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Workforce Management
Call recording

Workforce Management Software with Call Recording (2026)

Last updated: April 2026

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Features

Timesheet Management(5)

Payroll Management(1)

Online Time Clock(4)

Mobile Access(5)

Employee Scheduling(11)

Integrated with

Zendesk Suite(5)

Microsoft 365(2)

Google Workspace(1)

Salesforce Service Cloud(3)

Amazon Connect(4)

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Web-based(14)

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Salesforce Service Cloud

4.5

(816)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI powered customer service management platform

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Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Read more about Salesforce Service Cloud

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Bitrix24

4.2

(983)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All in one business management workspace

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Bitrix24 is free workforce management software with a social twist. Sure it has company directory, intranet, leave requests, absence calendar, employee profiles, company wide announcements, self service portal and other traditional HRMS tools.

CXone Mpower

4.2

(581)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based contact center software

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NICE Workforce Management (WFM) Suite offers the most advanced AI-based workforce management tool to plan and staff across all digital channels. WFM uncovers hidden patterns, makes accurate forecasts, and identifies the best forecasting model and the best candidates during the hiring process.

Calabrio ONE

4.5

(263)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Comprehensive performance software for contact centers

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Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence.

RingCX

4.2

(253)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-powered contact center

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RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Aspect Workforce

4.2

(251)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Empower your team and streamline operations with Aspect WFM.

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Aspect Workforce is a top WFM solution for contact centers, boosting productivity, efficiency, and satisfaction. With tools for precise forecasting, automated scheduling, real-time tracking, and self-service options, it empowers teams, streamlines workflows, and reduces compliance risks.

OneHash CRM

4.6

(53)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

World's 1st FaaS(FOSS+SaaS)

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A 100% smart SaaS-based, Robust, Scalable, Economical, & Fully- Featured platform with CRM, ERP, HCM, Project Management, Helpdesk solution, sales automation solution with built-in integrations available at $99/month for Unlimited Users.

MaxContact

4.7

(33)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-powered customer engagement platform

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MaxContact is the AI-powered customer engagement platform that turns conversations into revenue. Our advanced, omnichannel features enhanced with powerful AI capabilities help businesses connect smarter, convert more, and scale efficiently - delivering proven results.

ClearTouch Operator

4.6

(36)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud Contact Center Platform Provider

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Our Workforce Management helps plan schedules, track performance, and ensure the right agents are available at the right time. Help improve team efficiency, reduce wait times for customers, and keep employees motivated with clear guidance and support.

EvaluAgent

4.7

(20)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Quality assurance solution for customer service and sales

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EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.

Workforce Optimization (WFO)

4.4

(19)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Workforce management & optimization for contact centers

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Workforce Optimization (WFO) is a unified cloud workforce optimization solution that includes workforce management, quality management, performance management & analytics.

Read more about Workforce Optimization (WFO)

Users also considered

Qfiniti

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Call center workforce management solution

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Qfiniti is a call center workforce management solution that helps businesses handle speech analytics, track employee performance, forecast staffing requirements, set up online coaching, and manage screen recording from within a unified platform. It allows staff members to optimize workforce engagement, manage HIPAA compliance, automate employee performance management, handle desktop analytics, and more.

Click2Coach

4.3

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Workforce optimization software for contact centers

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Click2Coach is a workforce optimization solution that helps call centers monitor & analyze agent performance and put measures in place to improve operations.

DVSAnalytics Workforce Optimization

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Improve Your Contact Center Customer Experience

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Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution.

Read more about DVSAnalytics Workforce Optimization

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