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Humanity

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Employee shift scheduling

(42)

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Humanity Pricing

Pricing overview

Value for money rating

4.2

/5

294

Price starts from

3.50

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

30-day free trial, no credit card required.

Starter: $3/user/month (annual billing) ($80 minimum) or $3.5/user/month (monhtly billing) ($100 minimum)
Classic: $4/user/month (annual billing) or $5/user/month (monthly billing)
Enterprise: custom pricing

What users say

The time and cost savings that ShiftPlanning has provided is immense which leads to a wonderful ROI for this cloud-based program.
The feature that is the most helpful is the forecasting feature to see projected labor costs for different shifts.

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Reviewers who mentioned pricing said:

KW
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Karen W.

Leisure, Travel & Tourism, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Saves time, frustration and money

Reviewed 8 years ago

I researched several options and ShiftPlanning offered everything on my wish list for a price within my budget. All the pre-sale promises proved to be true once I began using ShiftPlanning. I reduced time spent scheduling by 75%. The employees praised the introduction of ShiftPlanning.

Pros

The online chat support is quick to respond and is backed up with online documentation and videos. The software is very intuitive and the support team was very helpful in getting me up and running. After that I needed minimual support. My second favorite feature is the "Availablity" function. Staff can block out either a recurring day of the week, time of day or a specific date. This eliminated scheduling errors for everyone.

Cons

The product is designed for online use by the Scheduler and employees. I also like to post a printed copy of the schedule. The filter function allows significant flexibility when printing but I'd like to see more control over the page breaks when printing the schedule.

RO
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Richard O.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Make Today's date a stronger yellow color

Reviewed 7 years ago

When my staff or I am tired, we confuse this week with next week because the yellow color marking today's date is too weak a yellow color. Today's date needs to be a stronger yellow color so we notice it. I took a master's course in human factors in design from a current NTSB investigator. The course stressed that schedules, etc must take human factors into consideration. However, otherwise, Shiftplanning is a great tool. Just please stop your employees with egos from constantly changing Shiftplanning to look more "elegant." That is stupid management at the top. Confusing icons without visible descriptions have been added as well compared to the original version.

Pros

1) Power to add future schedules by using current ones. 2) Photo check in and photo check out feature. 3) Automatic emailing and messaging to employees of next shift. 4) Calculating out wages.

Cons

1) Too weak yellow color highlighting today's date in Shiftplanning window. 2) Increasingly confusing unmarked and nearly hidden icons and features icons placed all over the screen. Stop with all this increasing "elegance" to make it look more elegant. Makes it harder and harder to use. 3) High cost for a small business. 4) The Humanity phone app does more harm than good as it is designed now. Doesn't work. makes you waste valuable time, frustrating, buttons don't work, etc.

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Allan D.

Wine and Spirits, 11-50 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Somewhat buggy, less than intuitive UI, poor report performance

Reviewed 8 years ago

We used Shiftplanning for a little over a year, and we found the system to be somewhat counter-intuitive when constructing schedules. It took us over 2 days of concentrated efforts to set up our scheduling system in a way that worked for us (compared to the 20 minutes it took us to do the same through WheniWork). The most frustrating thing was the reports: if you wanted a simple summary of employees...

Pros

Pricing is pretty good. But when compared to other services, you're getting what you pay for.

Cons

User interface is more complicated than it needs to be, and when setting up a complicated shift schedule for multiple locations and positions at those locations, it took a lot of work to organize it in a way that worked how we wanted it to. Buggy apps / iPad terminals Frustrating reports. Difficult to print.

RK
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Roy K.

Events Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Low-Hassle Shift-Planning

Reviewed 5 years ago

Overall, Humanity is an effective way to organize employee scheduling. It is extremely easy to pick up and use, and it allows employees to have a greater freedom over their shifts through the ability to trade. Although this process is complicated at first, it definitely gets easier as you use it. The reminders are useful, and help with timeliness for shifts.

Pros

My favorite thing about Humanity is that it is incredibly easy to view and handle shifts without actually having to talk to a boss in-person. This streamlines this process, saving time for both supervisors and employees. Additionally, it has a simple and intuitive user interface and I was able to pick up most of the features without any in-depth training within several weeks. I also like that it automatically reminds you that you have a shift coming up a day before and an hour before the shift starts, thus making sure that employees are less likely to miss or be late to shifts.

Cons

The process of trading shifts is difficult, and especially difficult on the mobile app. Additionally, configuring availability hours takes a long time, however this only needs to be done once, unless availability changes regularly. The mobile app is also hard to navigate, as some of the icons can get confusing, however you won't need to do much more than clock in and out using the app - the rest can be done easily on a computer.

