Employee Navigator Features

Employee Navigator

Benefits, HR & compliance software for insurance brokers

4.54/5 (109 reviews)

Competitor Feature Comparison

360 Degree Feedback
401(k) Tracking
API
Access Controls/Permissions
Ad hoc Reporting
Alerts/Notifications
Applicant Tracking
Approval Process Control
Assessment Management
Asset Lifecycle Management
Assignment Management
Attendance Tracking
Audit Trail
Benchmarking
Benefits Management
Billing & Invoicing
COBRA Administration
CRM
Calendar Management
Candidate Management
Certification Tracking
Collaboration Tools
Commission Management
Communication Management
Compensation Management
Competency Management
Compliance Tracking
Configurable Workflow
Contact Management
Customizable Branding
Customizable Fields
Customizable Templates
Data Import/Export
Deadline Management
Deduction Management
Direct Deposit
Disability Insurance Administration
Document Management
Document Storage
E-Verify/I-9 Forms
EDI
Electronic Forms
Electronic Signature
Employee Benefits Administration
Employee Database
Employee Handbook
Employee Management
Employee Onboarding
Employee Portal
Employee Profiles
Employee Self Service
Enrollments/Onboarding
Event Tracking
FMLA Administration
Forms Management
Goal Setting / Tracking
HIPAA Compliant
HR Management
HSA/FSA Administration
Health Insurance Administration
IT Asset Tracking
Individual Development Plans
Internal HR
Interview Management
Interview Scheduling
Job Application Management
Job Description Management
Job Posting
Job Requisition
Leave Tracking
Life Insurance Administration
Mobile Access
Multi-Country
Multi-State
Negative Feedback Management
Onboarding
Online Benefits Enrollment
Online Time Clock
Organizational Charting
Orientation Workflow Management
Payroll Management
Payroll Reporting
Performance Appraisal
Performance Management
Performance Metrics
Progress Tracking
Pulse Surveys
Real Time Analytics
Records Management
Recruitment Management
Reporting & Statistics
Reporting/Analytics
Search/Filter
Self Service Portal
Serial Number Tracking
Sick Leave Tracking
Single Sign On
Skills Tracking
Status Tracking
Succession Planning
Surveys & Feedback
Task Management
Tax Compliance
Template Management
Third Party Integrations
Time Off Management
Time Off Requests
Timesheet Management
Training Management
Vacation/Leave Tracking
Variable Workforce
W-2 Preparation
Wage Garnishment
Workflow Management
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360 Degree Feedback
401(k) Tracking
API
Access Controls/Permissions
Ad hoc Reporting
Alerts/Notifications
Applicant Tracking
Approval Process Control
Assessment Management
Asset Lifecycle Management
Assignment Management
Attendance Tracking
Audit Trail
Benchmarking
Benefits Management
Billing & Invoicing
COBRA Administration
CRM
Calendar Management
Candidate Management
Certification Tracking
Collaboration Tools
Commission Management
Communication Management
Compensation Management
Competency Management
Compliance Tracking
Configurable Workflow
Contact Management
Customizable Branding
Customizable Fields
Customizable Templates
Data Import/Export
Deadline Management
Deduction Management
Direct Deposit
Disability Insurance Administration
Document Management
Document Storage
E-Verify/I-9 Forms
EDI
Electronic Forms
Electronic Signature
Employee Benefits Administration
Employee Database
Employee Handbook
Employee Management
Employee Onboarding
Employee Portal
Employee Profiles
Employee Self Service
Enrollments/Onboarding
Event Tracking
FMLA Administration
