Sirvoy Reviews - Pros & Cons, Ratings & more

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Sirvoy Hospitality System is a hotel reservation & property management system for small & medium-sized hotels, B&Bs, hostels, motels, lodges, guest houses, and more

Sirvoy

Linux

Web-based

Windows

Manager

Online help via chat is readily available. Support staff are fantastic, helpful, pro-active, thorough.

Their background monitoring  is vigilant, and on occasion I have received pro-active help before I even realized I needed it.

Receptionist

My overall experience is very positiv, as already said the system is very easy and simple to use, a lot of good features and a good overview makes it a perfect software for our hotel.

General Manager

Easy daily use, does it all for our business, channel manager is a big plus, prompts me when making an error. Fantastic back up, Sirvoy has made our daily PMS a pleasure to use.

Excellent experience with sirvoy from setting up the system to using it on a daily basis offering great value for money and streamline our bookings.

Web developer

The price is great and even the starter level provides you with a lot of features. The chat support is very helpful and you usually get answer pretty quickly.

Director of Operations

Sirvoy has a clean, easy to use interface with texting and email capability that also connects with booking channels. Ability to create group bookings and separate booking engines.

Owner/ director

Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.

Owner

Its easy to use, easy to understand and makes my work as a hotel manager so much easier. I can be on top of everything all the time, from my phone if I want to.

owner

A friendly program, very helpful helpdesk with people who know what it is about and are willing to call in the technical service to meet the needs of the customer.

It is easy to use and have an outstanding support chat.

No integration with molly. Maximum amount per room is missing (in extras for example).

Sirvoy is fairly easy to use, but without a doubt their biggest advantage is live chat. They are always quick to answer and help you thru any issues.

Sirvoy provides top notch customer service in addition to an expansive and well-written support area. When I need help, I get immediate responses using the chat from knowledgeable people.

Proprietor

There's online chat available all the time, so if you have a problem it's easy to get help. The help is quick and accurate.

The Sirvoy booking platform integrated into our website is great and allows customers to see the whole schedule. No-one else seems to provide this.

However, I’d really prefer if the code was above the date-calendar and not below as some guests get stuck with not being able to retrieve the dates…because the code comes after… And.

Having a cloud based system is something I was hesitant of, mostly due to the subscription fees and additional points to integrate with Stripe.

Seekom

Adobe Acrobat Reader

"Working with Sirvoy has been and still is a pleasure , making my business easier to maintain and run. I love it when things just run smoothly, making work fun!"

Working with Sirvoy.

Hi Lena, thank you for the lovely feedback! It’s great to know that Sirvoy is making things smoother for you. We love knowing that our support is making a difference and helping you enjoy your work! We're here whenever you need us.

Regards,

The Sirvoy Team

very good, just lacks the ability to accept payments on our behalf for Indonesia

Reliable for a channel manager

Hi Gede, 

Thank you for your kind review, we're so glad that you're happy with Sirvoy and our support team.

There are indeed two payment options available for  Indonesia, Stripe & Paypal. Please reach out to one of our support team who will be more than happy to guide you through these options. 

Kind regards,

The Sirvoy Team

Good overview. Offers most of the functions a small hotel will need.

Clear structure, easy to handle

Hi Stephanie,

Thank you for your positive review and valuable feedback. We're so pleased that you're happy with Sirvoy.

Regarding the Booking.com issues, please reach out to our support team with specific examples so we can assist you promptly.

Your suggestion for AI-based rate management is greatly appreciated. We're continuously looking to enhance our services and features like "Smartpricing" are definitely on our radar.

Best regards,
The Sirvoy Team

Very positive. For a modest amount, I now have my own website with on-line reservation and the ability to accept card payments

Whenever I have any problem (which is infrequent), the on-line help service is terrific. I rate this as the best on-line help I ever experienced! Rapid, accurate, solves all problems to date!

Prince d'Orange B&B with Sirvoy

Hi Andrew, We're glad to hear that Sirvoy has helped simplify the running of your business and our support team has been helpful when needed, that’s exactly what we aim for! If you ever need assistance, we’re here to help.

