As with most software companies, someone is trying to sell you the product. I was told that you can use the 'unallocated' feature as a waitlist. Now after a year I find out I can't, all this time, the 'unallocated' feature was pulling rooms from inventory which could then not be booked online. I reported the issue twice and this morning I finally got a call and the technician confirmed my fears. I've been losing revenue for the last year...GREAT! they are based in Australia, apparently they don't use 'waitlists' there? Heck when I started they didn't even have Discover as a credit card option! That they fixed. There is no list of upgrades, new features etc. The product appears stagnant, aside from the option to use Stripe and pay an additional 1% to Siteminder. Cloudbeds has a list of bug fixes and upgrades which they share with the customer, apparently they appreciate customers. Oh, and no audit trails, so if someone deletes a guest booking, you have no idea who did it. So if you have more than one employee, it becomes a game of finger pointing.
Pros: Short learning curve, simple interface
Cons: Too many to list
Ease of use, short learning curve.
Most everything else. No wait list. No audit trails. No customization. No custom reports (ie can't use all fields in a report. Can only view 2 weeks at a time on the booking screen. The list goes on.
Response from Little Hotelier
We¿re sorry to hear your feedback as it¿s not our typical customer experience. We¿ve escalated your comments to our product team who will look into this further and ensure we can learn and make improvements where necessary. Our customer success team will reach out to you to talk to you about your feedback.
Clare @ Little Hotelier
Value for money
Ease of use
Likelihood to recommend: 1/10