Forms Management
Goal Setting / Tracking
HIPAA Compliant
HR Management
HSA/FSA Administration
Health Insurance Administration
IT Asset Tracking
Individual Development Plans
Internal HR
Interview Management
Interview Scheduling
Job Application Management
Job Description Management
Job Posting
Job Requisition
Leave Tracking
Life Insurance Administration
Mobile Access
Multi-Country
Multi-State
Negative Feedback Management
Onboarding
Online Benefits Enrollment
Online Time Clock
Organizational Charting
Orientation Workflow Management
Payroll Management
Payroll Reporting
Performance Appraisal
Performance Management
Performance Metrics
Progress Tracking
Pulse Surveys
Real Time Analytics
Records Management
Recruitment Management
Reporting & Statistics
Reporting/Analytics
Search/Filter
Self Service Portal
Serial Number Tracking
Sick Leave Tracking
Single Sign On
Skills Tracking
Status Tracking
Succession Planning
Surveys & Feedback
Task Management
Tax Compliance
Template Management
Third Party Integrations
Time Off Management
Time Off Requests
Timesheet Management
Training Management
Vacation/Leave Tracking
Variable Workforce
W-2 Preparation
Wage Garnishment
Workflow Management
Visit WebsiteCompare App
360 Degree Feedback
401(k) Tracking
API
Access Controls/Permissions
Ad hoc Reporting
Alerts/Notifications
Applicant Tracking
Approval Process Control
Assessment Management
Asset Lifecycle Management
Assignment Management
Attendance Tracking
Audit Trail
Benchmarking
Benefits Management
Billing & Invoicing
COBRA Administration
CRM
Calendar Management
Candidate Management
Certification Tracking
Collaboration Tools
Commission Management
Communication Management
Compensation Management
Competency Management
Compliance Tracking
Configurable Workflow
Contact Management
Customizable Branding
Customizable Fields
Customizable Templates
Data Import/Export
Deadline Management
Deduction Management
Direct Deposit
Disability Insurance Administration
Document Management
Document Storage
E-Verify/I-9 Forms
EDI
Electronic Forms
Electronic Signature
Employee Benefits Administration
Employee Database
Employee Handbook
Employee Management
Employee Onboarding
Employee Portal
Employee Profiles
Employee Self Service
Enrollments/Onboarding
Event Tracking
FMLA Administration
Forms Management
Goal Setting / Tracking
HIPAA Compliant
HR Management
HSA/FSA Administration
Health Insurance Administration
IT Asset Tracking
Individual Development Plans
Internal HR
Interview Management
Interview Scheduling
Job Application Management
Job Description Management
Job Posting
Job Requisition
Leave Tracking
Life Insurance Administration
Mobile Access
Multi-Country
Multi-State
Negative Feedback Management
Onboarding
Online Benefits Enrollment
Online Time Clock
Organizational Charting
Orientation Workflow Management
Payroll Management
Payroll Reporting
Performance Appraisal
Performance Management
Performance Metrics
Progress Tracking
Pulse Surveys
Real Time Analytics
Records Management
Recruitment Management
Reporting & Statistics
Reporting/Analytics
Search/Filter
Self Service Portal
Serial Number Tracking
Sick Leave Tracking
Single Sign On
Skills Tracking
Status Tracking
Succession Planning
Surveys & Feedback
Task Management
Tax Compliance
Template Management
Third Party Integrations
Time Off Management
Time Off Requests
Timesheet Management
Training Management
Vacation/Leave Tracking
Variable Workforce
W-2 Preparation
Wage Garnishment
Workflow Management
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Mobile apps

