App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
ADP TotalSource
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A full-service professional employment organization (PEO)
Table of Contents
Is this product right for your business?
Find out with a
ADP TotalSource - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
ADP TotalSource overview
Based on 455 verified user reviews
What is ADP TotalSource?
ADP TotalSource is a human resources tool offering key features such as payroll management, benefits management, HR management, employee database, and reporting/analytics, among others.
Who uses ADP TotalSource?
Reviews for ADP TotalSource come from a wide variety of industries, including real estate (6% of reviewers), information technology and services (5%), and hospital & health care (5%). The most frequent use case for ADP TotalSource cited by reviewers is human resources (43% of reviewers).
What do users say about ADP TotalSource pricing?
Some users say ADP TotalSource offers quality benefits and competitive rates, which they feel justify costs for larger organizations. However, many users report high prices, unclear billing, and prohibitive extra fees, especially for smaller companies.
Starting price
Alternatives
with better value for money
Pros & Cons
User Interface
Customer Support
Bugs and Issues
Slow customer response times
High and opaque pricing
Challenging platform navigation
ADP TotalSource’s user interface
ADP TotalSource pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.2
Ease of use
4.2
Customer support
4.1
Reviews sentiment
What do users say about ADP TotalSource?
ADP TotalSource is a human resources tool offering key features such as payroll management, benefits management, HR management, employee database, and reporting/analytics, among others.
Select to learn more
Who uses ADP TotalSource?
Based on 455 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ADP TotalSource's key features
GetApp's analysis of 64 verified user reviews collected between July 2021 and October 2024 identifies ADP TotalSource's most critical features and summarizes user sentiment about those features.
Reviewers appreciate ADP TotalSource's Payroll Management capabilities. They find payroll processing simple and efficient, with excellent support for tax compliance and garnishment issues. Users report that the system is easy to navigate, allowing for adjustments to tax withholdings and timecards. They say payroll is automatically handled biweekly with minimal intervention, ensuring employees are paid on time. However, some users indicate issues with garnishments and support response times, but overall, they find payroll management straightforward and reliable. Of the 28 ADP TotalSource users who gave detailed accounts of their use of Payroll Management, 96% rated this feature as important or highly important.
Dena A.
Accounting Manager
Sara V.
Associate Veterinarian
Reviewers indicate that ADP TotalSource's HR Management helps them stay compliant with current HR laws and regulations. They appreciate the ability to store forms, schedule follow-ups, and run reports for audits. Users report excellent support for HR-related issues and employee relations, though some mention slow response times. They find E-verify easy to navigate and value the consistency in HR information, policies, and procedures. However, a few users feel the HR management aspect is not as robust as other areas. Of the 18 ADP TotalSource users who gave detailed accounts of their use of HR Management, 83% rated this feature as important or highly important.
See related user reviews
Scott S.
Director, People Operations
Karen E.
Executive Director
Users report that ADP TotalSource's Benefits Management makes it easy for employees to obtain information and elect benefits during open enrollment. They appreciate the self-service options, which reduce the need for a benefits manager. Reviewers highlight the excellent selection of benefits, though some find the health insurance options expensive and not competitive. They say the platform is streamlined and user-friendly, allowing employees to manage their own benefits without company administrator involvement. However, some users mention poor execution and communication with life-changing events. Of the 16 ADP TotalSource users who gave detailed accounts of their use of Benefits Management, 81% rated this feature as important or highly important.
See related user reviews
Debra K.
Vice President
Toby S.
President
All ADP TotalSource features
Features rating:
ADP TotalSource awards
ADP TotalSource alternatives
ADP TotalSource
Starting from
No pricing info
Paylocity
Starting from
No pricing info
BambooHR
Starting from
No pricing info
Rippling
Starting from
No pricing info
ADP TotalSource pricing
Starting from
No pricing info
User opinions about ADP TotalSource price and value
Value for money rating:
Of 35 reviews that provide robust commentary on ADP TotalSource's price and value, 29% mention it in a positive light.
Some users say ADP TotalSource provides access to high-quality, customizable benefits and competitive group rates, which they feel can justify the expense for larger organizations. Some reviewers find benefit price increases reasonable and appreciate cost-saving perks on travel and other expenses. However, many users report the platform is expensive, with unclear or bundled billing and a lack of pricing transparency. Some reviewers feel extra fees for certain features are prohibitive and say the cost does not match the value, especially for smaller companies. Users think comparing costs to other providers is difficult due to limited breakdowns.
, and
To see what individual users think of ADP TotalSource's cost and value, check out the review excerpts below.
Lisa H.
CEO, Registered Dietitian
Laura G.
Human Resources Manager, Bonnier Publishing USA
ADP TotalSource integrations (13)
Integrations rated by users
We looked at 455 user reviews to identify which products are mentioned as ADP TotalSource integrations and how users feel about them.