Vendor response

Hi, Roy, We're glad Humanity has been so useful to your team. We're always striving to upgrade both desktop and mobile app user experience, so thank you for acknowledging our efforts and providing suggestions for improvement. If you have any specific proposals, you can send them to reviews@humanity.com, and for any difficulties you might experience, please feel free to reach out to our Support Team via Live Chat.

DT
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David T.

Media Production, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The most ideal service I've found for companies working with contractors rather than employees

Reviewed 7 years ago

We have been using Humanity to run the work assignments for a video production business for two years. In that time the service uptime has been flawless. I have never had a time where the service did not perform or was down. Phone support is the best that I have every encountered. Not only are calls answered quickly but the techs have deep knowledge and have been able to resolve issues in a matter...

Pros

Robust features closely match my needs for a comprehensive, one-stop service.

Cons

Work units report doesn't allow the shift title, notes, or remote site. I have to manually merge WU and custom reports (shifts scheduled) for each employee, which is very time-consumming. If I can add a second complaint, I really need to be able to avoid having the system label my contractors as employees.

JB
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Justin B.

Medical Practice, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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It was much better before they "improved" it

Reviewed 7 years ago

We had been using this software for years. They decided to change everything about it, making it harder for all my employees. We have switched to a cheaper system that provides better support, more robust schedule building templates, and greater connectivity to employees. Thank you for ruining your software so I had a reason to find someone better.

Pros

They are great at taking your money.

Cons

scheduling is rigid and unable to accommodate atypical (non-weekly) schedules. User interfacing is lacking. Customer service is slow, and makes promises they are not authorized to keep.

JP
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Joseph P.

Medical Practice, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Life Changer

Reviewed 7 years ago

Humanity has saved me so much time. I don't know what I would do without it. The Amion program is being pushed by my company's upper administration because it is cheaper. So, I hope I'm not forced to leave you guys because of money. I am trying to show them how easy your application is to use. I am hoping once they see that, others in the company will want to use Humanity for scheduling their providers and drop Amion. However, that's iffy. Do you guys have a corporate discount that would be a flat fee instead of a fee based on number of employees? Novant Health is the 31st largest healthcare system in America. If I could get them to use Humanity instead of Amion for scheduling all of the healthcare providers who do shift work, it would be a sizable amount.

Pros

see comments

Cons

see comments

SB
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Scott B.

Food & Beverages, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Humanity Recently TRIPLED in Price!

Reviewed 3 years ago
Pros

At this point I see no "pro's".

Cons

Humanity has lost all good will by tripling its pricing with 14 days notice! Common business practice, like with their AWS upgrade, would have been to make multiple attempts to notify its customer – including using its chatbot that pricing was going from $33/month to $100/month. This was not done. Sneaky to say the least…. We will be looking for a new service provider.

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Ayush B.

Staffing and Recruiting, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The auto scheduling option saves a lot of time but is difficult to utilise

Reviewed a year ago

Humanity removes a lot of the unnecessary work from scheduling. It provides excellent overviews and allows you to choose a variety of factors to easily construct a complex timetable. I may arrange shifts in advance and check available shifts, giving the provider scheduling flexibility. The efficacy that it provides me for management is that the employees are highly effective, and our employees never have difficulty managing any sort of department. I'd say that addresses a lot of my difficulties.

Pros

The auto-scheduling function is the most significant advancement, but the availability approval tools also assist you in staying organised with staff requests. Excellent choices for individuals who like to do everything in one location. Working with Shiftplanning, the convenience of using tools and schedules, and the overall level of service provided by the programme. Automated scheduling is quite important from a financial standpoint since it can offer you the exact cost before publishing.

Cons

I don't like that after you've carried over shifts and set it to repeat, you can't extend from the date you initially selected. The software is not designed to tolerate anomalies in Time Scheduling, such as when we do not observe daylight savings time. Furthermore, the auto schedule tool would benefit from the addition of a toggle that allows you to select a minimum or maximum number of shifts per week for a certain job.

MB
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Martin B.

Telecommunications, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent value for money

Reviewed 4 years ago

As a Contact Centre, the allocation of the correctly skilled staff to the times of day and days of the week is critical to meeting our customers' KPI, service levels, customer service standards, financial and HR considerations, and overall staff morale. Humanity helps us achieve these - quickly, and consistently.