iOS App


0 reviews

Android App


0 reviews

Employee Navigator Feature Reviews

25 reviewers had the following to say about Employee Navigator's features:

Anonymous
( company, 11-50 employees)

The front end needs work with regard to navigation but the back end is where the real trouble lies.

2018-03-07

An automated healthcare enrollment portal for our contract employees.

Pros

This software has helped us launch and maintain our employee healthcare benefits platform.

Cons

Accuracy of data management has been a real issue with this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Deborah G.

Best of Breed Benefits Solution

2019-06-07

The customizable site allows us to build a system that is client specific to their needs and process.

Pros

Ease of use and user friendly New hires enrolled easily Ability to compare plans, benefits and costs/contributions Monitor deadlines,OE and enrollment status Payroll integration Carrier data connections Reporting capabilities and the ad hoc reporting functionality HRIS capabilities, onboarding, documents storage and management Customizable rule based system Support provided by Employee Navigator

Cons

Limited PTO functionality Voluntary benefits can be troublesome to manage around EOI Defined contributions limited functionality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 51-200 employees)

seamless user experience

2018-03-11

Pros

the dashboard is intuitive and easy to use for employees, and includes integrations for all of our other reporting software

Cons

it doesn't offer particular incentive for employees to get into the product more often than for open enrollment

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Harley E.

Just can't figure this one out.

2020-08-06

I used it mostly for 1095 ACA reporting.

Pros

Adding new employees was easy and locating employees in the system was good.

Cons

The software was not intuitive. I usually do pretty well with what comes next and how to locate information but htis software was not logical to me. It and me needed a lot of help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle H.

HR and Benefits Technology Solutions

2020-01-13

This software provides solutions for companies of all sizes and industries, it offers efficient and effective open enrollment and new hire onboarding, ACA reporting, e-filing, simplified payroll and insurance carrier integrations, PTO management and compliance.

Pros

Employee Navigator has become a significant resource for our clients and gives us a competitive advantage over other brokers.

Cons

I would also like to see the PTO module become more robust, I understand EN partners with payroll vendors who offer PTO tracking however it is costly to our clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen R.

WIN ! WIN!

2021-07-01

Pros

The Employee Navigatore Support team and the online community.

Cons

I would love to see more "canned" reports with historical data, i.e., Primary care physicians from prior years.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Employee Navigator is a good solution for smaller employers.

2017-11-07

As a large national broker, it gives us the opportunity to provide a self service solution for our smaller clients for little cost.

Pros

Gives us the ability to provide our smaller clients with Employee Self Service.

Cons

Would also like to see more payroll integrations. All in all, it has its place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Robin E.

Get what you pay for

2018-11-07

However it does not provide the functionality needed for a growing company needing in depth reporting capability and customization.

Pros

Tracks basic employee data. Provides for online enrollment platform.

Cons

It is not sophisticated and has very basic functionality. Very limited customization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Nancy G.

Employee Navigator is an affordable, robust benefits administration system!

2019-05-07

Most of our clients now handle open enrollment through Employee Navigator which has improved accuracy and reduced our processing time.

Pros

I was an early adopter of Employee Navigator, having used it for nearly 5 years now.

Cons

I wish it had an Agency Management System component and commission tracking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark F.

Employee Naviator is hard to beat... but could be slightly better for brand new users

2019-09-06

Employee Navigator is the Microsoft for employee benefit management.

Pros

I love how this software is built for any situation. Crossing state lines, different pay rates, different classes, different plans offerings and on and on....

Cons

As a brand new user, you will feel overwhelmed creating you new groups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Romaine L.

Exceptional Customer Service

2020-04-10

It also empowers employees to become more aware of their benefits.

Pros

With this being my first time using the system, I fount it to be very userfriendly for a beginner. Employee Navigator is easy to understand which helped me in building out my client's employee portal.

Cons

Due to the time difference, I was not able to speak to a representative until the next day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cassidy B.

#1 HRIS Platform

2019-12-10

My experience with Employee Navigator has been stellar since day one.

Pros

Employee Navigator is a game changer for our clients and gives us competitive edge over other insurance brokers.

Cons

Nothing. I honestly cannot think of one con!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen F.

Pros and Cons from a fairly new user

2020-04-10

Still not too "up" on how to run reports, but the co-worker who is savvy about the system will fill me in more when she returns from maternity leave.

Pros

It has the potential for "one stop shopping" for companies to input, track, and amend all manner of data for their employees. And it allows for two-way communication between the employee and employer regarding benefits, time off requests, etc.

Cons

As a benefit counselor, for an employee that only ones or or two items of voluntary benefits, there is a lot to go through to get to that product selection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Denise P.

