DoTimely Pricing, Features, Reviews & Alternatives

DoTimely

Mobile, all-in-one field service solution

4.7/5 (83 reviews)

DoTimely overview

What is DoTimely?

DoTimely is an all-in-one management solution for pet sitting, dog walking, training, maid services, carpet cleaning, lawn care, coaching, pool cleaning, pest control and handyman businesses with features for scheduling, invoicing, communication tools, and more. Users can run their business from anywhere, using their mobile device.

Customers or staff can schedule and manage appointments, including one time, short duration or recurring appointments. Users get complete flexibility on when they want to generate an invoice. Any appointment that is on the schedule can be invoiced, and is directly connected with scheduling. DoTimely's bulk invoicing allows users to create invoices and collect payments for the business in just a few clicks or schedule it to run automatically. Late payments and lost revenue are a thing of the past with automated invoicing and secure payment processing.

DoTimely's GPS tracking can be turned on or off for individual service. Users can get alerted when a service starts or ends and appointment is requested or cancelled. Choose if customers get notifications, and keep the staff members and customers in the loop. Delight customers and verify service using photos. Employees can verify the services by taking a photo for start and end of service.

Track schedules and progress of appointments in a day with the color coded calendars in day and month views. View visit reports for completed appointments or make edits to adjust prices and add ons. Staff can access their schedules, paystubs and messages online, and are notified for any schedule changes via mobile notifications and emails. DoTimely users can access the platform from web or mobile.
dotimely.com

Pricing

Starting from
$15/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, Germany, Mexico, United Kingdom

Supported languages

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DoTimely screenshot: Invoices overviewDoTimely BookingDoTimely screenshot: Staff managementDoTimely screenshot: Appointment ScheduleDoTimely screenshotDoTimely screenshot: Photos and GPS trackingDoTimely screenshotDoTimely screenshotDoTimely screenshotDoTimely screenshotDoTimely screenshotDoTimely screenshotDoTimely screenshot
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DoTimely user reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.5
  4.7
  4.9
Marissa L.

DoTimely is the best!

Used daily for 2+ years
Reviewed 2020-01-21
Review Source: Capterra

Pros
ease of use, customer service, all in one for my small business

Cons
there are some features that can only be done on web vs app. On the go this can sometimes be a challenge but i know the team is working on it.

Response from DoTimely


Hi Marissa,
Your feedback means a lot to us. Thanks

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Orquidea L.

The best solution for my business

Used daily for 6-12 months
Reviewed 2020-09-25
Review Source: Capterra

AMAZING! Kudos to the DoTimely team, I really love the app. I'm so happy that many processes that took us a lot of time now they are solved with a click.

Pros
When I found about DoTimely I couldn't believe it, it had everything that I needed for my business. It's like they read my mind and built it. They really thought about every bit of what a staff, client and admin would need. On the admin side Packages, subscriptions, calendars, invoices, notifications when packages expire, reports, staff payment, clients, and I could keep mentioning a bunch of great features that help you really focus on your business. The user experience for our clients' is great because they know what is going on with the service they hired. For the staff it's a great way to keep things organized. Support is extraordinary! When needed, they help and guide you. They really consider feedback and solve whatever problem you have. I'm based in Chile and the gateway Stripe does not work here, if it did, DoTimely would solve EVERYTHING for me!

Cons
As I mentioned, I'm based in Chile and many of our clients and staff don't speak English so that was a challenge. Despite that, I still chose DoTimely over other solutions. It would be great if DoTimely can find a way to link the account with Hubspot and offer more payment gateways.

Response from DoTimely


Hi Orquidea,
We are really glad that you are having a great experience with DoTimely.It was great to work with you and launch the app in the Spanish language.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Monica F.

Simple and Comprehensive Booking Software

Used daily for less than 6 months
Reviewed 2021-04-16
Review Source: Capterra

Pros
We use DoTimely for our dog walking and day care business, and find the various features work well together: the integrated booking request portal/calendar clarifies the schedule for both our clients and staff, the fields for client/pet profile details are very thorough, and the chat feature enables easy communication between clients and staff. We also like the reminder emails regarding pet vaccination expiry and pet birthdays, and the integrated client key inventory. All of these features are free to use as well.

Cons
We have no complaints about DoTimely, and have found that their support team answers all of our questions and concerns promptly and effectively.

Response from DoTimely


Hi Monica,
Thanks a lot for your comments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ted T.

Please read to save yourself a headache.