Regards, 

The Sirvoy Team

Using Sirvoy to manage our BnB

Thanks for sharing John! We're thrilled to hear Sirvoy has been instrumental in managing your B&B. It's great to know it's been easy to set up and provided value, while efficiently managing your bookings and driving direct traffic to your website. Here's to your continued success with Sirvoy! Regards, Jodie

What I find especially remarkable with Sirvoy is the live chat feature, available day or night. If I have a particular question and need support, a team member responds immediately and will often follow up with additional related information.

Sirvoy's support team feels like family - patient, respectful, friendly, communicative and knowledgeable. They genuinely care.

Before going ahead with Sirvoy, I shopped to compare other companies. Overall I was stunned at the competition's lack of organization, follow through or ability to keep up with demand. 

Sirvoy has provided me with essential business tools, consistent customer service and more importantly, measurable results.

I continue to be very pleased with Sirvoy's quality support and customized professional service. 

5 Stars!

Outstanding Hotel Booking System

Thank you so much for your fantastic review, Cherie! We're thrilled to hear that Sirvoy has been instrumental in supporting your business. Your kind words about our personalized service and live chat feature mean the world to us. We're dedicated to giving you the service you deserve. We're here for you whenever you need us. Thanks for your loyalty to Sirvoy! - Jodie

Great and budget conscious for our needs (small hotel) that takes a lot of work out of our hands.

Very good hotel management system for small business.

Hi Robin, thank you for such a lovely review.  We are delighted that you are enjoying Sirvoy and that you have found it easy to get started and set up.  We appreciate your feedback about the packages and will consider this when making future changes.  Kind regards, Katie

Hard for Business Analyst

Hi Kaung, thank you for taking the time to leave such detailed feedback.  This really helps us understand the needs of our clients when prioritizing future development.  We are glad that you had a positive experience with our customer support, we are very proud of our support team!  Best regards, Katie

Customer Support is Great

Hi Austin, thanks for your great review. I'm glad you're finding it easy to navigate and that the support is helping you with questions along the way. Have a great week! Regards, Adele

Good enough software, great customer service

Good Product 

Hi Daniel, thanks for these great comments about Sirvoy as well as your feedback on needed training. We love feedback like this as it helps us to keep improving and learning how we can make our software even better. Kind regards, Adele

Amazingly Intuitive, Consistently Impressive

Hi Shaffin, "only an Airbus offers a shorter, and smoother, takeoff" should definitely be our new marketing slogan; love it!! Delighted that you're finding the system so customizable and easy to scale. I note your points on the colour codes and coupon codes and will pass that along for our Dev to look into. We always try to incorporate great feedback once it's useful for all our clients, so thanks for taking the time to let us know how we can improve. Kind regards, Adele

I'm happy with the software and support but be aware that they can change the pricing and change the pricing model /setup after you sign up. 
I'm running cabin rental and a camp site.   Prices is based on how many rental units you have  and one of the selling points before signup was that  4 motorhome/caravan/tent  pitches was equal to one room.   This pricing model was good for me and put some of my camping pitches in to the system and planed to to use the system for the  whole camping part of my business,   Overnight the changed this model and everything is one-one.   It resulted of a big price increase for me (they called it minor increase)  I had to change my plan to use system for for booking camping pitches and only use it for room and cabin rental.   I dont like changes like that after signup and are looking for an alternative system that will cover  the needs for my whole business.  

Good but with a hatch 

Hi Bjørn, thanks for your lovely, honest review. Unfortunately, due to updates that we made to improve our service, we were unable to continue with the same pricing model. However, we hope that our commitment to providing great value means that you will remain with us, as we greatly appreciate your business. WIth thanks, Adele

This software has made aoooooo much money for my clients. They have an easy monthly fee with 0% per booking.

The OG of Booking Engines

Hi Lorenzo, super happy to hear that you're finding Sirvoy a hit with your clients and that price point and support is exactly where it needs to be. With regards to the Booking Engine, there are plenty of customization options with the latest V3; if you have any queries on this please do get in touch with Support. If what you need isn't available it may be possible that we can help with a workaround or request a fix on your behalf. Thanks again for your awesome review, Adele

Not one overbooking in 2 1/2 years, but had a couple with our previous Channel Manager.  Sirvoy updates the availability on all channels much more quickly.

