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ADP TotalSource Pricing, Features, Reviews & Alternatives

ADP TotalSource

Full-service HR management and employee benefits

4.27/5 (184 reviews)
See AlternativesWrite a review

ADP TotalSource overview

What is ADP TotalSource?

ADP TotalSource is a human resource management and benefits administration platform developed by ADP LLC. The HR platform lets you manage taxes, payroll, employee health care, workers' compensation, compliance, employee benefits all in fully automated processes thus enabling you to focus on other areas of your business. ADP TotalSource identifies these important features of running a business so business owners/founders can avoid being faced with legal penalties for non-compliance. ADP TotalSource includes service support from assigned experts to work as a human resource, payroll, benefits, compliance, and tax business partner.

ADP TotalSource PEO (Professional Employer Organization) services acts as a complete human resource management department within your business, enabling you to view complete transparency of payroll and tax reports - allowing you to focus on other growing aspects of your company.

ADP manages critical HR management and employee benefits administration responsibilities. As a result, you will benefit from:


Expertise and intelligence: Gain a trusted advisor to help your organization proactively manage your employees.

Risk Management: Share responsibilities with a leading authority on employment risk.

Scalability: Be able to scale up or down with a minimal impact on your infrastructure.

Purchasing : Optimize your employee services and benefits offerings with the clout of a Fortune 500® company.

ADP Total Source human resources outsourcing helps reduce the burdens of HR management and benefits administration so the principals can focus on building business. In addition, a strategic HR business partner dedicated to your business provides the advice and guidance to help you make the best decisions for your business.
www.adp.com

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English, Spanish
ADP TotalSource screenshotRedefining What You Should Expect from a PEOADP TotalSource screenshotADP TotalSource screenshotADP TotalSource screenshotADP TotalSource screenshotADP TotalSource screenshotADP TotalSource screenshotADP TotalSource screenshot

ADP TotalSource user reviews

Overall rating
4.3
/5
Excellent
101
Very good
52
Average
20
Poor
2
Terrible
9
Value for money
Features
Ease of use
Customer support
  4.0
  4.2
  4.1
  4.3
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Chasity D.

Best Decision Ever

Used daily for 1-2 years
Reviewed 2017-11-08
Review Source: Capterra

Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.

Pros
The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marisol R.

ADP TotalSource - One stop shop!

Used daily for 2+ years
Reviewed 2019-10-16
Review Source: Capterra

Overall, I am highly satisfied with the product and all the features that are available to use.

Pros
I love the fact that all my HR and payroll items are consolidated with one system. I enjoy all the HR features that ADP offers and have used them quite a bit when I come across HR issues!

Cons
I would love to see improvements in ease of use when running reports. I've used ADP Run in the past and loved how easy payroll reports were ran there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nick S.

Run Away, Don't Walk

Used weekly for 1-2 years
Reviewed 2018-08-10
Review Source: Capterra

Terrible. Full of promises that were never acted on. A "dedicated" team that never responds. Look elsewhere, immediately. We tried giving them numerous chances, numerous, for very simple things that were promised. None are fixed. Even their 24/7 support line takes 6 days to respond.

Pros
PTO tracking was pretty good. And good healthcare rates. They consulted when we had an issue with a bad employee. That's about it.

Cons
Everything. The system is full of bugs and errors. Running payroll takes about 30 steps. The support team, when actually available which wasn't often, never had answers. We have gone over a year and still have not had a simple employee manual, which was promised the first month. They knew we had employees in California since the beginning, and our dedicated Payroll support person said 1 year later, I didn't know you had employees in CA when we asked why it wasn't available in a dropdown. Our HR support person rarely responds to emails. We keep getting late notices for non-payment from the unemployment services office (which ADP is supposed to pay on time). Employees pay was randomly changed without our notice. The benefits selection process for our employees was a joke—numerous broken links in the system. They weren't even provided a simple explanation of benefits for the plan options. I could go on for days and days about the ridiculous number of errors broken promises. Sorry is all we get, with no resolution. Its a lot of money to pay with NO value. Or a "that's an upgraded feature" despite it being promised by our sales team. The only services that work are the 3rd party solutions they use (which are a lot).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Doug H.

Good details

Used weekly for less than 6 months
Reviewed 2019-11-08
Review Source: Capterra

Received a couple crash courses on where to go to do what, and since then great!

Pros
There is so much information, that you can just navigate around a stumble across great information that is so useful in planning and helping employees. Then to be able to manage from the software, very easy.

Cons
So much details hard to remember where everything is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michelle R.

Need to work on customer service and responsiveness.

Used daily for 1-2 years
Reviewed 2020-07-20
Review Source: Capterra

It was great in the beginning but seems customer service is declining a bit. They need to know that many small companies are struggling, some short staffed in HR department and would like a little more hand holding through some of the processes .