Integration rating: 4.3 (3)
Integration rating: 4.0 (1)
Other top integrations
ADP TotalSource customer support
What do users say about ADP TotalSource customer support?
Customer support rating:
We analyzed 99 verified user reviews to identify positive and negative aspects of ADP TotalSource customer support.
A large number of users highlight the responsiveness and helpfulness of their assigned support representatives.
Widespread user sentiment praises the knowledgeable HR business partners and personalized assistance provided.
Frequently reported by users, support is easy to access through multiple channels, including chat and phone.
A minority of users report inconsistent support quality, with slow response times and difficulty reaching dedicated reps.
Support options
Training options
To see what individual users say about ADP TotalSource's customer support, check out the review snippets below.
“We have been using ADP Totalsource for a few years now, we have always had great service, great follow when we have questions and our dedicated representatives has made everything smooth sailing.”
Giarna T.
HR Manager
“I also liked for a majority of the time my HR and Payroll reps were very responsive and very helpful with all of our needs.”
Deborah H.
Office Manager
“Customer service is lacking, most of the time when we ask questions (especially HR related), we are just referred to our employee handbook, which is not helpful.”
Katina B.
Manager
ADP TotalSource FAQs
ADP TotalSource has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is ADP TotalSource used for?
ADP TotalSource is a full-service professional employment organization (PEO) that provides dedicated, hands-on expert guidance along with user-friendly technology. This enables clients to focus on what matters most to them with peace of mind, knowing they can count on a trusted partner to get the people side of the business done right. Our extensive range of HR support includes payroll, compliance, benefits, workers' compensation, retirement planning, and more. We offer both day-to-day assistance and strategic guidance, all backed by ADP. ADP TotalSource is the largest PEO, has 30 years of experience, and is highly accredited as a PEO and company, as we are one of only 4% of PEOs that are both ESAC-accredited, and IRS certified.
Q. What are the benefits of using ADP TotalSource?
ADP TotalSource offers various levels of HR expert guidance for small and medium-sized businesses.
• One-on-one guidance, when you need it. With ADP TotalSource, businesses will reap the rewards of having a real-life, dedicated HR business partner (HRBP) guiding them through the full range of HR issues. They’ll know their HRBP by name and their ADP HRBP will know each client’s business, priorities, and how they operate.
• Access to a specialized team of advisors. Businesses can also count on a highly specialized team of advisors who will work alongside the HR Business Partner (HRBP), for payroll, payroll tax, workers’ compensation and worksite risk and safety, benefit administration and enrollment, and much more. The level of support and expertise provided by TotalSource for any situation is truly world-class.
• Unparalleled support for employees. With ongoing, on-demand support from ADP MyLife Advisors, employees will always get the answers they need. ADP’s experienced professionals are ready to help your employees with all their HR, benefits and payroll questions.
• Human Resources: From helping with day-to-day tasks like compliance questions, addressing turnover, employee engagement and development, or tricky employee situations to diving deep into HR goals and strategy, clients can count on their dedicated HRBP. When it comes to HR, you name it, they've seen it, and they’re ready to help.
• Hire, onboard and retain talent. The ADP HR Business Partner will guide businesses in focusing on and optimizing the talent areas that are most critical to their business, including hiring, compensation benchmarks, onboarding, training courses, employee retention, and competitive benefits and perks.
• Employee benefits and benefits administration: Access to TotalSource’s benefits, including medical, dental and vision insurance, retirement savings plans (including 401k), and other perks and benefits (employee discount programs, EAP, higher education reimbursement, commuter benefits and more). TotalSource is known for providing carrier choice, extensive benefit plan types, and ancillary benefit options that truly allow SMBs and their employees to personalize their benefit plan to their needs and situation -- supporting employees in all 50 states! We also handle all aspects of benefits administration for our clients.
• Payroll and tax filing. A dedicated payroll business partner assists clients in processing payroll, taxes, and wage garnishments quickly and accurately, regardless of the complexity of their employee setup. Once clients submit their payroll, they gain access to a real-time payroll preview, enabling them to see exactly what they are paying.
• Regulatory compliance. ADP monitors employment laws and regulations, assisting businesses in addressing changes that affect their operations to maintain compliance and protection. They continually update their technology and the services they offer to align with these new laws.
• Risk and safety. ADP's Risk and safety consultants assist businesses in evaluating their worksites, identifying OSHA risk areas, and assessing the overall effectiveness of their safety programs and employee engagement.
Q. What languages does ADP TotalSource support?
ADP TotalSource supports the following languages:
English
Q. Does ADP TotalSource support mobile devices?
ADP TotalSource supports the following devices:
Android, iPad, iPhone
Q. Does ADP TotalSource offer an API?
Yes, ADP TotalSource has an API available for use.
Q. What level of support does ADP TotalSource offer?
ADP TotalSource offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support
Popular comparisons with ADP TotalSource