Best Channel Manager for a small hotel

Hello Peter, what a super review! Thanks for taking time out of your day to leave us this feedback, it's really appreciated. Wishing you all the very best. Regards, Adele

The hotel is open all year but we are seasonal which means that I sometimes have young and not too experienced staff during the summers. However, the software is so user-friendly, that they quickly learn how to use Sirvoy. And if the staff make an error, it is an easy fix for me to adjust or for the staff to click on the support-chat button and ask.  The Statistics page is a life saver. When Corona hit us and some of the possible reliefs we could get, were based on proof of how much our hotel was at loss exactly during March and April comparing to the year before, it took me 2 seconds to get the info.  And the support makes me feel safe as it's a big responsibility that everything works.

Simply outstanding

This is such wonderful feedback Jennifer, we are thrilled to hear such a wonderful account of your experience with Sirvoy. It's great to know that the team has helped keep your business happy and healthy especially in difficult times like these! We hope that 2021 will be an easier year for you and your staff and we look forward to working with you next year. With sincere regards, Adele

Sirvoy is something we use every day - it is essential to the running of our hotel business. We are pleased with the customer support we have received.

Review of Sirvoy

Hi Madalena, thanks for such a terrific review, we appreciate you taking the time to give us your feedback. We are working on our connection to Airbnb so rest assured this will improve in the future. In the meantime thank you for your patience and thank you for choosing Sirvoy! Kind regards, Adele

Great experience,  enables a quick and easy solution for property management. 

Everything we need in one place!

Hello Gladys, both to you and the team in Oaxaca. We would like to thank you for your terrific review and glad you have found it to be so user friendly and suited to your business. Please know that our support staff are there both to offer assistance with the software and also to listen to your feedback on our system. Please feel free to contact them anytime on support@sirvoy.com. Thanks again! Adele

Great for a guesthouse, easy to use. But no payment option for Indonesia

Dear Krishna, we really appreciate your feedback. I'm glad to hear that you're finding Sirvoy a good fit for your guesthouse. I can of course understand your frustration at not having more payment providers options aimed at your location. Unfortunately, it is a very large job for our developers to connect to and maintain connections to these providers. We have a minimum number of Sirvoy users required for each area in order for us to add these providers and Indonesia has not yet reached the minimum numbers required there to allow for these further developments. We are expanding our reach there on a daily basis however, so hopefully it won't be long before we can offer you additional payment solutions. Should any existing solutions expand their reach to include your region we shall certainly be in touch. In the meantime we thank you for your patience and your continued business. Regards, Adele

Easy to use, integrability with booking channels, accesible from mobile or tablet. 

One of the easiest booking manager out there!

Hey Alba, great that Sirvoy is giving you more freedom of movement and time out of the office! Your review was very comprehensive and we appreciate you taking the time to tell others about your experience. Regarding the advance booking issue, I will certainly pass your comments on to our development team. With thanks, Adele

Sirvoy system is very useful for small business, with good value money. 

Hi Avivone, thanks for taking the time to leave us your feedback. I understand the issue you are having with moving rooms and I will send your comments onto our development team in case they can provide a solution for this problem. Regarding your comments on the system only accepting US dollars - Sirvoy works with different payment gateways that accept payment in most currencies. I suggest you look at the different gateway options that we are affiliated with to see the full list of currencies. I'm afraid I don't fully understand the problem you are having with restricting transactions when your team forget to register payment but maybe you could contact support@sirvoy.co.uk with a more detailed explanation. Hopefully we can find a solution for most of the difficulties you are experiencing. Sincerely, Adele Worden, Communication Manager

I have to say that things have improved since I started with Sirvoy. In the beginning it was  fairly lackluster.  Linking to the travel sites was horrible and the people in customer service seemed clueless, as though there was no stored knowledge of past problems and solutions.  It was as every problem I presented was the first time they had ever heard of such a mythical beast. Most of my problems were solved be trial and error on my part and not guidance from tech support.  The one incident that comes to mind is that my hostel world account was set to US dollars and Sirvoy to Pesos (or vice a versa).  It took weeks for someone to stumble upon this and suggest that it may be the issue. 

All of that being stated, while the depth their product knowledge could be drawn into question I will be the first to admit that their manners could not.  They were always very polite while not helping me.

I hope this helps,

John

Much Improved

Hi John

I just wanted to thank you for taking the time out to write a review and to apologise for the issues you have experienced with Sirvoy's customer service team at times in the past. I assure you that we are constantly working to ensure that our staff's product knowledge is flawless and that it continues to evolve along with the system. 