Pros

As a WFM tool, Humanity is excellent. The overall functionality and features, ease of use, ease of implementation and acceptance, excellent customer support, cost, adaptability, and "bang for bucks" is exceptional. Outweighs and out performs anything in its class, and gives the much more expensive competitors a serious challenge.

Cons

Scheduling of breaks can be a bit tiresome and fiddly. Thankfully Humanity have taken on board our (and I am sure other's) feedback and are moving to make this a better experience.

KN
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Kandi N.

Veterinary, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Employee Scheduling

Reviewed 6 months ago

Great! I'm very happy with this software and app.

Pros

Assigning different blocks and colors for shift types-easily see that you have all types scheduled each day.

Cons

I can't think of anything I dislike, I suppose I'd like it to be a little cheaper.

KS
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Kendra S.

Information Technology and Services, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good for traditional schedules, difficult for educational schedules

Reviewed 7 years ago

I work with Humanity (mwahahah!) to schedule 50-60 students at our two helpdesk locations. Our schedule matches our academic classes so our shifts often start at 5 and 10 minutes after the hour. Currently you can only schedule in 15-minute increments which means approving timesheets is a NIGHTMARE! Generally Humanity lets us do what we absolutely need to do - it is pretty intuitive for our techs,...

Pros

It is online, location restrictable, works well across multiple disparate sites, allows tasks to be assigned to shifts, and allows techs to take ownership of their shift management.

Cons

OH MY GOSH PLEASE GIVE US SMALLER TIME INCREMENTS FOR SCHEDULING FOR THE LOVE OF ALL THINGS GOOD IN THE WORLD!!! (Seriously fixing this one problem would solve about forty bajillion other problems I'm dealing with in Humanity at the moment)

AC
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Ashlee C.

Security and Investigations, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Humanity is a terrific value!

Reviewed 7 years ago

Overall Humanity offers the best "bang for your buck". I've researched all the competition and they far exceed others in the market. There is still room for improved and enhanced functionality, I have hope they will dominate in the next few years.

Pros

Ease of use and functionality. The staff is pretty responsive and there are a good amount of online resources. The app works flawlessly and the desktop version is very intuitive and user friendly. Complete control for updating user preferences and passwords is a great feature!

Cons

There is still room for improvement. For example, employee time cards are difficult to use - it would be great if there were a multi step process where employees and supervisors can approve timesheets. Similarly, the vacation time tracking is a nightmare.

AR
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Verified reviewer

Security and Investigations, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Humanity Review

Reviewed 5 years ago

Overall I would recommend this software for a small to a mid size organization. It is functional, however there are much better products available....for a price.

Pros

Humanity is a good tool for scheduling and managing human capital. One of the best features is the ability to look at all of an employees data in one place.

Cons

some of the reporting functions are complicated and the filters do not always allow you to view exactly what you are trying to.

Vendor response

Hi, Thank you for your review, we appreciate you taking the time to flag out the difficulties you've had. Please feel free to explore the Reports Overview on our Helpdesk page (https://helpdesk.humanity.com/articles/knowledge/Reports-Overview); for additional questions, you can always contact us via 24/7 Live Chat on our homepage or app dashboard. Regarding the pricing, we would like to point out that we have kept the same subscription packages even though we are continually upgrading our services and launching new features.

AR
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Verified reviewer

Construction, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great for scheduling staff, could benefit from project management functionality

Reviewed 2 years ago

overall when our production schedule and assignments are rapidly changing humanity is too cumbersome and staff circumvent it as it is mainly used for payroll and the bulk of my employees are salary. when we review payroll data to determine project costs a salaried employee could've had billable hours at multiple sites but due to it needing two upper managers to coordinate a staff member changing sites it's not worth the overhead or time and we get inaccurate job cost data asa result.

Pros

easy to learn and use provides different visual aids for different scheduling purposes

Cons

lacks the billable vs non billable component that is key for construction cost control

MW
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Michael W.

Recreational Facilities and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great product, but diminishing value and poor support.

Reviewed 3 years ago

Generally good. But lacking is some usability features, such as lack of formatting options for printing a daily schedule in the time frame that we are open.

Pros

Schedule management is the highlight feature for this product.

Cons

We were informed this week that our monthly cost was doubling due to a minimum monthly charge. We are a small business and every dollar counts. Will now be looking for another solution.

AP
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Aldo P.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Bugs and non-existent customer support

Reviewed 7 years ago

My company has been using this app for three years now - we reported repeatedly a few malfunctions and they never came back with anything more than "Thanks we will work on it" and the nothing happens. Problems range from sms not working to wrong break management. We keep using it just because it's not a mission critical app and it's cheap, but when we find some time we will look for a better one.