Pros
Benefits cost savings Ease of recruitment and on boarding

Cons
A lot of steps- not super user friendly Customer service/responsiveness especially during these times Need a little more walk thru on some processes but are just given links to figure out ourselves

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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User recommendation
8.2/10
Based on 150 user reviews
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ADP TotalSource pricing

View Pricing Plans

Contact ADP for pricing information.

Value for money
4.0/5
Based on 136 user ratings
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ADP TotalSource features

API
Activity Dashboard
Alerts/Notifications
Applicant Tracking
Employee Database
Employee Management
Performance Management
Recruitment Management
Reporting & Statistics
Reporting/Analytics
Search/Filter
Self Service Portal
Training Management

Assessment Management (431 other apps)
Collaboration Tools (390 other apps)
Customizable Branding (391 other apps)
Data Import/Export (446 other apps)
Employee Profiles (417 other apps)
Mobile Access (479 other apps)
Third Party Integrations (500 other apps)

Features
4.2/5
Based on 180 user ratings
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Videos and tutorials

Redefining What You Should Expect from a PEO

Redefining What You Should Expect from a PEO

Additional information for ADP TotalSource

Key features of ADP TotalSource

  • ADP Marketplace - API Integrated App Store
  • Administration responsibilities
  • Benefit Administration & Communication
  • Benefit Advisor Support
  • Competitive benchmarking
  • Compliance
  • Customizable safety program
  • Employee Learning and Training
  • Employee assistance programs
  • Employee management
  • Employee relations
  • Employer Practices Liability Insurance (EPLI)
  • Fully Integrated Platform
  • HR Business Partner - Dedicated
  • Harassment Center of Excellence
  • Health Advocacy
  • Health and benefits
  • IRS Certified PEO
  • Legal Defense Benefit
  • Mobile App
  • Mobile friendly
  • MyLife Advisor Service for Employees
  • Onboarding
  • Pay Equity Analytics
  • Payroll
  • Payroll Service Representative - Dedicated
  • Payroll Tax
  • Purchasing power
  • Regulatory compliance
  • Risk & Safety Consultant - Dedicated
  • Risk & Safety Training
  • Scalable packages
  • Self-Service
  • StandOut Employee Engagement
  • Talent Package: Compensation, Hiring, Performance and Benchmarking
  • Tax administration
  • Technology Support
  • Telemedicine
  • Training and developing
  • Turnover Analytics
  • Workers' Compensation Insurance
  • Workplace Injury & Illness Support
  • Workplace safety
  • data analytics
View All Features

Benefits

Employee management and assistant programs: ADP TotalSource enables the secure management of your employee information in the cloud and offers employee services and assistance programs that rival those of large enterprise companies, such as company perks, a variety of employee insurance offerings from leading insurance carriers, low cost services such as telemedicine and health advocacy. The richness of the ADP TotalSource employee programs, at an attractive price point through ADP TotalSource, makes it an option for SMBs that can help them better compete to attract and retain talent.

Cloud-based, fully integrated solution: ADP TotalSource is cloud-based, hosted by Amazon Web Services. Every aspect of the solution is integrated. Whether your task is HR, benefits, compliance, or compensation-related the employee's information flows through the system seamlessly. The ADP Mobile app, used by 20 million individuals, helps managers and employees manage day-to-day tasks from anywhere, anytime.

Unmatched partner integration: ADP TotalSource is the only PEO with instant integration with hundreds of third party HCM companies through ADP Marketplace. Thoroughly vetted partner companies on ADP Marketplace securely integrate with ADP TotalSource to help companies run more efficiently and offer unique solutions found only outside of ADP TotalSource but are complementary in nature. For example, an employer can add the ability to help employees pay down student loans via payroll deductions, or offer instant access to pay without changing payday rules. The possibilities are vast, and it's easy with ADP TotalSource and ADP Marketplace.

Employee training and development: ADP TotalSource provides employers with a library of compliance and professional development trainings to help employees improve their skills, knowledge, or understand compliance and company policy. Assigned ADP HR Business Partners can also work with you to run an in-person training for some or all of your employees or managers. And for an additional fee, ADP TotalSource offers an Executive Leadership Development program that has helped countless senior management teams work more effectively.

Employee relations and regulatory compliance: ADP TotalSource integrates with all your geographical legalities in terms of employee and employer legislations. ADP TotalSource will also send you notification should any changes in these laws be made to help you ensure compliance and avoid costly fines.

Tutorials and resources: ADP TotalSource provides multiple formats to learn how to use the technology. In addition, every client is provided assigned and shared support service representatives available to help with strategic and task-oriented support. For employees, ADP TotalSource MyLife Advisors are available to help answer questions, navigate the tasks life changes (marriage, birth, etc.) require, and anything else employees need to feel supported.