Some months ago we began using a new customer support software which has greatly improved our Support teams efficiency and productivity.  It also contains a huge library of closed threads which help agents pin down and resolve problems more rapidly than before.   I really do hope that you notice very positive changes to our support in the future. 

Should you ever find these or any other issues a problem again, I would be happy to discuss them further and can be contacted at adele@sirvoy.com. 

Thanks again and greetings to you all in Tulum!

Sincerely
Adele Worden
Communication Manager

Getting better all the time support very helpful   just needs a few tweaks to Deposit credit card details faxes don't always arrive

Well done Sirvoy

Hi Terence

Thank you for your recent feedback and your comments. We are delighted that you are finding the updates a continual improvement and that support is meeting your expectations. I will be sending on your suggestions to our development team. Your request for an easier method to print the booking and arrivals list has been requested by others so this will be on the devleopment list. We will notify customers when this has been released. 

Regarding the non arrival of some faxes, we have spent a lot of time investigating the matter. It seems however, to be down to a routing issue which is unfortunately outside of Sirvoy's control. Be aware however that we are continuing to look into the problem. 

SIncerely
Adele Worden
Communications Manager

We have been using Sirvoy for a little less than a year now and we are happy with its functionality. It is easy to navigate and user friendly. It is nice that guests can book directly through the site.  One thing that would be helpful is if it could compile reports based on different variables - guest origin, specific extras purchased, etc. Thank you!

la casa verde - Ecuadorian Guest House

Hi Sharon

Thanks for taking the time to review our system. Your feedback will be sent to our development team to help improve Sirvoy's functionality. 

From your comments I understand that you are looking for a report for which you can set your own perimeters and values. While we don't offer that exact feature currently you can create reports which will contain the information you require - you can then format those spreadsheets to isolate the required fields. 

How to do it: 
Go to "Settings"
"Your Account"
"Export Function"
Choose "CSV file with booking contents"

Hope this helps for now - if I have misunderstood your requirement then please feel free to drop us an email or an Instant Chat to clarify...

Sincerely
Adele Worden
Communications Manager

We've been using Sirvoy for a couple of years now and we're quite happy with it. 

Although the biggest problem we have is with the booking engine for our website. It really needs an update. More and bigger pictures. You can barely see anything on those small pictures. The whole thing is lacking a bit and we see a lot of people just don't like using it.

Also it really needs support for more payment gateways. Omnipay could be implemented (https://github.com/thephpleague/omnipay)

It would also solve our issue with receiving credit cards from channels like booking.com over FAX.

A bit easier way for price managing, line a price calendar or something would be nice.



Best value for money

Hi Tomaz

Thanks for your comments and suggestions. Just to update you, we are currently in the process of remodelling the image gallery so that photo display will be improved and that update will be released shortly. An feature that may also solve your issue with price management is also in the pipeline. I will also pass along your other comments to our developers. 

In the meantime thanks for your patience and do bear with us; we are getting there! Your feedback is invaluable when it comes to prioritisation of the development list so please feel free to send us your thoughts; we always try to incorporate our customers wishes. 

With Thanks
Adele Worden
Communication Manager

We got Sirvoy Booking System for our hostel when we first opened our new business.  We are not very tech savvy and it was easy to use and understand.  As we used the probram there were times when we wished the program could be improved.  We made suggestions and they were implemented right away.  It keep improving each year.  The support team is very responsive and helpful.  We have recommended it to several other hotels and hostels that we know of.  Thank you for a great program.

We found Sirvoy a wonderful experience

Hi JoAnn

Thanks for taking the time to write your recent review. If you would like to customise the lines on the booking form by going to:

- Settings
- Booking Form 
- Manage Booking Forms
- Edit Design under Booking Module

It does require some working CSS knowledge so If you don't have any technical knowledge of this I would advise that you have your web designer implement any design changes. 

Regarding the payment options being customizable. Currently they are customizable but if you can provide further information about what it is you would like to achieve I can advise our development team on this further. If you would like to contact me personally about this I can be reached at adele@sirvoy.com. Your comments help us to make our system even better and are always welcomed so feel free to get in touch with us whenever there is something you would like added to our development list. 

Sincerely
Adele Worden
Communications Manager 

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