Pros

cheap, SaaS

Cons

NO customer service, no evolution in the functionalities in three years

KG
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Kyra G.

Used other for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Overall it has been a great user friendly experience, however not a fan of the recent price increase

Reviewed 7 years ago
Pros

I love that you can start and stop the service, as we are a seasonal business. I enjoy the easy to use features like copying a schedule, pictures of employees and being able to upload a whole list of employees at once. I love the easy reporting systems for quick reference. The customer service is great, and I love the chat feature.

Cons

The price per person is outrageous and you can find comparable products on the market for less. I would not pay that, but I am locked in at a lower rate. I wish you could disable multiple employees at once. It would be great if they would develop a flat rate monthly fee for seasonal business such as firework stands, corn mazes, Christmas tree farms etc. I know lots of people looking for something like that.

CJ
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Chris J.

Insurance, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Product- but it comes at a price

Reviewed 6 years ago
Pros

The interface for this software is great. It's extremely easy to use. They can confirm staff identities using facial and fingerprint recognition. They have rule based scheduling and unlimited locations. The software is extremely easy to use and very robust.

Cons

This is a great software but it does come at a cost. They are one of the more expensive platforms in the market.

Vendor response

Hi Chris, thank you for your feedback, we really appreciate it! As for the pricing, we understand your comment and we would like to explain that this minimum pricing is necessary in order to support our clients with the premium services we offer. While we provide constant product updates, we keep our pricing plans the same

RW
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Renee W.

Health, Wellness and Fitness, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Started good but went downhill

Reviewed 7 years ago

I feel like when we started with Shift Planner, the program worked great, the customer service was great. But then they changed the pricing on me, and then some of the features stopped working. We are considering other programs as I feel the customer service has been sub-par.

Pros

Text notifications on shifts

Cons

Release feature stopped working and is taking forever to be fixed.

AH
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Allie H.

Food & Beverages, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Customer Service

Reviewed 7 years ago

customer service agent was very helpful over the phone - he assisted quickly and efficiently to help me with my needs. Thanks!

Pros

Monthly overview scheduling

Cons

Pricing tiers not listed on website

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Amy D.

Financial Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Community Pool - perfect for lifeguard and snack bar staff scheduling!

Reviewed 10 years ago

We started using ShiftPlanning in 2014 and love it. As a community pool, we have limited funds, so we had been managing schedules with pen and paper. Until now. One of the board members found ShiftPlanning and it has exceeded our expectation on many levels. ShiftPlanning not only manages the daily lifeguard, snack bar and front desk schedules, it also allows staff members to trade shifts; to "give...

Pros

easy to use; lower cost; fantastic customer support; great value; robust; flexible

Cons

Can't think of a con. Only comment is that ShiftPlanning was difficult to find - we had to delve deep into Google search to find this app. Glad we persevered.

MM
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Moe M.

Retail, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for Scheduling!!!!!!

Reviewed 8 years ago

I use shiftplanning for my 4 locations and absolutely awesome I really love it. Very Simple and has a bunch of great features. Pricing is very reasonable and customer service is top notch.

Pros

No pros were added to this review

Cons

No cons were added to this review

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J. Gary T.

Electrical/Electronic Manufacturing, 10,001+ employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Many options, very flexible, solves a MAJOR scheduling headache

Reviewed 8 years ago

If you have multiple locations, with multiple shifts, and multiple workers with specific skill sets. if you need to know who can work a specific location and who can't. If you need to know the availability of your resources. If you want your workers to be able to clock in using their phone, or be sure they are clocking in from a specific geographical location. If you want employees to be able to offer up their shifts to only equally qualified employees. I could go on, but you get the point. THIS is the application.

Pros

Price Flexibility Options

Cons

Complex. Took me three tries to get it implemented they way I needed, but my use case may be unusual.

SF
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Shannon F.

Education Management, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Inexpensive, Comprehensive Scheduling Software

Reviewed 7 years ago

Saved us so many scheduling headaches. We were able to switch from an excel sheet to a program that will almost run itself (if only employees didn't get sick or have something come up last minute). We would not be able to schedule the 150+ shifts per week without humanity!

Pros

Easy to add multiple positions for each employee. Easy get setup and go. Easy to schedule for multiple weeks. Good value for features offered.

Cons

Your employees can't see the total time they've worked in the app. They can see each timesheet but they have to log into the computer to see the total hours. Some of the more advanced features are frustrating to figure out at first. Humanity doesn't subtract leave automatically