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ADP TotalSource Logo

ADP TotalSource

Full-service HR management and employee benefits

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ADP TotalSource Pricing, Features, Reviews and Alternatives

ADP TotalSource product overview

What is ADP TotalSource?

ADP TotalSource is a human resource management and benefits administration platform developed by ADP LLC. The HR platform lets you manage taxes, payroll, employee health care, workers' compensation, compliance, employee benefits all in fully automated processes thus enabling you to focus on other areas of your business. ADP TotalSource identifies these important features of running a business so business owners/founders can avoid being faced with legal penalties for non-compliance. ADP TotalSource includes service support from assigned experts to work as a human resource, payroll, benefits, compliance, and tax business partner.

Key benefits of using ADP TotalSource

  • Employee management and assistant programs: ADP TotalSource enables the secure management of your employee information in the cloud and offers employee services and assistance programs that rival those of large enterprise companies, such as company perks, a variety of employee insurance offerings from leading insurance carriers, low cost services such as telemedicine and health advocacy. The richness of the ADP TotalSource employee programs, at an attractive price point through ADP TotalSource, makes it an option for SMBs that can help them better compete to attract and retain talent.

  • Cloud-based, fully integrated solution: ADP TotalSource is cloud-based, hosted by Amazon Web Services. Every aspect of the solution is integrated. Whether your task is HR, benefits, compliance, or compensation-related the employee's information flows through the system seamlessly. The ADP Mobile app, used by 20 million individuals, helps managers and employees manage day-to-day tasks from anywhere, anytime.

  • Unmatched partner integration: ADP TotalSource is the only PEO with instant integration with hundreds of third party HCM companies through ADP Marketplace. Thoroughly vetted partner companies on ADP Marketplace securely integrate with ADP TotalSource to help companies run more efficiently and offer unique solutions found only outside of ADP TotalSource but are complementary in nature. For example, an employer can add the ability to help employees pay down student loans via payroll deductions, or offer instant access to pay without changing payday rules. The possibilities are vast, and it's easy with ADP TotalSource and ADP Marketplace.

  • Employee training and development: ADP TotalSource provides employers with a library of compliance and professional development trainings to help employees improve their skills, knowledge, or understand compliance and company policy. Assigned ADP HR Business Partners can also work with you to run an in-person training for some or all of your employees or managers. And for an additional fee, ADP TotalSource offers an Executive Leadership Development program that has helped countless senior management teams work more effectively.

  • Employee relations and regulatory compliance: ADP TotalSource integrates with all your geographical legalities in terms of employee and employer legislations. ADP TotalSource will also send you notification should any changes in these laws be made to help you ensure compliance and avoid costly fines.

  • Tutorials and resources: ADP TotalSource provides multiple formats to learn how to use the technology. In addition, every client is provided assigned and shared support service representatives available to help with strategic and task-oriented support. For employees, ADP TotalSource MyLife Advisors are available to help answer questions, navigate the tasks life changes (marriage, birth, etc.) require, and anything else employees need to feel supported.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Videos
    Webinars
    In Person
    Documentation
    Live Online

    ADP TotalSource features

    Functionality

    4.2

    /5

    198

    Total features

    55

    3 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Activity Dashboard
    Self Service Portal
    API
    Alerts/Notifications
    Employee Database
    Customizable Reports

    Functionality contenders

    ADP TotalSource users reviews

    Overall Rating

    4.2

    /5

    198

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.17/10
    Rating distribution

    5

    4

    3

    2

    1

    106

    56

    21

    3

    12

    Pros
    The enrollment process is simple and their customer service is great as well. The extra benefits through ADP (things like cell discounts and discounted movie tickets) are also great.
    ADPTS is a good solution for a small organization with minimal HR capacity, our HR partner on the ADP side, Tarena, was AMAZING and the interface itself was fairly easy to manage on the admin side.
    The software is very easy to use BUT the service and customer support that assist our account is SUPERB.
    Cons
    They outright refuse to provide information on pricing, so it is very difficult to compare to other similar products or keeping in house. Other PEOs are up front about what you are paying for.
    Trying to see accrued time for vacations is a little difficult and sometimes will display an odd number.
    It can be a little difficult for employees to navigate at first. There are multiple steps.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best Decision Ever

    Reviewed 5 years ago

    Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.

    Pros

    The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    ADP TotalSource - One stop shop!

    Reviewed 3 years ago

    Overall, I am highly satisfied with the product and all the features that are available to use.

    Pros

    I love the fact that all my HR and payroll items are consolidated with one system. I enjoy all the HR features that ADP offers and have used them quite a bit when I come across HR issues!

    Cons

    I would love to see improvements in ease of use when running reports. I've used ADP Run in the past and loved how easy payroll reports were ran there.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    ADP Total Source - Not worth the acclaimed accolades in their website

    Reviewed 13 days ago

    I would rate customer service/support a zero or "N/A" because I cannot rate something that does not exist. I stopped using the customer support ticket system shortly after I surpassed 10 open tickets with an average of 15-30 days of NO response whatsoever. In 4 months, I have not been able to use the background check process efficiently; I have not had anyone assigned to help me implement a performance...

    Pros

    Payroll can be processed smoothly. That's about it.

    Cons

    I have the Administrator role and I lead the implementation process in my organization. What I like the least about the software is that not even the Administrator role has access to do simple tasks such as: add a new reason for a pay change; change a paid time off accrual rule; create a simple way to communicate to an employee they received a change in their pay (you are forced to create an "event", where there are several unnecessary steps that makes the "event" take days to be completed; and create an onboarding task list.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    Great Traditional Resource

    Reviewed 3 months ago

    PEO met the company's needs for benefits, leaves and payroll requirements

    Pros

    Trusted the software, great customer service

    Cons

    Not customizable, our company has unique fields for performances, time off and other reporting that cannot be built into the total source.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Good details

    Reviewed 3 years ago

    Received a couple crash courses on where to go to do what, and since then great!

    Pros

    There is so much information, that you can just navigate around a stumble across great information that is so useful in planning and helping employees. Then to be able to manage from the software, very easy.

    Cons

    So much details hard to remember where everything is.

    ADP TotalSource FAQs and common questions

    Q. Who are the typical users of ADP TotalSource?

    ADP TotalSource has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does ADP TotalSource support?

    ADP TotalSource supports the following languages:
    English, Spanish


    Q. Does ADP TotalSource offer an API?

    Yes, ADP TotalSource has an API available for use.


    Q. What level of support does ADP TotalSource offer?

    ADP TotalSource offers the following support options:
    FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support

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