stopped forwarding funds so had over £25000 trapped in their system!

Hi Jonathan, Thank you so much for sharing your feedback with us. We're really glad you're finding the product easy to use and helpful to your team. On the Payments issue you ran into, we're sorry to hear that you have experienced difficulties. We have made updates to our refunding policies and introduced more flexible payout cycles to avoid this type of issue in the future. We know that our Support team have been in touch with you and have worked through the issue. But please do let us know if there's more we can do to help. Thank you again, Jonathan! Warm regards, Mei