Used daily for less than 6 months
Reviewed 2020-05-07
Review Source: Capterra

Speaking with the company from the start they were agreeable and excited. I paid for them to import our customers, which then had be be re-done by an employee as it wasn't accurately transcribed. After months of speaking with them they seem to believe that the major draw is online requests and cancellations. Which was something that appealed to me. The functionality to my team just didn't pan out. The lay out of the app is different for each OS, so training people couldn't be homogenized, they had no ability to help when there was no connectivity, and no way to not have it be a data hog in the field. It also saps batteries forcing some staff to carry field chargers as phones couldn't last an entire shift. They made a LOT of promises as to what they could do, and said it could all be customized for a fee. What they don't state is that anything you pay for they can then offer to your competition at no charge. Essentially anyone using this app is helping the company evolve to the needs of the client on the clients dime. Lastly I don't think anyone at the company (definitely no one KI spoke with over the 3 months we were assessing the software had any experience in the field of dog walking / pet sitting. The answer most gotten when we would reach out was "we'll look into it" and "that is how it works" without addressing the need, or acknowledging it with a a flippant answer. This software may be useful to an individual contributor, but not a team effort, it falls .

Pros
The functions it does have mostly run smoothly.

Cons
The app is a data hog that has to constantly be connected. If your customer is in an apartment complex that doesn't have connectivity your blind. No access to notes or instructions. If you have a employee with limited data it isn't usable. You have to use a work around if you have future appointments that you have to schedule but aren't' placing on a team member immediately. They want to force people to be paid commision vs an hourly rate.

Response from DoTimely


We regularly provide features to improve the software for our customers. There are items that are incorrectly stated. We did not charge for importing the data. In fact, the account was billed for only a single month over many months. We provided data template and imported custom data free of charge. Our support conducted number of training sessions and were available in person to answer the questions.
Software customization for fee is an optional benefit to our users. It is not feasible for us to build features for free that no other user is asking for. With no contract plans, the ask to invest thousands in development which we may never be able to recoup is not fair.
Our customer service team is very responsive to resolve issues but they cannot respond quickly to complex feature ask which need cross team analysis.
Large teams are using DoTimely successfully and it may not be a good fit for your processes. We hope as new features are added, the system meets your future needs.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Candice W.

Fantastic software!!

Used daily for 6-12 months
Reviewed 2019-10-31
Review Source: Capterra

This software has made my life 100 times easier. It just streamlines everything and brings it all into the same place. Such a great experience for such a great cost.

Pros
It is so easy to use and fully customizable for whatever you need it for. I've created so much variation in the system and my clients and employees all find it so easy. The report cards are fantastic and give a since of security to my clients. The customer service is absolutely wonderful! I've never had to wait for very long to get a response and they work out any issues very quickly!

Cons
It does glitch every now and then and it will drain your battery life, but so does every other software out there haha.

Response from DoTimely


Hi Candice,
Your feedback is much appreciated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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DoTimely pricing

Starting from
$15/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Essential: Free

Pro: $15 first user and additional users for $10 each.

Elite: Contact for pricing

*All Prices are in USD.

DoTimely features

Access Controls/Permissions
Alerts/Notifications
Billing & Invoicing
Customer Database
Electronic Payments
Invoice Management
Mobile Access
Reporting & Statistics
Scheduling
Third Party Integrations

API (237 other apps)
Activity Dashboard (264 other apps)
Activity Tracking (151 other apps)
Customizable Reports (172 other apps)
Data Import/Export (214 other apps)
Document Management (211 other apps)
Inventory Management (264 other apps)
Quotes/Estimates (167 other apps)
Reporting/Analytics (200 other apps)
Search/Filter (200 other apps)

Videos and tutorials

Additional information for DoTimely

Key features of DoTimely

  • Photo management
  • Customer management
  • Pet birthday tracking
  • Pet grooming
  • Native mobile app
  • Extensive reporting
  • GPS route tracking
  • Real time messaging
  • Invoicing
  • Scheduling
  • Secure customer data
  • Notifications
  • Photos
  • Staff management
  • White label / custom solution
  • Client self service
  • Calendar management
  • Appointment management
View All Features

Benefits

Leverage DoTimely platform to allow staff and customers to self service so that the users can focus on other tasks.

DoTimely helps users automate most of the routine tasks and increase accountability for everyone, keeping staff and customer in the loop.

Bulk Invoicing allows users to create invoices and collect payments for the company in just a few clicks.

Have all the information needed to manage the business from anywhere at anytime with DoTimely mobile apps.

Everyone has visibility to the schedule and customers can create appointment requests themselves via the website or the mobile apps.