We were looking for a custom solution and Suti was able to meet that need. They were quick to respond and seem to always have a solution.
Ease of use. Suti was great to work with to meet our needs. Our end users love the multiple ways of getting receipts into the system.
I don't really have Cons, but if I had to come up with something it would be that the ADMIN section can be a little confusing. Could use more pop ups to explain what some of the settings actually control.
Likelihood to recommend: 10/10
Extremely positive. We went from a paper based form to fully electronic in a very short period of time. The change management aspect was easy compared to other changes we have implemented. Strong support from the vendor, a dedicated support person who understood our business. This has lead to us processing expense payments in a quicker and more accurate manner.
The ease of Implementation both from a user perspective and also the technical integration into Great Plains. Working with SutiExpense, we were able to get the product up and running in no time. They were able to implement the various tax processing we needed for Canada which other providers could not do or could not do easily. Pricing model was flexible and worked well for us enabling us to keep costs down.
We may still be in the honeymoon process but to date we have not found any real cons. We had some minor hiccups with the implementation but support from the vendor was very good and helped us work through the issues. Some issues with the approval process but most of these were due to staff not be fully trained.
Likelihood to recommend: 10/10
I found it clumsy at startup, but after the first two or three reports I found it much more convenient than doing the old paper reports. Suti and I are friends now.
the 'app' version is surprisingly easy to use and friendly. I use this generally for creating new reports and submitting manual receipts for re-imbursement. I also like the ability to send receipts via email and use both the app submitted and emailed receipts when I create my reports. I generally do reports right away now when the expenses occur rather than accumulating them like I used to when I submitted on paper.
Managing the images is a little clumsy some times, particularly if I need to 'call out' two different expense categories on a single receipts. I would like to have the ability to 'annotate' the images, circle things, make comments on the image.. And I would like to be able to create my own 'categories' as long as I give a GL department and account. I submit a lot under 'miscl' and it's hard to annotate where it should be charged.
Likelihood to recommend: 8/10
Overall good, but there are several inconsistencies within the logic of the program.
It allows you to send receipts right to a holding place for consolidating later.
Sometimes a challenge to see or find receipts from tiny postage stamp size pictures.
Thank you for your feedback! We understand it could be a bit difficult to see receipts only from a thumbnail image, which is why we offer a few different options to expand the view of the receipt.
One option is to click on the receipt thumbnail image itself which will provide a pop-up with the full view of the receipt.
Additionally, if you click on the edit icon in the My Receipts screen, a pop-up will appear with options to zoom in or open the full size of the receipt into a new browser tab for review.
Throughout the environment, we provide the option to view the complete receipt, simply by clicking on the 'View Complete Receipt' button above the receipt image.
With that being said, we are always open to new suggestions. Please feel free to reach out to us with any further feedback!
SutiSoft Customer Success Team
Likelihood to recommend: 3/10
Very positive, I would recommend it since it makes me save time.
I like being able to fill in my expenses while commuting or at the restaurant right away after getting the check. It is efficient and there is no more lost receipts.
On IOS once the photo of the receipt is attached, it becomes blurred and it is not possible anymore to double check it.
Likelihood to recommend: 9/10
We offer two flexible pricing models - per user and per report. Additional discounts available for enterprise customers.