Help your clients; Help your Staff

2020-04-10

We are able to offer our clients a greater opportunity to see and advance their business with the analytics and reporting that EN provides for all of us.

Pros

They have the best support and management staff that I have ever encountered.

Cons

They have so many great features that it is hard to keep up sometimes. I wish their support articles were listed so that we could see the dates updated when we doing an article search.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lisha B.

Great system for managing benefits online and user friendly for HR Staff

2021-06-16

Clients can also integrate their payroll vendors, Cobra and FSA Administrators with Navigator.

Pros

Ease of use. Solutions for many types of insurance products. Knowledgeable staff. Help Center "Community" of users is a great resource for workarounds and other information.

Cons

Some aspects of the reporting system are limiting as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg C.

Employee Navigator Review

2019-12-10

Overall, Employee Navigator is a great tool and extremely beneficial to our clients.

Pros

Can handle just about every plan setup and design. Their customer support team is amazing and very easy to work with.

Cons

Every now and then I run into a plan design that has some uniqueness to it and isn't always supported by Employee Navigator.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Angela K.

Game Changer

2019-07-11

This software gives you the ability to assist your clients with online enrollments, onboarding tasks, reports, payroll integrations, COBRA, EDI/API feeds, and the list goes on and on.

Pros

The carrier and payroll integrations are a key component when it comes to processing your clients enrollments in a seamless and cost effective manner.

Cons

You do have the capability of copying existing plans, but you can't pull plans and rates from their database. They are working on a solution though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jacqueline B.

If you care about tracking EOIs and compliance overrall... this one is for you

2019-12-10

Pros

I manage the 834 EDI feeds on the self-service system for our medical carriers and that is also easy to use.

Cons

You do have the ability to manually edit effective dates of enrollments and coverage amounts but otherwise the extra effort of tracking and processing special exceptions will exhaust you and the client and it will also make the option of carrier integrations an impossibility because you will have so many error discrepancy reports to fix.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason P.

Small Business Solution for a Complex Benefits World

2019-10-04

Gives our groups back time in their day and less back and forth to ramp up on open enrollments.

Pros

Integrations and customization. Report is easy and can dump information quickly into spreadsheets.

Cons

Needs to be able to integrate with medical carriers for api feeds

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Morgan P.

Employee Navigator

2019-09-12

Absolutely LOVE Employee Navigator!

Pros

Employee Navigator is the easiest HRIS system to operate.

Cons

I do not have any cons for Employee Navigator!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Leslie E.

I've loved Employee Navigator since 2014

2019-09-10

I started using Employee Navigator back in 2014.

Pros

Lastly I am loving the Third Party App, hooking up a partner is easy and reduces my clients work flow.

Cons

This feature gives the illusion that the employee and the client have completed the I-9, when all it has really done is make the employee enter the same information twice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
R. Brent B.

Great User Experience and consistently progressing.

2018-01-02

Affordable option that scales our systems and make it convenient for our clients.

Pros

The Wall feature allows us to monitor daily activity from a single screen so ability to manage multiple clients is built in.

Cons

The cost increases substantially each year although still a great value. No integration with 401(k) benefits.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
MARTHA L.

This is a great software for benefits

2018-03-23

I am not sure if this question is about the company that I just reviewed or capterra. If it is for capterra, the benefits are that I can easily review companies.

Pros

It helps to keep benefits organized and is a great tool for employees.

Cons

If you happen to have a payroll provider, you will be asked to change to a payroll provider that works with employee navigator.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexa O.

Still Room for Growth and Improvement

2019-09-12

Overall I've really enjoyed Employee Navigator.

Pros

How easy/user friendly the system is, the capabilities and potential for this software and the willingness Employee Navigator has to grow and learn.

Cons

The reporting function could be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Douglas S.

Been using for 5 years, very easy to learn and they are always making enhancements

2017-07-28

Pros

Task management and employee interaction.

Cons

Some carriers are not integrated yet, this is mainly because they are not up to the times of XML format. Employee navigator is working very hard to get more and more on board.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more